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Lamps Plus has a rating of 4.7 stars from 1,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
19,337 reviews
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.
These lamps were delivered, packed very well and are stunningly beautiful.
Very easy to put together and are now the centerpiece of our living room.
What a great price for 2 handblown lamps.
Need to get some specifications on height of the lamps, responded immediately.
Date of experience: September 7, 2021
I ordered a fountain from Lamps plus and was unhappy. When I called they completely tried to cast off the problem to the manufacturer, Henri fountains. After I explained to them that they were the store front I purchased from and they should stand by the products they sell, they agreed to contact Henri. Henri did nothing to rectify and lamps plus did nothing as well. I ordered a $2k fountain: https://www.lampsplus.com/products/luminaire-square-57-and-one-half-inch-modern-fountain-with-led-light-show__74w72.html. The pictures do not show that the summit piece is ruff cut acrylic that looks very unfinished. This product looks cheap when not running. The top stone even has the groves for another spacer. It looks unfinished, like you forgot to add the last stone and spacer on it. Henri will not work with unsatisfied customers to remedy nor would they update their pictures to reflect an accurate depiction. In addition to the summit of the fountain, the lighting is very cheaply made. You have to be inches from the sensor to use the remote. I was even willing to deal with the rest of the poor craftsman ship if they would just send met another stone stack and spacer. They wouldn't even consider it. They said I could go purchase one. I refuse to give either company another cent. I have had 3 neighbors as me about my new fountain and I have warned them all not to do business with Lamps plus nor Henri fountains. An expensive fountain that, other than the weight and stone casting, looks cheap. Very disappointed in the product and Henri's inability to stand by it. They wouldn't even look at my pictures.
Date of experience: June 11, 2020
The lamp arrived with a warning on the outside of the box. Essentially it said not to use it wiith aluminum wiring! We have an old house with aluminum wiring. I'm very disappointed.
Not much help.
I liked the style of the lampp.
I am decorating a room in old English style. I thought the Baroque light was a good match for the room.
Date of experience: September 2, 2021
Hi - we are not sure what design you are referencing, or why there would be that message on the box, but if you contact our customer service team they will be able to research the design and help you out.
I found what I wanted very quickly after being on other sites forever.
Date of experience: August 26, 2021
Very poor customer service. Lying about ready shipping a package. Thn I called customer service and they said your package is lost! Yes, they said IT LOST! Terrible company, liar customer service.
Products used:
Sofa
Date of experience: September 17, 2021
Hi - we apologize if your order was lost in shipment by one of our delivery services. We will be happy to replace the design, just contact our customer service team and they will assist you and get you a new shipment.
The dining room needed a complete makeover. After a two werk paint job the dining room needed something to bling it up. The Tiffany pendant light was the perfect light for a historical mansion!
Perfect Tiffany pendant light for the dining room.
Date of experience: September 29, 2021
Sounds like you have a project on your hands! Thank you for the comments, we appreciate it.
I RE ORDERED AFTER MAKEING A MISTAKE OF TYPING TWO LAMPS SHADES ON ORIGINAL ORDER. CHATTED WITH SARA WHO ASSISTED
IN CANCELLATION OF THAT ORDER. RECEIVED REQUESTED EMAIL
CONFIRMING CANCELATION. THANK YOU SARA FOR YOUR ASSISTANCE.
FOR YOUR ASSISTANCE.
I LIKED THE NUMBER OF SELECTIONS AVAILABLE FOR LAMP SHADES.
Date of experience: September 20, 2021
Hi - glad we were able to help you out. If you need any further assistance just let us know.
We did a partial remodel for our master bedroom and bath and ordered our mirrors for the mbath and new table lamps for our mbedroom... love them both!
Date of experience: September 27, 2019
Ordered two matching ceiling fans and had them professionally installed on May 5th. The next day one stopped working. Called cust svc and they made us go through tech support who said remote and receiver were bad. Received 2nd receiver in a week, fan still did not work. Called tech support, said receiver was bad. A week later received 3rd receiver, fan still did not work. Called tech support, Juan said it was a prob in light assembly and I needed a new fan. Waited a week and nothing, called cust svc and they said they don't know of a Juan in tech support. Sent a 4th receiver saying it was installed incorrectly and the we had to use a different electrician to install and have them call tech support while installing. Spent 165.00 to have electrician verify the fan was faulty. They sent another fan, went to put it up and the down rod does not screw into motor because it is too big. It is now July 8th and have been without light for over 2 months. Don't waste your time with this company, they do not honor your business. Everything is good if you don't have a problem, but if you do... good luck! I'm officially cutting my losses and will never buy from them again.
Date of experience: July 8, 2017
Easy to use website, ordered 2 chandeliers and they were delivered in just a few days, beating the estimated delivery date we received by a week.
Date of experience: September 28, 2021
Glad to hear that you found our site easy to use, thank you.
It was a great experience to order online. Very fast delivery time and free shipping. No issues with our order, it's just what we wanted!
Thank you!
Had what we wanted at a great price!
Great price!
Date of experience: October 9, 2021
That's great to hear, thank you!
Great! I have been looking at this shade for a few weeks. It matches the wood planks I added th my home.
Thanks
I have found that you can find an unique lamp or shade.
Date of experience: September 22, 2021
Lamps plus always has high quality products. As far as service goes, they are like a well oiled machine. Love shopping with them.
Date of experience: October 23, 2021
Never got an email of my item being shipped. Just as I was about to call the company it arrived at my door.
Date of experience: September 8, 2021
We are sorry to hear you did not receive your shipped email notice. After reviewing your order we do see that we sent you the shipped email with tracking number on 9/1 once the order shipped out. We have resent you the email for your records and if it does not arrive, please check your junk or spam folders. Should you have any further questions, please feel free to contact us any time, we are happy to assist.
Enjoy being able to view a wide selection of ceiling fans before selecting the perfect one. Great prices is also a plus
Very good. The first fan I ordered I realized was going to be too big for my living room. 65" in diameter. Cancelled order with no issues
Large selection of items
Good reviews
Date of experience: August 31, 2021
These bulbs are a bit difficult to find, especially in different sizes. Usually a DIY home store carries one or two choices.
Date of experience: September 22, 2021
We do have a greats assortment of bulbs, and can special order anything we do not have. Thanks for the comments!
I've ordered many times from lamps plus when I lived in Florida. Now I'm in Canada. My new lights came really fast!
Great selection and good prices
Date of experience: October 13, 2021
Hi - thanks for continuing to be a customer or ours since your move north, we appreciate it. If you have any questions about your order just reach out to us and we can help you out.
Poor customer service. Lying about ready shipping a package. Nothing received past ETA, and they are still dodgy about my refund
Date of experience: August 5, 2020
Shopping experience easy, lamps were a great value. They shipped quickly and look great in our family room! Thank you!
Reputation, value
Design, value
Date of experience: September 1, 2021
Date of experience: August 24, 2021
Sales support is great is excellent have very helpful regardless of a sale or an issue. Always ready to help.
Date of experience: November 1, 2017
Have bought from Lamps Plus several times. Always high quality and good packing & shipping. A pleasure to buy from.
Return customer... received sale flyer in email
Date of experience: October 5, 2021
Hi - thank you for being a returning customer, we love hearing your feedback.
The copper pendant lamp I purchased looks even better in person than on the website - can't wait to install it.
Date of experience: September 11, 2021
Information on the website was complete and I was able to find suitable outdoor lamps that suit my needs.
I wanted lamps with replaceable LED bulbs and sensors. I found ones that are dusk to dawn and have a motion sensor that increases the brightness.
Date of experience: October 24, 2021
Thanks Although it is a bit confusing! I hope the product will be sent to the Woodland Hills address
Date of experience: September 23, 2021
Hi - sorry you found some part of ordering with us confusing. If you have any other feedback we'd love to hear it so that we can improve our website. You can reach out to our customer service team or you can send us an email to Community@LampsPlus.com with any thoughts you might have. Thank you!
It took time going through all the ceiling fans but finally found what I wanted. Received most of the order quickly but waiting on one fan.
Look at all fan sites it had what I was looking for
Color of fan didn’t want white or black
Date of experience: September 23, 2021
Hi - thanks for the comments, we appreciate your order and your rating.
Order online hoping for the best, received very nice lamp, very happy, just as described, and quickly too!
Saw lamp online
Matches my living room
Date of experience: October 25, 2021
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Glad you love them! Thank you so much for the review and the rating. We hope you enjoy your new lamps.