I placed an order and had to return 1 of the 3 items. It went very smooth but they were a bit vague on whether they were going to take a shipping fee out when it got to them, which they didn't. I got a little nervous after reading the review, so after a week in a half I called to see if they had received notice of my return, I was told takes two to three weeks. So I waited another week and called was told four to five to six weeks for returns to be received. Then I became very suspicious. I was told I'd receive an email. The next week I did receive an email with the full amount. The quality of the shoes I received are beautiful, my husband's insulated hoodie is also. The slippers were returned due to width the quality seemed like they were nice also. I would recommend when you get your gift card info emailed, place your order online so you can speak to an associate get the best price and not have to pay shipping charges. I hope this helps anyone ordering. Thank you Tami M

Bought my kid the school uniform, and it took 5 months to get here. And the box was damaged. Horrible quality, and takes too long. My kid had to borrow his classmates pants for the time being until it arrived. Once again, horrible.

Purchased a Medium, in the Red color but it was sized just a bit small so I did have to exchange it for a large. My bust size is 38C and I'm usually a size 12 in a shirt. The size chart is the fabric cut not your measurements and they are not as reliable as they have been in the past. The color was a rich red not cherry pink which was nice. The fabric was slippery and smooth, no texture. The fabric was thicker than the name brand golf shirt at typical sporting goods stores. The collar and neckline were sewed nicely.

I have been a customer for decades and am beyond appreciative for their stellar customer service. I have no issues with their returns and quite the contrary I am very happy with their policies and how hard they work to satisfy customers. Today an online supervisor worked so hard to find a happy resolution to an issue that would have inconvenienced me with a 2 hour commute by public transportation to their store.

I don't know any other company that would find 'out of the box' solutions on behalf of their customers. I can only say a million thanks to them.

Ordered gifts for my son and husband. Paid $20 for expedited shipping and received one of 3 items before Christmas. Wasn't happy with the quality and workmanship of anything I bought, so I had to return it all, losing another $7 for return shipping. So after I returned everything I ordered, I spent nearly $30 just to look at it and send it back. Then I got a preprinted credit card with my actual name on it, unrequested. I won't be using it nor ordering from Land's End again. Ever.

If I could leave a zero I would, also if I could order my son's school uniforms from anywhere else I would. Land's End does this ridiculous thing where they pend your charge on your bank account or credit card account for days sometimes weeks, then it disappears then weeks/months later because they're so unorganized and their shipping takes forever they apply the payment again, it reappears on your account, when it "ships" which still seems to take a week to two weeks. Ordering from Land's End is an absolute miserable experience.

I ordered a raincoat with a lining. When it came, the color was lighter than the pic, and it was really a heavy winter coat - and the zipper did not work. I took it back. Then I ordered a sweater that looked tailored and fitting, but upon arrival was sized way too big, poor weave and hung like a sack, no form fitting at all. I will take it back. The only thing I like is their turtlenecks. Poor fashion design. They used to sell quality wear, no more.

I ordered a wool coat at my regular size using a 50% off birthday offer so the the coat was a great deal. It was too small but I liked the quality, color and weight of the coat so decided to order the larger size. Customer service indicated that I needed to send the too small coat back and order the larger coat. There would be 3 additional transactions on my credit card - new price for the larger coat, refund of the difference between the new cost and original cost and refund of the too small coat. He did indicate that there would be difference in the US/Canadian $ conversion rate so my refund would be slightly less. I received the new coat - love it. I ended up paying $26.28 ($13.96 exchange rate penalty + $12.32 restocking fee) more for this coat which is a 25% increase in the cost. I looked on the website and there was no mention of a restocking fee. So beware Canadian customers when exchanging items of the exchange rate penalty and also the HIDDEN restocking fee.

I recently completed an order on the LandsEnd website and was presented with a pop-up to win a free gift. I assumed it was legitimate because I had ordered from their website before with no complaints. I was asked to provide my card number to pay the $1.95 shipping fee for my for my free gift. I entered my debit card number only to find out my checking account had been drained to one cent the next day. I contacted LandsEnd the same day to let them know that an illegitimate web-site was using their trusted platform to steal from their customers and their response was underwhelming. It was basically, we do partner with other sites and if you got ripped off that's your problem. Please don't trust this web-site because they only have their own interests in mind not their customers! Also you should expect their products to deteriorate especially colors within weeks!

Beware of buying On the Counter items. Bought a sundress it was an On the Counter item. It came in defective. Called to see if they would refund or return. They would not. Final sale is all I was told. I thought they would replaced it at least. So just a warning it the item is defective you are stuck with it. Was also told most of the of buying On the Counter items are returns. Does not list that anywhere on the website.

I bought a bathing suit. It was expensive, ($80 if I remember right) but I needed it for a trip. Then it was back ordered and I didn't get it for about 3 months. During that time there was a promotion that cut the price to $39 and I reached out to get the promo and they told me to contact them after I received it. They didn't tell me to save the actual promo code so I took a screen grab of the reduced price but didn't think to save the promo code. I finally get the suit and they only refunded me $16. This isn't the first time something like this has happened and I'm just annoyed by now and turned off to the brand.

I tried to cancel my order soon after I ordered but i won't be able to make any change and cancel.
The sizing was way too large. I think shipping cost is high and to return they charge 6.95. I felt like Happy Returns and lands end scamming.

All other clothing companies that I have ordered from on line always gives you a full refund. This company will not refund shipping changes. Please never order from this company, there are too many other companies that are happy that you order from them and will give you a full refund.

In the last several catalogs I have seen Lands End advertising "Authentic" Madras shirts. They aren't even close to being authentic. Ads claim "from country of origin," which is correct, but the real Madras cloth plaids were made in the Madras region of India and were dyed with vegetable dyes which when washed faded to the prized soft patterns that were in huge demand in the 1960's. These shirts may be from India and may be plaid, but any resemblance to "Authentic" is verbal only. These ads are deliberate lies.

I ordered a coat on Saturday night. On Sunday morning, I saw the coat was significantly discounted. I called and spoke to someone who said I should have received the discount, since my order fell within the promotion window; she took notes and advised me to call back during the week. When I called back I was put through to Chris in customer service who said there was no record of my call and no notes. I asserted that I had called and tried to quote prices, but she constantly interrupted me. I asked her if she could email me information she had provided; I thought this would be useful as there didn't seem to be any record of my previous call. She told me this wasn't possible. She suggested I email the company. I did and included screen shots I took of the new price on the site as proof of my claim. (I just had a feeling I'd need those pics.) At present I'm awaiting a reply. But based on this experience, I don't have high hopes.