- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
557 reviews
Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.
I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.
Laser Co are a joke!
Ordered 3 tablets, a 3 pack of cases and a 3 pack of screen protectors and only received 1 tablet, the cases and the screen protectors.
Rang up on Monday and they sent me the other 2 tablets via express post which arrived today (Wednesday).
Just went to set them up, only to discover that 1 has a smashed screen! Now 1 of my kids won't get their tablet by Christmas!
Tip for consumers:
Be very cautious and check delivered parcels for missing or damaged items!
Products used:
Tablets, cases, screen protectors
* Laser Co attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The company that delivers left a card for no one home. Then took to to a parcel warehouse which is on the opposite side of the city and I had to drive and hour out of the way to pick it up.
Who have been easier to buy it in store.
We're truly sorry to hear about the inconvenience caused by the delivery, Lisa. It's important to us that our customers receive their orders with ease, and we regret that this was not your experience. We're taking your feedback seriously and will look into our delivery processes to ensure better service in the future. Thank you for bringing this to our attention.
Easy transaction thank you. Regarding the courier, I thought I'd stated leave the parcel at the property, but they did not do so at first, so the delivery took several days to succeed. Couriers Please were difficult to reach - I never managed to in the end.
Convenience
Thank you for your feedback, Cora.
Too damn hard to get anywhere at the checkout! Took me over 6 tries to get it to work - and that also entailed closing the browser, deleting cache and cookies and coming back to try again: still had problems! Finally got it to work, but it was a darn pain!
* Laser Co attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for taking the time to leave a review and sharing your checkout experience with us. We apologize for any inconvenience caused by the difficulty you experienced during checkout. We take our customers' feedback seriously and will make sure to investigate and address any issues with our checkout process to ensure a smoother experience for our customers in the future.
If you have any further concerns or questions, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.
Thank you for choosing our company, and we hope to have the opportunity to provide you with a better shopping experience in the future.
Awesome experience & product. Very, very happy! An easy purchase process, with excellent communication from Laser, throughout - from placing my inital order to receiving my delivery. Definitely recommended A+++++
Thank you for the fantastic feedback, Heidi. We look forward to serving you again.
After moving house had lost the remote for my Laser BlueRay. Process to order new one was reasonably simple,and delivery came within only a few days. Very satisfied, now able to play my favourite DVDs & BlueRay discs again.
Thanks for the 5-star review, Frank! We appreciate your support and hope you continue to enjoy your purchase. If you ever need any assistance, feel free to reach out. Happy shopping!
I purchased Laser DVD-HDO12 from Harvey Norman about two weeks ago. The remote would not work. I cleaned the lens and replaced the batteries to no avail. I then purchased a replacement remote from you however it would not operate the player. The player works ok manually so obviously the player is faulty. I would be grateful if you could replace the obviously faulty player.
I thought judging by the reviews your company appeared to be reputable.
Hi Norman, we're really sorry to hear about your experience with the Laser DVD-HDO12. We understand how frustrating it can be when a product doesn't work as expected, especially when you've tried troubleshooting it yourself. We take your feedback seriously and would like to investigate this further to find a solution. Please be assured, we're committed to providing quality products and service. Your satisfaction is important to us, and we're eager to make this right for you.
The band's keep breaking down till the break that's my second order for the wrist bands.
While the watch works well for what I need I'm starting think the watch is not worth getting more bands when this lot break
Thank you for the feedback, Jason. We have taken this on board and will work with our product team.
Was easy to purchase, arrived fairly quickly whilst I was away.
On return I tried using the reverse camera function but my camera had a 2.5mm male connector. I contacted your Sales Team asking if the had an adapter, if not I would return the unit. They responded asking for the size adapter required but never got back to me. I did organize for a friend (300kms away)nto get me an adapter which I got when I next saw him. However it appears that the reversing camera required is a Laser propriety camera not a universal one.
Also I could not hear any sound when using the phone, the other person could hear me though.
And finally I could not have my UHF radio at the same time due to radio interference.
See above
Recommended on Gadgetguy Grapevine
Thank you, Philip, for taking the time to leave a 3-star review and for detailing your experience. We're glad to hear the purchasing and delivery process was smooth. However, we're concerned about the issues you faced with the reverse camera functionality and the lack of follow-up from our team. We apologize for any inconvenience caused and for the radio interference issue. Your feedback is crucial for us to improve our products and services. We'd like to resolve these matters for you. Please reach out to us - support@laserco.com.au, at your earliest convenience so we can assist further.
An estimated time of delivery before purchasing would be good.
When the delivery time was changed from the date set at the time of purchase, then the communication was too slow and the instructions to change the delivery date was ignored. The delivery was made when we were away. It was very lucky that the package was still in front of our door 24 hours later, when we returned home!
Australian brand + cool product + affordable
Thank you for your feedback, Guillaume.
The product is good but the instructions were printed too small. Some details could not be read even with a magnifier. The device will not operate at all without 2.5ghz LAN and a smart device. This was not clear at all on the sales page.
Features and price of product
Thank you for the 4-star review, Lindsay. We appreciate the feedback on the instruction manual and will look into making it more readable. We'll also work on clarifying the technical requirements on our sales page. Your input helps us improve!
Smooth and straight forward. Advice given to me by Laser Corp prior to purchase was timely and accurate, enabling me to proceed with the purchase. The purchase was seamless and the items arrived prior to the estimated delivery date. A great outcome.
Great to hear everything went as you expected. Looking forward to serving you again.
Their Power Pack has no instructions on how to charge the Power Pack. Tjere is a operating manual on their website but the product has no mention of their web address on it!
Thank you, Gavin, for sharing your experience. We understand there was an issue with finding charging instructions for your Power Pack, and we're eager to make this right. To help us address and improve, we'd love to get some more details from you, like the model number. Please feel free to respond here or reach out directly at support@laserco.com.au. We're committed to ensuring you have all the support you need and appreciate the opportunity to enhance our products. Your feedback is invaluable to us. Looking forward to assisting you further!
It has not arrived yet.
According to the tracker, it went from Sydney to Newcastle to Brisbane while supposedly en route to Tasmania.
Thanks Sendle.
Product not in stock near me in tasmania
Thanks for your review, Bob! We're glad you found what you were looking for with us. We're committed to offering quality products and hope your purchase exceeds your expectations. Should you have any feedback or need support once your product arrives, we're here to help. Looking forward to your thoughts and hoping to impress you enough for a future 5-star review!
Simple and easy with the exception of knowing what was coming in the box aside from a bluray player.
I knew from reviews that a HDMI cable was not included while the remote was, but the site doesn't list this (at all or in a prominent position to tell me)
Only provider of a cheap multiregion bluray player
Thank you for your feedback, Josh. Your concern has been noted and we will make the required changes.
Very easy to buy in line. Very happy with my purchase
Saw on today show
Thanks for the five-star review, Sharon! We’re glad our online checkout was a breeze and that you’re loving your purchase. Seems like the Today Show did us both a favor—cheers to great finds and easy shopping!
From the time the order was made to receiving the product was a week. Laserco posted within 24 hours and the slow postal service took up the rest, but not Laserco's fault. Amazing company to purchase from.
Have purchased a few products from Laserco and have always be extremely satisfied with all that I have purchased. Laserco is a company that you can trust.
Thank you for the lovely feedback, Samantha. Look forward to serving you again.
Product as described but NOT delivered to the address given. Instead it was held at a post office meaning although you messaged me to say it was delivered on Friday morning, it was stuck in the post office until the following Monday!
Direct manufacturer of the product.
Thank you for taking the time to leave a review. We're glad to hear that the product you received matched the description. However, we apologize for any inconvenience caused by the delay in delivery and the package being held at the post office. We strive to provide timely and accurate delivery of our products, and we're sorry that we fell short of your expectations on this occasion. We will do everything we can to ensure that this does not happen again in the future. Thank you for choosing us as the direct manufacturer of your product, and we hope to have the opportunity to better serve you in the future.
This company supplied me with what I needed, and sent it to me very quickly
Thanks for the five-star review, Rhonda! We’re delighted to hear we got you what you needed, fast. Fast delivery is our jam—glad it struck the right chord with you!
Ordered vivofit smartwatch charger. Rather expensive for the charger and the the postage cost was expensive as well but it's the only place I could get it.
It's the only place I could get the vivofit charger
Thank you for taking the time to leave a review, Georgy. We understand your concerns about the cost of the vFitness smartwatch charger and the shipping fees. We strive to make hard-to-find items like these accessible to our customers, though we acknowledge the pricing can sometimes be a challenge. We're actively working on solutions to provide better value and appreciate your feedback as it helps us improve. If there’s anything more, we can do to assist you, please don’t hesitate to contact us at support@laserco.com.au
While it didn't really affect my purchasing decision. I was given the opportunity to "win" a discount which made no mention of a minimum order. I fully accept there must has to be a minimum order but it should probably should be mentioned when the "LASER10" code is displayed as trying to enter the code below the minimum order resulted in me having to close the page and reopen as it wouldn't let me proceed even though I had removed the code.
Also, it would be worth making it clearer that you can purchase replacement parts for the players direct. I only checked your website as I was trying to see if you went under any other name in order to get codes for a universal remote! Google searches for the remote on its own aren't very helpful and I didn't realise that you were an Aussie company so didn't bother to check your website.
I came looking for remote codes for a universal remote but realised I could actually just buy the remote on its own! I needed 2x replacement controllers because the kids have somehow lost both of the originals!
Thank you for taking the time to leave a review, Phil. We appreciate your honest feedback and apologize for any confusion caused by the "LASER10" discount code not specifying a minimum order. We will look into making this clearer in the future to avoid any further inconvenience.
We also appreciate your suggestion regarding the need for clearer information about purchasing replacement parts for our products. We will take this into consideration and look for ways to improve our website to ensure that this information is more readily available.
Thank you for choosing our business and for bringing these issues to our attention. If there's anything else we can do to earn that 5th star for your next purchase or for future customers, please don't hesitate to let us know.
Shipping was alright, the quality of product isn't too bad but in terms of smart light, it isnt the top quality. When yiu turn the lights off through voice control it doesnt turn off completely. It almost looks like the light is dimmed and flickering. In the end, some lights go completely off after that but some lights just come back on.
Chippest smart light from reliable brand on the market
Thank you for taking the time to share your feedback with us. We're glad to hear that the shipping was satisfactory and that the product quality met your expectations to some extent. However, we're sorry to hear that the smart light you received is not meeting your expectations in terms of turning off completely when using voice control.
We would like to assure you that we take all customer feedback seriously and will work to improve our products to meet your expectations in the future. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team. We appreciate your business and hope to continue serving you in the future.
A customer came in to my store at Broken Hill Hobbies & Electronics and requested a new remote.
I looked online and found the Laser website and ordered the unit quite easily!
It was a Laser branded product~
Thank you, Serg, for your five-star review! We're delighted to hear about your positive experience using our website to find and order a Laser-branded product for your customer at Broken Hill Hobbies & Electronics. It's great to know that our online process was straightforward and met your needs effectively. We're committed to providing a seamless experience for our business clients, and your feedback is a valuable affirmation of our efforts. If there's anything more we can do to assist you in the future, please don't hesitate to reach out. Your satisfaction and business needs are very important to us!
Item not received, bull$#*! delivery notice. I live in Perth Western Australia. Items bought on 27/10/23
Out for delivery
06 Sep 10:32
Order Number
#*******890
Store
Royal Gala Apple Orchard
Your parcel is being delivered by
New Zealand Post
Shipped date
06 Sep 10:32
Tracking number
*******
Service
Overnight
Signature required
Had bought from them previously, thought they were genuine Australian company.
Hi Ian, we're really sorry to hear about the confusion with your delivery. We understand how frustrating delays can be, especially when you're expecting something important. We're on it and are working to resolve this as quickly as possible. Please rest assured that we are here to ensure you receive your order. For further assistance, feel free to reach out to our support team.
The product arrived in the end but 2 faulty Tracking links one after another one involving New Zealand and another for a delivery to Carlton Last October were not encouraging but I got a delivery in the end.
A false start but good contact by email and a final result
My original Laser Clock radio developed a dead display segment out of warranty but not what I would expect after only 3 or so years of use. But the throw out price and fee delivery on the same model item was good.
Thank you, Tim, for your honest four-star review. We appreciate your patience and understanding regarding the tracking issues you experienced. It's good to hear that despite the initial hiccups, the situation was resolved, and you received your product. We're also pleased that our email communication and the final outcome met your expectations. Your feedback on these aspects is crucial for us to improve our tracking and customer service processes. We're glad that our pricing and delivery options were satisfactory, and we hope to serve you better in the future. If there's anything else we can do to enhance your experience, please let us know. Your satisfaction is our top priority!
Gain trust and grow your business with customer reviews.
Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.
We apologize for the inconvenience and frustration caused by your recent experience with our company. We take full responsibility for the error in your order and the damage to the tablet you received.
We understand how important it is to receive your items in a timely manner, especially during the holiday season, and we are sorry that we fell short in delivering on our promises. We want to assure you that we take all customer complaints seriously and have taken steps to prevent this kind of issue from happening again in the future.
We would like to make things right by offering you a full refund or replacement of the damaged tablet, as well as a discount on your next order with us. Our customer support team is available to help you with this process and can be reached by phone or email.
Once again, we apologize for the inconvenience and appreciate your feedback as it helps us improve our services. We hope to have the opportunity to earn back your trust and business in the future.