I hate shopping at Land's End. The website is not user-friendly. Their sizing is inconsistent. I had to order two skirts in a size 2 women's and a size 3 junior, because one skirt wasn't offered in juniors. These clothes are not made for tall skinny girls, either. With their size measurements, I am expecting to have to alter the waists in order to get the correct length of skirt, which will cost more money. Their quality isn't that great, it doesn't hold up in the wash.

This is a great site with great customer service! I probably shop here too often; but the clothes last a long time; and for my son who is on the thin side; their slim fit pants are simply the best! The quality is there, on the rare occassion that I have had to return something, they made it very easy. Never, ever had a problem with shipping and they have great promotions - so check back often. They have some of the best swimwear out there too! Used to be able to get Lands End clothing locally, but no longer. The website has been great!

I ordered a Christmas gift on 11/22/23 for my granddaughter which was a weekender bag monogrammed with her initials. On 12/2/23 I received an email stating that the order was delayed due to abundance of orders and I would be notified when it would be shipped. I spoke to customer service today 12/11/23 who stated the company cancelled the order because it could not be fulfilled because of the monogramming. However I was never notified of the cancellation. Deeply disappointed that the company cares so little about their customers. Now I'm scrambling to find something comparable for my granddaughter 2 weeks before Christmas.

Entire family wore lands end clothes. I shopped almost exclusively Lands End for decades. I loved the style, fit, design, and quality of the clothing. The quality gradually decreased over the years, but in the last year plummeted from about 4-5 stars to 0 stars. There isn't much difference between Walmart quality anymore.
I tried to get information about a product and received more or less jibberish emails three times that did not answer my question although I continued to email back repeating the information I sought. The emails appeared to be written by non native English speaers who had no knowledge of Lands End products. The grammar read as though Google translate was used to compose the emails and perhaps to try to find the answer to my question. Very different from the days when one called customer service in WI and always received competent customer service.

Hi guys, i just want to share my experiences with this store. They have very good customer service support. They teach me how to shop with them. Actually im ordering clothes for my boss. Just a birthday gift. I find this store really do what they promised and delivered my things safely.

I've ordered quite a bit in the last year from Lands' End. I especially like their swimwear - many options, high quality, reasonable prices. I just purchased a down coat that is equivalent in quality to what I could get at LL Bean or Eddie Bauer and it was literally half he price. While I don't shop Lands' End clothing for more fashionable items, it's my go-to for classics, basics.

Ordered some socks and a shirt on 09/14. By 10/04, the order still had not been processed. Contacted customer service and was advised that the order should ship in another one or two weeks! When I asked to cancel I was advised that they could "put in a request but cannot guarantee that the order will be cancelled." Really? It takes up to a month or longer to just process and ship the order and they can't assure that my request to cancel will be granted? I used to love this company. I'm done with them.

I've been ordering online from Landsend.com for at least 8-10 years. They're consistent and easy to order from, and their orders arrive when expected. The one or two times I had to return something, I could take it right to a local Sears store, which was nice. What I really like about ordering online at Landsend.com is how easy it is to get assistance from a live chat. They just really go out of their way to help you find something or figure out an answer on sizing--whatever.

Prices at lands end vary on an hourly basis. I find it so frustrating shopping here I actually stopped shopping at lands end and was a return customer. I specifically inquired about their price match policy and they basically lied to me. They said they do a price match but did not tell me that they price match the entire order and shipping and handling etc. etc. I bought a bathing suit and before the order was even processed the price dropped $21.75 I've submitted a price match however they only gave me nine dollars back. This is so bogus. I'm back to boycotting this company for their crazy prices and not honoring their promises. Very disappointed. There are other places to shop. And I do like to shop. So they lost a great customer.

Lands' End makes really cute swimsuits. The best part is, you can mix and match them. They are good quality and durable. They cost a little more but last a long time so, very much worth the price. This swimskirt has a good liner. It's really comfortable and it goes with a lot of different kinds of swim tops. I'll probably buy another one of these when the one I have now is worn out. This is good quality, versatile, and comfortable too.

I reached out to Lands End after receiving my latest order from this company. I have placed 5 or 6 orders over the past two years. After speaking to someone customer service and not getting an answer to my satisfaction, I asked to speak to a supervisor. She put me on hold for a few minutes, then came back and said that no one was available. I left my name and number and requested a callback. One never came.
A satisfied customer is like gold, and not returning calls is a terrible way to handle a customer request. I am taking my business elsewhere.

I place an order on Wednesday at noon west coast time / 3pm easy coast. One would think it would ship the same day. 4 days on and it is still "processing" - what the hell? 4 days to put a couple shirts in a box? In the age of Amazon delivering same day, how do a company like this even stay in business. If I don't see my order shipped Monday morning, I'm canceling.

Landsend falls short in basic things - customer service and shipping.
In a time where online shopping is the most sought out option, they move at a snail pace. Other companies take 5-7 days for regular or basic shipping. They take 5-10 days just to package your item. Another 5-10 days to ship. If you are a regular online shopper like me and are served well by other brands, you wouldn't consider them at all!
Customer service is a joke. The chat person asks you to call a phone line for anything other than simple questions like what is the status and so on. Phone call was transferred twice, the senior agent answers later and says you didn't read the fine print of shipping.

I use to love Starfish pants. The waistbands were made from the same material of the pants but about 3 layers of it. They stayed put, never folded over, twisted or any of the irritating things elastic does. Now they have put elastic in the waist and my new pairs have developed permanent folds, they look ok out of the wash but when I get up from sitting, there's that fold. I don't know why they made the change but they took the most perfect pants and ruined them. Color me sad.

I wear a women's tall. I moved recently up north and purchased pajamas and flannel shirts. I've got one shirt with sleeves that are 3" too short and four pairs of pajamas that I had to take off between 2-1/4" to 4-1/2" in length. I can no longer trust their sizing.