Laithwaites

I made one purchase on their website, I took a gift package. What I received was not as advertised and when they offered to give me free delivery (8 pounds) if I subscribed to an unlimited membership and saved my card details on their website, they said I could cancel at any time. That's obviously not true, it's literally impossible to cancel the subscription from your profile, I've sent an email and if they give me any more headaches for the 8 pounds that I "saved", I will report their business to authorities. Good thing I used a card that will expire soon before they steal from me.

I received a shipment of wines without getting a email,which was requested, refused the shipment at the door as instructed and haven't received the credit back on my card! They say 3-5 business days, its been more and their customer service is horrendous. It's offshore and they won't transfer to the states! Those agents ask for all types of information but can't resolve squat! Called three or four times with a bevy of incompetence. Cancelled my sub and waiting for my credit. THANK YOU DENNIS

I've been dealing with this crowd for a couple of years, and they were ok at the beginning, but I have finally had enough. I made a one-off order of a case of wine from them before Christmas for office party giving them my cc details etc and all went well product delivered and so on. On 11 January I noticed a strange transaction on my cc account Laithwaites debited 200plus dollars for wine I never ordered nor didn't want. They had done this previously also and I complained to them then but they don't care. So be warned!

This is a very ugly organization to deal with. They have a complexity of layers and obfuscation to hide and divert reasonable accountability. They have No credibility.
And I really could not suffer the wine; some of which was at the 7-11 gas station wine quality level.

Laithwaites refused to cancel order a year later I see a deduction for a case of wine i didn't order deducted from my card I tried to ring day 1 hour they hung up day 2 hour and half finally got through told the little $#*! my problem. He finally said he would cancel case and send me a re fund an email would follow. No email went on line to chat to busy server was down last week. Today the case arrived I talked to the driver he said that was 2 today that hadn't ordered the case it was a common complaint from this mob. I am a pensioner doing it tough this mob really don't give a $#*! about us beware

Beware of Mastercard Fraud on this site. I am French, I live in France and I have never heard of this site, until I discovered that this morning that this site took 500€ from my professional mastercard? A complaint has been filed with my bank for fraudulent transactions. I wonder how this is possible?

I started out to be a good deal until the prices continued to escalate. We placed our last order in December of 2018 and then cancel the service. We continued to have annual charges for four years. The customer service team was abysmal. Two conversation were terminated when I challenged charges and activity. The company policy for refunds leaves a lot to be desired.
If it is too good to be true then it is and this is the case ( excuse the pun) with this company. As soon as they apologize for not being able to help, terminated. This is especially true wit their agent Cheila. I only rated with 1 star only because a negative star was not an option.

December 16,2023

1st. Mandatory "Holiday" case (unless you mail, log-on or phone to decline) ordered 10/29/2023...has NOT arrived.

2nd. Quarterly case ordered 11/29/2023...has not arrived.

Its time to CANCEL!