• Laser Co

Laser Co

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Overview

Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.

  • Service
    46
  • Quality
    14

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 82.1%
Positive
138
Neutral
13
Negative
17

Instant Feedback

557 reviews

5
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How would you rate Laser Co?
Top Positive Review

“Happy Chappie”

Peter F.
9/10/24

Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.

Top Critical Review

“Sloppy freight practices”

Jeriah E.
9/27/24

I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.

Reviews (484)

Rating

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Reviews that mention popular keywords

customer service (13)
Thumbnail of user ianb773
Australia
1 review
0 helpful votes
  • Send Message
August 26th, 2022
Verified purchase
Reason I chose this business:

It was best to have the markers brand item.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Ian. We look forward to serving you again in the future.

Thumbnail of user konradv
Australia
1 review
0 helpful votes
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November 27th, 2021
Verified purchase

The experience was as good as a decent experience that could be had.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Konrad. This has been taken on board and we will look to implement changes to make it better.

Thumbnail of user ianm693
Australia
1 review
0 helpful votes
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November 25th, 2021
Verified purchase
Reason I chose this business:

After pay option

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Ian.

Thumbnail of user brookec201
Australia
0 reviews
0 helpful votes
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January 2nd, 2022
Verified purchase

Great product, as described and great value, highly recommend

Reason I chose this business:

Reliable brand, great price, reputable

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We appreciate your lovely feedback, Brooke. We look forward to serving you again.

Thumbnail of user megans1129
Australia
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Very happy with the purchase! And it was sent and delivered very quickly

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Megan.

Thumbnail of user christab95
Australia
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Great thanks! Happy with the item
And the time of shipping. Thanks again.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your great feedback, Christa.

Thumbnail of user jasminem465
Australia
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

Fast and efficient, didn't take too long to arrive in post from when I purchased thank you

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Hey Jasmine! Thanks for the kind words and the 5-star review! We're all about fast and efficient service, and we're glad to hear your order arrived promptly. Your satisfaction is our priority, and we're here for you whenever you need us. Enjoy your purchase, and thanks again for choosing Laser!

Thumbnail of user adamh1046
Australia
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Quick and easy purchase... and it was reasonably priced.

Reason I chose this business:

They were different to JB

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Adam. We look forward to serving you again in the future.

Thumbnail of user fionah149
Australia
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Quick delivery, product exactly as described, thank you.

Reason I chose this business:

I seen it on tv

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We're thrilled to hear that your order arrived quickly and was exactly what you were looking for. Your satisfaction is our mission, and we're here to deliver. Keep an eye on us; we've got more exciting things coming!

Thumbnail of user howardh337
Australia
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Overall satisfied. The delivery is fast, the product's quality is excellent!

Reason I chose this business:

Tried it out in Kmart and feels gud

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Howard.

Thumbnail of user markw3719
Australia
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

The delivery was fast. Remote control works fantastic

Reason I chose this business:

I chose laser because it had the remote control I was looking for

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Fast delivery is part of our commitment to excellent service, and we're pleased to have met your expectations. Thank you for choosing Laser, and we hope to serve you again in the future!

Thumbnail of user lindac3466
Australia
1 review
0 helpful votes
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October 23rd, 2021
Verified purchase

Great! Fast shipping, easy transaction. Very easy process.

Reason I chose this business:

We needed a replacement remote for our Blu-ray player.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Appreciate your feedback, Linda! Look forward to serving you again!

Thumbnail of user billc1170
Australia
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

The product was as described, the price was right and delivery was quick.

Reason I chose this business:

To be honest, there isn't anything else available without spending hundreds of dollars.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your comments, Bill. We look forward to serving you again.

Thumbnail of user toriannj
Australia
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Satisfied and happy with the product received, the product is exactly what is advertised.

Reason I chose this business:

Something different than the usual places I’d order from, I’m satisfied with the received product and quick delivery. I will definitely be ordering again!

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to hear your feedback, Toriann. Looking forward to serving you again.

Thumbnail of user andrewp1669
Australia
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

Happy with service, happy with product will buy from them again

Very happy

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to hear your feedback, Andrew! Look forward to having you again on the website!

Thumbnail of user lawrenceg357
Australia
1 review
0 helpful votes
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December 27th, 2021
Verified purchase
• Updated review

Easy to find required part, easy to order, arrived promptly

Reason I chose this business:

Because that is the brand of DVD player my daughter had purchased, for which she need a spare part

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Appreciate your feedback, Lawrence.

Check out process confusing, name and address in side...
December 19th, 2021
Verified site experience
• Previous review

Check out process confusing, name and address in side bar not obvious and no indication of why it would not proceed given, should be all in a line from top to bottom or screen to screen

Thumbnail of user richardd2072
Australia
2 reviews
0 helpful votes
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January 8th, 2022
Verified purchase

If you want to force me to review something you need to pay me

Thumbnail of user tamram41
Australia
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

Excellent service
Fast delivery!
Follow up and customer care.

Reason I chose this business:

Past great experience

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your 5-star review, Tamra M. We're thrilled to hear about your excellent experience with our service, fast delivery, and customer care. We appreciate your continued trust in our business. Looking forward to serving you again.

Thumbnail of user leahk180
Australia
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase

Ordered it and it came quicker than expected. Appreciate it!

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Appreciate your feedback, Leah. Look forward to serving you again.

Thumbnail of user jamess8241
Australia
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

Easy process from start to finish. Delivery was quick too.

Reason I chose this business:

Existing products in the house

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the fantastic review! We're thrilled to know that you found the process from start to finish easy and that the delivery was quick. Your support and trust in our products mean the world to us. We're committed to ensuring that your experience continues to be as smooth as it has been.

Thumbnail of user rebeccal1613
Australia
1 review
0 helpful votes
  • Send Message
June 28th, 2023
Verified purchase
Reason I chose this business:

My puppy ate my remote to my sound bar and had to get a replacement.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for bestowing upon us a fantastic 5-star review! We're glad we could help you get back in control with a replacement remote for your sound bar.
Wishing you (and your puppy) endless hours of great tunes and sound experiences!
Order No. 11242379 - Saving Sound Bars, One Remote at a Time!

Thumbnail of user roberts8986
Australia
1 review
0 helpful votes
  • Send Message
July 9th, 2023
Verified purchase
• Updated review

Ok except for the pay pal confusion, good service, and dispatch

Reason I chose this business:

Had what i wanted

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your positive review, Robert! We're glad to hear that our service met your expectations and that we had exactly what you wanted. We do apologize for the PayPal confusion - we'll work on making this process smoother. We appreciate your feedback and look forward to assisting you again soon!

Ok except for the pay pal confusion
July 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Had what i wanted

Thumbnail of user sandraf1618
Australia
1 review
0 helpful votes
  • Send Message
May 5th, 2023
Verified purchase

Clear quality easy set up and running smoothly for the price

Reason I chose this business:

No wires to get in the way

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the 5-star review, Sandra! We appreciate your support and hope to serve you again in the future!

Thumbnail of user wess142
Australia
1 review
0 helpful votes
  • Send Message
August 30th, 2022
Verified purchase

Mobile experience (size and layout of components) isn't great

Reason I chose this business:

Only place to purchase replacement components

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you, Wes, for taking the time to leave a 4-star review. We appreciate your feedback regarding the mobile experience, and we apologize for any inconvenience caused. We are continuously working on improving our mobile interface to provide a better experience for our customers.

We are glad that you chose us as the only place to purchase replacement components. We are committed to providing quality products and services to our customers.

If there is anything else we can do to assist you, please do not hesitate to let us know. Thank you again for your review and for your continued support.

Thumbnail of user leannej125
Australia
1 review
0 helpful votes
  • Send Message
December 8th, 2021
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Leanne. Hope you enjoy your product & look forward to serving you again.

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From the business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Our values

We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.

We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.

We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.

We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.

We boldly find new ways to succeed.
To us there are no problems. Only solutions.

Business History

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

Company Representative

Thumbnail of user punitk9
Punit K.
Customer Success Specialist
Typically responds within 5 days

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