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Lamps Plus has a rating of 4.7 stars from 1,008 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
19,334 reviews
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
My lamp was online only.the first lamp came broken.i paid for another for the exchange and return.they sent the wrong one. Then I ordered a new one and the lady forgot to press the buy button so I never received the new one. Finally I got to talk to a manager. I have already put in a complaint and Noone contacted me. Horrible! Customer sevice.
It was stress free, quick and easy to find what I needed.
Date of experience: September 13, 2021
Beautiful product, great price and excellent packaging
Date of experience: September 14, 2021
Always a good experience with LampsPlus. Thank you.
Agent was highly legible. He dealt with my situation without asking me twice about a return. So unusual today. It was like talking to a local business in my small community.
Excellent price on a classy look & product.
Looks, quality, brand name, price. LampsPlus has always been perfect to deal with.
Date of experience: September 14, 2021
Always a good experience with LampsPlus. Thank you.
Excellent price on a classy look & product.
Date of experience: September 7, 2021
Love the many size and color choices to choose from
Was looking for large black shade
Date of experience: September 14, 2021
Hi - glad you found a design you love! Thanks for the rating and the comments.
Was looking for large black shade
Date of experience: September 1, 2021
Products arrived packaged well and in a timely matter.
Needed an extension for our ceiling fan
Date of experience: September 14, 2021
Needed an extension for our ceiling fan
Date of experience: September 14, 2021
My experience was very good and the product is what I expected
Outdoor wet rated ceiling fans.
For our outdoor kitchen
Date of experience: August 30, 2021
Ordering was easy, love the lamp and how well it fits into my home
Date of experience: October 13, 2021
Great to hear that, thank you.
The website, products, prices and shipping were all excellent!
Previous customer-fast, free shipping. Product was exactly as described!
Previous purchase
Date of experience: August 29, 2021
Previous customer-fast, free shipping. Product was exactly as described!
Date of experience: August 22, 2021
Lamps came in two boxes. Did not like them.
No free return.
No $6.95 return mailing bar code/sticker.
Instead, $10.00, per box.
Not an enormous big deal, but attitude of customer service rep. I spoke to was unsympathetic.
So I'm out $20, with no sympathy.
Amazon doesn't issue sympathy w/ their returns either. And I hate Jeff Bezos.
However, they will credit the entire amount.
And the shipping is free.
See avove.
The ad came up when I googled for this particular type of lamp.
No other reason.
Looked like it would be sufficient, attractive, etc.
They were too heavy & to large for the bedroom where they were to be installed.
Date of experience: December 20, 2024
Thank you for your review Dixie. We’re sorry to hear your order didn’t work out for your needs and your recent service experience fell short, and we would like to offer our deepest apologies. Unfortunately, not all products are eligible for free returns however we do offer discounted FedEx return labels, or you also have the option to use a carrier of your choice. If you would like to discuss this further please feel free to contact us or review our return policy on our website: https://www.lampsplus.com/help-and-policies/return-policy/
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Liked products
Date of experience: October 26, 2021
Hi - thanks for the comments. Glad you liked our products. Sounds like you wanted to give us more than one star, but we appreciate the comments.
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
We value your feedback, thank you for leaving comments and a review.