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    Lamps Plus

2024 SITEJABBER AWARD

Lamps Plus

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Overview

Lamps Plus has a rating of 4.7 stars from 1,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.

  • Service
    153
  • Quality
    887

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.7%
Positive
354
Neutral
11
Negative
9
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Instant Feedback

19,343 reviews

28
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How would you rate Lamps Plus?
Top Positive Review

“Bathroom Remodel”

Tony B.
11/18/24

It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.

Date of experience: 12/20/24
See positive reviews
Top Critical Review

“Disappointed in lamp choice”

Caprice D.
11/15/24

I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.

Date of experience: 11/15/24
See critical reviews

Reviews (1,016)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (100) lamp shades (34) light fixtures (41)
Thumbnail of user janiceh1216
Colorado
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I was very impressed with how quickly I got my item. Faster than Amazon!

Reason I chose this business:

I never would have thought of Lamps Plus when looking for an outdoor gnome statue for my daughter's birthday. An ad happened o come up on my sidebar saying it was on sale.

Reason I chose this product:

I was specifically looking for it. The quality looked as good as the other sites I visited; and it was on sale.

Quality

Date of experience: August 19, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear that, we hope you like your gnome!

Thumbnail of user archg11
Colorado
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Liked product selection and found one that works good with other items in my home

Reason I chose this business:

Past purchases fit my needs

Reason I chose this product:

Stylish options

Quality

Date of experience: August 27, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for being a returning customer! We are glad to see you shopping with us again.

Thumbnail of user micheler740
New Jersey
2 reviews
0 helpful votes
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September 5th, 2024
Verified purchase

I needed new lamp shades because our moving company broke all of them

Reason I chose this business:

They had what i needed

Reason I chose this product:

Good quality

Quality

Date of experience: August 26, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate hearing that, great to hear that our site was easy to use.

Thumbnail of user nileshp47
Florida
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Purchased the fan and delivery was on time and it works...

Reason I chose this business:

Your ad popped up...

Reason I chose this product:

Price was higher but we needed it...

Quality

Date of experience: August 22, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user garys3507
Illinois
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Great selection of lights. Easy check out and great service when a glass arrived broken.

Quality

Date of experience: August 25, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the feedback, we appreciate it.

Thumbnail of user lynnec345
Washington
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Online ordering easy and product arrived promptly. Product matched description. Happy with my option.

Quality

Date of experience: July 17, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad to hear the website was easy to use!

Thumbnail of user normas459
Montana
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I was hoping this lamp would meet my needs but I did not get the illumination needed so I returned it. The lampshade is darker that what is shown on the website so unless I purchased a more translucent shade, this one would not do for my purposes. The return was simple and the refund was quickly made.
The company was very easy to work with and I would recommend Lamps Plus to anyone.

Date of experience: June 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the feedback, Norma! We hope you shop with us again soon.

Thumbnail of user stefaniei6
California
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Purchased four Hinkley Rook 12" outdoor LED wall lights@ $219 each. Arrived in a timely manner and installed immediately. Look absolutely great! Over the Memorial Day weekend, I noticed, they were on sale for $43 less each. I online chatted and received a $175 credit after providing my order number. No question! I love the lights even more.

Date of experience: May 30, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user mildredp103
New Hampshire
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Lamps Plus has been an invaluable resource in choosing important things for our new home. We needed a bedroom sconce, hall ceiling light, kitchen chandelier and pendant -- and more -- and Lamps Plus has been a wonderful online resource to make our new home really feel like home. Everything we ordered more than met our expectations.

Date of experience: June 7, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad you enjoyed your shopping experience!

Thumbnail of user debrab2399
Florida
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

I ordered a lamp for my home office. The first time I ordered the lamp, I inadvertently kept the shipping address as my old address in Wash. State and I now live in Florida. By time I realized this, it was too late (only by about 12 hours) but I called Customer Service and they were unable to stop it BUT I did get a rapid refund. I ordered the lamp again and got it rapidly in Florida. Their customer service and shipping is excellent. The lamp is a little darker than depicted in their photograph but still lovely and I am very happy. I have bought multiple lamps from them in the past and have never been disappointed. At one point I had to return one because once installed, it was too small but again, they were great at refunding me the money. Their customer service is exemplary.

Date of experience: June 4, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We love to hear that you enjoyed your experience, thank you for the feedback!

Thumbnail of user sharim71
District of Columbia
2 reviews
0 helpful votes
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July 27th, 2024
Verified purchase
• Updated review

The store is always well appointed and inspiring. Associates and managers are pleasant and the website is inspiring!

Helpful when answering my design and installation questions.

Reason I chose this business:

The presentation decor and in store shopping experience is ritzy and has interiors forward design.

Reason I chose this product:

Glamorous addition to a newly remodeled entry.

Service
Quality

Date of experience: July 17, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to see you had a great visit with us, thank you for the comments.

Sold out of items
June 24th, 2024
Verified site experience
• Previous review

Date of experience: June 14, 2024

Thumbnail of user thomash2463
Texas
2 reviews
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Order included ten ceiling fixtures, lamps and switches - and not only was everything exactly as described, the order was filled completely and shipped promptly. Thanks, LampsPlus, for another flawless transaction!

Date of experience: June 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for being a returning customer of ours, we appreciate the visit and the feedback!

Thumbnail of user jodyb430
Washington
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

We ordered new outdoor light fixtures. They arrived quickly, packaged carefully. Everything arrived in perfect condition.

Reason I chose this business:

Good choices online and specific ordering information made it easy. We used Lamps Plus years ago too!

Reason I chose this product:

Unique look and good quality.

Quality

Date of experience: July 9, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user barbarad2574
Virginia
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Every part of my experience was great. Fast delivery, nothing damaged.

Had to return parts I ordered that were wrong size and reorder. Representative was very helpful and processes request very quickly.

Reason I chose this business:

Variety and styles available.

Service
Quality

Date of experience: August 13, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to see you had a great visit with us, thank you for the comments.

Thumbnail of user darlenes1150
Mississippi
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Great selection and ease of ordering and product arrived on time.

Reason I chose this business:

Possini Euro pendant

Quality

Date of experience: December 5, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, great to see that, we hope to see you visit with us again soon!

Thumbnail of user rons930
Indiana
2 reviews
0 helpful votes
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September 29th, 2024
Verified purchase

Very easy shopping and great selections of lamp post lights. Quality and style are great

Reason I chose this business:

Found the style light we were looking for!

Quality

Date of experience: September 19, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to see that you found our site easy to use, thank you.

Thumbnail of user charlesm3971
Massachusetts
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Nice stuff great prices.easy to order. Great selection of lamps.

Reason I chose this business:

Easy to order

Quality

Date of experience: August 30, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to see that you found our site easy to use, thank you.

Thumbnail of user williamc5531
District of Columbia
1 review
0 helpful votes
  • Send Message
August 23rd, 2024
Verified purchase

Excellent selection of goods, with excellent online purchasing. Very pleased.

Reason I chose this business:

Your selection.

Quality

Date of experience: August 13, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear from you, thank you for the visit and responses.

Thumbnail of user nancyg4481
New Jersey
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Ordering was easy and delivery was quick. The catalog is easy to review.

Reason I chose this business:

Convenience

Quality

Date of experience: December 5, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad to hear the site was easy to use!

Thumbnail of user conniem1122
Colorado
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Your website is easy to use and your selection is extensive.

Reason I chose this business:

I am a repeat customer, and I need some new lampshades!

Service
Quality

Date of experience: September 1, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the great feedback, we hope you enjoy your purchase.

Thumbnail of user cherylb2532
Iowa
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Enjoyed looking at the options and finding the price point I needed for the light fixtures!

Reason I chose this business:

Their ad popped up on Facebook. I’m glad it did!

Quality

Date of experience: September 24, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear from you, thank you for the visit and responses.

Thumbnail of user jamesm11051
Florida
2 reviews
0 helpful votes
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November 12th, 2024
Verified purchase

Purchased 2 prior. Wanted same for new home. Quick easy find.

Quality

Date of experience: December 14, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to hear that, great to see that our site was easy to use.

Thumbnail of user annh2468
Texas
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Love the transitional lamp! Fits with original decor but a bit larger.

Reason I chose this business:

Held my online order while I shopped around.

Quality

Date of experience: December 18, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We appreciate the feedback, thanks so much!

Thumbnail of user rhondac1098
Tennessee
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

Found exactly what I was looking for to replace old lamps outside the garage.

Reason I chose this business:

Great selection and have purchased from before

Quality

Date of experience: December 12, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to hear that, thank you for being a returning customer!

Thumbnail of user jamesm14303
Pennsylvania
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Had what I wanted with free shipping and convenient online shopping experience.

Reason I chose this business:

You had what I wanted and free shipping too.

Quality

Date of experience: October 23, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the positive feedback!

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.

Business History

Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.

Company Representative

Thumbnail of user ratingsa
Ratings A.
Typically responds within 2 days

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