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    Lamps Plus

2024 SITEJABBER AWARD

Lamps Plus

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Overview

Lamps Plus has a rating of 4.7 stars from 1,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.

  • Service
    153
  • Quality
    887

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.7%
Positive
354
Neutral
11
Negative
9
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Instant Feedback

19,343 reviews

28
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How would you rate Lamps Plus?
Top Positive Review

“Bathroom Remodel”

Tony B.
11/18/24

It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.

Date of experience: 12/20/24
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Top Critical Review

“Disappointed in lamp choice”

Caprice D.
11/15/24

I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.

Date of experience: 11/15/24
See critical reviews

Reviews (1,016)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (100) lamp shades (34) light fixtures (41)
Thumbnail of user deirdrah4
West Virginia
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Great selection, high quality at reasonable prices. Packed expertly, no damage.

Quality

Date of experience: October 18, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the feedback!

Thumbnail of user peggys838
Virginia
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Loved the selection of products, reasonable prices and good quality

Quality

Date of experience: September 11, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user robbiej58
Massachusetts
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Purchased 4 outdoor lights. Price was right. Speedy delivery.

Reason I chose this business:

Been purchasing from Lamps Plus for over 20 years. Always easy to order and great customer service.

Quality

Date of experience: August 20, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to see that you found our site easy to use, thank you.

Thumbnail of user williamh4703
California
2 reviews
0 helpful votes
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August 23rd, 2024
Verified purchase

Really like the under counter lights, but took about 3 weeks to arrive.

Reason I chose this business:

They had what I wanted.

Quality

Date of experience: August 13, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad to hear the website was easy to use!

Thumbnail of user diannem541
Arizona
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

We accidently ordered 2 lamps, and tried to cancel one, but were unable, Very annoying

Quality

Date of experience: October 4, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to hear that, great to see that our site was easy to use.

Thumbnail of user timothyr1083
Arizona
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Easy checkout. Finally found a mirror to go with bathroom fixtures we liked

Reason I chose this business:

Have used before has good products others don’t

Quality

Date of experience: October 22, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for being a returning customer, we appreciate it.

Thumbnail of user jamesw7243
Illinois
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

It was a positive experience and the lamps exceeded my expectations.

Reason I chose this business:

Endless selections.

Quality

Date of experience: October 6, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We are happy that you had an easy time navigating the site, we appreciate your feedback.

Thumbnail of user nicholasc1198
Colorado
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Thank you for making my lamp purchase a quick and agreeable experience. One suggestion: more table lamps in the $50 - 100 range, single lamps (not two-lamp sets).

Reason I chose this business:

I got online and looked under 'lamps'!

Quality

Date of experience: June 11, 2024

Thumbnail of user lauraa1943
Connecticut
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I purchased this Lamp a few weeks ago, and--because of its beauty--I had to order another one!

Quality

Date of experience: September 15, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate the feedback and the comments.

Thumbnail of user yvonnem680
Tennessee
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Great ceiling fans with LED Lights: stylish, quiet,effective. We love the choice of 3 light colors and the multiple fan speeds. They were easy to install; the remote control is simple to operate; and the fan updates the look of our room. And…the price was great for the quality of the fan. We recommend.

Date of experience: June 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user artw95
Florida
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase

Prompt shipping. Excellent packing. Nothing broken. Direct one-for-one replacement. Amazed the electrician that it was the exact same fixture available to replace18 year old units.

Reason I chose this business:

Had the exact item I needed.

Reason I chose this product:

Original failed unit could not be repaired.

Quality

Date of experience: June 15, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the feedback, we appreciate you taking the time to leave us a review.

Thumbnail of user maryannd467
Massachusetts
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Easy ordering and quick delivery
Free shipping
Lovely product

Reason I chose this business:

Word of mouth recommendation

Reason I chose this product:

Lights for kitchen remodel

Quality

Date of experience: August 5, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate hearing that, great to hear that our site was easy to use.

Thumbnail of user darlenem661
Florida
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I purchased two lamp shades for my brass lamps that I have had since the early 80s. I cleaned the brass and put the new lamp shades on and they are perfect. I definitely saved myself a few hundred dollars this way.
Lamps plus packed them perfect so they wouldn't get damaged and shipped fast. Very happy with the service

Service
Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear that, we hope you shop with us again soon.

Thumbnail of user amye1215
Indiana
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Successful shopping experience - Thank you! Easy to order, and arrived in a timely manner.

Reason I chose this business:

I've been happy with previous lighting purchased through Lamps Plus. Quality lighting products!

Quality

Date of experience: August 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We appreciate your business and hope you visit our site again!

Thumbnail of user shamam6
California
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Easy experience! Easy to choose the product and delivery was prompt

Reason I chose this business:

Found what I liked.

Quality

Date of experience: August 2, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear from you, thank you for the visit and responses.

Thumbnail of user kristin94
Illinois
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

My sconses did not arrive together and I had to cancel my electrician as a result. Otherwise, other experiences with lamps plus have been good. The customer service rep I spoke to was excellent. Unfortunately, she couldn't get through to the mfg and I had to order a replacement piece through Amazon who delivered the product on time.

Date of experience: June 3, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for providing feedback about your experience, we hope that you are happy with your purchase and ask that your each out to us if you have any questions or concerns.

Thumbnail of user danitac36
Idaho
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

It was very quick and easy to place this order. I've ordered several items from this online site. It was easy and everything went smooth. I'm very satisfied with the service I received.

Reason I chose this business:

I have purchased from this online site before and was pleased with the item I received.

Quality

Date of experience: June 16, 2024

Thumbnail of user richards6786
Wisconsin
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Quick an easy. Lot's of options. Will be back to purchase additional lighting for our new home.

Quality

Date of experience: July 29, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to see that you found our site easy to use, thank you.

Thumbnail of user margaretm2977
Montana
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

When I had a question about this lamp a couple of weeks ago, someone responded very quickly with an answer. The Associate helped me with trying to find which LED bulb would fit the lamp. She was very helpful and we finally figured it out!

Reason I chose this business:

I've purchased things from lamps plus in the past and have been very happy witht the purchases!

Service
Quality

Date of experience: May 18, 2024

Thumbnail of user maryq859
Texas
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Customer service was fabulous because I had to exchange one of the chandeliers I purchased. Then I had to call to determine the number of bulbs I needed since the shipment was arriving today. Your people were professional, courteous and extremely helpful!

Date of experience: May 28, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the positive feedback! We hope you shop with us again soon.

Thumbnail of user eileenf575
Florida
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

I have been watching this lamp for a while & it has gone from $350 to over $500 & now it is on sale.

Reason I chose this business:

I have been watching this lamp for a while & I see it is on sale

Quality

Date of experience: June 26, 2024

Thumbnail of user davidk5018
California
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Best customer service experience in years. Great job all parties 100% across the board, more companies should follow your model. You turned a concern into a win, thanks again!

Date of experience: June 5, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We appreciate your business and hope you visit our site again!

Thumbnail of user kylem1138
Missouri
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

The metalwork of the drum shade was twisted and not perfectly square. I am a bit disappointed considering the price. If I had bought this at a big box store, I would have returned.

Quality

Date of experience: June 10, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We apologize that you were not completely satisfied with your purchase. Please reach out to us if you need assistance.

Thumbnail of user phyllisn145
Indiana
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

I was looking for this particular, had to find LShade and you didn't have a dusty blue color and I didn't want to go with white so the only choice was the "muted teal" color that turned out to be a little too green for my light blue walls. But they are darkish and don't stand out so I kept them. Plus I put those light bulbs in them that rotate colors. There is a blue setting that goes nice with the shades. If I just want "light" to read, it goes to white as well.

Reason I chose this business:

American Express had a special "buy from LP" deal

Reason I chose this product:

I needed those type of lampshades for years and could not find them. I guess I should have just gotten white. My fault..

Quality

Date of experience: May 22, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the great feedback, we hope you enjoy your purchase.

Thumbnail of user willaa10
California
2 reviews
0 helpful votes
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August 3rd, 2024
Verified purchase

Very pleased the lamp was at my door a few days after I ordered

Reason I chose this business:

Had many choices

Quality

Date of experience: July 24, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate the feedback and the comments.

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.

Business History

Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.

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Ratings A.
Typically responds within 2 days

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