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Lamps Plus has a rating of 4.7 stars from 1,008 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
19,336 reviews
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
My lamp was online only.the first lamp came broken.i paid for another for the exchange and return.they sent the wrong one. Then I ordered a new one and the lady forgot to press the buy button so I never received the new one. Finally I got to talk to a manager. I have already put in a complaint and Noone contacted me. Horrible! Customer sevice.
Everything was easy about the process and I was satisfied!
Date of experience: August 31, 2021
Easy to use and navigate and info presented was helpful
Great store, not available in my area
Need to update
Date of experience: October 19, 2021
I was unable to cancel this order a few hours after placing it. I was told I could return it.
See above
Used before
Really good selections
Date of experience: September 7, 2021
Hi - we apologize for not being able to cancel your order. We do ship items quickly from our warehouse, so by the time you wanted to cancel your order had already been packed and shipped out on a truck. When you receive your order just contact us and we will arrange for it to be shipped back to us.
So far excellent and service was quick and safely packed.
Used them multiple times. When I need lighting I go to Lamps Plus.
Fit our needs wanted fan with light but house is 102 years old and I didn’t feel the remote control on/off was appropriate. Turn on with wall switch and change fan/light as needed with pull chains.
Date of experience: September 7, 2021
Thank you for being a repeat customer, we hope to see you visit with us again soon!
Nice website for finding what styles you are looking for
Found online and you had a good selection so I could find something I liked
Liked style
Date of experience: October 3, 2021
Great. I was so surprised how fast it was delivered
Quality. Great selection
It is beautiful
Date of experience: August 26, 2021
Glad to hear it, thank you for the comments.
I found what I wanted and the price was reasonable.
Prior purchases
Fit the need.
Date of experience: September 13, 2021
I am able to find what I am looking for quickly. Easy shopping experience.
I am looking for a T10 lightbulb.
Date of experience: September 13, 2021
Great to hear, thank you for the review.
I am able to find what I am looking for quickly. Easy shopping experience.
I am looking for a T10 lightbulb.
Date of experience: September 6, 2021
Information was accurate. Good to know what was going on.
Liked the look and the price
Date of experience: September 15, 2021
It was easy to order, but not so easy to change the bulb once it is installed.
Looked for lights on other sites, liked this one best.
Says you can change bulb from bottom. One of the main reasons I liked this lamp. Can't climb ladders to reach the top. Unfortunately, you would need a child size hand to reach in from the bottom, so I had to buy a bulb changer on a pole to do it with.
Date of experience: September 16, 2021
Hi - thank you for the comments. If you are finding it challenging to change the bulb, we would suggest using an LED bulb in the design. LEDs will last much longer than regular incandescent bulbs, cutting down on the number of times you would need to swap out the bulbs. Thanks again for your input.
Looked for lights on other sites, liked this one best.
Date of experience: September 9, 2021
Very easy ordering and the lamps are very nice. Price was reasonable and delivery was fast.
Browsing website and good variety of lamps and pricing.
Match my furniture
Date of experience: September 10, 2021
We hope you enjoy your new lamps, thank you for leaving your review.
Browsing website and good variety of lamps and pricing.
Date of experience: September 3, 2021
We are looking forward to installing it outdoors and we did received it.
Date of experience: October 16, 2021
Great choices and good service. Prices were also good.
Have ordered from them before
Date of experience: September 20, 2021
Thank you for the feedback!
Harp was bent
Sent an e mail requesting another
Sent an accompanying photo
No response yet
Used before with success
Price and look
Date of experience: October 17, 2021
Hi Donna - we apologize for the harp arriving damaged. We will get a new one sent out to you ASAP. Thank you for the comments.
The lamp came quickly. I have yet to have the electrician examine it.
Prior customer
I ordered this brand from you previously
Date of experience: September 24, 2021
Hi Frances - thank you for being a repeat customer, we value your input and business. Thank you again!
Very good. Love the photos of the table AND the dimensions provided right with the photos.
Good table options
Very attractive design for a metal table that will hold my boxes of research. Exactly what I needed!
Date of experience: September 6, 2021
We appreciate the kind words and the rating, thank you.
Very good. Love the photos of the table AND the dimensions provided right with the photos.
Good table options
Date of experience: August 30, 2021
I received the lamp with a chip on the platform of the lamp
Love the items offered on the website
I have other matching PCs in my home such as lamps, chandelier, sconces in foyer
Date of experience: October 5, 2021
Hi - we apologize if your lamp arrived damage. If you contact our customer service team they can get a replacement sent to you and help you out.
I cancelled the order before it was shipped. It was shipped anyway. I will return the merchandise.
I will contact them again for the return of the cancelled package
Extensive inventory of lamps
It was designed for my "dark sky" town
Date of experience: September 13, 2021
Hi - we apologize for the inconvienience. We try and ship orders as quickly as possible, so it sounds like your order shipped before you cancelled it. Just contact our customer service team and they'll be happy to help you with a return or with any other assistance you may need.
Great! Arrived on my doorstep in 4 days. Arrived in great shape.
Price and quality
I liked the style and price.
Date of experience: October 18, 2021
1 light cover was broken and light was packaged properly!
Date of experience: September 5, 2021
Hi - we apologize for this. We do try and pack our items securely for shipping, but damage does sometimes occur. If you have not already done so, please reach out to our customer service team and they will be able to help you out.
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Glad to hear it. Please let us know if you have any questions about your purchase. Thank you!