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    Lamps Plus

2024 SITEJABBER AWARD

Lamps Plus

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Overview

Lamps Plus has a rating of 4.7 stars from 1,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.

  • Service
    152
  • Quality
    885

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.6%
Positive
352
Neutral
11
Negative
9
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Instant Feedback

19,338 reviews

28
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How would you rate Lamps Plus?
Top Positive Review

“Bathroom Remodel”

Tony B.
11/18/24

It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.

Date of experience: 12/20/24
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Top Critical Review

“Disappointed in lamp choice”

Caprice D.
11/15/24

I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.

Date of experience: 11/15/24
See critical reviews

Reviews (1,014)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) lamp shades (34) light fixtures (41)
Thumbnail of user joyceb1376
South Carolina
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Great experience. Goes great with everything in the bedroom.

Reason I chose this business:

Like this lamp

Quality

Date of experience: June 28, 2024

Thumbnail of user kimi219
Kansas
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I love my floor lamp but we put the lamp together and made the mistake of throwing the box away. The lamp doesn't work right it flickers all the time. I knew because we threw the box out you guys wouldn't exchange the lamp for us. Love the style but very disappointed in the lamp.

Reason I chose this business:

Supposed to have quality priducts

Reason I chose this product:

Thought it would be a quality lamp.

Quality

Date of experience: May 6, 2024

Thumbnail of user tiffanim34
Tiffani M. – Lamps Plus Rep

We’re very sorry to hear you’re having trouble with your beautiful floor lamp. Our tech support team is happy to reach out and assist with troubleshooting and finding a solution. We will contact you shortly with more information.

Thumbnail of user nancyw2635
Florida
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Love the style and size of the lamps. However, the color is much darker than the picture that is featured,

Reason I chose this business:

Nice selection

Quality

Date of experience: June 9, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hello, please email us at comunity@lampsplus.com with further details so we can have this corrected.

Thumbnail of user tessaw73
Washington
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Very nice lamps for my bedroom. Would recommend them. They create a comfortable atmosphere.

Quality

Date of experience: June 27, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the feedback, we appreciate you shopping with us!

Thumbnail of user jasons3994
California
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

Great service, online order, on time delivery, with lots of referral

Quality

Date of experience: June 26, 2024

Thumbnail of user carlad408
Florida
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

We ordered 3 outdoor lights from Lamps Plus. They came. They were exactly as we expected. They look great for our home. Upon installation we realized that one of the lamps did not have the special screws needed for installation. I contacted Lamps Plus and they sent out a replacement immediately. This one had the screws and we could finish the project successfully with minimal delay.

We received a lamp without all of the necessary parts. The rep sent us a new lamp right away.

Reason I chose this product:

Perfect for our needs

Service
Quality

Date of experience: April 26, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user shirleya1056
Texas
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I purchased three fans and then went to your store to purchase a down rod. I was told that there was not one in stock, but I could pay $20.00 and expedite one for next day delivery. Since my electrician needed it, I paid the fee. I received my order not the next day, but three days later and then had to pay the electrician for another trip. I have been your customer for many years, but no longer. I hope that $20.00 was worth it to you.

Reason I chose this business:

I have bought fans, lights, and accessories from you for at least twenty years.

Quality

Date of experience: April 28, 2024

Thumbnail of user tiffanim34
Tiffani M. – Lamps Plus Rep

We’re very sorry for the delay in receiving your order. We reviewed this further and issued a full refund on the expedited shipping charge. If you have any questions, please feel free to contact us.

Thumbnail of user micheleh857
New York
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

We Very satisfied with your quality and service! Thank You! I highly recommend!

Reason I chose this business:

Purchased before

Quality

Date of experience: June 26, 2024

Thumbnail of user miriams262
New York
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

The fixture appears to be made well and looks stunning! I am so glad I bought it.

Reason I chose this business:

You have a wonderful selection of lighting fixtures.

Reason I chose this product:

The Tiffany stained glass design of the shade goes beautifully with my kitchen wallpaper. The fixture hangs down between two skylights and brings much needed light to the room while enhancing the kitchen's appearance.

Quality

Date of experience: June 17, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to see you had a great visit with us, thank you for the comments.

Thumbnail of user jacquelync145
Montana
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Was looking for a sensor touch lamp hard to find, found it here

Quality

Date of experience: June 25, 2024

Thumbnail of user crystalb1064
North Carolina
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Website is easy to navigate and find what you are looking for and compare items and cost.

Reason I chose this business:

Found the product that we were looking for on this site.

Reason I chose this product:

Found the product that we were looking for on this site.

Quality

Date of experience: June 23, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We are happy that you had an easy time navigating the site, we appreciate your feedback.

Thumbnail of user marks7560
Texas
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

All three lamps I have ordered are perfect my home. Thank you very much!

Quality

Date of experience: June 24, 2024

Thumbnail of user michaelw7404
Maryland
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Although I was able to utilize the lamps in another room, the look (quality) of the lamps were not true to the photo online.

Date of experience: June 5, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the honest feedback, we hope you enjoy your purchase.

Thumbnail of user kathleenf1459
Utah
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Ordering was very easy and delivery was faster than I expected. The new lamps really make the living room now!

Date of experience: June 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We're happy to hear that! Thanks for the feedback.

Thumbnail of user eloyi
Nevada
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

We love our new lamp. It was easy to assemble and it gives a beautiful light and appearance to our home.

Date of experience: June 4, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user patriciac4105
Washington
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I ordered two sets of shades knowing one may work better than the other. The return of the set I did not keep was seamless.

Date of experience: June 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We are so happy to hear that, thank you for the feedback!

Thumbnail of user brianr2539
Ohio
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase
Quality

Date of experience: June 21, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate the feedback and the comments.

Thumbnail of user madreem
New York
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

I was looking to replace a lampshade to match a certain color on a very special brass floor lamp I have. I had been looking for quite some time. I was so pleased when I discovered Lamps Plus with their many selections. I ordered and my shade came packaged so carefully, the size and color were perfect and customer service very personal.This is a wonderful company.

Reason I chose this product:

I studied many until I found what I wanted.

Quality

Date of experience: April 19, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the feedback! We appreciate you taking the time to leave us a positive review.

Thumbnail of user markt2647
South Carolina
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

I searched for affordable pairs of lamps and came across LampsPlus. They had nice looking lamps at very good prices. Ordering was easy and delivery was quick. No issues with any part of the order or the lamps.

Reason I chose this business:

Selection and price.

Reason I chose this product:

Design and price

Quality

Date of experience: April 20, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to see you had a great visit with us, thank you for the comments.

Thumbnail of user johnd9262
John D.
California
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

We had bought 3 outside lamps for our new home 4 years ago and never bothered to change the lamp on the side of the house because it was hard to see from the street. It recently failed so we checked back with you and found you still carried the exact same fixture. Thank you!

Reason I chose this business:

Past experience.

Reason I chose this product:

Quality and choices.

Quality

Date of experience: April 16, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to see you had a great visit with us, thank you for the comments.

Thumbnail of user connieg661
Minnesota
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I have ordered in the past from lamps Plus and continue to use their site.

Quality

Date of experience: June 18, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for being a returning customer of ours, we appreciate the visit and the feedback!

Thumbnail of user amyc2848
Missouri
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Ordered and received outdoor lighting. Each piece is well made, beautiful, was easy to install and looks fabulous! Highly recommend.

Reason I chose this business:

Great selection and pricing.

Reason I chose this product:

Had exactly what I was looking for and the prices were fantastic.

Quality

Date of experience: May 19, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you so much for the positive feedback!

Thumbnail of user lindal4202
Michigan
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

I needed a lampshade that was an odd size and I found one on your site. Price was reasonable and delivery was faster than expected.

Reason I chose this business:

Past purchases were good and they had what I needed.

Reason I chose this product:

Size, quality and good price

Quality

Date of experience: May 26, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

So glad to hear that, thank you for the feedback!

Thumbnail of user randallf182
North Carolina
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Great website very easy to navigate and ordering was a breeze

Reason I chose this business:

Good inventory at a great price.

Quality

Date of experience: June 15, 2024

Thumbnail of user andreap1333
Georgia
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Easy ordering and prompt delivery. Special attention in packaging lamps for delivery.

Reason I chose this business:

Beautiful lamps and great prices!

Reason I chose this product:

Perfect size and fits my decor beautifully!

Quality

Date of experience: June 9, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate hearing that, great to hear that our site was easy to use.

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.

Business History

Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.

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Ratings A.
Typically responds within 2 days

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