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Lamps Plus has a rating of 4.7 stars from 1,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
19,337 reviews
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.
I bought a 56" Possini Vengeance #8482; LED Chrome Ceiling Fan and Handy Ceiling Fan Installation. The delivery was fine. The installation never happened. On November 1st.the professional left me waiting for hours. When I called they said they could not find out why the professional wasnt in my house. They reschedule for November 2nd. The professional did not showed up again. No follow up, no notices, nothing! When I called (several times) they did not know what to say and offer to reschedule again. I cancel the professional installation and requested the money back for the installation ($150). They asked for 5-7 business day. When I called again on 11/13 they told me that they never processed the refund (could not explain why either). The person on the phone processed my refund and asked me for 5-7 business day. Today 8 days later still no refund. No calls, no follow up, no feedback, no one answers the emails. Completely disrespect
Date of experience: November 25, 2019
Quick, easy and plenty to choose from a large selection of fixtures.
Date of experience: March 28, 2024
The Possini Euro Milbury was an absolutely terrible light fixture, when I opened it up, I already knew it was gonna be a hard setup. There are no well written instructions, and the light pedant does not sit correctly, it leans. Lamps Plus does not give even a small instruction booklet, it is just a wrinkled piece of paper with faded ink. It took forever to put together and finally when it was put together it wasn't done correctly due to the cheap metal pieces they gave us. I would not recommend this to anyone at all.
It is a very terrible experience to put this together and overall is just frusturating.
Date of experience: March 16, 2017
I am a long term repeat customer with Lamps Plus, have ordered thousands of dollars worth of lighting fixtures. I have been extremely happy until I had the unfortunate experience of having to deal with their customer service.
Fedex lost an expensive ceiling fan (approximately 3 months ago.) I quickly reached out to FedEx and they admitted fault, they recommended I reach out to Lampsplus for a refund.
Lampsplus disregarded the claim number FedEx had provided me and insisted they perform a personal "tracer" investigation. After almost 2 months they came back saying they would need additional time to process the claim and provide a refund. The customer service representatives were always hit or miss, some would be somewhat helpful and some were flat out rude. I would have to hound them to continue to move forward with the process of getting a replacement or refund. They would never proceed to the next step unless I called them.
When they were on the final step and about to process my refund they sent a final email stating they would not proceed with issuing a refund. After three (3) whole months that's your solution? After FedEx admitted fault on their end but you refused to take my claim number? I could have filed a claim with my bank immediately and the issue would have been resolved much quicker.
You lost a good customer Lamps Plus, I love your its but your poor excuse of customer service is your downfall. I will be seeking alternative vendors for my home lighting/decor from now on.
Tip for consumers:
Products are unique and decent quality. Really great finds. But if you ever have to deal with customer service you are out of luck. You will never get a refund. If the item is defective or broken you are also out of luck. Customer service is absolutely terrible.
Products used:
Lamps, ceiling fans, general lighting
Date of experience: December 29, 2020
We ordered 2 bullet lights that advertise being in stock and would arrive in 7 to 10 days. After 2 weeks I called. I was told that their delivery system was having problems due to covid (understandable) and my order was waiting to be shipped out and would be shipped out that day. When I went back to check on it days later, I was told that line was temporarily down. Not only were my lamps not being shipped out, they weren't even made yet. I asked for a supervisor, I asked several questions such as why was I lied to and when would production start back up and why wasn't I informed there was a problem? None of these were answered and no one would come to the phone except this poor girl who knew nothing. I will never deal with this company again! I gave it one star because it would not allow for zero
Date of experience: December 9, 2020
Love chat support! All items were delivered on time and in good shape. I have been ordering from Lamps Plus since 2014, and they are getting even better now
Because great sales consultants, and customer service help. Also, I did order from LampsPlus Before and had an amazing experience
Date of experience: October 16, 2021
With ongoing demolition in my bathroom, these beautiful pendants have not yet been installed, but I expect complete satisfaction. I am excited to see them hanging!
Product chosen was viewed online while shopping
Appearance: shape, size, design
Date of experience: September 1, 2021
Prompt delivery, great price, easy to assemble! Exactly what I expected, lamp even arrived earlier than I thought it would. Packaged well, easy-to-follow instructions.
Great selection of lamps at good prices!
Great price, great reviews & was what I was looking for in my family room.
Date of experience: October 8, 2021
Product is great looking. Too much foam packing, very difficult to remove
From box, hard also to dispose. Think pellets or bubble wrap would be
Better.
Wide variety of products to choose from.
Liked the look and size
Date of experience: September 14, 2021
I ordered two beautifully designed lamps for our bedroom online. They were reasonably priced and are so much more attractive than the single lamp they replaced.
I have shopped at the Chatsworth CA store and enjoyed the experience.
Date of experience: September 15, 2021
Great to see that you are both a store and an online customer. Thank you, and thank you for the rating and comments.
BECAUSE YOUR WEBSITE STATES ERROR AT CHECK OUT. I ATTEMPTED TO COMPLETE MY PURCHASE 5 TIMES. WHEN NOTHING WORKED I CALLED AND THEN RECEIVED A CASE NUMBER BY EMAIL.
I THEN CONTACTED MY FRAUD DEPARTMENT AND LEARNED THAT 7 CHARGES OF 350. WERE TRYING TO CLEAR MY ACCOUNT! THANK GOD I HAVE AN EXCELLENT TEAM OF BANK OFFICERS TO STOP SCAM COMPANIES LIKE YOU!
YOUR COMPANY SUCKS!
FURTHERMORE, UNFORTUNATELY FOR YOU, I AM AN EXECUTIVE WITH A HUGE CONTACT BASE WHICH NOW ALL ARE AWARE TO RUN FROM YOUR COMPANY AND NEVER LOOK BACK!
HAVE FUN IN BANKRUPTCY!
Date of experience: May 14, 2020
DO NOT BUY FROM THIS VENDOR. After waiting 6 weeks for a $2500 order, I cancelled it by phone. They charged my account even though I NEVER received the merchandise and have been giving me the runaround for 3 weeks now, with no success. Customer service communication just gives BS excuses and thanks me for being "patient". About to go legal with them. Go to LUXE instead.
Date of experience: June 12, 2017
I really like the design of these little sola cubes and they are metal, not plastic. That's a real plus. I also can't believe how fast I received them.
I almost always use Lamps Plus for all of my lighting needs. They are filled with a great selection of current designs and affordable prices.
To bring an ambient light to my new porch.
Date of experience: September 27, 2021
I searched for weeks for the perfect lamps at a reasonable price. I was so pleased to find two that suited my taste and were within budget. They are gorgeous and add an elegant touch.
Date of experience: July 22, 2019
Have been a repeat customer on five other occasions never have had a problem until now. Ordered a light fixture online like I always do received the lamp it was incorrect. Called customer service talked to Mariel explained what happened. Was told have to take a picture of incorrect lamp and I would have to go to fedex to ship back the lamp. Asked if they could expedite the correct lamp was told they needed the incorrect lamp back first ( thanks for the trust lamps plus) I feel they should have expideted the lamp I bought first and then if I didn't return the incorrect lamp they charge me for it. Their are outher lamp outfits out there so I will try another
Date of experience: February 29, 2020
We sincerely apologize for this unfortunate situation. We request images in cases like this so that we can report the issue to the warehouse or vendor; depending on where the item shipped from. It is correct that we cannot ship a new item before the return is received, and that is a systematic procedure. The system will not release the exchange order, or reship, without the return being scanned in and processed; we are very sorry about that.
Once the return is received and processed, we will send you an email to confirm when the reship has shipped. Should you have any questions or need anything else, please do not hesitate to contact us. We apologize again for any inconvenience this situation may have caused.
We ordered a whole houseful of lighting for a customer through a Lamps plus sales person. Once everything shipped, she told us that she couldn't help us, that we had to call the customer service number. We called customer service and they said we had to speak to a PRO acct rep even though we didn't have a PRO acct. But we called and they of course wouldn't help us either. Horrible customer service. Just ridiculous. We will not be using them again but rather sticking with Wayfair, who by far is easier to work with.
Date of experience: July 2, 2019
Purchased 8 LED outdoor pathway lights 15 months ago... now, with some of the lights failing, the company informs me the LEDS are NOT replaceable and the entire fixture is worthless... no where in Lamps Plus's descriptions do they tell you the LED bulb is not replaceable and they continue to sell such fixtures
Date of experience: April 27, 2018
Excellent choices and we did not need to go looking at any shops. Shipping was quick and packaging was excellent, in addition the lamps came with led lights which were free of charge.
She was very courteous.
Variety choices
It looked good as we can take a picture of where we would place the lamps.
Date of experience: September 13, 2021
Variety choices
Date of experience: September 6, 2021
Ordered two lamps and a rug and got everything shipped just fine. Customer service was helpful when I had a question about the delivery dates. Good selections.
Date of experience: December 11, 2020
Thanks for the comments and review. We appreciate your feedback and hope that you enjoy your new lamps.
We live on a marsh. This outdoor fan works very well. We're happy!
Return customer
Date of experience: March 23, 2024
Site difficult to navigate site was difficult to navigate
Date of experience: March 23, 2024
I attempted to use this company once before and ended up cancelling my order due to the lack of prompt shipping and multiple delays in delivery from the vendor. I decided to give this company another try and WILL NEVER ORDER FROM THEM AGAIN. My order has been delayed THREE times now. I'm not receiving updated information. I ordered these 5 weeks ago and they have yet to be mailed out. Just ridiculous.
Date of experience: August 5, 2019
I ordered two lamps and received them by FedEx within a couple of days. They were efficiently packed and in perfect condition. They look even better in person than from the website!
I have purchased many items from lamps Plus and have always been satisfied.
The color and tropical theme matched my decor.
Date of experience: September 22, 2021
Thanks for the comments and rating!
I bought all my outdoor lighting from Lamps Plus. There are tons of choices from wall sconces to motion sensor security lighting. They arrived nicely packaged!
Date of experience: August 9, 2017
Great to see that you are loving you new outdoor lighting, thank you for the reply.
Site easy to navigate and use. I could've done without the instant barrage of unwanted emails, but overall, satisfied with my experience and my product.
Seems to be best option.
Date of experience: September 22, 2021
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Hi - thank you for the feedback on the packaging. We are always looking for ways to improve our delivery service, so we will take a look at your order to see what can be done. Thanks again.