• Laser Co

Laser Co

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Overview

Laser Co has a rating of 4.5 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.

  • Service
    46
  • Quality
    14

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 82.2%
Positive
139
Neutral
13
Negative
17

Instant Feedback

557 reviews

5
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How would you rate Laser Co?
Top Positive Review

“Happy Chappie”

Peter F.
9/10/24

Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.

Top Critical Review

“Sloppy freight practices”

Jeriah E.
9/27/24

I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.

Reviews (485)

Rating

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Reviews that mention popular keywords

customer service (13)
Thumbnail of user coled72
Australia
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Easy to use website, good experience through the buying process, Great Price, Fast Postage! Thank You

Reason I chose this business:

Cheaper prices

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the glowing review, Cole! We're thrilled to hear that you had a smooth buying experience and enjoyed our competitive prices. We aim to keep delivering this level of service for all your future needs. Thanks for choosing us!

Thumbnail of user serenak37
Australia
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

My experience was easy and hassel free I ordered online and it was quick to be dispatched and delivered
Thank you so much

Reason I chose this business:

Chose Laser as it is a pretty good brand.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave a 4-star review. We are thrilled to hear that your experience with us was easy and hassle-free, from placing your order online to receiving it quickly. We appreciate your kind words and are happy to have met your expectations.

We are also pleased to hear that you chose Laser as a brand you trust. We strive to deliver the best possible products and services to our customers, and we are grateful for your support.

If there is anything else we can do for you, please do not hesitate to let us know. Thank you again for your order and for your review.

Thumbnail of user deborahw1830
Australia
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

When I rang to do my order the staff were wonderful I tried ordering on the Web site but couldn't they are very helpful

Reason I chose this business:

I have the in car DVD player

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to hear your feedback, Deborah. We will pass your compliments on and look forward to serving you again in the future!

Thumbnail of user maricac
Australia
1 review
0 helpful votes
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January 22nd, 2024
Verified purchase

Great thanks very much Laser, will use you again! Best wishes, Happy customer!

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the wonderful review, Marica! We're over the moon to hear you're a happy customer and planning to use our services again. Looking forward to your next visit! Best wishes to you too!

Thumbnail of user danielk1732
Australia
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Very easily found the products I wanted. Proces were reasonable and delivery options were good. Fast delivery and easy transaction overall.

Reason I chose this business:

I chose laser because I jabe used their products in the past and know them to get good quality and great value for money.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had an easy and seamless experience on our website, found the products you were looking for quickly and were satisfied with our pricing and delivery options. We always strive to make our processes as user-friendly and efficient as possible, so it's great to see that reflected in your experience. If you have any further needs or questions, please don't hesitate to reach out to us. We value your business and hope to serve you again in the future!

Thumbnail of user tonys1456
Australia
1 review
0 helpful votes
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May 6th, 2022
Verified purchase
• Updated review

So far so good, my soundbar was delivered quickly and in good condition. It has performed perfectly and was well worth the price.

Reason I chose this business:

Product description suits my needs.

Reason I chose this product:

Met my requirements and budget

Quality
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Tony. Look forward to serving you again.

So far so good
April 28th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Product description suits my needs.

Thumbnail of user sallyt193
Australia
1 review
0 helpful votes
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November 21st, 2021
Verified purchase

Was very easy to order and prompt with delivery. Really helpful on the phone too. Would definitely buy again from Laserco.

I ordered the wrong handle but I rang and they were very helpful on the phone and just changed it over for the right handle.

Reason I chose this business:

Bought for my daughter who wants it as a present for Christmas.

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your kind words, Sally. Will make sure to pass on your feedback to our Customer Care team as well. We look forward to serving you again.

Thumbnail of user timv176
Australia
1 review
1 helpful vote
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March 15th, 2022

The bast usb cabic in the world laser Mfi lightning to a cable charge Syrnc and fransfer flies the best

Tip for consumers:
Yes it si hopefully

Products used:
Charge core linghtning to usb a cable

Service
Value
Shipping
Returns
Quality
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Tim. It is much appreciated.

Thumbnail of user peteri544
Australia
1 review
0 helpful votes
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January 14th, 2024
Verified purchase
Reason I chose this business:

Laserco had item i wanted

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Peter, for your positive review. We're delighted to hear that you found our service easy to use and that we had the item you were looking for. Our team is dedicated to providing a seamless experience, and it's great to know we've achieved this with your order. Should you need any assistance or have any questions in the future, please don't hesitate to reach out. Your satisfaction is our priority!

Thumbnail of user anthonyb2736
Australia
1 review
0 helpful votes
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January 13th, 2024
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Anthony, for the five-star review! We're thrilled to hear that your experience with us was smooth from start to finish. Our team works hard to ensure a seamless and enjoyable process for our customers, and it's great to know we've succeeded in providing you with a positive experience. If there's anything else you need or if you have any suggestions for us, please don't hesitate to get in touch. Your satisfaction and feedback are very important to us!

Thumbnail of user camw32
Australia
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Order processed, despatched and delivered in a very timely manner.

Reason I chose this business:

Cheapest prices I could find

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Cam, for your four-star review. We're pleased to hear that you were satisfied with the prompt processing, dispatch, and delivery of your order. It's great to know that our competitive pricing played a role in your decision to choose us. We continually strive to balance affordability with excellent service, and your feedback is an essential part of that effort. If there's anything we can do to make your next experience even better, please let us know. Your satisfaction is our top priority!

Thumbnail of user bretts739
New Zealand
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

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Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the... enthusiastic feedback, Brett! 🎉 It sounds like you’re super excited—maybe even typing in a new language of happiness! 😄 We’ll take that as a win. Let us know if you need anything else!

Thumbnail of user kimk1232
Australia
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Excellent service quick delivery and exactly what I ordered I had no problems dealing with lazer

Reason I chose this business:

Because they are for my small grandson's age 7 and 4 for xmas

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thrilled to hear your experience was top-notch, Kim! Ensuring quick delivery and spot-on orders is our jam. Thanks for choosing us for your grandsons' Christmas gifts!

Thumbnail of user nathand692
Australia
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Extremely fast delivery, easy checkout. Overall problem free experience.

Reason I chose this business:

Part required only available through Laser.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks a lot, Nathan, for your 5-star review! We're thrilled to hear about your problem-free experience with our fast delivery and easy checkout. Delighted we could provide the part you needed. Looking forward to your next visit with us!

Thumbnail of user philipa404
Australia
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

Great service and easy transaction also the extra saving with the coupon and a free HDMI cable thrown in, good value for money.

Reason I chose this business:

I have had Laser bluray play before and I like the quality.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your 5-star review! We're thrilled to hear that you had a great experience with our service and appreciate your loyalty to our Laser Blu-ray player. We're committed to maintaining the quality that you've come to expect. Looking forward to serving you again.

Thumbnail of user deborahp2010
Australia
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

Easy to use fast postage good communication
Easy to use website

Reason I chose this business:

Google search

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Deborah, for your 5-star review! We're glad to hear that our website was easy to use. It's great to know that Google led you to us. We appreciate your feedback and look forward to serving you again!

Thumbnail of user jenc358
Australia
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Easy to order and delivery was very quick. I am very happy with service

Reason I chose this business:

Product I was looking for was available

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Jen, for the 5-star review! We're delighted to have met your expectations with our quick delivery and product availability. Your satisfaction is our top priority, and we look forward to serving you again!

Thumbnail of user robertn2292
Australia
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Website functionality average but everything else went well

Reason I chose this business:

Product that i wanted

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Robert, for your 4-star review and for choosing us for the product you wanted. We're glad that everything else went well for you. We appreciate your feedback on our website functionality and will look into ways to improve it. Your satisfaction is important to us!

Thumbnail of user patriciat1820
Australia
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Easy to purchase online however I can"t rate the experience when the item has not been delivered.

Reason I chose this business:

It advertised the remote that I required after my pup chewed the remote that I had not used as it had only been delivered the previous day along with my new DVD player.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Patricia. Your order should be dispatched tomorrow and a tracking # will be sent to your registered email. You can always reach out to us at support@sales.com.au

Thumbnail of user nathanp598
Australia
1 review
0 helpful votes
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December 20th, 2023
Verified purchase
Reason I chose this business:

Known brand

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Nathan, for the 5-star rating! We're thrilled to have met your expectations. Your satisfaction as a customer is our top priority. Looking forward to serving you again!

Thumbnail of user kerryg245
Australia
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Great transaction
Delivery within 24 hrs of ordering very impressive

Reason I chose this business:

Work promotion

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Kerry, for the 5-star review! We're thrilled to hear about your great transaction and our ability to deliver within 24 hours. It's fantastic to know our service impressed you, especially as part of a work promotion. We appreciate your feedback and look forward to serving you again!

Thumbnail of user kareng1976
Australia
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

Fast response and shipping thx. Bit odd I have to add at least 50 characters here to continue ha

Reason I chose this business:

Just happened to be a set top box available in store that I could afford at the time. So as quality seems only to exist at the top end of products these days I'm not sure if a mid range price one would have seen its remote last longer.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Karen. Look forward to serving you again.

Thumbnail of user markp2425
Australia
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Easy peasy here is a whole lot of other characters to make it up to some stupid arbitrary limit

Reason I chose this business:

Frankly, nothing else was available. I wanted a DVD player with HDMI output. Everyone else has abandoned that market.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Mark.

Thumbnail of user ks1354
Australia
1 review
0 helpful votes
  • Send Message
December 13th, 2023
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, K S., for your 5-star review! We're delighted to hear about the prompt confirmation and quick delivery of your order. Your satisfaction is our top goal. Looking forward to serving you again!

Thumbnail of user annh1405
California
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Quick delivery. Item arrived on time and as described
Will shop with Laser co again

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks a lot, Ann, for the 5-star review! We're thrilled to hear about the quick delivery and that everything was as expected. Looking forward to your next visit with us!

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From the business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Our values

We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.

We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.

We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.

We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.

We boldly find new ways to succeed.
To us there are no problems. Only solutions.

Business History

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

Company Representative

Thumbnail of user punitk9
Punit K.
Customer Success Specialist
Typically responds within 5 days

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