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Laser Co has a rating of 4.4 stars from 524 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 11th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
634 reviews
It was a quick and easy process to order from Laser Co. Although I paid for express shipping, the item did not arrive in the specified time, just before Christmas. If it had stated it was Australia Post delivering the goods I would not have paid the extra money.
It was what the person I was purchasing it for wanted.
Date of experience: December 27, 2024
The device is a great idea and works well at it's core functions. However there are some glaring issues. Primarily the time setting on the main interface is lost when the unit powers down. Paired phone settings is retained but not the time. 2nd big problem is the autolink function doesn't work so it's not possible to screen cast from android. 3rd, I put in a support ticket and have received no response from Laser about it. Also instructions say to not place it in direct sunlight but includes a suction cup for windscreen placement which means you can't avoid placing it where it will be in direct sunlight. The unit should be able to withstand being in the sun all day, like any other navigator device.
Date of experience: January 1, 2025
Thank you for your feedback. We appreciate your detailed review and understand your concerns. We’re currently reviewing these issues to ensure we can improve the experience for our customers. Please contact us at support@laserco.com.au, and we’ll assist you promptly.
Order and delivery progressed smoothly. Thank you.
As the order was sent forward to another address, I have not been able to check the product as yet, hence I can't yet give a 5 star rating due to this unknown.
Product availability.
Date of experience: December 10, 2024
Thank you, Lyn! We’re pleased to hear the order and delivery went smoothly. We hope the product meets your expectations once it’s checked. Let us know if you need any further assistance!
My initial order was 2 connect smart wifi plugs + 4 security sensors. My order was modified and the cost of 2 connect smart wifi plugs was refunded (with no email or intimation). The 4 sensors were delivered with one of it being a proximity sensor instead of a security sensor (one that I've never ordered). I'm yet to check how the stuff delivered will work. So far, not impressed.
Date of experience: November 24, 2024
Thank you for your feedback, Murali. We understand your concerns and are reviewing what happened with your order. We’re committed to resolving this for you and ensuring everything is as expected. Please reach out to us at support@laserco.com.au so we can assist you further.
Disappointed to have an account automatically tested for me. It is a sure way for hackers to obtain my data if your database is hacked. This practice should be illegal
Date of experience: November 26, 2024
The site was eay to search on and use, and the customer service over the phone - a pdf of an instruction manual for a car dvd player was sent as requested by email. Very satisfied with Laser!
I needed a spare part for a dvd product.
Date of experience: December 29, 2024
Thank you for your feedback! We're glad you found the site easy to use and had a positive experience with our customer service. It’s great to hear we could assist you with the instruction manual. Your satisfaction means a lot to us!
Clock radio arrived in a timely manner. Easy to operate. It would be preferable to be able to delete radio stations that are not required.
Early days but this is the best clock radio I have bought. Time will tell.
Date of experience: November 17, 2024
Thank you, Michael! We're glad to hear you're enjoying the clock radio so far and appreciate your thoughtful feedback on station management. Wishing you many great experiences with it!
Great product, works really well. Very pleased!
Excellent communication from placement of order through to shipping.
Date of experience: January 2, 2025
Thank you, Cameron! We’re thrilled to hear you’re pleased with the projector and that the communication met your expectations. Enjoy your new product!
It works well with the basic functions but there are several buttons where it is not clear what their function is. A user guide would be helpful.
Date of experience: December 2, 2024
Delivery was timely but making the unit operational is still a bit of a challenge for me. I have three units installed and working already but the printing of the instructions pamphlet is a bit small and made the installation/ operation unnecessarily tiresome.
Date of experience: November 17, 2024
Thank you, Jim! It’s great to hear you’ve got three units up and running. We’ll take your feedback on the instruction pamphlet into consideration to improve future user experiences. If you need further assistance, don’t hesitate to reach out!
Good camera floodlights. Not as bright as eufy but still bright. Motion sensor very sensitive so lights turn on very frequently, trying to understand how to make it less sensitive. Error when trying to upgrade firmware, trying to fix
Wanted app controlled floodlights at good price
Date of experience: November 16, 2024
Thank you, Chris! It’s great to hear you’re finding value in the camera floodlights. We appreciate your feedback on brightness and sensitivity, and if you need help troubleshooting the firmware update, feel free to reach out—we’re here to assist!
It was fun and it was very, very easy and I'll probably buy from them again later than the one if I need to
I needed a new remote for my blu-ray player
Date of experience: December 9, 2024
Thank you, Owen! We're thrilled you had a fun and easy experience. Looking forward to serving you again in the future!
I am pleased with the delivery of my goods which didn't take long. Just sad that ordering had to be done on line which I don't know how to do, as I don't know about Web sites or emails as well, but a staff member at Harvey Norman did that for me & I was so grateful for that. A lot of older people don't know how to order on line, we are used to paying with our cards over the phone. Thankyou for allowing me to state my experience..
Date of experience: October 19, 2024
Thank you so much for your kind words, Alice! We're happy to hear that you’re pleased with the delivery, and we're grateful that the staff at Harvey Norman could assist you with the online order. We understand that online shopping can be tricky, especially for those who are more used to phone orders. If you ever need any help in the future, please feel free to reach out—our team is always here to assist!
After finding it online, I ordered and paid. It came within days
Googled Watch charge battery
Date of experience: December 11, 2024
Thank you, Lyn! We're glad to hear the process was quick and efficient for you. Appreciate you choosing us!
Easy to use happy with purchase would recommend to friends and family
Because we own already & think they are great.
Date of experience: December 7, 2024
Great product. Reasonable price. Delivered promptly. Thank you.
Good previous dealings.
Date of experience: December 5, 2024
Thank you, Ross! We're thrilled you had another great experience with us. Appreciate your continued trust and support!
Friendly assistance and after sales service
Great service
Support for a lost replacement remote
Date of experience: December 2, 2024
Thank you, Tracey! We're glad our team could assist you with your replacement remote and provide great after-sales service. Always here to help!
Bought and delivered promptly. Bonus at checkout when I received 50% off for a bulk order
Date of experience: December 2, 2024
Thanks easy to shopp and was great on the price
And its what I ordered too
Date of experience: November 27, 2024
Thank you, Brett! We're glad you had an easy shopping experience. Appreciate your support!
So happy with the guys at laser co, my new blue ray player came so quick easy to install very happy!
Date of experience: November 23, 2024
Thanks! We’re glad you’re happy with your new Blu-ray player and had a smooth experience. Appreciate your support!
Ordered 2x wireless earphones and they arrived to my regional town in 3 days which is very impressive and the quality is good also. I have 2 pairs so I won't need some for a while but I'll shop with you again for sure. Thanks team!
Date of experience: October 9, 2024
Thanks, Nicholas! We're thrilled to hear the wireless earphones arrived so quickly and that you're happy with the quality. Appreciate your support, and we’ll be here whenever you need more in the future!
Item was great, came as described, was looking for a budget fast charger to replace my bulky laptop charger and this was exactly what I needed
Cheapest 100w charger at the time from ozbargain
Date of experience: November 22, 2024
Thanks, James! We're glad the charger met your needs and that you found great value with us. Appreciate your support!
Service was very prompt and the product well packed. I have not installed them yet so i cannot comment on quality. Its a shame they did not have many down lights as i would have licked to have tried them in my new house
Date of experience: October 8, 2024
Thanks, Garry! We're glad to hear the service and packaging met your expectations. Hope the security cameras work great once installed! Sorry we didn’t have more downlights available—hopefully, we can help with that in the future.
The item was easy to purchase and was received in a timely fashion. However, the item itself is sub-standard. The app keeps coming up with a request to update the firmware but when you try, it consistently fails. I have contacted support twice but have received not response. In addition, the floodlights don't seem to come on at all, let alone if/when it detects motion.
This device does not work as advertised and is rubbish!
Have sent messages to support twice and received no response.
Date of experience: December 3, 2024
Not sure if it's because of the power the wireless receiver needs - but my stereo can't seem to power it up (but works with a lead to my phone). The wireless receiver powers on when just plugged into the 12v - so must be a compatibility issue with the power needed to power it up?
Date of experience: December 2, 2024
Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.
Thank you, Tracey! We're glad the ordering process was straightforward. We understand your frustration with the shipping experience and will review this to provide clearer expectations in the future. Your feedback is valuable to us!