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Lamps Plus has a rating of 4.7 stars from 1,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
19,337 reviews
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.
Love all the floor lamp options... almost too many! :D No, there's no such thing. Thanks for all the awesome options... I hope it looks as good in person! TY UPDATE IT looks AMAZING! Beautiful wood base of the arch and a great rusty-red lamp shade goes perfect in our room. Love it. The only thing I would like better is if it was dimmable. :D
Date of experience: September 22, 2021
As a designer and contractor, I use Lamps Plus Professional all the time. The customer service is great and I really appreciate the quality of the products that Lamps Plus provides. My rep, Tess F., is very committed to making sure that all our orders are handled professionally and to my satisfaction.
Date of experience: December 30, 2018
I really appreciate how helpful the LampsPlus site is for sorting through the myriad of lighting fixture choices. The ability to view your selections in your room and keeping track of your favorites is incredibly helpful as well.
I purchased a new home for which I had to provide all the lighting fixutres, so I went straight to LampsPLus to get started. I've been to other sites, but find that I return to theirs regularly. They also were very helpful with a return when I just made the wrong choice and it didn't work in my space.
Style and competitive price.
Date of experience: September 28, 2021
Great place to shop & purchase beautiful and various types of lighting. Wonderful customer service, fast shipping, and 100 % customer satisfaction. We looked at various lighting stores and I would highly recommend them over most other lighting stores.
Date of experience: August 31, 2019
I bought a decorative jar from Lamps Plus and it was shipped with absolutely no protective packing. Needless to say, it was received in a hundred pieces. I have bought several items from Lamps Plus, and the packing has always been more than adequate - except for this time. I called customer service and they were very helpful, and I received a replacement without any hassle. I was very pleased with the product and the customer service I received The only complaint is that they should have packed it right the first tie.
Date of experience: October 28, 2015
The mirrors are excellent quality! Unfortunately, the shipper delivered them to the wrong address and I had to spend hours following up and then had to file an investigation. They were delivered about 3 days after the investigation was filed but it was a hassle.
Date of experience: September 14, 2021
We apologize for the inconvenience. If you have not already spoken with our customer service team please do so so that we can follow up with the shipping company about the mix-up. Thank you for the comments.
So easy, huge selection, always satisfied with the product!
Previous purchases
Date of experience: April 5, 2024
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
Item arrived on time and was packaged well, however, there was a very small chip in the shade. I assume it's a manufacturing defect because I couldn't find the piece of glass in the box. I'm still trying to decide whether to return the item or see if just the shade can be replaced.
Shopped with them before and they were the only one selling this particular item.
It went well with the existing decor in the room.
Date of experience: October 23, 2021
Hi -we apologize for the slight damage that your design has. If you need to make a return, please contact our customer service team and they can assist you. Thanks for the feedback and your comments.
When I click on a fixture I'm I tested in I want to be able to compare it to another one that seems to be on another page. Also, I want all similar fixtures together. The filters don't do a great job of filtering out the unwanted fixtures. So I kept going back and forth. Made me dizzy.
Great selection of quality goods.
I was looking for built in LED bulbs that didn’t require changing equivalent to 150 watts incandescent.
Date of experience: September 11, 2021
Hello - We are sorry to hear you were having some trouble with search filters on our site. Should you have any questions or if you would like any assistance finding an item, please do not hesitate to contact us. We have a great staff of lighting and home décor consultants that would be glad to help. You can call them at 1-800-782-1967 or join them in Live Chat from any page you are on; just look for the Chat Now icon.
The process was simple once you have narrowed selection. The sort and select process is cumbersome to find the same model in different finishes. Once I ordered, it arrived on time and was relatively easy to install.
Recommended and I have purchased here before.
I liked the style and the size fit my room.
Date of experience: September 11, 2021
Recommended and I have purchased here before.
Date of experience: August 21, 2021
I ordered from the LampPlus Canada website and found that they were very organised and were true to their word on delivery. My Hanging and sconce for the exterior of my house came in well packed and delivery was as promised. I would order again from these guys.
Woodbridge Ontario Canada
Date of experience: September 26, 2018
I bought a fan and an extended rod. They send me the rod after a few days and then I get an email stating my fan MAY be available late January 2022. Clearly the company knew they didn't have it in stock when it was advertised as available. I sent them an email canceling the fan and they have the audacity to say that since I received my $30 rod that I'm obligated to pay for the $600 fan that they don't know when they can deliver it to me. Complete B. S.
Date of experience: October 22, 2021
Hello - We are very sorry to hear that your order is experiencing delays and rest assured we are more than happy to assist you. Due to shipping container shortages and transit delays during this time, some of our vendors are experiencing longer than normal shipping delays and restocks. After reviewing your order we see that the fan was officially canceled off the order and any pending authorizations will reverse off the payment used within 3-5 business days. We have also gone ahead and issued you the return label to send the downrod back for a full refund on that item which has been emailed to you. We do apologize for the delay and any inconvenience. Should you have any further questions, please feel free to contact us any time, we are happy to assist.
Track lighting replacement. I went to the Pacheco store to look at new truck lights for my home, the staff was very friendly and helpful. I then went on the website and found similar lights and order them. Overall very satisfied.
Date of experience: September 10, 2021
Thank you for the feedback.
Ordering on the website was quick and easy to understand. Ordered my 1st lamp via telephone and received great customer service but have to say ordering on the website was quicker. Whichever way you're comfortable with will provide excellent customer service.
Already have the matching lamp and loved it so much needed a set.
Date of experience: September 23, 2021
Bought 2 lampshades, 39,99$ each and when I received them, I saw that each one was priced at 19,99$. I was buying on their Canadian site. So, be aware Canadians that we pay TWICE the price than in the US. Plus, harps and finials were missing! Exchanged about 12 emails with the company before they sent me the missing parts. I DO NOT RECOMMEND this company. Add taxes and duty fees! There will be less and less business with our "neighbors" and I get why. I Will make sure next time I order something on a site ". CA" that it is NOT based in the US!
Date of experience: July 30, 2018
The labs came properly however they were not taken out of the box yet because they are for a new house which is not yet built once the house is built I will take the lamps out of the box and inform you if there's any issues Laurie was fine thank you very much
I dealt with your company before and was always satisfied with the follow up and your warranty and guarantees
The lambs for modern and welcome to the core of the house that we are building
Date of experience: October 6, 2021
Hi Jonathan - we realize you are not ready to install your lamps yet, but you should open the boxes and inspect them to make sure they arrived undamaged. If there is anything wrong, our customer service team can assist you and help you out. Congratulations on your new house, and do let us know if you need anything else from us!
Thank you for this affordably beautiful RobertTiffany Lamp. It is just what my family room needed. These craftsman lamp colors pull the whole room together.
They light up like jewel's in the room. Everyone loves them.
I chose Lamps Plus because I have used them to purchase my last 4 lamps with excellent results. I am a super happy customer.
I was looking for this style and your prices were best.
Date of experience: September 19, 2021
Thanks so much for the kind words and rating, we appreciate it!
I continue to receive bank account holds for a cancelled item. First, A hold for double the amount of the order was placed on my account. Customer Service rep was nice but informed me "that's just the way it is". Only after a formal complaint was the hold finally released. I found that my account has been charged AGAIN! What is the deal?! It shouldn't be so difficult. DO NOT BUY FROM LAMPS PLUS!
Tip for consumers:
DO NOT BUY FROM LAMPS PLUS
Products used:
Lights
Date of experience: April 3, 2021
We sincerely apologize for this situation. This is not a normal occurrence so as soon as we were informed we did have our billing department look into this issue. This can also depend on how your bank or credit card company processes authorizations. We continue to look into this to ensure the matter is completely resolved. We apologize again for any inconvenience this situation may have caused.
Thank you,
Lamps Plus
I like the lamp and it goes very well with one I bought last year from Lamps Plus. I didn't realize though, and it's completely my own fault, this lamp is a bit smaller than my other one. I couldn't tell from the picture and didn't think to check the dimensions so I was surprised by that.
Otherwise, I am happy with it.
Great selection and reasonable prices.
It compliments a lamp I bought last year.
Date of experience: September 11, 2021
The stools arrived in great condition, carefully packed to minimize potential damage. The first stool took a while to assemble since I was doing this on my own. But I did the 2nd one in half the time, after I figured out a couple of assembly tricks. The stools look great. The swivel functions perfectly. I ordered a third stool to finish off the look of the island. Very pleased!
Had the product I was looking for at the right price
Style and color matched my space. I was looking for swivel stools to help eliminate pushing/pulling the stools to sit.
Date of experience: September 12, 2021
Hello - We are happy to hear you were able to fully assemble your stools and are now enjoying them! Please feel free to contact our customer service team again if you have any questions or concerns.
Had the product I was looking for at the right price
Date of experience: September 5, 2021
I have ordered 3 exterior lights in the last 6 weeks. One of them had a broken pane. They were very nice snd sent a replacement pane, but it arrived broken too. Am waiting for a second replacement pane. Love all the fixtures and hope the next pane arrives in one piece!
Only 2 stars now since I haven’t gotten replacement glass for the broken one. It’s been ordered.
Have bought from them before.
I liked them and they were on sale.
Date of experience: September 16, 2021
I recently ordered a 3 lite pendant light for my kitchen & 2 (2) pack bulbs for my light. My order came in & I am so happy with the light, but one of the four bulbs didn't work. I only needed 3 lights to enjoy my purchase, but bought 4. I called customer service & the rep said that I didn't need to return the faulty light bulb & that she would send me another 2 pack. I reiterated that I only needed one bulb replaced, but she said that she would send me another 2 pack for my inconvenience. I highly recommend this company & I have done business with them for over 5 years.
Date of experience: May 20, 2015
I chose a lampshade for a very large custom lamp. It arrived, packaged correctly, thank you. Installing it on the lamp it was intended for, disappointment! It looked terrible. There was another lamp in the room whose shade looked like it needed replacing. I tried it on this lamp and was impressed with how it made the lamp look. End results, very happy with my selection and the quality of the shade.
Because of an email sent to me.
I thought it would look fine on the first lamp.
Date of experience: October 23, 2021
I recently had to return a large chandelier. It was much to big for the room. The cost to ship back was almost as much a the light fixture itself. It's not cost effective for me to be paying over $150.00 to return a light. Your return policy is not cost effective for me. I will be shopping locally for light fixtures in the future
Date of experience: February 2, 2018
The installation for this item was extremely difficult, due to the design. The cross bar drilled holes did not line up with the holes on the lamp base, and it also does not allow the lamp to have a tight fit to the ceiling. Also, the design at the base and the glass lamp are poor, as you can't put the tiny screws into the slots due to the lamp being in the way! I will leave the one installed lamp on the ceiling, but I want to return the second one. Beautiful lamp, however.
Beauty of lamps and affordable price. I have shopped in the stores many times.
Date of experience: September 2, 2021
Hi - if you contact us we can troubleshoot the difficulties you are having and help you out.
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Thank you for the feedback and congratulations on your new home!