• Laser Co

Laser Co

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Overview

Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.

  • Service
    46
  • Quality
    14

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 82.1%
Positive
138
Neutral
13
Negative
17

Instant Feedback

557 reviews

5
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How would you rate Laser Co?
Top Positive Review

“Happy Chappie”

Peter F.
9/10/24

Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.

Top Critical Review

“Sloppy freight practices”

Jeriah E.
9/27/24

I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.

Reviews (484)

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Reviews that mention popular keywords

customer service (13)
Thumbnail of user stewartb107
Australia
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

Very easy. Please enter At least fifty characters. Or maybe 60 characters

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Stewart.

Thumbnail of user zlatkok5
Australia
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Products are simple to use and of great quality, website is straightforward and easy to navigate

Reason I chose this business:

I won a competition

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Hey Zlatko! Thanks for the 5-star review and congratulations on winning the competition! We're thrilled to hear that you found our site easy to navigate and that you love the products. Winning's great, but having a smooth experience makes it even better! If you need anything else, just give us a shout. Enjoy your prize!

Thumbnail of user norelles
Australia
1 review
0 helpful votes
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September 12th, 2023
Verified purchase
Reason I chose this business:

It had what I was after at a good price

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the 5-star review. We're pleased to hear that our mobile platform met your needs and that you found our pricing competitive. Your satisfaction is our priority, and we look forward to serving you again.

Thumbnail of user jeannyp2
Australia
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

It's came on time and in good condition. It is light and easy to store in my carry on bag.

Reason I chose this business:

Suits my needs

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Jeanny!

Thumbnail of user buddyt14
Australia
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

Fairly easy to navigate the site; but would like to see more range of the products.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Buddy. We look forward to serving you again in the future & we will most definitely endeavor to add more products to our range.

Thumbnail of user vickiw420
Australia
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Found what I was looking for at a good price. Delivered in a good time frame

Reason I chose this business:

Came up on google search, company is in Australia

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Vicki.

Thumbnail of user stevem3230
Australia
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Fast service and delivery was affordable and had what I wanted

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your 5-star review, Steve! We strive to stock a wide range of products to meet our customers' needs, and we're glad we had exactly what you wanted. Your positive feedback is appreciated. Looking forward to serving you again in the future.

Thumbnail of user jims2126
Australia
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Easy and very quick
Very good communications.
I'm a happy customer.

Reason I chose this business:

Price and reviews

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Jim.

Thumbnail of user gregm922
Australia
1 review
0 helpful votes
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December 5th, 2021
Verified purchase

Easy to order online, seem like a good product. Good communication

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Greg. We hope you enjoy your product.

Thumbnail of user johng5736
Australia
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Easy to navigate website, extensive product range and easy online shopping

Reason I chose this business:

Product range and knowledge

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, John.

Thumbnail of user edwardk577
Australia
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

Pleasant, good communication and fast delivery, quick and easy online service

Reason I chose this business:

I Purchased a Laser BLU-BD1080 Blue ray player (Second hand) but remote was damaged. The system would only play DVD and would not scroll through menu without remote

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Edward. If you have any issues with the order please reach out to us on support@laserco.com.au and our team would love to assist.

Thumbnail of user megans195
Australia
2 reviews
0 helpful votes
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March 2nd, 2023
Verified purchase

It was a very easy experience for me when I was selecting the screen wipes I needed very happy

Reason I chose this business:

I needed some screen wipes and they were the best I could find

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We are thrilled to hear that you had a positive experience with our service! Thank you for taking the time to share your feedback, and we hope to continue exceeding your expectations in the future.

Thumbnail of user robynb362
Australia
1 review
0 helpful votes
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January 11th, 2023
Verified purchase
• Updated review

Great service as always
Returning customers
Will always shop with them

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Robyn.

Excellent service and very very fast postage Thanks
October 23rd, 2022
Verified site experience
• Previous review

Excellent service and very very fast postage
Thanks

Fabulous fast postage
December 7th, 2021
Verified purchase
• Previous review

Fabulous fast postage
Always has the stock I need and customer service is always very good
I highly recommend and will always use for my fast delivery go to

Thumbnail of user lindak2143
Australia
2 reviews
0 helpful votes
  • Send Message
July 23rd, 2022
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Linda.

Thumbnail of user peterb2874
Australia
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Quick delivery, as described and works well no issues with the product or service from laser

Reason I chose this business:

Already had another speaker for my self and purchased the same for a friend so needed a smaller speaker

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the 3-star review, Peter. We're glad to hear that the delivery was quick and the product met your expectations. However, we aim for a 5-star experience and would like to know how we can improve. Your feedback is valuable to us, and we appreciate the opportunity to serve you again. If there's anything specific you think we could do better, we're all ears.

Thumbnail of user erkanc2
Australia
3 reviews
0 helpful votes
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September 3rd, 2023
Verified purchase

Good so far. Good discount prices happy with product so far thank you

Reason I chose this business:

Website easy to use happy to be shopping here

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the 5 stars, Erkan! We're thrilled you're enjoying the mobile experience and our discount prices. We aim to make our website as easy to use as a light switch—glad you're flipping for it! Can't wait to have you shop with us again.

Thumbnail of user minniea37
Australia
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Very happy as the delivery was very quick and also very good value for money

Reason I chose this business:

It was a gift for my mum who previously had a laser tablet for many years and wanted the same brand

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to hear you had a positive experience, Minnie! We're glad that the delivery was quick and that you found our product to be good value for money. Thank you for choosing our business and we hope your mum enjoys her new Laser tablet.

Thumbnail of user danielh2924
Australia
1 review
0 helpful votes
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September 7th, 2023
Verified purchase
Reason I chose this business:

I already have a couple of lights, looking for some more stuff.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the 5-star review. We're delighted to hear that our search and filtering options made it easy for you to find products. It's great to know you're a returning customer looking to expand your collection of lights. We appreciate your continued business and look forward to serving you again.

Thumbnail of user garyg1677
Australia
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Fast delivery. Happy with my purchase. Would recommend

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the awesome 5-star review! Thrilled to hear you're happy with your purchase and that our fast delivery met your expectations. We appreciate the recommendation! If you have any more needs or questions, we're here for you.

Thumbnail of user bh537
Australia
1 review
0 helpful votes
  • Send Message
September 6th, 2023
Verified purchase
Reason I chose this business:

Had same excellent product before.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the 5-star review. We're pleased to hear that you had a positive experience with our fast delivery, excellent product, and excellent service on mobile. It's rewarding to know that you chose us again based on previous excellent product experience. We look forward to serving you in the future.

Thumbnail of user keyrab
Australia
1 review
0 helpful votes
  • Send Message
November 17th, 2021
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Keyra. We look forward to serving you again!

Thumbnail of user michaels8319
Australia
1 review
0 helpful votes
  • Send Message
March 24th, 2022
Verified purchase
Reason I chose this business:

Have Laser products

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Michael. Look forward to serving you again.

Thumbnail of user peterl1856
Australia
1 review
0 helpful votes
  • Send Message
August 31st, 2023
Verified purchase
Reason I chose this business:

Great product that fulfills my technical needs from a region free Blu Ray player

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the awesome 5-star review! Thrilled to hear that our mobile ordering process was smooth, and delivery was quick. It's great to know our region-free Blu Ray player meets your technical needs. We're here for you if you have any more tech cravings or questions.

Thumbnail of user lukeh314
Australia
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

Quick and easy. Placed order and received within the week

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We're glad to hear that you found our process quick and easy. However, we noticed that you've given us a 1-star rating. We want to make sure we understand your experience fully and address any concerns you may have. If there's anything we could have done differently or any issues you faced, please don't hesitate to let us know. We value your feedback and are always looking to improve our service.

Thumbnail of user belles19
Australia
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Very fast service thank you for the great customer service.

Reason I chose this business:

Because it met my needs

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Belle.

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From the business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Our values

We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.

We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.

We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.

We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.

We boldly find new ways to succeed.
To us there are no problems. Only solutions.

Business History

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

Company Representative

Thumbnail of user punitk9
Punit K.
Customer Success Specialist
Typically responds within 5 days

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