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    Lamps Plus

2024 SITEJABBER AWARD

Lamps Plus

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Overview

Lamps Plus has a rating of 4.7 stars from 1,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.

  • Service
    153
  • Quality
    887

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.7%
Positive
354
Neutral
11
Negative
9
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Instant Feedback

19,342 reviews

28
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How would you rate Lamps Plus?
Top Positive Review

“Bathroom Remodel”

Tony B.
11/18/24

It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.

Date of experience: 12/20/24
See positive reviews
Top Critical Review

“Disappointed in lamp choice”

Caprice D.
11/15/24

I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.

Date of experience: 11/15/24
See critical reviews

Reviews (1,016)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) lamp shades (34) light fixtures (41)
Thumbnail of user dianem3223
Connecticut
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

The first fixture arrived broken. They were quick to respond and send a replacement with no issues. Very happy with their customer service.

Excellent service.

Reason I chose this business:

Have used before. Nice fixtures.

Service
Quality

Date of experience: May 12, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad you enjoyed your shopping experience!

Thumbnail of user susanp3375
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The light fixture arrived very quickly and was well packaged. Looked even better than the website picture! So sparkly and beautiful. Exactly what I wanted.

Reason I chose this business:

Favorable past experiences. Always find what I want here.

Reason I chose this product:

I was looking for a replacement bathroom fixture that was the same size or a little larger to avoid having to patch the wall. I also wanted something elegant with sparkly crystals that wasnt too expensive. This fit the bill on all accounts. I love it!

Quality

Date of experience: April 22, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Happy to hear that, thanks for the feedback!

Thumbnail of user curtisd223
Pennsylvania
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

The product is awesome. My delivery time was changed 2 times before I received my product. So may delivery time put adapter on my experience.

Reason I chose this business:

Loved my product.

Reason I chose this product:

Love at first sight.

Service
Quality

Date of experience: May 20, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hello Curtis, we apologize if you were unhappy with the delivery experience. Unfortunately this happens sometimes due to delays between the manufacturers and vendors.

Thumbnail of user denniss1876
Oklahoma
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Fountain arrived on time and was packed very well. Easy to install and looks great!

Date of experience: June 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, great to see that, we hope to see you visit with us again soon!

Thumbnail of user dib28
Texas
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I wanted a very specific lamp to match my bedroom set. I was having issues locating what I wanted, I found it on Lamps Plus.
It arrived in perfect condition and looks great!

Reason I chose this business:

Variety, ease of shopping. Arrived quickly.

Reason I chose this product:

When you find what you’re looking for, no need to hesitate.

Quality

Date of experience: April 26, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to see that! We hope you shop with us again soon!

Thumbnail of user christyq22
Tennessee
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

The lamps are good quality and they were delivered quickly.

Date of experience: June 4, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thanks for the feedback, we hope you love your purchase.

Thumbnail of user jeanc1209
Ohio
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

I love my lamps! Beautiful and better than expected

Date of experience: June 2, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to see you had a great visit with us, thank you for the comments.

Thumbnail of user josephm4793
North Carolina
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Very good fans. Quick delivery. Price was a little better than other sites

Date of experience: June 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate the feedback and the comments.

Thumbnail of user jeanm1661
Virginia
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

This is my second order with LampsPlus. I've been very happy both times with the service and the product.

Reason I chose this business:

Previous purchase and good customer service

Quality

Date of experience: May 14, 2024

Thumbnail of user victoriac1302
New Jersey
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Quality and service amazing! Sales people went above and beyond to help us with the difficulty of putting chairs together!

People were extremely helpful and caring about my concerns

Reason I chose this business:

Victorian chairs came up that I loved on your website!

Reason I chose this product:

The colors were outstanding!

Service
Quality

Date of experience: May 4, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the great feedback, we hope you enjoy your purchase.

Thumbnail of user piroskaf1
Wisconsin
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Martha O, Sales, had lots of good ideas, very helpful. I keep calling her for any orders. Had some issues with various damage, Service folks pleasant to deal with, replacements received in no time. Refunds were also death with timely.

Reason I chose this business:

Large selection and easy to maneuver website with filters.

Service
Quality

Date of experience: March 22, 2024

Thumbnail of user lindad3582
Missouri
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Received fixture 3 days earlier than expected!
Quality product!

Date of experience: May 31, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear that! We hope you enjoy your new product.

Thumbnail of user lynnb1479
Michigan
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

You have an wasy to use website and I would say that it is next to impossible to damage or break an item purchased from your company

Reason I chose this business:

Unique selection of merchandise.

Reason I chose this product:

I wanted something different and showy for my entryway.

Quality

Date of experience: May 10, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad to hear the site was easy to use! We appreciate the feedback.

Thumbnail of user pamelac2254
Michigan
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

So easy to order, on time delivery and the lamps are exactly how the look in the picture.
They are so beautiful and classic.

Reason I chose this business:

Saw them on FB

Reason I chose this product:

The color and design!

Quality

Date of experience: May 9, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for taking time to provide positive feedback about your experience!

Thumbnail of user sherlockh21
California
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

**************************************************

Quality

Date of experience: November 11, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the 5 star feedback!

Thumbnail of user johnl5936
Minnesota
2 reviews
0 helpful votes
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May 23rd, 2024
Verified purchase

Probably my 7th order from this vendor, never disappointed. Great value, fast shipping, super customer service!

Reason I chose this business:

Repeat customer

Reason I chose this product:

Liked the look

Quality

Date of experience: May 13, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for continuing to be a repeat customer and we hope to see you again soon!

Thumbnail of user designert2
California
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Quick ship and had stock, reasonable pricing with variety of items

Reason I chose this business:

They had stock

Quality

Date of experience: May 26, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad you enjoyed your shopping experience!

Thumbnail of user lh626
Florida
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Item arrived very quickly, well packed, excellent quality product. Exactly as described.

Reason I chose this business:

Only place I could find the item.

Reason I chose this product:

Liked the look.

Quality

Date of experience: May 24, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you so much for the positive feedback!

Thumbnail of user stephaniep1929
Tennessee
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

We purchased 2 lights and a fan. All have been amazing products. The fan is perfect for my small office. Very quiet and gives a nice strong air flow.

Reason I chose this business:

Because of options and pricing

Reason I chose this product:

Because of low profile on all my products, we have a 1960s home with 9 feet ceilings so low profile is important.

Quality

Date of experience: April 28, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate the feedback and the comments.

Thumbnail of user janicec1637
Tennessee
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Easy to place the order and the lamps arrived well packaged.

Reason I chose this business:

I liked that there were sets of buffet lamps to choose from. I like the lamps I chose but I felt the
Shades were too big for the slender stand. I replaced them with a more slender, tubular shade and used the shades that came with the base on other lamps.

Reason I chose this product:

I was looking for tall slender lamps for my entry table.

Quality

Date of experience: May 22, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to see you had a great visit with us, thank you for the comments.

Thumbnail of user karena2447
Iowa
1 review
0 helpful votes
  • Send Message
May 31st, 2024
Verified purchase

Lamps description right on! Priced well! Fast delivery and lamps arrived in perfect condition!

Reason I chose this business:

Previous order was a good experience!

Reason I chose this product:

The product matched a previous product ordered from LampsPlus.

Quality

Date of experience: May 21, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for visiting our store! We appreciate the feedback and hope you are happy with your purchase.

Thumbnail of user susanm4208
California
2 reviews
0 helpful votes
  • Send Message
March 25th, 2024
Verified purchase

I ordered and paid for 2 pendant lights; however, I received only one light. I called Lamps Plus immediately as I wanted two, not one. I don't want to drag out the story, but I made many calls and emails to them as well as FedEx. I finally got the missing pendant 10 days later! The manufacturer had to resend it per their protocol.
I do love the pendant's though.

Reason I chose this business:

I am a repeat customer.

Service
Quality

Date of experience: March 15, 2024

Thumbnail of user jamesl5019
Alabama
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

The fan is wonderful. I am able to enjoy sitting on the deck even when the temperature warms up.

Reason I chose this business:

Very good price!

Reason I chose this product:

Perfect size and color.

Quality

Date of experience: May 19, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad to hear that you enjoy your new fan!

Thumbnail of user bernadettep116
New Jersey
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Easy...nice selection. Many choices...But the in-room picture was not helpful.

Reason I chose this business:

Familiarity

Quality

Date of experience: May 20, 2024

Thumbnail of user billw1086
Washington
2 reviews
2 helpful votes
  • Send Message
May 28th, 2024
Verified purchase

Quick and easy to navigate. Great prices and selection. Quick shipping!

Quality

Date of experience: May 18, 2024

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.

Business History

Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.

Company Representative

Thumbnail of user ratingsa
Ratings A.
Typically responds within 2 days

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