lastminute.com

Booked some flights yesterday, for about 20% less than on the official Ryanair website. What a mug, never again!
Today they wrote that the booking could not be confirmed and they will refund me. Of course the Ryanair flights have now gone up and it cost me £50 per ticket more than yesterday to book them on the official website.
Beware...

We bought holiday arrangement to Greece, Naxos via Mykonos ( just offered us flight & hotel) but impossible to synchronize return flight with ferry ( flight from Mykonos is at 10,55 hrs and first ferry fm Naxos is at 12.05 hrs). We paid for 2x people 1133, 99 euro and decided to cancel the arrangement. LastMinute offered us to voucher or money return deducted for administration cost ( - 70 euro) and following their math it is 258,55 euro per person! Zero biz attitude! Don't book with them!

My holiday in March was cancelled due to covid. I'm still waiting on a refund now SIX months later. I haven't been able to contact anyone from last minute via phone or email which is absolutely appalling, there's just no way of speaking to customer service or anyone. I can see from other reviews they've not bothered refunding anyone or even sending out courtesy emails explaining. So unprofessional and unorganised and they have the cheek to post several new holidays on their site every day but don't bother speaking to customers about old holidays or refunds. Terrible, terrible company and I'd strongly urge people to never use them.

Completely untrustworthy and scurrilous company with lots of scammy tricks. Basically lied to me about holiday arrangements which basically because I used compelling legal phrases meant they had no option but to issue a full refund. However, there approach was to blame me and refuse refund which unfortunately for them they could not sustain and ultimately did. Less persistent people would lose the lot. Q: Why is check-in only available 24 hours in advance and why is it available earlier for a charge. A: Cos its a scam and very inconvenient! If you can avoid these like the plague but unfortunately they are fronted by other companies and brands which masks their involvement. You have been warned,

Hello everybody.
I warn you about a possible scam by LastMinute.com

Avoid them at all costs.

I briefly resume the situation:

- on 18-Jul-2020 I make a reservation with free cancellation
- on 20-Jul-2020 I delete it (please note: it's a "standard" free cancellation, nothing to do with Covid etc.)

- as today, 03-Sep-2020 I still have NOT my money back.

Customer service told me that they don't know the refund time (?!)
I've opened a dispute with my bank.

Never happened such a thing in years of reservations with Booking.com or Expedia.com

I booked 2 flights to the states for April 2020. Pandemic caused cancellation so was offered a voucher. When I try to use the voucher you can't input the code online you have to call. I called them and their price then became over £100 more expensive than advertised on their own site. Their customer service staff are rude and belligerent people who are well schooled it "we couldn't care less". When I asked them to explain why the price was dearer for me than anyone else booking with a credit card I was told and I quote "take it or leave it" They say there is no manager available and when I mentioned ABTA they just laughed. Avoid at all costs.

It is rare for these sort of providers to receive good reviews so I thought it important to give credit where credit due. Our flight was cancelled by Wizz air which was booked through lastminute.com (as well as our hotel). The airline was horrific and we really believed we were going to have a long stressful journey trying to get a full refund and compensation. However, last minute were brilliant from the moment we first contacted them and within less than 24 hours we were given a full refund of the entire package flights and hotel. Extremely impressed and will feel safe booking through them again. Thank you for being human and dealing with the situation quickly and efficiently without any added stress.

If there was a zero star, I would have given it to Lastminute.com. Ernest request to everybody. Please avoid and save the hassle and your money. In my case, British Airways canceled my flight, my mistake was that I did not check the reviews left by others, and in this case, after 3 months Lastminute.com is processing my refund but debiting a fee of Eur 70. If an airline cancels the flight, why penalize the traveler? NEVER EVER will I be booking via lastminute.com Customer service agent is using a manual for their responses to queries, and other than wasting your time and money, can offer no information or assistance.

Trying to get money back from a holiday which never took place due to coronavirus, exceptional circumstances, guess what? Cancellation fee is 100% of the price! Never, ever, again. Hope they go out of business, making money on people's harm, paying for nothing!

Five of us, including two children had flights to Thailand booked for July. Qatar cancelled because of Covid.

The last three months has shown Lastminute.com in a truly appalling light: obfuscation, changing email addresses, failing to send even a generic reply to letters.

We are owed about £3000. This is a form of theft and we are not a wealthy family. I'm phoning them today and if there is no result, we will contact the Guardian and also begin a legal process against Last minute. Com.

I chose a flight ticket from their website, offered at GBP205.99, went through the entire purchase process, made sure to reject all additional services and offers and paid with my credit card. When I went see the card statement they had charged my GBP320.99, without any explanation.

I wrote to their customer service attaching a screenshot of the original offer and the final charge, but they just said they were doing no refund because the price match policy didn't apply to flight tickets alone. They didn't even tried to understand the problem and then simply stopped answering my emails.

Terrible service. Save yourselves trouble and go directly to the airline or a trusted booking agent.

Against all the negative reviews: Lastminute kept their word, even though it needed some time. They gave us a voucher worth more than the original flight price and offer the option to get cash back in 6 months. For all those who can`t wait and think they`re the only people in the world, businesses need to operate just as we need to. Crises like Covid are not only difficult for consumers but also for them. They offer a service that gives us super cheap prices and all we can do is be patient and hope they`ll recover. I had a good experience with their customer service, and the waiting time of 5 months is in times like these more than justified. Just be nice to eachother. (:

I booked a holiday with LastMinute.com for an early summer holiday and on arrival at Glasgow Airport for the flight as instructed we were told by the airline staff that the flight was next day.
I phoned lastminute.com customer service who had to be forced after a lengthy call to make re-arrangements for flights, transfers and the holiday hotel.
After the holiday I phoned LastMinute.com to complain and as soon as they realised it was a complaint they hung up, Ive still not received any replies from the emails Ive sent them.