• Laser Co

Laser Co

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Overview

Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.

  • Service
    46
  • Quality
    14

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 82.1%
Positive
138
Neutral
13
Negative
17

Instant Feedback

557 reviews

5
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How would you rate Laser Co?
Top Positive Review

“Happy Chappie”

Peter F.
9/10/24

Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.

Top Critical Review

“Sloppy freight practices”

Jeriah E.
9/27/24

I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.

Reviews (484)

Rating

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Reviews that mention popular keywords

customer service (13)
Thumbnail of user kathrync831
Australia
1 review
0 helpful votes
  • Send Message
January 25th, 2023
Verified purchase

So easy, from purchase to delivery.
Communication is fantastic, letting me know at each stage where my order is at.

Reason I chose this business:

Product that we wanted at an affordable price

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Kathryn

Thumbnail of user colinc286
Australia
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

You had the part I need and it was very quickly delivered. Pity everyone was not as efficient as yourselves.

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to hear you could find the part you were looking for Colin!

Thumbnail of user roccoc57
Australia
1 review
0 helpful votes
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April 20th, 2022
Verified purchase

Was quick and was the product I expected to receive, to be able to successfully use my music programs on my computer which is also laser brand

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your lovely feedback, Rocco. Look forward to serving you again.

Thumbnail of user karenl3669
Australia
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

So far, so good. Let's see how long until delivery day. Delivery was prompt and efficient by the courier.

Reason I chose this business:

Australian address

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a good experience with our delivery service. We strive to provide prompt and efficient delivery to all our customers, and we're glad to see that we met your expectations. We hope you enjoy your order, and if you have any further feedback or concerns, please don't hesitate to reach out to us. Thank you for choosing our company!

Thumbnail of user nonamen51
Australia
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Fantastic experience. Very prompt and keep you informed as your order progresses and then is delivered. Very satisfied

Reason I chose this business:

Really like Laser products, good brand and affordable

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Hey there, thanks for the glowing 5-star review! Thrilled to hear you had a fantastic experience with us and that you're satisfied with how we kept you informed throughout the order process. We're also happy to know you're a fan of Laser products. Your satisfaction is our top priority! If you have any more needs or questions, we're here for you.

Thumbnail of user christinew1925
Australia
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Fast transaction and quick delivery. Thank you Laser Co

Reason I chose this business:

Quality tested. Purchased a big Laser speaker before.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We're thrilled to hear about your positive experience, Christine! Thank you for choosing Laser Co again and for the 5-star review. It's fantastic to know that the fast transaction and quick delivery met your expectations. We're always here to provide quality products like your big Laser speaker. Looking forward to serving you in the future!

Thumbnail of user michelew448
Australia
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Easy to find the product I required.
The payment method was fast and easy.
My product arrived within a few days.

Reason I chose this business:

Was after authentic replacement of remote for soundbar.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Michele.

Thumbnail of user garthh37
Australia
1 review
0 helpful votes
  • Send Message
March 29th, 2022
Verified purchase

It was as I would expect for an online order. Confirmation of order and detail about delivery. It was quick.

Reason I chose this business:

Has what I wanted at the price I wanted to pay.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to read your feedback, Garth. Thank you

Thumbnail of user amandaf1252
Australia
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

It was easy to place the order, and the delivery was quick. Got a lot of emails about it that got annoying though.

Reason I chose this business:

I already had the sound bar but lost the remote. So it was an easy choice.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you found it easy to place your order and that your delivery was quick. We apologize if you received too many emails from us; we do our best to keep our customers updated on the status of their orders, but we understand that it can be overwhelming at times. If you have any suggestions on how we can improve our communication, please don't hesitate to let us know. We value your business and hope to continue serving you in the future!

Thumbnail of user jodiea48
Australia
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Found the product I was after quickly with all the information I required. Checkout was simple. Delivery was quicker than expected and estimated.

Reason I chose this business:

Information was superior than other web sites.

Reason I chose this product:

The projector comes with a DVD player. Power use is only 50 watts.

Quality
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your great review & feedback, Jodie. We look forward to serving you again.

Thumbnail of user jonathant767
Australia
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

Good to deal with a local company. Quick delivery.

Reason I chose this business:

Value for money

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the 4-star review, Jonathan! We're glad you appreciated dealing with a local company and found our delivery quick. Our aim is always to provide great value for money. We look forward to serving you again and hopefully earning that 5th star next time!

Thumbnail of user azzac1
Australia
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

Lost my remote so needed a new one. Found it directly and it was a Great price. Fast delivery and great service.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Azza.

Thumbnail of user faythel1
Australia
1 review
0 helpful votes
  • Send Message
October 12th, 2023
Verified purchase

The iPad laser pen is defected continuously turns off when using even though it's been on charge all day

Thumbnail of user punitk9
Punit K. – Laser Co Rep

We're truly sorry to hear about the issue you're facing with the iPad laser pen, Faythe. This is not the experience we aim to provide. We've initiated an internal review to understand what went wrong. We'd like to resolve this for you as quickly as possible. Our support team will reach out to you via email to assist you further. Thank you for bringing this to our attention.

Thumbnail of user davidl4714
Australia
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

First time buyer and it was a good experience. Item arrived quickly and customer service was good also

Reason I chose this business:

Price and quality of goods.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, David. We look forward to serving you again.

Thumbnail of user lisab3415
Australia
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

Every product description is great and every item delivered is packed well and sent quickly and does exactly what advertised

Reason I chose this business:

I know it’s a reliable product.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your lovely feedback, Lisa. We look forward to continuing to serve you.

Thumbnail of user eileend239
Australia
1 review
0 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

Easy to purchase, easy to make payment, and quick delivery. The packaging was new and the item was as described. Great experience.

Reason I chose this business:

Good Prices

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Eileen.

Thumbnail of user arohap1
Australia
1 review
0 helpful votes
  • Send Message
April 25th, 2022
Verified purchase

Very fast in response to my buy. Delivery very fast. Packaging 200% professional. Thankyou very much

Reason I chose this business:

This is my third try at finding my daughter the right tablet, that actually functions and doesn't lag. I knew to buy it just never did, until now! No fault

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to read your feedback, Aroha. We look forward to serving you again.

Thumbnail of user gailm902
Australia
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

Fantastic, great service and speedy delivery. Great communication and keeping me informed as to delivery.

Reason I chose this business:

Good price + multi region

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the fantastic 5-star review! Speedy delivery and great communication are our top priorities. If you need anything else in the future, just let us know. Thanks for choosing us!

Thumbnail of user willv83
Australia
1 review
0 helpful votes
  • Send Message
May 22nd, 2022
Verified purchase

Very easy to shop here! Fast shipping too! Works perfectly with the non Australian market DVDs and Blu-ray.

Reason I chose this business:

I wanted a multi-regional DVD/BluRay player. It's Aussie!

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Great to hear your feedback, Will.

Thumbnail of user jillh548
Australia
1 review
0 helpful votes
  • Send Message
October 28th, 2021
Verified purchase

Good and very prompt delivery. Arrived earlier than I thought it would. Will be using company again soon

Reason I chose this business:

Recommended

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your lovely feedback, Jill. We are glad we have been able to meet your expectations and look forward to serving you again.

Thumbnail of user laurai779
Australia
1 review
0 helpful votes
  • Send Message
April 5th, 2023
Verified purchase

Easy to purchase. Felt I got a really good deal. My son and husband absolutely love the drone. Considering purchasing another one.

Reason I chose this business:

Could see it was a legitimate business with a phone number and address, so it gave me a sense of security.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave us a review, Laura. We're thrilled to hear that you found our website easy to navigate and make a purchase on. We're also happy to know that your son and husband are enjoying the drone.
We take pride in providing a secure and legitimate online shopping experience, so we appreciate your positive feedback regarding our contact information.
If you ever have any questions or concerns, please don't hesitate to reach out to us. We're always here to help.

Thumbnail of user jameem7
Australia
1 review
0 helpful votes
  • Send Message
July 19th, 2022
Verified purchase

Experience was good, always loved this brand has made my kids very happy. Great products and quick delivery

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Appreciate your feedback, Jamee. Look forward to serving you again.

Thumbnail of user leahn84
Australia
1 review
0 helpful votes
  • Send Message
June 15th, 2022
Verified purchase

It was confusing at first as the card details option wasn't showing up but after that it was easy to use

Reason I chose this business:

My sister wanted the item as a birthday gift

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Leah. We look forward to serving you again in the future.

Thumbnail of user davidl6485
Australia
2 reviews
0 helpful votes
  • Send Message
January 20th, 2024
Verified purchase
• Updated review

I've never had any problems with the product and it works perpetually and continually!

Reason I chose this business:

My CD player is same make and is very good

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Fantastic to hear, David! We're thrilled that our product has been consistently reliable for you and that your experience with our brand has been positive. It's great to know our products, like your CD player, meet your expectations. Thanks for sharing your experience, and we look forward to continuing to serve you with quality products!

Easy Peasy
January 13th, 2024
Verified site experience
• Previous review
Reason I chose this business:

My CD player is same make and is very good

Thumbnail of user coled72
Australia
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

Easy to use website, good experience through the buying process, Great Price, Fast Postage! Thank You

Reason I chose this business:

Cheaper prices

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for the glowing review, Cole! We're thrilled to hear that you had a smooth buying experience and enjoyed our competitive prices. We aim to keep delivering this level of service for all your future needs. Thanks for choosing us!

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From the business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Our values

We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.

We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.

We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.

We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.

We boldly find new ways to succeed.
To us there are no problems. Only solutions.

Business History

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

Company Representative

Thumbnail of user punitk9
Punit K.
Customer Success Specialist
Typically responds within 5 days

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