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Lamps Plus has a rating of 4.7 stars from 1,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
19,338 reviews
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.
The bulbs recommended for the lamp I purchased do not fit well. Am using them, but am concerned the fit is too tight. Also disappointed that everything lately seems to be made in China, can't seem to find product origin on website.
Previous purchases
Price and size and in one case, already had the lamps and wanted more for new guest room.
Date of experience: September 27, 2021
Made a lamp purchase from them and found a much better price for the exact same fixture ( about $40). After a couple back and forth E-Mails, they declined to even match the competitive price much less the 120%. I guess there is a loop hole in there price match conditions? I could have tried to returned the fixture, but was just tired of the hassle with them so chalked it up to a learning. Experience. Buyer beware. No longer my vendor.
Date of experience: August 28, 2019
We bought this acrylic lamp because we love the style. However, the base part (with the cord running through) was not attached and there's apparently no way to snap it together. We had ordered this lamp before several months ago and LampsPlus was very generous with their return policy. However, I think the entire shipment must have been this way. So, it's our fault this time for ordering again.
They have a great returns policy.
I love the style. We splashed out for the Italian version. I was getting some of these for my office.
Date of experience: September 2, 2021
Hi Katy - We are sorry to hear your items arrived in less than optimal condition. Your satisfaction is our top priority and we will be more than happy to assist you in resolving this matter. After revewing the orders we found two orders tha lamp you mentioned is on. If you still need assistance on the lamp or wish to send it back please contact us directly and we will be more than happy to assist you. We do apologize for any inconveneince.
I placed an order on line which was very simple to do. Before I even started thinking about the delivery, it was at my door. Very well packaged and in perfect condition. No installation required except to attach the electric cord.
I chose Lamps Plus because they had the table lamp I wanted.
I chose the lamp because that's what I wanted. It matches two previous purchases for floor lamps.
Date of experience: October 2, 2021
My husband and I recently moved to another state. As is the case with so many "moves", we discovered some damage when our belongings were unpacked, among it, the desk lamp for our office desk.
I found the same lamp on LampsPlus (where I found the original lamp) and ordered it just days ago. It's been delivered and is perfect. Of course. I've purchased several items from LampsPlus and they seem to get it right every time!
Reliability, product selection
Wanted something similar to previous product.
Date of experience: September 16, 2021
Hi - thank you for sharing your story. We hope that you enjoy your new (same as your old) desk lamp!
The color and style of the lamps were perfect, thus the reason for my ordering them. The quality was disappointing and the lamp shades are very cheap. One of the lampshades also has black a grease mark on it that I can not get off. The lamps came while I was out of town, my husband destroyed the packaging before I got to see them or I would have returned them. I will replace them with something else in the near future and donate these to a worthy cause.
I’ve bought from here in the past. Very satisfied.
Perfect shape and color
Date of experience: September 16, 2021
Hi - if you are not satisfied with the lamps you ordered just contact our customer service team and they can assist you with a return and help you find a design that more suits your needs.
I’ve bought from here in the past. Very satisfied.
Date of experience: September 8, 2021
I was quite surprised to find chairs, mush less chairs that I love on LampsPlus! These chairs are great for what I need, I looked for hours, read reviews and these seem to be the best for the price. They will go in my dining room so they probably won't get a lot of use, but they are really pretty! They are pretty comfortable too. I'm very happy with them!
I have bought lamps from LampPlus and have been very happy with them. These chairs were exactly what I was looking for!
Because I liked them and the price!
Date of experience: October 10, 2021
So far so good. Have never purchased open box item before. Check back with me to see if I am satisfied. Have loved every item I have gotten from Lamps Plus. Hoping this is the same quality and service.
Loved this lamp and price.
Style & price good.
Date of experience: September 16, 2021
So far so good. Have never purchased open box item before. Check back with me to see if I am satisfied. Have loved every item I have gotten from Lamps Plus. Hoping this is the same quality and service.
Loved this lamp and price.
Date of experience: September 9, 2021
All the features I wanted, on at dusk, off at dawn. LED lighting with motion sensor that brightens with movement. So easy a caveman could install it. My daughter was able to do that with the clear instruction pamphlet.
Found what I wanted
Date of experience: September 27, 2021
Browsing filters are a fantastic help while shopping. Once purchased, my order was immediately expedited and I had my new ceiling fixture within a week. The packing was impeccable so as to insure my fixture arrived in perfect condition.
Date of experience: October 8, 2021
Thank you for saying so, glad they were helpful in finding what you wanted.
I shopped in store and got a great ceiling fan for my craftsman home. I love it so much I decided to go on line and order a second fan that I had seen in the store, or to look at other models since they only carry about 12 in store. The website makes it difficult to sort through the 1000+ fans they carry. Ie; if they sell the same style fan in different sizes, or a comparable style fan, they are listed randomly mixed in with all the other fans. I tried to 'narrow your search' function but found that some fans that fit my criteria were omitted.
I went on line thinking it would be easier than going to the store. I spent over an hour sorting through fans. Now I have to go to the store anyway.
Date of experience: June 11, 2016
Ordering on your website was easy, so many times when I order things on the internet I end up with more in my cart than I wanted and there is no visible way to change it. I was very pleased with the whole experience, thank you.
My son had ordered a lamp from you the week before so I thought I would give it a try and I'm glad I did.
Because I needed a desk lamp and wanted something more dressy, not the ordinary utility lamps that are on the market.
Date of experience: September 8, 2021
Stay clear of this company. Customer service is the worse I have ever experienced. They take your order then 2 weeks later they send you an e-mail telling you the order is being shipped in 3 months. You try to cancel the order and they tell you it is in the shipping dept but they will see what they can do. Then you hear nothing - every e-mail is ignored. They still have my money so I can not go somewhere else and I do not have a gift to give- I value customer service. This company only values their pockets - Definitely on the naughty list this Christmas
Date of experience: November 26, 2013
The site is not easily navigated. Many un-needed items (700+)jumbled within a specified search category. Trying to narrow a search is often pointless.
I had a question. The first product specialist was supposed to call back but didn't. The second prod. Spec. Called back twice but with incorrect info. The third prod. Spec. Knew less than the first two! All were very pleasant but were apparently being given incorrect info. Product range is quite good, thus the four stars.
Date of experience: December 18, 2019
Description referred to lamp as hammered bronzed brass finished. However, after opening box found that it was in fact resign. May have been in the description section and I failed to notice. Not a real problem as the overall look is fantastic and one can not tell that it is not metal unless one touches or taps the lamp base. Overall, very stylish lamps and quality shades for a great price. It fits the bill!
Selection /prices
Date of experience: September 15, 2021
We ordered two lamps and very very happy with the quality and the aesthetics of the lamps. We were also pleased that Lamps Plus offered to send the correct light bulbs without us requesting them. BUT, the packaging was terrible. It was packaged in a weird Styrofoam that literally disintegrated when touched and fell apart as we tried to throw it out leave thousands of tiny bits outside just before a rainfall. Needless to say this is not very environmentally friendly when we have a serious plastic problem in our oceans and our landscapes generally drain to the ocean. Love the products, disappointing packaging.
Trust the quality and integrity of Lamps Plus.
Quality and aesthetics.
Date of experience: October 6, 2021
Hi - we apologize for the issues you had with the packaging. All the packing material can be recycled, so we encourage you to do that. We do use biodegradable packing peanuts for some designs, but others, including those that come from sone of our vendors, may still use other material. That said, we are always looking for ways to improve our packaging and make it better, so we value your input and are listening to your feedback. Thanks again for the comments.
Ordered multiple times and will continue. Speed of delivering customer service are excellent.
Date of experience: April 11, 2024
The lamp is perfect for my desk where I teach on zoom. The light is warm and not glaring. It also. Surprisingly, released me from having to rig up lighting to be seen online. Easy set up, and thanks for including a bulb! Very happy and I highly recommend this lamp.
Date of experience: August 30, 2021
As a designer I appreciate going in the store, giving specs and having reps point exactly at viable options in the showroom. The staff here is great, and dealing with real people always beats dealing with random online suppliers who's customer service is not domestic.
Date of experience: January 5, 2018
High quality products (I purchased 18 products) at extremely low prices. Excellent packaging. Each purchase arrived within the time promised. Customer service excellent. Glad I purchased these items before reading the reviews which would have put me off.
Date of experience: September 13, 2020
This fan was extremely difficult to assemble. Instructions were very poor. Missing steps. It took forever to mount this fan. Beautiful once assembled and good functionality.
Poor information available on which light kits would work for the fan. Customer service was quick to respond and assist.
Great price!
Quick assistance and quick, helpful responses.
Reputation of company
Look and the airflow rating
Date of experience: October 15, 2021
Hi - we apologize if you had an issue installing a fan. Not sure which design it was from your comments, but if you need any assistance just reach out to our customer service team if you haven't already and they can help you out.
Expected delivery today. Going out of town. Needed item TODAY.
Items will probably be damaged or stolen. Don't blame COVID.
I did a lot of business with you in the past, but apparently things have changed.
Sad.
Date of experience: August 12, 2020
The 120% guaranteed lowest price that Lamps Plus offers is a huge lie. I found a wall sconce on their site for $404 each (my client needed two) and she did a search on her own and proceeded to find it elsewhere for $334. I was a bit embarrassed that I hadn't found it first, so proceeded to email customer service. Four days after my original email inquiry, a customer service representative wrote back one short sentence, "I'm sorry as our policy does not permit us to price match with this company." No further explanation. I'm so tired of these big companies offering "guarantees" and then finding every which way possible to wiggle their way out of them. So much for honesty and the written word. I'll NEVER shop at Lamps Plus again nor will I recommend this company to any of my clients.
Date of experience: July 9, 2019
Package received in Good condition. Products packed close/clumped together between two layers of plastic insolation … should have been packaged separately. One globe shattered, other scratched but usable (I hope). The Globes were next to each other and obviously touching. Fairy Light and Water Can appear OK. Service from Sterno Home was horrible... no phone response; had to make multiple e-mail requests before I got any response.
Date of experience: October 6, 2021
Awesome selection, wanted something unique and I found it. These fixtures seemed a little pricy but now I know why they are built unbelievably well, they weigh 15 lbs at least, the glass is super thick, best fixtures I have purchased in 20 + years!
Lynn
Date of experience: September 23, 2021
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Hi - if by not fitting well, do you mean that there is not a lot of room between the bulb and the shade or lamp? If you reach out to our customer service team they will make sure that you are using the correct bulbs and can answer any other questions you may have. Thank you for the comments.