• LadyPromDress

LadyPromDress

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Overview

LadyPromDress has a rating of 3.9 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner, and many compliments. LadyPromDress ranks 21st among Discount Asian Products sites.

  • Service
    315
  • Shipping
    61
  • Quality
    915

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.1%
Positive
190
Neutral
12
Negative
24

Instant Feedback

784 reviews

80
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How would you rate LadyPromDress?
Top Positive Review

“Amazing Prom Dress”

Gail M.
6/28/24

I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.

Top Critical Review

“Horrible”

Ashley D.
5/15/24

The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!

Reviews (985)

Rating

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Reviews that mention popular keywords

customer service (86) wedding dress (29) prom dress (173)
Thumbnail of user lorit235
1 review
0 helpful votes
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October 20th, 2020

My dress is beautiful no other words cam describe. I literally cried in our joy once I zipped it up. I would recommend. Had a little communication issues but ne patient the dress is worth it.

One happy bride...

Thumbnail of user teresaf709
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

The dress is not as depicted in picture. It was not a full flowing dress bottom. No buttons in the back just a lace up.

Then, if you want to do a guaranteed return you were sadly mislead! I will never buy from this site again

Terrible!

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user kamryb
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

I ordered a prom dress with my custom measurements. Dress was nowhere near my size. Came extremely big. After paying to get it altered it was fine but for the amount of money I spent it should have been tailored to me. Just a bunch of fabric thrown together. I might as well had got one of the primary sizes if that was the case.

Quality
Thumbnail of user madisong266
1 review
0 helpful votes
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March 16th, 2023
Verified purchase
• Updated review

I ordered a dress for my niece to attend her prom. It came in the time frame promised. She is very short and petite so I was wondering how well the dress would fit but I was very surprised that it fit her just about perfect. The only alteration will be the length. We are very happy with this purchase.

Quality
Easy ordering process
February 28th, 2023
Verified site experience
• Previous review
Thumbnail of user ameriyab
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

It was a little too big but over all loved it! Looks like the picture

Service
Quality
Thumbnail of user heathert720
1 review
2 helpful votes
  • Send Message
October 28th, 2022

Dear all, I just wanted to say thank you very much for helping me having a perfect wedding day by making my lovely wedding dress. I was unsure when I first ordered the dress online, worrying that the quality might not be very good, I might not receive it on time, it might not fit... I did not need to worry at all, I received my dress within 4 weeks or ordering it, It fitted perfectly and the quality of the dress was amazing. It looked amazing and on our special day I got so many compliments! And all that for a ridiculous low price! I can't thank you enough and will recommend you to my friend who is getting married next year.

Tip for consumers:
I will recommend you to my friend who is getting married next year.

Service
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Dear customer,

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user arit30
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

It is such an amazing dress and fits like a glove!

Quality
Thumbnail of user juliannak18
1 review
1 helpful vote
  • Send Message
December 13th, 2022
Verified purchase

The company offered good communication via email and verified the size prior to shipping. The dress arrived on time. It was good quality, fit as expected and absolutely gorgeous! Overall this was a phenomenal value, and we will be looking to purchase from them again.

Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user ryleighb10
1 review
1 helpful vote
  • Send Message
April 28th, 2023
Verified purchase

This dress was absolutely gorgeous. When it arrived, I was a little suspicious because it came in a sort of small packaging, but it didn't leave creases or anything on the dress. I highly recommend getting your actual precise measurements so everything fits perfectly. The dress was fairly tight around the hips and thighs, but overall, the dress looked beautiful. Got so many compliments on it from prom.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user laodiceanaw
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Great communication! The sellers are very professional. I received my dress faster than expected no complaints. Sizes are accurate and Im pleased for the price I am definitely recommending this site to others looking for a prom dress.

Avery understandable & helpfu

Service
Quality
Thumbnail of user ke158
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

Buyer beware! Seller wastes time emailing repeatedly, asking for more measurements, telling you order be custom just to get extra $30 expedited shipping fee. Dress still arrived not to specifications. Alterations couldn't be done. Return policy is a joke and not as stated on the site.

Buyer beware.

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user raymondz146
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Like most, I was afraid to sink some money into a dress that may not arrive in time, much less, as requested. This company put my fears to bed because the dress arrived within 2 weeks and it looks exactly like what I ordered. I requested a bigger size by way of providing inflated measurements just in case it arrived too small. My reasoning was to be able to get tailored and altered to my little lady's teenage body. She's thrilled which means mama's work is done. Thank you so much Lady PromDress for great quality and superb business practices. You've got a long term customer here

Quality
Thumbnail of user santinam7
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Thank you for the professional service. Everything was so smooth from ordering to receiving. My daughter is a tom boy and doesn't wear dresses, but when she tried on her dress she gelt like a princess. Very well tailored and fit perfect.

Quality
Thumbnail of user ayeyosheabaddiej
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

So I ordered my daughters dress today. I got a welcome email and order confirmation email. She is a very picky person so I really home this dress comes as pictured and fits her well so I don't have to stress at the las minute. Will update on progress and upload pics once it is received

Thumbnail of user cindir26
1 review
5 helpful votes
  • Send Message
August 1st, 2021

My wedding dress was BEAUTIFUL. It arrived on time. Very well made. The lace is stunning. They communicated throughout the whole process. I was nervous up until I got the dress. Then I cried when I tried it on and it fit perfectly. I wear a 24/26 and they asked me questions about my measurements. They shipped it on time to Florida. The price was well worth it. I would have paid far more at a bridal store. Plus it would have taken longer. I felt like a princess on my wedding day (July 3,2021) on the Island of Palm Beach. Danny from LadyPromDress was very helpful.

Tip for consumers:
order early, be patient, and communicate with this seller. Danny at LadyProm was very sure to make sure me measurements I set were correct. The dress fit me perfectly. I wear a 24/26 in US sizes. I cannot recommend them enough.

Products used:
They far exceeded my expectations in every way. communications, the quality of my wedding dress was outstanding. the lace was stunning. The price was extremely affordable.

Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Dear customer,

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user shantaef3
Shantae W.
1 review
2 helpful votes
  • Send Message
November 27th, 2022
Verified purchase

Very impressed with the quality of these dresses, they are well made! The site customer service was great communicating back and forth with me, especially as we figured out the custom sizing for 2 pregnant bridesmaids.They even finished all 5 ahead of time, getting them to me nearly a month ahead of schedule! Thanks ladypromdress!

Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user alisonc352
1 review
0 helpful votes
  • Send Message
June 21st, 2023
Verified purchase

I was a bit skeptical buying my wedding dress online. Especially at such an amazing price o BBC put my measurements in because o don't typically fit a specific size. The dress came quickly I did need to have some alterations done such as the straps shorten, the waist taken in and hips out. Also
I had some buttons added for a bussel. Still with that I have spent maybe a quarter of what I've seen people spend

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user promruinedr
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Dress was not color shown in picture selection. Dress was not the fabric listed on product description. They sent an extremely heavy hot rug/curtain it was awful and looked nothing like photos. Emailed their "customer service" they refused to even give info on how to start a return process. Horrible English felt like I was talking to an uneducated child. Never got a refund and had to go buy another prom dress because the dress they sent was not wearable. Horrible and very sad experience. Spent $400 for ugly curtains basically. Lesson learned. There is not return policy just fyi. Once u buy that's it there is no going back and the product was made in a sweat shop by children illegally I'm sure. So so sad.

Refused to give me info on how to start return process. Argued with me over the blatant product description on site and what was sent to me was incorrect. I even sent pictures. Bad English. Sounded like a child. They stopped responding after multiple’s attempts and requests to send product back. THERE IS NO RETURN POLICY!!!!

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user randyl604
1 review
0 helpful votes
  • Send Message
July 30th, 2023
Verified purchase

Website was easy to use. I got prompts response and the order was received within 2 weeks of placing the order. Unfortunately, the color was misrepresented so it was a different shade that we were expecting. Fit her perfectly but wrong color. I would recommend the site just stick to colors that don't have to many shades.

Quality
Thumbnail of user saharad8
1 review
1 helpful vote
  • Send Message
May 12th, 2023
Verified purchase

The fabric of the dress looks very different online than what I received. The dress did not fit me whatsoever even though I provided the correct measurements. In addition, the return policy is misleading; it says you can return but in reality she tries to convince you not to and when you do the shipping to send it back is nearly $100. Overall I am very dissatisfied with my experience.

After she tried to discourage me from returning, I was finally told that I can return the dress. However, no shipping label was provided and I would have had to pay nearly $100 just to return.

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user larryt708
1 review
0 helpful votes
  • Send Message
December 31st, 2022
Verified purchase

Easy site to navigate, many colors and styles and great prices. The dress is beautiful! Details, pockets and quality are so nice. My daughter is thrilled! Shipping was reasonable and timely. Thank you!

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Response from Ladypromdress Y. [LadyPromDress Rep] Responded on 12/29/22
Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user audreyc363
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

Overall my daughter loved the dress and will order from you all again in the future.

Quality
Thumbnail of user nataliesoamaznw
1 review
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

We love the dress will purchase from you guys again in the future it looked exactly like the picture the quality is A1. The event has not happened yet will post pictures when my daughter attends the Prom next month

Quality
Thumbnail of user heathers1733
1 review
0 helpful votes
  • Send Message
April 25th, 2022

My daughter ordered her dress 3 weeks before her prom( was told it would be here in 3-5days) She still has not received it. We had to buy another dress last minute. This site is a scam. Do not buy from them!

Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Dear customer

This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?

Best regards
Shirley

Thumbnail of user brillionj
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Awesome response time. Awesome arrival time the dress was even more beautiful in person my daughter is young didn't want her boobs showing so they closed the cleavage as I requested. Good quality for a single mommy it was affordable 16for that it was like a dream come true y'all thanks so much.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

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From the business

The latest prom dress & Wedding Dresses is less than $200 you can buy, and top quality. LadyPromDress.com have thousands of different style bridal dresses, prom gowns for you to select, Do not hesitate to shop the dress at ladypromdress.com, you will always get the surprise. The proper prom dresses will highlight your party.

Company Representative

Thumbnail of user linay8
Ladypromdress Y.
Typically responds within 4 days

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