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Lamps Plus has a rating of 4.7 stars from 1,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
19,337 reviews
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.
I made a simple order. I noticed on my invoice an hour after ordering that my old address from 6 months ago had populated the order. I called quickly an hour after making the order. I also emailed customer service as well within that short time to make the correction in writing also. Supposedly problem solved. Now almost 2 weeks later I have paid for my order but still do not have the order. It has been delivered to the incorrect address 2 times now. This is now my problem. They advised that I should dispute the payment. They said they delivered the product and there is nothing they can do. They will not sent me another item. What a sad attitude... the many calls I have made looking for this order to come in explaining this story over and over
Date of experience: November 24, 2020
Promised lamps by 6/24/10. Received an email today, 6/25/20 telling me there has been a change in delivery for 7/15/20. I had called them twice today only to be placed on hold for an extended amount of time. Finally I had a choice of them calling me back. I left my phone number for a call back which I never received. I went on the Chat Line. Representative said it would have been 3 hours on hold and the call back would have been 48 hours. I asked why are you taking the cost of the lamps out on my charge card if you cannot deliver as promised. Her reply was," to check to see if you had the amount in my bank to cover the lamps". She also indicated that the amount will come off my account in a day or two. I will wait for these lamps, but I will never order from this company again. They do have a extensive variety, but not worth the hassle of shopping here. I will stick with my Amazon Prime in the future.
Tip for consumers:
Although the lamp variety is very impressive, the customer service is below standards. Be prepared to wait a long time before you receive your order.
Products used:
I will wait for my lamps.
Date of experience: June 25, 2020
The product itself is great. However, the item came without a third light bulb, leaving me looking in the hardware store for a specialty bulb. The screws were loose in the box subject to being easily lost and the packing… styrofoam is killing the earth - do people understand this? Not only killing the earth, it shed so badly it left a mess to clean up despite the careful removal from box.
I liked the one product
A seemingly better quality than the lamp store down the way.
Date of experience: September 11, 2021
I was looking for a table to add in my reading room. I saw what I thought would fit perfectly in the space but I didn't read that it had to be assembled. Since I am a widow I took it upon myself to try and do this task. To my surprise it was easier then anticipated & it looks beautiful. For the lower shelf I put a statue & under the counter light and I love it.
I have purchased fans and other items there and am always satisfied with my purchases.
It was exactly what I was looking for.
Date of experience: September 26, 2021
Thank you for your comments, we appreciate them. If you have any questions about the design you ordered please let us know. Thank you again!
The floor standing lamp has 3-lamps. There is no electric switch, unbelievable. Each lump have to switch on and off. Specially, difficult to reach top lamp switch. This product is no use, I sent it out to garbage collector. Never trust to order any products from this company ‼
M Moon.
By mistake, from the photo looked normal standing lamp. But no general switching. It’s garbage.
By the photo, I had no doubt it should have standard system on switching on those standing tall lamps ‼️
Date of experience: October 14, 2021
Hi - if the design you ordered had individual controls on each lamp head, and that is not what you wanted, all you had to do was contact our customer service team and we could have arranged for a return and found you a design that better suited your needs, If you still need help from our customer service team you can contact them and they can assist you. Thank you for the comments.
Site is very easy to navigate. The only thing is, I missed out on the sale. The Wall art was 79.99 the other day and unfortunately the price went back up:-((( Love my choice. I bought 3 each. I have a18 ft room with 22 foot ceiling. I needed something large to fill the space, these three pieces do just that!
I found the piece of art work I wanted on your site. We also have a fabulous selection
Date of experience: September 29, 2021
Hi - we are sorry that you missed our sale. We do have new sale events throughout the year, so make sure you stop by again to check out the selection. Thank you for the comments.
I have to say that I was rather impressed with the bar stools I ordered. I ordered 5 hanging lights and loved them so I thought I'd give the stools I found online a try. They do have to be assembled but was really easy.
Super happy and would use the again.
Tip for consumers:
I shopped around for counter hight bar stools. Found some that ran over $700 a piece!!! Found these (that were very similar) that gave the look I was going for. BTW...89 vs 700??? No brainer....
Date of experience: March 10, 2018
Lamps Plus appears to delete negative reviews!
Shade was too big. Design is nice, but as it goes around the shade, it just doesn't look the same, there are fewer lines.
I paid $49.99 for 'off white with silver circles' lamp shade and returned item within a few hours because I didn't like it. Company refunded me $31 dollars and kept $21... they KEPT TWENTY ONE DOLLARS FOR SHIPPING! They have been a nightmare to deal with. I will never do business with such an awful company.
Lamps Plus did offer to give me a full refund if I destroyed the shade and sent picture. I did not want to destroy a perfectly good shade, when it could have been used by a shelter or someone in need! Disgusting policy and not 100% satisfaction guarantee!
Date of experience: April 30, 2022
We are sorry to hear of the complications of your return. Packaging waste and fuel usage from online returns is much higher than straight disposal. We offer this option of our destroy in field program to conserve, and save you time and money; we apologize for any confusion. After reviewing your order, we do see you have contacted Amazon, and recommend contacting Amazon once more regarding the return charge, as this is the cost of their provided UPS label. Your satisfaction is our top priority and we promise to do all that we can to make sure all types of matters are resolved. We do apologize for any inconvenience.
The best CS team that I've ever had the pleasure of dealing with. My purchase arrived on time and in good condition, but was not right for the location I had in mind. The CS team was terrific in guiding the return process. Would definitely shop with Lamps Plus again - they make it easy.
Date of experience: October 26, 2020
As an Interior Designer I look for value and quality. Lamps Plus is my go to source for lighting and home accents. I've also purchased furniture through Lamps Plus. The customer service is exceptional and the prices are fantastic. I try to find lighting that is manufactured by Lamps Plus because they sell it for far less than the competition. I highly recommend this company.
Date of experience: August 11, 2017
Wonderful to hear that, thank you for the response and your recommendation!
The product is fine, a little lighter base than I expected, but it lights the music well.
The shipment process was interesting. I was concerned that it took so long to arrive and then within hours of your email, there it was on my doorstep. Interesting.
It has a real studio and design consultants who know their inventory, so I am spared the online guessing game.
A combination of utility (I needed a real piano light that would cantilever over the music) and price.
Date of experience: October 18, 2021
I was sent a broken table that has a huge chip in the base where it screws in so the table can't even be assembled. And the base is all dirty and table scratched. This was clearly used or a return. Very disappointed. Waiting on customer service to know how they will handle this cause this will be a big pain to try and pack up and send back.
Still waiting
Date of experience: October 27, 2021
Hi Jerry - we apologize if your table arrived damaged. We do pack items securely for shipping, but damage during the shipping process does occur at times, and we apologize for that. If you contact our customer service team they can set up a re-ship and a time for the damaged table to be picked up and returned. Thank you.
I purchased several lamps 10 years ago online from Lamps plus and was very satisfied at that time. Ten years later, I ordered a shade for a lamp purchased elsewhere and it arrived in a few days, was safely packaged, was exactly as pictured, and was of better quality than expected. Lamps Plus is a quality company with excellent customer service and I will use them again.
Date of experience: April 12, 2018
I ordered a desk lamp from Lamps Plus. FedEx reported the lamp as delivered, but it was not at my door on that day. It was likely delivered to the wrong address, which is a common occurrence in my neighborhood. I asked Lamps Plus for a replacement; after six weeks of thinking about it, they rejected my request. So now I have no lamp and a charge for $160. This is unacceptable. The consumer does not come first for this company. So be cognizant of the fact that loss or theft is your risk, not theirs
Date of experience: June 1, 2021
We sincerely apologize for this unfortunate situation. We assure you that we did all that we could on our end to try to resolve this on your behalf, and we do have procedures we must follow. We do not have the ability to refund or reship an order that was marked as delivered, so we did file an investigation on your behalf to dispute this with the carrier. We advised they do take about 10 to 14 business days. That timeframe and outcome is not determined by Lamps Plus in any way. The carrier did deny the claim, so we advised that the next step to get this resolved would be to dispute the charge. We are sorry again that we were unable to further assist you with this directly, and thank you for your time.
The light looks great on the front of our garage. It has a pretty wide range motion detector; love the fact that it is on dim until someone walks up to the front of the house. We had a trouble connecting it because the screws provided were not long enough for the type of plate we were connecting it too, but my husband did some modifications and got it to work.
Good quality items, have purchased from them many times. Very easy return policy and there is a nearby store that I can return the items to if needed.
Fit my needs
Date of experience: September 9, 2021
Glad the design worked out for you. Thank you for sharing your comments and rating.
Easy to shop online with website but unfortunately the light fixture, once installed, doesn't
Work. I would expect, when a product is defective, that Lamps Plus would make the exchange process easier for the consumer. Instead, I now have to wait for the exchange to be processed in order to get new fixture.
Product selection
Date of experience: September 27, 2021
Unfortunately the site has the height of the lamp listed as 14 3/4" which would have worked perfectly in my entertainment center. In actuality these lamps are 17.5" tall. Had I read all the comments I would have learned this ahead of time. I have no use for these lamps and will have to find something else.
Date of experience: October 13, 2021
Hi - the design of the lamp you ordered has an uno style shade, and it is possible to fit it onto the lamp the wrong way around, which would make the lamp be taller. If you reach out to our customer service team they can investigate and help you out.
I ordered the large Tahoe slate lamp and it came within a week. It was packaged well and looks fabulous in my den! They recommend an LED bulb to go with it and I ordered that too. I will definitely order from them again when I need a new lamp.
I have ordered from them before, many years ago and had a good experience
The lamp I chose was beautiful and very different from any others I have seen. It is perfect in my den and, best of all, my husband loves it!
Date of experience: August 30, 2021
I've always wanted a Bankers Lamp, but after searching, all the quality ones and ones with
Good reviews seemed to be several hundred dollars. Then I found THE one: a quality but in
The same price category as less expensive ones. This one hadn't many reviews, but most
Very favorable and several used same word to describe it: Quality. And this is the first thing I would say about my new lamp. Also no difficult assembly. Beautiful green glass shade and base, decorated with shell design make it a piece anyone would be proud to own. This is something that will pass down in the family and those to come. I was quite surprised the price was not a super sale price. I LOVE this purchase, the excellent prompt delivery and
Careful packaging, the quick answers to my online questions about the product; but most of all, I love how it looks in our family room and how it lights up what is now my favorite reading spot.
Date of experience: July 31, 2016
I have ordered much of my lighting from Lighting Plus. They have a good selection of modern chandeliers and floor lamps. My friend loved my Possini Mid Century Modern Floor Lamp so I got her one for her new house. She was so excited and placed it in a visual are for everyone to enjoy. Shipping was fast and product nicely packaged. I saw some reviews about receiving a damaged shade, but hers was perfect.
I never buy full price and waited for it to go on sale. I saved $60.00.
Love the modern look. The stainless tulip shaped base is really beautiful.
Date of experience: August 30, 2021
What a nice friend you are! Thank you for the review and feedback, we appreciate it.
Ordered 2 mini pendant lights that i was told were in stock. Turns out they weren't and I did not receive them for 4 weeks. Opened the 1st box and found that the finish was nothing like the photos, the lamp shade was scratched and it was not a stiff tube mount but flexible cord from the ceiling. Called and was told that i had to pay for the return ever though it was damaged. The return shipping costs approx. $20 per box what a rip off.
Date of experience: June 14, 2017
Love all the beautiful lamps at Lamps Plus. They are the ONLY store that has this selection!
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I was told my chandelier would be delivered on a certain day (even the Bot contacted me and said it would be delivered that day. I waited and no chandelier. Finally after called numerous times within a week after that I got a Customer Service person who said my lamp was lost and she ordered a new one for me.
Love their selection. I haven't completely opened the box because I' m having my house painted. I hope everything is in the box that needs to be.
I just like the lamp I chose.
Date of experience: August 29, 2021
Hi - thank you for the comments. We apologize for the issues you had with our delivery carrier and hope that you will enjoy your new lighting.
Love all the beautiful lamps at Lamps Plus. They are the ONLY store that has this selection!
Love their selection.
Date of experience: August 22, 2021
I work with a sales rep there and she is always so helpful. If there is something that I am looking for that is not on the website, she will find it for me. Prices are very competitive and customer service is great. They are my go to place for lamps and fixtures and home decor.
Date of experience: August 21, 2018
Received my lamp today which is more beautiful than I imagined. It was so neatly packaged and easy to assemble. I am so pleased I bought from your company! An amazing experience, from start to finish. Thank you, Matti
Great looking products!
Date of experience: September 25, 2021
The shades were nice but damaged on arrival. The box was pushed in and the shades were both dented. I reshaped them but the damage is visible on both. It's ok because the lamps are old. I just with you cared about your product enough to package it better.
I was looking for a specific shade
It was a close but not exact replacement
Date of experience: October 6, 2021
Hi - we apologize for your shades arriving damaged. We do securely pack our designs for shipping, but sometimes damage from the carrier does occur. If you contact us we will get replacements out to you ASAP. Thank you for the comments and feedback.
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Hello - We are sorry that your item arrived with missing parts and the issues you faced with the packaging. Rest assured all packing material used are recyclable and contains post recycled material, which may be the reason the material did fall apart once opened. After researching the item we did see that the bulbs are lists as not included in the items details; we do apologize. As a courtesy we have created a replacement order to have a third bulb sent to you. We do truly apologize for any inconvenience this has caused and should you have any further questions, please feel free to contact us any time, we are happy to assist.