• Laser Co

Laser Co

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Overview

Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.

  • Service
    46
  • Quality
    14

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 82.1%
Positive
138
Neutral
13
Negative
17

Instant Feedback

557 reviews

5
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How would you rate Laser Co?
Top Positive Review

“Happy Chappie”

Peter F.
9/10/24

Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.

Top Critical Review

“Sloppy freight practices”

Jeriah E.
9/27/24

I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.

Reviews (484)

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customer service (13)
Thumbnail of user jeriahe1
Australia
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for your feedback, Jeriah. We’re sorry to hear about the packaging issue. We’ll definitely look into improving this for the future. If you have any concerns with the product, please let us know—we’re here to help!

Thumbnail of user peterf1542
Australia
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto.
Rear view image is great and working fine. Thank you all.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the glowing review, Peter! We're delighted that you're happy with the service and the products. It’s great to hear the rear view image is working perfectly. Thanks for the heads-up about the number plates; we'll keep that in mind for future improvements. If you need any more tweaks or have any questions, feel free to reach out!

Thumbnail of user jank667
Australia
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

I am pleased with the delivery of my goods which didn't take long. Just sad that ordering had to be done on line which I don't know how to do, as I don't know about Web sites or emails as well, but a staff member at Harvey Norman did that for me & I was so grateful for that. A lot of older people don't know how to order on line, we are used to paying with our cards over the phone. Thankyou for allowing me to state my experience..

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you so much for your kind words, Alice! We're happy to hear that you’re pleased with the delivery, and we're grateful that the staff at Harvey Norman could assist you with the online order. We understand that online shopping can be tricky, especially for those who are more used to phone orders. If you ever need any help in the future, please feel free to reach out—our team is always here to assist!

Thumbnail of user nicholasw721
Australia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Ordered 2x wireless earphones and they arrived to my regional town in 3 days which is very impressive and the quality is good also. I have 2 pairs so I won't need some for a while but I'll shop with you again for sure. Thanks team!

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Nicholas! We're thrilled to hear the wireless earphones arrived so quickly and that you're happy with the quality. Appreciate your support, and we’ll be here whenever you need more in the future!

Thumbnail of user garrys249
Australia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Service was very prompt and the product well packed. I have not installed them yet so i cannot comment on quality. Its a shame they did not have many down lights as i would have licked to have tried them in my new house

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Garry! We're glad to hear the service and packaging met your expectations. Hope the security cameras work great once installed! Sorry we didn’t have more downlights available—hopefully, we can help with that in the future.

Thumbnail of user cathrync48
Australia
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

This has to be one of the very best companies in the world. I ordered my item late on a Sunday evening, everything went smoothly and the delivery came early Tuesday morning. There are not many companies that can match that level of efficiency or promptness. Well done. I hope Laser prospers as it should.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the awesome shoutout, Cathryn! We're thrilled to have impressed you with our service. Early delivery is just one of the ways we like to keep things exciting. Here's to more smooth and speedy experiences with Laser!

Thumbnail of user mattk677
California
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Easy transaction, placed the order and was updated by email about the status of where the package was and when it would be arriving consistently until it arrived.
Speedy delivery, received my package very shortly after I placed the order.
Overall great service, thank you.

Regards Matt…

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Matt! We're glad to hear the transaction was smooth and that you appreciated the updates and speedy delivery. Appreciate your support and kind words!

Thumbnail of user kevind2619
Australia
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Very impressed with the quality and features of this speaker. Enjoying the customizable messaging panel. The power on and Bluetooth connection voice has an Australian accent. How cool is that! Nice work Lazer Corp. Thanks also for the unexpected bonus earbuds and lightning cable.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Kevin! We’re thrilled you’re enjoying the RGB Party Speaker and its features, especially the Aussie accent! Glad you liked the bonus earbuds and cable too. Enjoy the tunes! 🎶

Thumbnail of user johnd9663
Australia
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

It took so long for delivery and wasn't advised that the camera has to be hard wired for use unfortunately it wasn't advertised as such and this is going to cost more money to have this done then the camera is worth.

Reason I chose this business:

Because I have 3 existing cameras from Laser and they are brilliant.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for your ongoing support, John! We're always working on making things clearer and easier, so your feedback is definitely on our radar. Here’s to keeping those cameras working brilliantly!

Thumbnail of user santinom15
Australia
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

I bought the camera as an add on for the screen unit I purchased previously from a retail auto supplier, and it all works well. The price for the two items was quite reasonable. Thanks.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Santino! Great to hear the camera works well with your screen unit and that you're happy with the price. Appreciate your feedback!

Thumbnail of user ashleym2269
Australia
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Ordered two controllers for a device.

Enquiry sent was resolved in a very professional and timely manner.

Product arrived safely and as advertised.

Very happy w/ purchase and service received.

Thanks! :)

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Ashley! We're delighted to hear you had a great experience with our service and that your controllers arrived safely. Enjoy your purchase! 😊

Thumbnail of user suzannet773
Australia
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Information supplied re the optional reverse camera was extremely helpful
I purchased the camera and it was very easy to install
The only problem I had was the delivery guy throwing the package over the fence in with my dog not particularly good form

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the feedback, Suzanne! We're glad you found the information helpful and the camera easy to install. Apologies for the delivery issue – we'll address it with our courier.

Thumbnail of user deanw410
Romania
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Product exceeded my expectation as my previous Tablet didnt even come up to the product suppled. All apps were installed and operatng memory was excellent.

Exccept for one thing, the tablet cover included was for a 7" tablet - not a 10" taclet.
Otherwise all excellent.

Dean Wakely

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thrilled to hear the tablet exceeded your expectations, Dean! Enjoy the top-notch performance of your new device!

Thumbnail of user traceyn140
Australia
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Ordered a reversing camera and a dash cam online. Arrived very quickly and was exactly as described.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Tracey! Great to hear everything arrived quickly and met your expectations. Hope the new gear serves you well!

Thumbnail of user yonip7
Australia
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Cheap price. But sound not too good si will need a speaker. Overall my kids love it can watch movie before sleep.

Fast respond.

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Yoni! We're glad your kids are enjoying watching movies before bed. If you ever need a speaker for better sound, we're happy to help. Appreciate your support and feedback!

Thumbnail of user teresar1138
New Zealand
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

It was so easy and fast, received it in perfect condition, I highly recommend this company to buy what you need, I definitely will be buying again

Reason I chose this business:

Wanted to try another brand and the price was write for me

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your wonderful review, Teresa! We're delighted to hear you had a great experience and that everything arrived in perfect condition. Looking forward to your next purchase!

Thumbnail of user jackiem946
Australia
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

The item I ordered was unfortunately not suitable. Laser understood my problem and organised a refund for me.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Jackie! We're glad we could resolve the issue and assist with your refund. Your satisfaction is important to us.

Thumbnail of user martyd90
Australia
2 reviews
0 helpful votes
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September 26th, 2024
Verified purchase

The correct product arrived perfectly on time. I was pleasantly surprised at how quick it was.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Marty! We're glad to hear the product arrived quickly and on time. Appreciate your support!

Thumbnail of user donnaf1898
Australia
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Very good and fast shipping great price easy to buy online free shipping for my order

Reason I chose this business:

It was much cheaper that buying it in BigW

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Glad to hear everything went smoothly, Donna! It’s always nice to find exactly what you need at the right price. We’ll keep the great deals coming your way!

Thumbnail of user alastairm49
Australia
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Ordered on the weekend, shipped on the Monday with great communication and tracking. Well packed and included a free gift which was a nice surprise.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your kind words, Alastair! We're thrilled to hear you enjoyed our service and the surprise gift. Looking forward to serving you again!

Thumbnail of user brendond39
Australia
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

Easy to search and use plus great value with the special on the website.

Reason I chose this business:

I have existing equipment, it works with my app and I've found the devices good value and work well.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Brendon! We're glad you found the site easy to use and enjoyed the special offer. It's great to hear that our devices have been a good fit for your setup. Appreciate your support!

Thumbnail of user sahunb
Australia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I went to site - found object of my desires - paid - it came to me

Reason I chose this business:

It fit my criteria of cheap and local.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Shaun! We're glad we could fulfill the object of your desires at the right price and location. Appreciate your support and sense of humor!

Thumbnail of user laurens1496
Australia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Really happy with my purchase and the whole process was easy and fast!

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Lauren! We're thrilled to hear you're happy with your purchase and that the process was quick and easy. Appreciate your support!

Thumbnail of user aaronm1409
Australia
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Website is very easy to navigate, and checkout experience was quick and simple.

Reason I chose this business:

Brought the wireless reverse camera for my partners car and loved it so much I bought a second for my car. Affordable price, good product. Does exactly what it's advertised to do. Even though product is wireless there is zero latency between the video feed. Don't know why you'd chose any other product that's double the price when this one is perfect.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Aaron! We're thrilled to hear you had a smooth experience with the website and loved the wireless reverse camera so much you got a second one. Appreciate the support and kind words!

Thumbnail of user rh895
Australia
1 review
0 helpful votes
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November 7th, 2024
Verified purchase
• Updated review

Not too bad.
Shame one of the three fitness trackers I ordered is not supported any longer on the app & I cannot get it to connect to either of our mobile devices.
Otherwise, standard communication regarding order process & prompt delivery.

Reason I chose this business:

It was the brand sold by a discount chain chemist here, however I prefer to buy direct from manufacturer so in hopes that they get more of a cut of the profit margin.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for your feedback, R H! We appreciate your support in buying directly from us. Sorry to hear about the connectivity issue with one of the trackers—please feel free to reach out, and we'll do our best to help resolve it. Thanks again for choosing us!

Good fine normal
October 30th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Cheep price

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From the business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Our values

We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.

We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.

We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.

We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.

We boldly find new ways to succeed.
To us there are no problems. Only solutions.

Business History

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

Company Representative

Thumbnail of user punitk9
Punit K.
Customer Success Specialist
Typically responds within 5 days

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4.5
484 reviews
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