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Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
557 reviews
Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.
I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.
Ordered a kids pebble gear tablet, price as great, tablet arrived quick and in great quality
Like the new website - art dod not work on m,y phone but had to go to my laptop
Awesome product range
Thanks for the positive review, Craig! We're glad you like the new website and appreciate your feedback. We'll look into the mobile issue. Enjoy the products!
Easy shopping experience. Like the new look and feel.
Products are great. Charges my laptop!
Thanks for your feedback, Prashant! We're thrilled you enjoyed the new look and found the shopping experience easy. Glad to hear the product is working well for you!
Great prices. Awesome product.
Had the exact item I needed and it was delivered within 3 days which was great.
It had a great range of products.
Thanks, Steve! We're thrilled to hear you found exactly what you needed and received it quickly. We appreciate your kind words and support!
Very easy to navigate Laser site, good prices, delivery is fast
Thank you, Liu H.! We're glad to hear you're happy with our service and found our site easy to navigate. We appreciate your positive feedback on our prices and delivery speed.
Came fast, as described thanks a lot ………………………….,,,,,,,,,,
The price was cheaper than anywhere else
Thanks, Taryn N.! We're thrilled to hear everything arrived quickly and as described. We appreciate your support and are glad you found our prices unbeatable!
Thank you for the delivery, it was timely. Loved it and looking forward for future orders.
Thank you, Evance N.! We're glad to hear the delivery was timely and that you loved it. Looking forward to serving you again in the future!
Very happy with the purchase and the delivery. Easy online purchase.
We like Laser products, purchased a few items before and it's been a good choice so far.
Thank you, Ilona! We're delighted to hear you're happy with your purchase and the delivery. We appreciate your continued trust in Laser products!
So far, my shopping experience has been very good, and the sound bar remote control arrived in the post within several days of placing the order.
I am happy with my purchase.
To purchase a replacement Laser Sound Bar Remote Control.
Thanks, Mike! Great to hear your shopping experience has been good and that you received your remote quickly. If you need anything else, we're here to help!
Easy shopping experience got remote i needed as other remote broke
Because they had the remote that we needed
Thanks, Emck! We're glad you had an easy shopping experience and found the remote you needed. Happy to help when you needed it most!
The equipment works well out of the box and at very good price.
The response I received to the question 'Do I need to order a power supply and remote separately?' when ordering was unsatisfactory. It simply referred me back to the same web page which had caused the confusion in the first place. Adding a 'what comes in the box' section to the product page would have been immensely helpful and shortened the ordering process from days to minutes.
See previous comments
Product specs, positive third party review, Australian owned and operated business.
Thanks for the four-star review, Andrew! We're glad the equipment is performing well and that you found our pricing competitive. We appreciate your feedback on the ordering process—point taken about clarifying what's included with each product. We're on it to make your next experience even smoother. Here's to gearing up for a perfect score next time!
Great service and delivery plus follow up on customers. Great product
We have purchased item before.
Thanks, Tulia! We're thrilled you enjoyed our service and follow-up. Glad you love the product too!
I had issues trying to complete the order, but eventually I managed to finish the order.
Waiting on Customer support to get back to me after the inital correspondence
I have brought from Laser before and wanted a similar product from them again.
Thanks, Robert! We appreciate your patience and are glad you managed to complete the order. We're on it and will follow up with customer support soon. Thanks for choosing Laser again!
Easy order placement.Great communications. Quick delivery. Excellent product.
Locally based, player had all desired features.
Thank you for your feedback! We're pleased to hear that you had an easy ordering experience, great communication, and quick delivery. Enjoy your new product!
All went well. I have bought from Laser before and been happy with the products.
I have bought from Laser before and been happy with the products.
Very good. Very easy to order.
Love their products.
Excellent website. Very easy to use.
Love their products, have several of them.
All good. Very happy. Items were smart home producta. They were able to be set up very quickly and work very well.
I want their products.
Helpful assistance and speedy delivery. However, the extent of the detail of a survey required for a $20.00 part is absurd.I,m happy and a star rating should suffice!
I own a sound bar that accoompanies the remote
Thanks for the five-star review, Chris! We’re thrilled to know our assistance and delivery hit the mark for you. We hear you on the survey detail—sometimes less is more! We’re just happy to see you satisfied. Here’s to great sound and simple solutions!
The website was easy to navigate and product descriptions were good.
It was one of the companies that supplied my chosen product and is Australian.
Thank you for your feedback! We're glad you found our website easy to navigate and the product descriptions helpful. We appreciate your support of an Australian company!
I have been unable to contact your sales dept for two days (one email and numerous phone calls). I finished up talking to the warehouse to get an answer to my question. I also received good information from the technical support dept.
To purchase a replacement remote for a Laser Blu Ray player
Thank you for sharing your experience, Tom. We're truly sorry to hear about the difficulties you faced in reaching our sales department. It's great to know, however, that our warehouse and technical support teams could provide you with the information you needed.
We're taking your feedback seriously and are working on improving our communication channels to ensure more efficient and accessible customer service. Your patience and effort to get in touch with us are greatly appreciated.
If there's anything more we can assist with or any further questions you have, please don't hesitate to reach out directly at support@laserco.com.au. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing us for your replacement remote, and we hope to serve you better in the future.
Great product and services
Thanks, Taif! We're glad to hear Ron was helpful and that you're satisfied with our product and services. We appreciate your support!
Found what iwas looking very quick and easy. My order was dispatched very quickly. I think it was about 5 days from putting in my order and receiving the order.
Thanks for the four-star review, Ron! We’re glad to hear everything from search to delivery was quick and easy. We're always striving for that perfect score, so your feedback is invaluable as we aim to make every experience a five-star one. Here’s to even faster and smoother next time!
Excellent and quick service. Answered questions a
With genuine information. Eager for me to understand
Quick delivery
The brand on our remote. Tried generic without success. Happpy to try and ended with satisfaction
Stars aligned and it's a perfect score from us too! Thank you for the high praise on our quick and informative service—nothing beats a speedy delivery with a side of genuine help. We're thrilled that our brand made the cut for you, turning your quest for quality into a tale of satisfaction. Your feedback is the cherry on top of our day. Cheers to more flawless experiences and fast deliveries!
Tried to buy a spare part. Laser said my order was on the way. Paypal for some reason refunded. Tried to contact L. No one home. No idea what happened.
No one home to take the call. Tried 2 phone numbers.
Need a spare part
Thanks for your review, Vic. We’re sorry to hear about the confusion and the lack of communication you experienced. It seems we missed the mark this time. We're looking into the issues with PayPal and our customer service availability to ensure this doesn’t happen again. Your feedback is crucial in helping us improve. We hope to get another chance to make things right!
Need a spare part
Cheaper compared elsewhere
Thanks for your feedback, Jem! Glad to hear you got your things quickly, but sorry about the high delivery fee. We aim to offer the best prices overall and will take your comment into consideration. If you need anything else, just let us know!
Online have never received my order,what has happened to it I got notification it had been shipped but it has not arrived
Item ordered arrived quickly. I was kept up to date.
Internet search
Thanks, Linda! Happy to hear your item arrived quickly and you stayed updated. Internet searches can lead to great finds! If you need anything else, we’re here to help.
Gain trust and grow your business with customer reviews.
Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.
Thank you for your feedback, Sarah. We're glad to hear you were happy with the price, quality, and quick delivery of the tablet. If there's anything specific that led to the 2-star rating, please let us know so we can improve our service.