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    Lamps Plus

2024 SITEJABBER AWARD

Lamps Plus

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Overview

Lamps Plus has a rating of 4.7 stars from 1,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.

  • Service
    152
  • Quality
    880

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.6%
Positive
347
Neutral
11
Negative
9
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Instant Feedback

19,337 reviews

28
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How would you rate Lamps Plus?
Top Positive Review

“Bathroom Remodel”

Tony B.
11/18/24

It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.

Date of experience: 12/20/24
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Top Critical Review

“Disappointed in lamp choice”

Caprice D.
11/15/24

I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.

Date of experience: 11/15/24
See critical reviews

Reviews (1,009)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) lamp shades (34) light fixtures (41)
Thumbnail of user nancyb2258
California
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

Wonderful selection and wonderful website. I look forward to seeing these beautiful lamps up-close and personal :). Nancy

Reason I chose this business:

Because of the selection and affordability. Thank you.

Quality

Date of experience: September 23, 2021

Thumbnail of user pamelaf1357
Michigan
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

Selection is great with very accurate descriptions. Shipping is awesome, very fast. And the prices are reasonable.

Reason I chose this business:

Ordered from LampsPlus just by a Google search a couple years ago and I knew from that to continue using the site for all my lighting needs.

Reason I chose this product:

Style and size.

Quality

Date of experience: September 6, 2021

Thumbnail of user marcias395
Texas
1 review
0 helpful votes
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September 15th, 2022

My order arrived soon after it was shipped. It was perfect for my mom's treasured lamp. I am very happy.

Date of experience: September 14, 2022

Thumbnail of user johnb6981
John B. – Lamps Plus Rep

Hi Marcia - appreciate hearing from you, thank you for the comment. And we hope that your mom enjoys her new design!

Thumbnail of user sunnyp40
California
1 review
0 helpful votes
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September 13th, 2021
Verified purchase

Came in timely manner. Items were of good quality. Everything was secure. Only downside was the mess the foam made as you were unpacking the items.

Reason I chose this business:

Big variety

Reason I chose this product:

Good luck at reasonable price

Quality

Date of experience: September 13, 2021

Thumbnail of user susand1875
Vermont
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

The products available at Lamps Plus are made with style and quality and the service is efficient and fast! We love these lamps!

Reason I chose this business:

Lamps Plus has the most interesting and varied selection that I have found on line.

Reason I chose this product:

It’s nautical look fits well in our coastal cottage.

Quality

Date of experience: October 18, 2021

Thumbnail of user cherylm1190
Georgia
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

Site is easy to use! I think I will love the lamps but free returns if I don't! I will shop here again!

Reason I chose this business:

Found Lamps Plus on google!

Quality

Date of experience: October 8, 2021

Thumbnail of user johnb6981
John B. – Lamps Plus Rep

Thanks for finding us on Google! We hope you enjoy your new lamps, and please let us know if you have any questions about your order.

Thumbnail of user rosemaryw123
North Carolina
1 review
0 helpful votes
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October 21st, 2021
Verified purchase

The fixture was very easy to assemble. I love the way the light catches the mirror finish and sparkles.

Quality

Date of experience: October 21, 2021

Thumbnail of user johnb6981
John B. – Lamps Plus Rep

That's wonderful to hear, we hope you enjoy your new lighting!

Thumbnail of user joand326
Colorado
1 review
0 helpful votes
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September 29th, 2021
Verified purchase

The website is easy to use. It gave the dimensions of the lamp and reminded me to buy a bulb for it.

Reason I chose this business:

Online search for lamp.

Quality

Date of experience: September 29, 2021

Thumbnail of user johnb6981
John B. – Lamps Plus Rep

Hi - thank you for sharing your experience. We hope you enjoy your new lamp!

Thumbnail of user lyndas278
Massachusetts
1 review
0 helpful votes
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October 7th, 2021
Verified purchase

The lady that helped me on the phone was extremely helpful. Now just waiting on the back ordered item

Reason I chose this business:

Ease of ordering

Reason I chose this product:

Love the brass and silver together. Will go well with the decor in my kitchen

Service
Quality

Date of experience: October 7, 2021

Thumbnail of user johnb6981
John B. – Lamps Plus Rep

Hi - thank you for the feedback. Please let us know if you have any additional questions about your order.

Thumbnail of user davidg3962
California
1 review
0 helpful votes
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October 2nd, 2021
Verified purchase

Looking through all of the available products is mind boggling but in the end, you end up with the light you are looking for

Reason I chose this business:

Convenient and lots of choices, plus the store is close by

Quality

Date of experience: October 2, 2021

Thumbnail of user ronnies183
Colorado
1 review
0 helpful votes
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August 31st, 2021
Verified purchase

I have always loved this retailer. The shopping was easy the delivery was efficient and the item was installed very well.

Reason I chose this business:

I’ve shopped at lamps plus before. And the reason I bought this lamp was the email which reminded me that I need the lamp.

Reason I chose this product:

I need a special kind of outside light.

Quality

Date of experience: August 31, 2021

Thumbnail of user johnb6981
John B. – Lamps Plus Rep

Thanks so much for the kind words. We appreciate your business and your comments!

Thumbnail of user mjm65
Texas
1 review
0 helpful votes
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October 25th, 2021
Verified purchase

I don't like the harshness of filament bulbs but I like the traditional Edison bulb shape. These milky bulbs are perfect!

Reason I chose this business:

I’ve purchased lamps and now specialty bulbs (not found anywhere else) and Lamps Plus never disappoints. Great selection and pricing is reasonable

Quality

Date of experience: October 25, 2021

Thumbnail of user juliaf221
New York
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

Ordered a vanity light and received the product as promised in just over a week. Product looks the same as advertised.

Reason I chose this business:

Used them before and been satisfied.

Reason I chose this product:

Modern and matched previous orders.

Quality

Date of experience: September 23, 2021

Thumbnail of user gwendolynv6
Minnesota
1 review
0 helpful votes
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September 8th, 2021
Verified purchase
• Updated review

It was easy and check out was fast. My lamp arrived and it was easy to put together and works very well. It also looks nice.

Reason I chose this business:

I found you through Google. I had not been able to find a floor lamp before this. I had a very specific one in mind for tasks.

Reason I chose this product:

A floor lamp

Quality

Date of experience: September 8, 2021

Thumbnail of user johnb6981
John B. – Lamps Plus Rep

Thank you for finding us! We appreciate the comments and hope that you will enjoy your new lamp.

It was easy and check out was fast
August 31st, 2021
Verified site experience
• Previous review
Reason I chose this business:

I found you through Google. I had not been able to find a floor lamp before this. I had a very specific one in mind for tasks.

Date of experience: August 31, 2021

Thumbnail of user jeannep146
Montana
2 reviews
0 helpful votes
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October 19th, 2021
Verified purchase

Fast and easy hopefully they come fast and with no problems also! They absolutely did and are beautiful!

Reason I chose this business:

Variety of choices!

Quality

Date of experience: October 19, 2021

Thumbnail of user charlesr1356
North Carolina
1 review
0 helpful votes
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September 16th, 2021
Verified purchase
• Updated review

The selection was very good and the pricing was competitive. The ordering process was easy and quick.

Reason I chose this business:

Better selection and value.

Quality

Date of experience: September 16, 2021

The selection was very good and the pricing was competitive
September 8th, 2021
Verified site experience
• Previous review

The selection was very good and the pricing was competitive. The ordering process was easy and quick.

Reason I chose this business:

Better selection and value.

Date of experience: September 8, 2021

Thumbnail of user stephenw1271
West Virginia
1 review
0 helpful votes
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August 31st, 2021
Verified purchase

We ordered them. They showed up quickly. We had them installed. We flipped the switch. They lighted up.

Reason I chose this business:

The usual way - my wife picked them out. She found them on-line.

Quality

Date of experience: August 31, 2021

Thumbnail of user johnb6981
John B. – Lamps Plus Rep

Hi - thank you for the comments, and thank you to your wife for choosing the lamps. We hope you enjoy them and thank you for the comments.

Thumbnail of user dianap191
Pennsylvania
1 review
1 helpful vote
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September 27th, 2019
Verified purchase

Large selection of items not available in the big box stores. Good quality. Timely shipment. No issues at all.

Date of experience: September 27, 2019

Thumbnail of user lindah2895
Canada
2 reviews
0 helpful votes
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October 16th, 2021
Verified purchase

Delivery was quick and assembly straight forward. Love the nightlight & USB feature. Makes my life simpler!

Linda

Reason I chose this business:

I have purchased from LampsPlus before and knew I wouldn’t get a cheap inferior product.

Reason I chose this product:

Exactly what I was looking for!

Quality

Date of experience: October 16, 2021

Thumbnail of user dharmat1
Florida
1 review
2 helpful votes
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May 20th, 2019
Verified purchase

I would really need one of the lamps replaced
Can someone contact me?
My cellphone number is *******862

Date of experience: May 20, 2019

Thumbnail of user pamm635
Washington
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

I've bought numerous lights from Lamps Plus for a new house we are building.
Its as always an easy transaction and the quality is good.

Quality

Date of experience: September 23, 2021

Thumbnail of user johnb6981
John B. – Lamps Plus Rep

Thank you for your repeat business, we appreciate it!

Thumbnail of user tammiec66
Oregon
1 review
0 helpful votes
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September 1st, 2021
Verified purchase
• Updated review

Was not aware there would be significant assembly required when I ordered. Other than that it's great!

Reason I chose this business:

Looking for options.

Reason I chose this product:

It was a look I was going for over my island and a big factor was the pole vs cord they were hanging from.

Quality

Date of experience: September 1, 2021

Easy to find what I was looking for and super easy...
August 25th, 2021
Verified site experience
• Previous review

Easy to find what I was looking for and super easy checkout with free shipping as well!

Reason I chose this business:

Looking for options.

Date of experience: August 25, 2021

Thumbnail of user derryleh1
Florida
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

Excellent selection of unusual pieces. Customer service I will give a 10. Problem resolved immediately.

Reason I chose this business:

Your selection of products.

Service
Quality

Date of experience: September 20, 2021

Thumbnail of user juned20
Minnesota
1 review
0 helpful votes
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December 8th, 2017
Verified purchase

Great product, phenomenal customer service, reasonable pricing, plus free shipping... a win/win situation! Oh, and happy clients too!

Date of experience: December 8, 2017

Thumbnail of user rods50
Ohio
1 review
0 helpful votes
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July 3rd, 2018
Verified purchase

My long time assigned rep Michelle has helped me greatly over several years. She often suggests alternatives to expensive or unobtainable fixtures.

Date of experience: July 3, 2018

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.

Business History

Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.

Company Representative

Thumbnail of user ratingsa
Ratings A.
Typically responds within 2 days

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