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Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
557 reviews
Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.
I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.
When placing the order the the accessory apparently supported the latest gen iPad. On arrival the box says only 7th gen iPads are supported. Do you contact support? Open the box and try it? Is it old stock?
Fast delivery, and I appreciate you closing the loop to confirm delivery, especially how variable delivered are right now. Also prompt sending of invoice
Product on special - very good value
Thank you for your lovely feedback, Michael. We are glad we were able to meet your expectations. We look forward to serving you again in the future.
Received super quick. Set top box works great. Instructions on setting up favourites could be improved. Remote could be larger as buttons are close, giving some difficulty with fat fingers.
Wrong item sent yesterday, waiting for correct item to be shipped.
Electronics at a better price. Purchasing Laser products for over 10 years. First product was a portable radio with digital, AM, FM. This was the only radio at a good price that had both digital & AM. & FM. Most only sold Digital & FM. Still working today.
Great product - good value for money. You've got a good range of simple products that just do the job I expect with no silly "extra features" that I'll never use.
Great product - good value for money.
Thank you for your feedback, Douglas.
Simple to purchase and delivery was quick. Not sold on the actual product (electronic cleaning wipes). They seem old, they are dry and break very easily.
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Thank you for taking the time to leave a review. We're glad to hear that you found our purchase process simple and that the delivery was quick.
However, we're sorry to hear that you're not satisfied with the product you received. We take product quality very seriously, and we want our customers to have the best experience possible with our products.
Please reach out to our customer service team and we will be happy to assist you with a resolution.
Thank you for choosing Laser, and we look forward to hearing from you soon.
Very pleasant and efficient transaction, with a swift postage giving me my product in my hands by the end of the week. Would do business with Laser co. Again without hesitation.
Good reputation.
Thank you for your feedback, Tim. We look forward to serving you again.
Excellent budget camera, and first-class service from Laser Co. Who needs a global shop with millions of items you don't want, when there's a local company with exactly what you need?
Just bought a smart garage door opener, wanted a camera that would work with the same app.
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you are happy with your budget camera and our first-class service. We take pride in providing excellent customer service and ensuring that our customers get the products they need. We appreciate your support of our local company and are grateful for the opportunity to serve you. If you have any further needs or questions, please don't hesitate to reach out to us. We value your business and hope to continue exceeding your expectations in the future!
Took a couple of attempts to get the order to go through, whatever error was blocking the process wasn't clearly indicated.
Just bought a smart garage door opener, wanted a camera that would work with the same app.
Well my phone had issues initially, but otherwise the website was great. Received the parcel rather quickly considering the $#*! going on with Aus Post.
Only place i could find the product
Thank you for your feedback, Michael.
Easy and quick, but also I found the same product cheaper in the retail. I sent an email about it, and the price was matched, returning me that money back, with any kind of problem.
Mainly about the price...we will se the quality.
Thank you for your feedback, Jose.
Went very well saw what I wanted placed the order and they got delivered. Pretty simple really. The product looks good to boot they should go down well Christmas Day
Great to read your feedback, Rod. Looking forward to serving you again in the future.
The case I received with the tablet does not fit - the holes for charging etc are in the wrong places. However, they offered me a refund very quickly. Thank you.
Thank you for your feedback, John. Great to hear our customer service team was able to help resolve your concerns.
Service was professional!
Since this was a gift, I have yet to talk with recipient.
Auspost took too long to deliver. It sat in Melbourne for several days. Not your fault.
I needed to confirm shipping address.
I already own one.
We're glad to hear that you found our service professional and that you chose our business because you already own one of our products. We're dedicated to providing quality products and services to our customers, and we're happy to see that we met your expectations.
We apologize for any inconvenience caused by the delayed delivery and understand how frustrating it can be when things don't arrive as quickly as expected. We appreciate your understanding that this was beyond our control. If there's anything we can do to earn that 5th star for your next purchase or for future customers, please don't hesitate to let us know.
Thank you again for your review and for choosing our business. We hope to have the opportunity to serve you again in the future and provide an even better experience.
Fast and efficient, delivered before we even realised and kids love the coloured headphones. Will shop with Laser again and recommend to others.
Newrybar Public School.
Previous laser products weve bought (headphones) have been an amazing combination of cost effective and decent quality.
Thank you for your 5-star review, Tom! We're thrilled to hear that you found our service fast and efficient, and that the kids love the colored headphones. Your recommendation means a lot to us. We're looking forward to serving you again and continuing to provide cost-effective and quality products.
I got updates with tracking, was really quick delivery and my product came in great condition and not broken so you know the delivery guys had taken care when in their care.
Because they had the product i was looking for as everywhere else the product had sold out
Thank you for your feedback, Laura. Great to hear you were satisfied.
Fantastic! I googled what I was after and this website came up straight away with exactly what I needed. I found and finalised the order in less than 5 minutes! Thank you
It was the first one that came up when I googled it
Thank you for your great feedback, Megan. We look forward to serving you again.
This is the second bluray player I have purchased because I was so happy with the first one. It was a quick and easy process. Great reliable products.
Thank you for your lovely feedback, Woo. We look forward to serving you in the future.
I like how I kept getting reminders that my shipping was arriving soon, it made me feel like my parcel was being taken care of and I had no worry about it getting lost or forgotten.
I bought their product from big w and really liked it so I had a look on their online website
Thank you for your feedback, Mikayla. Look forward to serving you again.
Great website to easily find products, love the smart home section, looking forward to more new products added to this section. Easy PayPal payment, fast checkout and extremely fast delivery.
Stock available, 10% discount, technical support team gets back to me fast.
Thank you for the comment, Dillon. We look forward to serving you again.
Great service was able to buy your items on your website with no trouble at all and your items are good quality and fast shipping very happy with the service
Good prices on your items and good quality
Thank you for the 5-star review, Joe. We're pleased to hear you had a seamless experience on our mobile website and are satisfied with the quality and speed of our service. Your satisfaction is our top priority, and we look forward to serving you again soon.
We came back to Laser again as the product is so reliable. This is our 3rd purchase and we could highly recommend the Blue-ray Multi region players to anyone wanting to watch international content.
We were highly satisfied with our earlier Laser purchase.
Thank you for your feedback, Carol.
Took a long time to get a response,about 10 or 12 phone calls and only got one reply, and quite a few text before I got a reply. Once I got reply, was great.
Only place I could find to get new remote,
Thanks for taking the time to leave a review, Robert! We apologize for the delay in response and the inconvenience it may have caused. We're glad that once we connected, you had a great experience. We'll definitely work on improving our response time to provide even better service in the future.
Thanks for choosing our business and we hope to serve you again soon.
Great, website needs to be updated it seems a bit old school
BIG W sold out of them
Thank you for the 5-star review, Ben! 🌟 We're glad to hear you had a great experience with us. Your feedback about our website is much appreciated and something we are working on. Keeping things fresh and user-friendly is a priority. Happy we could provide what BIG W couldn’t at the time. Looking forward to serving you again with an even better online experience!
Products were easy to order
Provided competitive prices
Fast delivery
Because it was a laser product that i wanted to purchase. Stock was limited with other retailers so i went straight to the source.
We're delighted to hear about your positive experience, Leanne! Going straight to the source for your Laser product needs and finding what you were looking for is exactly what we aim for. Thanks for choosing us and sharing your feedback. We look forward to serving you again in the future!
Dislike on line shopping. Too much mucking around to get to the point
Lovely! Thankyou Although I didn't think the Ninja Turtle USB cable was top quality. It didn;t fit my items snuggly like other quality usb cables I own.
I bought some products
Thanks for the 'lovely' 5-star review, Paul! We're thrilled you're happy with your purchases. Looking forward to your next visit!
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Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.
Thank you for your feedback and we apologize for any confusion caused. We strive to provide accurate product information and we are sorry that the accessory you received did not meet your expectations.
Please reach out to our customer support team as soon as possible, and we will do our best to address this issue and provide you with a solution. We value your satisfaction and we want to ensure that you receive the correct product for your device.
Thank you for choosing our company and we look forward to resolving this matter for you.