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Lamps Plus has a rating of 4.7 stars from 1,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
19,337 reviews
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.
Ordered my fan online. It showed when promised. Easy to install!
Date of experience: March 21, 2024
I was foolish and went to lamp plus first. Shop other sites and request a promo or coupon. Lamp Plus hides or makes if diffucult to get a promo or coupon as the chat line was no hel. First the customer service led me to a promo that could not be opened, 2nd I went to spread out my purchase with there affilate sezzle (or whatever) site was not available so I called and could not reach anyone. So lesson learned shop around.
Date of experience: September 29, 2022
My electrician had to REWIRE the outdoor lamp I bought because it was so SLOPPILY WIRED that it popped the circuit breaker and shorted out all the other lamps. I also bought an adapter, and when it turned out I didn't need it I called the Refund Department number in order to get a Return Merchandise Authorization Number. THEY DON'T ANSWER THE PHONE! I finally left my phone number for a call back. Over the course of 3 days I left my number 3 times. THEY DON'T CALL BACK. I wrote to their sales person who said "I am sure they will be contacting you as soon as they have the opportunity." Opportunity? After 3 days? My advice: If you need a lamp that might -- or might not work -- you can take a chance and try Lamps Plus. Their sales people answer immediately. You want service when something goes wrong? THEY WON'T HELP. Worst service on the Internet.
Date of experience: July 22, 2020
The track heads I ordered were open boxes, probably returns - this was not indicated when I ordered them - fortunately they seemed to be 'as new', and while I did not install or test them I assume they work as well as new.
Date of experience: October 23, 2021
Hi - we do have Open Box items for sale, so it's possible you may have ordered one and not known it. If you contact our customer service team they can investigate and tell you for sure. And should there be any issues with the track lights you can return them no problem. Thank you for the comments.
Great selection at good prices. Website easy to navigate. My order got to me in less than 24 hours. I was amazed & very happy. I highly recommend Lamps Olus!
Value and selection
Date of experience: October 2, 2021
I was a great customer of LPs for years. That ended today. I ordered 2 matching lamps a while back and went to get a replacement shade when the original broke. They sent what I thought was the wrong lamp but I didn't open it until the foster child that broke it moved home. Then it was too late to return it. Ordered it again. Wrong again. Turns out LPs made the decision to change the lamp to a shorter shade that doesn't even cover the bulbs. No one bothered to tell me now I have to ship it back and no longer have matching lamps. Worse, I could not get a manger on the phone - HORRIBLE decision to save money on the shad, HORRIBLE management customer service, ILLEGAL ADVERTISING as the description still said 14x7 not the 14x4 they went to. Ugh. No longer a LP customer.
Date of experience: May 3, 2017
Great choices, great prices! Looks great in the guest bath
Past experience. Basically where I have purchased all my lighting fixtures over the years
Date of experience: March 18, 2024
Ordered a fountain for approximately $500 shipping was delayed twice. It's impossible to get anyone on the phone to get a refund. This is a horrible company. They screw people out of money.
Date of experience: August 12, 2020
This review is based on personal experience. I purchased a sculpture from LampsPlus. The sculpture that arrived did not look even remotely close to the picture displayed. I called for a return and the person who answered asked me to send a picture. Her reaction was similar to mine and she processed the return, free of charge. She even indicated LampsPlus would contact the company for a new picture that resembled the product. Based on this, I thought very highly of LampsPlus.com as this was the first time I have ever used them. I then proceeded to leave an honest review. My review was censored. I left a follow-up review for the same product and that review also was censored. The purpose of this LampsPlus review is to alert anyone who purchases from this website to know that in my opinion, you should absolutely not trust their reviews. Just a quick scan of their website will show that an amazing number of products have between 4.5-5 stars. This should make you very suspect. When you look at reputable websites like Amazon you always see honest reviews and ratings between 1 and 5 stars. When you see a website where nearly every item has 4+ stars, and the reviews look like they are written by people with a PhD in English literature - you should run.
Date of experience: November 8, 2020
It was just very confusing when I got notice that the item had been delivered on 15 OCT 2021, and here we are on 22 OCT 2021, so I finally called Lamp Plus who looked into where the item was. I received the item the very next day, yesterday, 23 OCT 2021, along with the identical item ordered recently, so it was nice to finally have what I desired and the lamps are stunning.
The guy was great, very thorough, professional, empathetic and kind, as well as efficient.
Because of the unique design of the lamps and how they would be the perfect fit for my living room theme.
Because of the unique design of the lamps and how they would be the perfect fit for my living room theme.
Date of experience: October 23, 2021
Hi - we apologize for the shipping mix up, but are glad to see that your order arrived safely. We appreciate the feedback and the comments, thank you.
Nice quality lampshade though product information said made in California but carton clearly states made in China.
Faster than expected delivery. Delivered a couple days sooner than promised.
Date of experience: September 28, 2021
Hi - it sounds like you may have purchased on our our custom made giclee print lamp shades. The components are made overseas, but the pattern is designed, printed, and the shade assembled in California. Thank you for the comments and your rating, we hope that you will enjoy your new lamp shade.
The best service at the best prices. I will be placing all future orders for lighting with Lamps Plus because I have great confidence in their online ordering, shipping and returns service.
To Organize an RMA with no questions asked!
Price and value
Quality and aesthetics
Date of experience: September 5, 2021
I've been a customer for many years and I love Lamps Plus products - high quality, great design and reasonable prices especially with the option of open box.
Date of experience: October 4, 2021
Thank you for being a repeat customer, we value your feedback and your business!
The ordering process and delivery were great. Unfortunately, the size of these outdoor lights was too small. I am returning the fixtures and looking for larger ones.
These fixtures were purchased with free shipping and returns. Customer service sent me a return shipping label that I used to return the items. Very good Customer Service.
Good selection of fixtures and LampsPlus has a good reputation.
Style that I was looking for but the fixture size is too small for the front of our house.
Date of experience: September 7, 2021
Good. Order easy. Email confirmation. The only thing I would like is immediate confirmation of delivery to prevent the lamp sitting on my porch exposed to thieves
Ease in shopping
Personal taste
Date of experience: September 14, 2021
Hi - if you mean that the lamp slips on the surface of your table, it may be that if you have a highly polished table surface you might need to place a small pad under the lamp. If you need additional help or troubleshooting please contact our customer service team and they will be able to help you out.
Everything is great, except the bouncing prices. Chair looks good. Quality isn't great, but is OK for the price. DIY leg assembly was a surprise. Satisfied customer.
1. Good previous experience with Lamps Plus lighting purchases.
2. Web site adv.
Date of experience: September 13, 2021
Hi - not sure what you mean by bouncing prices. If you did see a price change it may be that the design was on sale and then reverted to the normal price. Thanks for the comments and review.
They suck. After 6 days I ended up at walmart and bought the bulbs for half the price.
Will never use them again. Plus they had shipped it yesterday and I have to pay to ship it back...
Tip for consumers:
If expect delivery in 2-3 days from order forget about these aholes.
Products used:
Went to walmart and bought what I needed in 2 days
Date of experience: January 6, 2021
We are very sorry for the wait time with your order. This was placed on 12/31/20 after 3PM PST, so it did ship the next business day which would be Monday, 1/4/21. This was shipped with ground shipping, so the transit time does depend on the carrier and they are facing delays due to high volumes of shipments and restrictions during this time.
As a onetime exception in this case since you had to purchase the bulb elsewhere, we went ahead and processed a refund on your order, and you do not have to return anything.
Should you have any questions or need anything else, please do not hesitate to contact us.
Thank you,
Lamps Plus
Ordered two matching fans and one remote (to control both fans). Apparently all were shipped separately. Received both fans with no problem. Didn't get the remote. Kept calling and they kept telling us it was shipped (this was the end of June). We have been on the phone with support no less than 15 times trying to get our remote (yes, our credit card was charged for it on July 3). Have been told a variety of stories about FedEx, etc. even though we have never had a problem with a FedEx delivery in the past (plus both fans arrived FedEx without incident). I don't know what to do. We have the fans already installed and yet have no idea if they work since we don't have the remote (can't connect and sync until we get the remote). We even offered to have the remote delivered to my work address - still no remote! These people are either lying through their teeth and have no intention of ever providing the remote or are complete idiots. I honestly don't know what I should do. Really too bad - if it were not for their TERRIBLE customer service, I would order a lot more from them. Ideally want to keep the fans yet No one will seem to help me resolve this! Extreemely frustrating!
Date of experience: August 6, 2014
Easy too shop, many choices, good descriptions and I've always had great experiences with Lamps Plus. They have great choices and I've gotten 4 ceiling fans from them over the years
Previous excellent experience with customer service
Date of experience: September 7, 2021
Easy too shop, many choices, good descriptions and I've always had great experiences with Lamps Plus
Previous excellent experience with customer service
Date of experience: August 30, 2021
Easy shopping with good filters and a save option.
Great selection.
Date of experience: March 15, 2024
You have some beautiful lamps to choose from. Sometimes too many choices makes it hard to navigate the site, but I tried to narrow it down and was able to find lamps I liked that were affordable.
I got your catalog in the mail and went to the website for more choices.
Date of experience: October 17, 2021
Hi - thanks for sharing your experience. If you ever need assistance with an order, we have a free online design service that you can use, where you can get help from a lighting designer in shopping. Thank you for the comments.
Great prices! Great selection. We had a major rebuild here & I replaced old fans with lovely sculptural fans. Now we get compliments on our ceiling fans! N = 4.
I ordered a lamp set & they forgot to pack the harps for the lamp shades. I emailed. They said “so sorry.” Shipped harps that day.
Price. Selection. Convenience.
Love the avant-garde look.
Date of experience: September 4, 2021
Date of experience: August 27, 2021
I received two lamps and one had some broken glass. The customer service representative was very knowledgeable, personable and helpful. The replacement part was shipped quickly.
Date of experience: September 8, 2021
I AM NOT HAPPY WITH THE DELIVERY SERVICE
I provided my mobile no. For delivery text alert. My order was delivered in front of my garage door but I never receive text notification. I drove out and not aware of the box. Ran over it and the whole lamp shattered.
Now I lost $100 for the lamp:(
My suggestions:
1) Advise your delivery service/person to put item in the front door
2) Be prompt on delivery text notification
I will be happy again if I can be reimbursed in some form.
Tracy Chan
Date of experience: September 26, 2021
Hi - we apologize for your not seeing the text alert. We will also give your feedback to the delivery service that left your package. If you reach out to our customer service team they will be able to assist you with your order and getting a new lamp.
So far so good. All the items I've ordered have been perfect. Just one slight problem. The "ring" that should have been included with my floor lamp is missing
I’ve ordered several items from you-all and they’ve been perfect!
Date of experience: September 2, 2021
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Please accept our apology for not having access to coupon offers. We do our very best at holding many sale events throughout the year that limit the need for coupons. This allows our shoppers to benefit without the need for a code. To receive those offers, you must subscribe on our site at www.lampsplus.com. You will receive emails from us such as special sale announcements, holiday deals, Black-Friday sale and much more.
We’re sorry to hear the Sezzle website was not available during the time of purchase. Unfortunately this is a third party platform that Lamps Plus does not have access to or able to assist with. For any questions or concerns regarding Sezzle, we recommend contacting them directly.