There clothing fits weird and they take FOREVER to process a return. After all that, they won't even put it back on my debit card, but instead send me a gift card for the return balance, which I don't want because they suck.

I ordered a large tank top tee in May. In June when we're we're going to a wedding out of town I packed it in case I needed it. I left it in the clear bag. It was huge. I called and they said it was a tunic I did not order a tunic. I was told I could return it for Like almost $7. I complained and they said they would sent a prepaid postal label. I got it today. It's August 27 th. I got the tape and paper to send it back and at the end of the instructions it said I would pay $9 to return it. Ridiculous. Please pass the word around so customers pay attention to the cost of delivery and return from Lands Ends. I have bought from them for years. I hardly ever returned. My question to Lands End is what happen to this company? I requested not to receive any more catalogs or ads from them. Won't be long for them going down the tubes.

Their return process is ridiculous. They have so many hoops to dive thru you may as well give up and donate the merchandise to a worthy cause. You get emails from one person who is supposed to send you a return from AND yet another person who is supposed to send you the prepaid return label. News flash: The guy fails to attach the return form to his email and you NEVER hear from the guy who is supposed to send the prepaid label. In this computer era this is laughably referred to as "Customer Service". I'm over and done with Landsend.

I got a catalog, again, that clearly (and boastfully) advertises jeans with free custom hemming up to 36" (big & tall up to 38"). I have been through this 'misprint' for the last several years with Landsend. Well they got me again. I call to order and am told they only hem up to 34". Same as last time. Very frustrating. I told the nice lady on the phone to please stop sending me catalogs. We'll see.
Very poorly operated company and a horrible catalog

It has taken over a month to deliver my order. There is no communication from this company via email to updated people on the status of their orders. On top of this lying to people at check out estimating shipping time to be 13days is ridiculous. On top of this last time we ordered, we used PayPal, which is an option on their site. When our order hadn't come we were told that those payment systems don't process and they never get those orders. WHAT? THEN WHY HAVE IT AS AN OPTION?
Communication is key in any business and it seems lands end lacks any skill in that area. I am pretty sure if schools didn't require people to order from them they would go out of business because their product is great but not enough for all the chaos in the business end. We can get the same quality on Amazon.

You are a million dollar business, GET IT TOGETHER.

I would add photos but out of two separate orders, one was returned immediately, the 2nd order never showed up despite their faulty tracking system!
If you want to waste countless hours and dollars then go ahead.

Spoke to two different people about a delayed order. This order was delayed 4 times.
Both customer service reps were rude and unhelpful.
Won't be purchasing from here again.

I purchased a Christmas gift for my wife. After 11 days from shipping it hasn't arrived and from the tracking appears to be lost. Land's End uses "Mail Innovations" (AKA SURE POST) which is a joint venture between UPS and USPS. UPS picks up and then hands off to USPS. This creates opportunities for mistakes. I contacted Land's End and asked how long I would have to wait for a refund. Their answer was "sorry" Sorry is indeed what this once good company has become

I bought several pajama bottoms and later decided to but the matching tops, but they were out of stock. I made the comment on their website that I loved them but wish I had bought them at the same time. Several weeks later I got a call from a lady with Lands End in Wisconsin wanting to know if I still wanted the tops because if I did she would search their stores to see if they had any in stock elsewhere. I told her absolutely, yes, and thanked her. A couple of weeks later one of the matching tops was delivered to me. I have NEVER had that kind of customer service before in my life. I've always knows they were easy to deal with on returns or exchanges, but THIS WAS WAY OVER THE TOP. Thank you Lands End lady wherever you are!

I recently placed an order during one of their 50% off sales. I was charged the discounted amount.

Tell me why I receive ANOTHER charge for the discounted amount. I call in and ask what's going on and they claim that happens all the time and that I'll be charged A THIRD TIME when the items ship.

What in the world? So I'm basically paying 3 times for 1 order and I have to just wait and see if and when it drops off. They claim it should drop off when the order ships, but then they wouldn't even tell me when the order would ship.

Absolutely fraudulent! So I basically have to wait and see and then file a fraud charge with my bank should they not remove the charges. I have NEVER dealt with this and I shop online REGULARLY through many other similar retailers. Complete scam company that I will NEVER use again.

Order 2 sweaters 1 month ago. They still have not shipped and are in stock. The deal was at 40% off...they probably want me to cancel so they can sell at full retail price.

Occasionally I find lunch bags for kids or sale clothing items, but when clothes do not work out I end up giving them away rather than returning them due to the cost of returns.