• Laser Co

Laser Co

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Overview

Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.

  • Service
    46
  • Quality
    14

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 82.1%
Positive
138
Neutral
13
Negative
17

Instant Feedback

557 reviews

5
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How would you rate Laser Co?
Top Positive Review

“Happy Chappie”

Peter F.
9/10/24

Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.

Top Critical Review

“Sloppy freight practices”

Jeriah E.
9/27/24

I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.

Reviews (484)

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Reviews that mention popular keywords

customer service (13)
Thumbnail of user niloyg
Australia
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

Fast delivery, great sound. Long lasting battery. Good for outdoor parties and get together

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Niloy.

Thumbnail of user ians729
Australia
1 review
0 helpful votes
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May 29th, 2023
Verified purchase
Reason I chose this business:

I chose Laser because Laser had exactly the product I wanted.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We're over the moon to hear that shopping with us made you happy! We like to think of ourselves as a one-stop shop for joy and, apparently, exactly the product you wanted.

Thumbnail of user philipa289
Australia
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Arrived on time easy seat up and operation
So far product does what it is supposed to

Reason I chose this business:

You had exactly what I was after at a reasonable price

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave a 4-star review, Philip. We're glad to hear that your product arrived on time and was easy to set up and operate. We're also happy to hear that it's performing as it's supposed to. We appreciate your feedback and are committed to providing quality products and services to our customers.

We're pleased to hear that you chose our business because we had exactly what you were after at a reasonable price. We're dedicated to providing the best possible value to our customers.

If there's anything we can do to earn that 5th star for your next purchase or for future customers, please don't hesitate to let us know.

Thank you again for your review and for choosing our business. We hope to have the opportunity to serve you again in the future.

Thumbnail of user vivianh178
Australia
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Website not so easy to navigate on mobile phone.
Would have liked a conformation email of order.

Reason I chose this business:

Fair price for region free Blueray Player. Plus free delivery

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave a 4-star review, Vivian. We appreciate your feedback and apologize for any difficulties you experienced navigating our website on your mobile phone. We're committed to providing a user-friendly experience for all of our customers, and we will take steps to improve the mobile experience on our website.

We also apologize for any lack of confirmation email of your order. We understand how important it is to keep our customers informed about their orders and will take steps to improve our communication going forward.

We're pleased to hear that you chose our business because of our fair price for a region-free Blu-ray player and free delivery. We're dedicated to providing the best possible value to our customers.

Thumbnail of user antl9
Australia
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Very good...transactional, but smooth, seamless, fast and efficient.

Reason I chose this business:

Specific product requirement.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the great review, Ant! We're happy to hear that your experience with us was smooth. We appreciate your business and look forward to serving you again in the future.

Thumbnail of user joanc790
Australia
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

The radio was sent very quickly from Laser, and is exactly what I needed

Reason I chose this business:

The radio was a very reasonable price, and available. The local stores did not have any stock of this product

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Joan. We look forward to serving you again.

Thumbnail of user michelled2141
Australia
1 review
0 helpful votes
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October 31st, 2022
Verified purchase

Great, fast turnaround time delivered ahead of expected date

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Michelle. We look forward to serving you again.

Thumbnail of user ruthc915
Australia
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Easy to use website, fast response and shipping Will buy from here again

Reason I chose this business:

Have purchased this brand before and like it

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Ruth.

Thumbnail of user danp1068
Australia
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

Fast delivery, excellent packaging, exactly what I ordered.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your comments, Dan. We look forward to serving you again.

Thumbnail of user jeanettef115
Australia
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Very good customer service, quick delivery and excellent product.

Reason I chose this business:

I bought my product online doing a bit of research and discovered laser products and they sounded good so l bought my product from you.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your lovely feedback, Jeanette. We hope you enjoy your new product & look forward to serving you again.

Thumbnail of user geoffc88
Australia
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Took months to find you, but the order process was simple and delivery earlier than forecast.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Geoff.

Thumbnail of user sikm
Australia
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Good product just worn out over years of use in cars. Windscreen charger mount

Reason I chose this business:

Previous one worked well

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to share your feedback with us. We are pleased to hear that you are satisfied with the quality of our product, but we understand that wear and tear can take its toll over time. We appreciate your continued support and hope to have the opportunity to serve you again in the future.

Thumbnail of user lauriem921
Australia
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Easy to find the model I needed, fast postage.
Thank you

Reason I chose this business:

Google search, You are in Australia!

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Laurie. We are looking in to offering Express Post options currently and hope to introduce it soon in the near future.

Thumbnail of user troys332
Australia
1 review
0 helpful votes
  • Send Message
November 14th, 2021
Verified purchase

Easy navigation of website and ordering, super fast delivery

Reason I chose this business:

Shipping flexibility

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Appreciate your feedback, Troy! Look forward to serving you again.

Thumbnail of user jillg437
Australia
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

No problem. I do not choose to enter anything else.

Reason I chose this business:

I chose that particular player BD-400 but it seems impossible to get it elsewhere.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave a 4-star review, Jill. We're glad to hear that you were able to find the product you were looking for with us. We're always looking for ways to improve our service and provide the best possible experience for our customers, so if there's anything we can do to earn that 5th star for your next purchase or for future customers, please don't hesitate to let us know.

Thank you again for your review and for choosing our business. We hope to have the opportunity to serve you again in the future and provide an even better experience.

Thumbnail of user tomp1203
Australia
1 review
0 helpful votes
  • Send Message
July 9th, 2022
Verified purchase

Quick postage... easy purchase process using PayPal.

Reason I chose this business:

Only low cost multi-region Bluray disk player.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your positive review! We're delighted to hear that you found our postage quick and our purchase process easy, especially with the convenience of PayPal. We always strive to provide a hassle-free experience for our customers, and we're thrilled that we were able to do so for you. We appreciate your business and look forward to serving you again in the future!

Thumbnail of user barryn110
Australia
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase
Reason I chose this business:

Replacement for non working part

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your review and for bringing this to our attention. We're sorry to hear that the item you received had cracks in the case, and we apologize for any inconvenience caused. Please know that this is not indicative of our usual level of service, and we take these matters seriously. We would like to make things right for you, so please reach out to us directly so we can resolve this issue as quickly as possible. Thank you for your business, and we look forward to hearing from you soon.

Thumbnail of user diantis
Australia
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Great communication from the team - Prompt reply and helpful.

Awesome experience. The team was quick to reply my messages. Thank you!!

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Dianti.

Thumbnail of user kevinm3308
Australia
1 review
0 helpful votes
  • Send Message
June 27th, 2022
Verified purchase

Quick and Simple transaction. Hoping the postage is just as good.

Reason I chose this business:

Already have player... lost the remote.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Kevin.

Thumbnail of user anands59
Australia
1 review
0 helpful votes
  • Send Message
November 15th, 2021
Verified purchase

Smooth online shopping experience with easy navigation and checkout process.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to hear of your experience, Anand!

Thumbnail of user karend1712
Australia
1 review
0 helpful votes
  • Send Message
November 15th, 2021
Verified purchase

Very fast and efficient delivery. Would highly recommend.

Reason I chose this business:

A family member had previously ordered the same thing.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Karen!

Thumbnail of user peterb1861
Australia
1 review
0 helpful votes
  • Send Message
November 11th, 2021
Verified purchase

Good. Item in stock and delivered promptly.

*******890

Reason I chose this business:

The previous one was very good but I wore it out. No hesitation in ordering replacement.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to hear your feedback, Peter. Thank you.

Thumbnail of user gregv153
Australia
1 review
0 helpful votes
  • Send Message
July 8th, 2022
Verified purchase
Reason I chose this business:

I just looked on the internet for 10" tablet using a late model Android OS at a good price

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your positive review! We're pleased to hear that you found us easy to deal with, with a good price point, and very prompt delivery. We always strive to provide top-notch service and customer satisfaction, and we're glad that we were able to meet your expectations. We appreciate your business and hope to serve you again in the future!

Thumbnail of user davidp4446
Australia
1 review
0 helpful votes
  • Send Message
July 25th, 2022
Verified purchase

Easy, trouble free ordering and delivered quickly. Thank you

Reason I chose this business:

Good pricing

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, David.

Thumbnail of user krzysztofg9
Australia
1 review
0 helpful votes
  • Send Message
July 19th, 2022
Verified purchase

Fast and easy. Good product. Excellent service. Recommended

Reason I chose this business:

I have some Laser products already

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback.

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From the business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Our values

We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.

We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.

We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.

We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.

We boldly find new ways to succeed.
To us there are no problems. Only solutions.

Business History

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

Company Representative

Thumbnail of user punitk9
Punit K.
Customer Success Specialist
Typically responds within 5 days

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