LadyPromDress has a rating of 3.9 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner, and many compliments. LadyPromDress ranks 21st among Discount Asian Products sites.
I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.
The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!
Shipping was quick, we sent custom measurements and the dress is still big and the zipper will not zip in the back and the dress. I paid for rush delivery and custom sizing. Now I have to pay extra hoping a seamstress can fix the zipper bc you don't take custom dresses back. Even though it's a mistake on your end.
I spent days and weeks looking up wedding dresses online and in stores. My gut told me to go with Ladydressprom and I'm glad I did. I received my dress in less than 2 weeks. Communication is great (expect about a 6-12 hour delay in response). I ordered a custom fit however still spent another $130 extra on alterations. Overall I'm excited for my big day in a few weeks.
Thank you it was good just need some correction in the size because you can have a size large but still be skinny but everything else was wonderful.
I received my dress and bra this week and they both fit fantastic. They promised to have it to my US address by a certain date and they exceeded by getting it earlier to me.they shipped out on November 11 and it was here by afternoon November 14. My cousin unfortunately before I had found Ladypromdress had ordered thru a Amazon site...they still do not have her dress and are filing a claim with Amazon.and then having to go find another dress 3 days before Prom.
The dress looks good and well made we got it for my daughters prom she has not worn it out yet but she's excited, she tried it on and she looks absolutely beautiful in it. It fits her just right. We went with a size 2 instead of a 4 and it's a little snug around the waist and hip area but she will manage.
After placing the order they checked in to be sure they had the correct color and size. They offered to custom size it for better fit. They were great to work with, it arrived earlier than I expected and most importantly my daughter loves the dress. The only issue we have is the zipper is very difficult, and I'm fearful it will eventually break with the force we need to zip it up
i was glad they reached out to make sure I got the correct size and would love the fit
Dress didn't fit and the return policy is impossible!
Very vague and due to time difference the communication wasn’t effective- I will only shop in store from now on
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
The dress is horrific! It looks nothing like the dress pictured on site! It was like 3 sizes too big even though we sent accurate measurements taken by a professional! I'm having to pay to have the dress altered which is costing me just as much as I paid for it!
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
Communication was great! I had my daughters dress shipped to me in no time and the measurements was perfect. I would highly recommend ordering from them! Material was soft and it looked just like the picture.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The dress has sparkle flakes instead of it being sparkly velvet material but it still looks amazing!
very fast shipping and made my dress exactly how i wanted! fast replies and confirmed my sizes again to make sure it was perfect!
I'm had meant to write one a while back but the dress is so beautiful. I was nervous because there wasn't many pictures available and the reviews written didn't have pictures either but the results were more than I expected. I was also anticipating the back design since the website didn't provide detail on that but it is definitely something I love. The person who handled my measurements managed it well and easily. I am happy with dress as it is well made. 10/10 recommend. Thank you so much!
There dresses look nothing like the picture I wouldn't buy if I were you! You're better off just going to a different website or in the store. I have prom very soon and I have to take my dress to be altered to see if I can even get it fixed up. Horrible don't waist your money.
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
I had to take my dress to be altered a lot … 4.5 inches off bottom. 2.5 on both sides an 1.5 inches off the shoulders… this isn't what I wanted to have to do is spend more money on all these alterations
Didn’t understand what I was wanting
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
My shopping experience was very easy and Ms. Shirley answered every question I had regarding the dress, shipping updates, and was very helpful by sending me links on how to check my body measurements to get the perfect fit for it. My dress is absolutely beautiful, it fits perfectly and I love it so much!
What I ordered looked nothing like what I received… it was a totally different dress! Fabric was off, extremely oversized and just hideous look like a 2 yr old made it. And to return it would've cost 75.00! I just have them 170.00 :( all it takes is one time I'll never shop with them again!
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
Communication was fairly quick and easy and turnaround/delivery time was amazing. We could not have been more thrilled with the outcome of the dresses we ordered. We even added some customization to one of our dresses, and it came out perfectly! I would highly recommend the site.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Very happy that I gotten the dress on time and it was perfect. Everyone said I looked like a princess. Great quality and picture perfect. I was scared when I first order the dress but the picture doesn't come a close to how it look in real life. I loved the dress!
I order my dress they reached to clarify everything I received my goods and it's perfect. The shipping information is the only thing that I felt was a little off. But that doesn't take away the amazing experience with the rest.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Response time to email was great, very polite. We got the dress fast, but Wow! It is comical. I wish I would have read the reviews before purchasing. The slit was straight up the center, seams down the center. We actually took the dress to the local prom shop to display "Be Cautious when buying online"
Dear customer
This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Best regards
Shirley
That was the worst dress I ever saw in my life, I feel like I got rob without a gun, I'm very very unsatisfied the dress looked like a trash bag. I will never buy from them ever and I plan on posting this to my blog page that has 4.5 million followers very poorly made
They did not have a solution or tried to help me
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
The quality was well worth the price. Dress arrived before scheduled date. However, the pictures online were different from what we received. I think we were expecting a different material.
I did have to take it in a bit more for a mermaid look. But the experience was great
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The dress didn't look like the picture though it was still pretty... but they made me pay extra for something that I didn't understand with the sizing & it didn't come fast enough for me to have paid a rush fee.
Was a bit skeptical to purchase from this company due to so many negative reviews, but dress looked better than I expected. Communication and shipping was fast, and despite being a last minute purchase dress still came a month before prom.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The latest prom dress & Wedding Dresses is less than $200 you can buy, and top quality. LadyPromDress.com have thousands of different style bridal dresses, prom gowns for you to select, Do not hesitate to shop the dress at ladypromdress.com, you will always get the surprise. The proper prom dresses will highlight your party.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service