lastminute.com

Started with booking a car. They informed me by email that they couldn't book it. So phoned them up and they said they would cancel it and refund me which would take two weeks to arrive in my bank.
Ok I'm free to book somewhere else then find out later that they book me a hire car.
Ok so ask for a refund. Reply they will get round to it but it won't be a full refund. And it go's on.
Now they have pulled their complaints procedure off the internet. Wonder why?

I would give 0 star if I could! Please please please avoid to protect you and your money!

My flight is cancelled and I have contacted them multiply times to cancel and refund for 2 weeks and my flight is tomorrow it's still not cancelled!

There's also an unknown service charge that they only tell you after the payment via email as well!

Here are ways contact them. If you have the same problem as me.
I don't think they give out their real number easily I've put in hard work by sending tons of email to them in order for them to provide their real numbers

Call these number:

Customer service: *******517
Laste minute: *******504 ( from the app)

I have email too!

*******@en.customer-travel-care.com

*******@lastminute.com

Might not be useful as they are really stubborn but let's all call and see what happens!

Good luck to all

There are totally USELESS and COWBOYS. A simple spelling mistake at my partner name cause me to lose ALL my money and had to rebook tickets off course with another agency.
Despite Ive spot the mistake about 1 and half months before departure and immediately inform the "lastminute.com", still failed to be corrected with the airlines. It has been a nightmare especially the last 2 weeks with lots of phone call and wasting hours speaking to airlines and the useless full of lies "lastminute.com" call centres! At last day before departure the lastminute.com send me an Email that my case cannot be solved and I need to buy new tickets! I couldnt cancel the flights because the hotel money as part of the travel package will be also lost!
Finally, the blame is the " lastminute.com ". My advice is simple: AVOID IT and again AVOID IT, you have been warned, and in case something goes wrong then you are completely on your own...

Booked a package deal to Rome- flights, hotel, airport transfers! Private transfer didn't turn up!
Upon calling customer service on our return they were very unhelpful in issuing me a refund and told me i couldn't have one unless i had a receipt from the other transfer we had to use and pay for! Taxis in Italy don't give you receipts! So not only have i lost the £70 that i originally paid for transfers i've also lost near on 100 euros for other transfers i had to use and pay for all because i couldn't provide a receipt! Asked if they could call the company they use for the private transfers to which i was told no!

Do not book anything with them. They are scammers! They have no real email address. My flight was canceled by the air line. I had a delay of 24 hours after receiving their email to decline or they would consider that the flight is accepted.

I replied and got an "Undelivered Mail Returned to Sender" message. I called them and they told me that they would contact the airline. After several calls and no answer, I called the air line that told me that Lastminute.com never called them to tell them that the new date is not suitable for me!

Avoid at all cost, they are pure scammers with fake emails addresses and fake personal!

Last minute have unethical business practice. Phone number and customer service impossible to get through. They need to change policy on refund or provide an exchange. I will never use lastminute and would not recommend anyone book with lastminute. I wanted to make changes and informed them within 24hrs. It was a genuine excuse during the Paris riots. We wanted to be safe. They wanted me to cancel and rebook the holiday. But they won't refund the original booking. I have nothing nice to say about last minute.

It is normal to tell the customer base cost of the booking and later tell extra charges. But those guys what they show you and what they charge you are different.
They designed their page in a way to hide actual cost. I can only say it is a deception

On the 29/03/2021 i received an email from Lastminute.com informing me that my package holiday had unfortunately been cancelled i would as per our contract get a full refund this process should only take 3 weeks roughly
Its now 13/05/2021 and according to the web site its still being processed?
There is no answer to the phones none to emails and i can find NO other way to contact them ive looked at ATOL and quite frankly they are useless and yet i see Lastminute are still taking bookings on line
Can some Government agency please step up and just do something!

Booked flight 2 days before travel date, when I didn't receive confirmation, called customer service line, no help at all, could not tell me whether my was booked or not! Approx 7 hours after booking, I recieved an email saying my booking was cancelled with NO explanation at all, and my would be refunded within 7 days!

Avoid like the plague.
Booked flight from Spain to UK online, great paid, got all my information etc, only to be emailed saying booking cancelled, but they get to keep your money for up to 7 days.
So I rang them up to ask what was going on, they said there is a lag online, and sometimes, there system is not up to date, and that the seats had gone, but the guy who I was talking to assured me that over the phone the system is accurate, so I paid out for a second set of seats, get this SAME flight, he assured me that there will be no problems now.
Guess what, 2 hours later, email saying booking cancelled.
There are two stages to there booking system, the booking itself, then the confirmation, basically an auction.
You pay, then they wait until some pays more for same seats, then they cancel yours.
Distcusting ripoff system.
AVOID.