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Laser Co has a rating of 4.4 stars from 524 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 11th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
634 reviews
Your staff were nice and helpful, but it was a disappointment to receive a faulty item, to then find there was no replacements available. A refund was given which is appreciated, but ultimately my daughter was let down to hear there was no way to get her a cute purple CD player.
The staff member took some coaxing when we specifically requested a purple CD player, as our 6 year. old daughter did not want a black one (We already own the black one). Help was given after a few emails and ultimately we are happy with the experience.
As I have other products of theirs that are quality items
Date of experience: August 11, 2024
Products are very good. Sturdy, feel expensive. Easy to set up.
Date of experience: October 8, 2024
Thanks, Donna! We're thrilled to hear you're happy with the quality and ease of setup. Appreciate your support!
Australia post - Delayed - like all recent deliveries. It's a shyte show. I had to open a case to get them to deliver it.
Trial & error.
Hopefully it’s not an error.
Date of experience: September 17, 2024
Thanks for the feedback, Craig! Sorry to hear about the delivery issues, but we're glad you gave us a try. Hope the product meets your expectations—let us know if you need anything!
Thank you for a great experience great service and a great product
Date of experience: September 29, 2024
Thanks, Michael! We're glad you had a great experience with the service and product. Appreciate your support!
Ordered two controllers for a device.
Enquiry sent was resolved in a very professional and timely manner.
Product arrived safely and as advertised.
Very happy w/ purchase and service received.
Thanks! :)
Date of experience: July 20, 2024
Thank you, Ashley! We're delighted to hear you had a great experience with our service and that your controllers arrived safely. Enjoy your purchase! 😊
Good communication, fast delivery, no problems, everything went perfect
Date of experience: September 25, 2024
Thanks, Rebecca! We're glad everything went smoothly with your order. Appreciate your feedback and support!
Ordered a reversing camera and a dash cam online. Arrived very quickly and was exactly as described.
Date of experience: September 4, 2024
Thanks, Tracey! Great to hear everything arrived quickly and met your expectations. Hope the new gear serves you well!
The correct product arrived perfectly on time. I was pleasantly surprised at how quick it was.
Date of experience: September 16, 2024
Thanks, Marty! We're glad to hear the product arrived quickly and on time. Appreciate your support!
Information supplied re the optional reverse camera was extremely helpful
I purchased the camera and it was very easy to install
The only problem I had was the delivery guy throwing the package over the fence in with my dog not particularly good form
Date of experience: July 26, 2024
Thanks for the feedback, Suzanne! We're glad you found the information helpful and the camera easy to install. Apologies for the delivery issue – we'll address it with our courier.
Product exceeded my expectation as my previous Tablet didnt even come up to the product suppled. All apps were installed and operatng memory was excellent.
Exccept for one thing, the tablet cover included was for a 7" tablet - not a 10" taclet.
Otherwise all excellent.
Dean Wakely
Date of experience: August 13, 2024
Thrilled to hear the tablet exceeded your expectations, Dean! Enjoy the top-notch performance of your new device!
Website is very easy to navigate, and checkout experience was quick and simple.
Brought the wireless reverse camera for my partners car and loved it so much I bought a second for my car. Affordable price, good product. Does exactly what it's advertised to do. Even though product is wireless there is zero latency between the video feed. Don't know why you'd chose any other product that's double the price when this one is perfect.
Date of experience: September 16, 2024
Thanks, Aaron! We're thrilled to hear you had a smooth experience with the website and loved the wireless reverse camera so much you got a second one. Appreciate the support and kind words!
I ordered the wrong item, they reimbursed me, unbelievable
Most appreciated
Date of experience: September 16, 2024
Thanks, Mike! We're happy we could help with the reimbursement. Glad it worked out for you—appreciate your feedback!
Lots of fun with friends and drinks on Friday night. 🤩🍺🤣🎤
Date of experience: September 15, 2024
Thanks, Phil! Sounds like a fantastic Friday night! Glad our product added to the fun! 🎤🎉
Easy to order, quick delivery, just what I wanted.
Date of experience: September 14, 2024
Thanks, Andrea! Great to hear everything went smoothly and you got just what you wanted. We appreciate your support!
Good very happy with my purchase would recommend this to friends and family
Date of experience: September 9, 2024
Thanks, Megan! We're so happy to hear you're satisfied with your purchase and would recommend us. We appreciate your support!
The equipment works well out of the box and at very good price.
The response I received to the question 'Do I need to order a power supply and remote separately?' when ordering was unsatisfactory. It simply referred me back to the same web page which had caused the confusion in the first place. Adding a 'what comes in the box' section to the product page would have been immensely helpful and shortened the ordering process from days to minutes.
See previous comments
Product specs, positive third party review, Australian owned and operated business.
Date of experience: March 30, 2024
Thanks for the four-star review, Andrew! We're glad the equipment is performing well and that you found our pricing competitive. We appreciate your feedback on the ordering process—point taken about clarifying what's included with each product. We're on it to make your next experience even smoother. Here's to gearing up for a perfect score next time!
Prompt, excellent quality support from customer service. I experienced a glitch when checking out, but sending a brief note about it resulted in a friendly and helpful response. I'm really quite impressed.
A cart issue prompted a question. Punit from customer support was super quick to answer, extremely polite and most importantly very helpful.
A great feature set and an extremely competitive price point.
Date of experience: April 21, 2023
Thank you for the amazing review, Steve! We're thrilled to hear that our customer service, and especially Punit, were able to provide you with prompt and helpful support. It's great to know that our feature set and competitive pricing caught your attention too.
We appreciate your business and look forward to serving you again in the future!
Great customer service, sent a replacement bulb as one was faulty on arrival. The bulbs are very reliable and reconnect quickly after being switched off and will remember last setting too. But the app could be further developed. When scheduling, the brightness, color temp and timer are in arbitrary or too small a unit.
Great, rectified a problem prompty
Price, ok reviews and Aus based company
Date of experience: September 9, 2023
Thank you for the 5-star review, Tri T. We're pleased to hear that our customer service met your expectations. Your detailed feedback on the app's functionality is valuable to us, and we'll consider it for future updates. We appreciate your choice to support an Aus-based company and look forward to serving you again.
Glitched on credit card payment option so I had to choose afterpay.
Price, ok reviews and Aus based company
Date of experience: August 27, 2023
Courier left outside of locked office (in carpark), despite notifications that a signature was required. Why deliver to a business address outside of working hours?
That being said, someone brought it inside once discovered, and item received.
None received yet (but only responded today).
Date of experience: May 31, 2023
We're sorry to hear about the less than perfect delivery experience. It's never our intention to play hide and seek with your orders, especially not in car parks. We work closely with our delivery partners to ensure that all packages reach our customers safely and on time. It seems, on this occasion, the delivery experience did not live up to our standards.
Thank you for bringing this to our attention. Your feedback is valuable and will assist us in improving our services. As for the delivery hours, we'll make sure to consider your input and work towards better timing, especially for business addresses.
We're glad that the item has been received in the end. We hope to serve you again and make your next experience a five-star one!
Tidy and easy. Thankyou. ( But I do 'hate' having to put my address, when I know Paypal tells you!)
This is my second buy. It is a best, compared to Toyota Player and my KMart Boom Box. I travel the remote areas and enjoy my Country Music most waking hours. Radio often not in a area to work. The cost is 'crazy' low, for something so good. Thankyou Laser.
I have one and need a emergency replacement, if needed. Desert travel, Laser and Slim Dusty. And it has a excellent sound.
Date of experience: April 10, 2023
Thank you for taking the time to leave us a review, Barrie. We understand your concern about having to enter your address during the checkout process, even when using PayPal. We apologize for any inconvenience this may have caused. We'll take your feedback into consideration as we work on improving our customers' experience.
Easy hassle free transaction & quick delivery shopping experience
I've been using Laser for many years & proven to be reliable products
Date of experience: September 3, 2024
Thanks, JM! We're happy to have earned your trust over the years. Appreciate your continued support!
Package arrived faster than expected which was great. It came within the same week that I ordered it
Affordability
Date of experience: June 24, 2024
Thank you for your feedback! We're delighted that your package arrived quickly and that you found our prices affordable.
I have been unable to contact your sales dept for two days (one email and numerous phone calls). I finished up talking to the warehouse to get an answer to my question. I also received good information from the technical support dept.
To purchase a replacement remote for a Laser Blu Ray player
Date of experience: March 6, 2024
Thank you for sharing your experience, Tom. We're truly sorry to hear about the difficulties you faced in reaching our sales department. It's great to know, however, that our warehouse and technical support teams could provide you with the information you needed.
We're taking your feedback seriously and are working on improving our communication channels to ensure more efficient and accessible customer service. Your patience and effort to get in touch with us are greatly appreciated.
If there's anything more we can assist with or any further questions you have, please don't hesitate to reach out directly at support@laserco.com.au. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing us for your replacement remote, and we hope to serve you better in the future.
Everything worked out fine. The courier service you use were very good with notification and asking where to put the goods if nobody available. One minor comment... it would have been nice to get a message from your company about the expected delivery time once the order was placed. The way it happened was that I was notified once the goods were sent, so there were a few days when I did not know when the delivery would happen. It is NOT a major issue.
You had the product I was looking for, or at least close to it. I would have liked a slightly smaller mouse, but your other one was out of stock.
Date of experience: October 18, 2023
We're thrilled to hear your experience was smooth! We appreciate your understanding about the mouse size, and we're working to restock as quickly as possible. Thank you for choosing us for your needs!
Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.
Thanks for sharing your experience, Nick. We're truly sorry for the inconvenience and that we couldn't get your daughter the purple CD player she wanted. It's disappointing when things don't go as planned, and we understand how important it was to find that specific item. We appreciate your patience and understanding, and we're glad our team could assist you, even though the outcome wasn’t what you hoped for. We value your feedback and will use it to improve our service. If there's anything else we can do for you in the future, please don't hesitate to reach out.