lastminute.com

The hotel wasn't so good it was 3 star's not 4 like they said and the food it was the same every day, in the pictures it was nice but the rooms it look very old, they have jacuzzi but you have to pay to use, I was in other 4-star hotels more cheaper then this one and they don't charge me! I recommend the site but not the hotel!

I wont be booking with them again and I would advise anyone not to book with them. We paid £3000 for a 10 day holiday in Cancun where the hotel was not up to standard, all the facilities were closed (it was not as described) and sub-standard food gave me food poisoning. In short I received:
Poor service provision, (in not providing the standard of holiday I paid for)
Misrepresentation of facts, (It was subsequently alleged by them that I had sought to cancel my holiday after I had it - I had not!)
Ineptitude in resolving this matter, (They made an offer of compensation and then withdrew it)
Lack of empathy and understanding, (using derisory and rude language used in response to me)
Lack of recognition a legal responsibility to make recompense, (as required by law)
On that basis my solicitor will be in touch.

I am due to fly to Bangkok on the 27th June. The flight was cancelled by the airline and lastminute.com failed to inform me of this cancellation. I only knew about the cancellation as a friend had booked the same flight through a different agency who rescheduled her flight in MARCH. After two months of phone calls and emails lastminute.com finally confirmed that the flight had been cancelled and presented me with the option of flying a day earlier on the 26th June. I accepted this offer to change flights on the 4th May 2016 and I am still awaiting confirmation over a month later... 10 DAYS before I am due to leave.

I still have no idea what date I am flying or if I even am flying to Bangkok at all. I have paid good money for these flights and I need to know that my case is being treated as urgent by lastminute.com. The 'customer service' I have experienced has been appalling and I would strongly recommend that people avoid booking anything with lastminute.com

Awful company. Terrible customer service. Flights cancelled in March due to Covid19. Quickness's enough to take my money. However they are still 'finalising my refund'. Awful company and still awaiting my money. Would never book with them again, and when you try and contact them nobody comes back to you.
Email nothing. Phonecalls, nothing. Social media accounts nothing. Absolutely dreadful.

I had booked flights and hotel with LM and I really wish I hadn't.
My return flight got cancelled and they offered me another flight to which I said yes.
They never booked it for some reason. I kept getting in touch with customer service and I was promised that they were dealing with it and I shouldn't worry about it.
Less than 24 hours before my departure I had to look into the available flights to find out that the flight they had promised me wasn't available. I had to look for another flight and asked them to book it. This cased incredible stress and ruined my whole holiday.
Overall the company is in shambles, they have absolutely no clue what is happening and what needs to happen. They crumble over the smallest issue and cannot possibly be trusted. AVOID!

Processed a simple booking via lastminute.com. Didn't hear from them for days, ended up calling to confirm that the ticket was issued. They didn't know, and couldn't confirm whether it was even going to be issued. When asked if they weren't going to process the booking, also said they didn't know. I ended up being stuck in limbo for 5 days. Every time I called I was told a confirmation of whether the booking was going to be processed (not even a confirmation itself!) would come in 24h. Had to give them an ultimatum on the phone. Subsequently, the booking was cancelled.

I wasted 5 days unable to make other bookings, prices went up significantly, all because this company advertises a service it cannot actually deliver.

No apologies, no compensation offered.

PLEASE do not book your holiday with this company.

I've made a request to change my flights a week ago. After 48 hours I got an automated e-Mail saying sorry for the prolonged waiting time but we guarantee that your request will be handled before the departure date or within the conditions of your booking" (which is 24 hours).
My flight is now due to depart in less than 24 hours and I haven't heard anything from them!

On top of that, the German hotline has completely closed down for 4 days. When you call, they hang up on you instantly. At the UK-Hotline nobody picks up until youve been waiting 70 minutes and then they hang up on you.

I know Corona has everyone on edge but the way this $#*!ty company handles it is an absolute disgrace. Their customer service agents are incompetent monkeys and lie to you (told me a week ago that my request will be handled on the same day).

DO NOT BOOK WITH LASTMINUTE!

We cancelled one of the flight tickets book last minute.com made a mistake and cancelled the whole holiday when we told them they promised over and over that it was all sorted but i wasn't now they are saying they are to busy to answer calls. So basically the sales staff will say anything to get you off the phone they will never give a name so no accountability. They made the mistake but im now stuck with no holiday and no flights to rebook them now is going to be £1000 more which i dont have. Thanks very much lastminute.com who now dont even answer the phone.

I booked flights, got an email to say problem with payment so I booked flights.
Lastminute's customer service is absolutely diabolical. They basically blamed me for booking twice and refused me a refund. The thing is I noticed the problem almost immediately and one of my two bookings was unconfirmed between 8 and 10am. Desperately I tried to get hold of someone for these two hours, but here's the thing their chat function was down and the only way you can get the customer service phone number is through the chat as they don't make it available on the website. As I couldn't get hold of a human the flight confirmed at 10am and according to lastminute this is all my fault. The thing is - the airline only have one booked. Lastminute took all my money and ran away. Running away being what you should do if considering these sheisters!

Amazing hotel very lovely spacious apartments and breat taking view! Only one thing is necessary to improve which is cleaning servise. Apartments need have deep cleaning apart from that all amazing! Food? Omg! Lovely! Staff? So nice and helpfull!

I have been trying to change my tickests for weeks. And everytime o try i receive a message it will be changed in 72 hours. And nothing happened. Tried to send e mails with bo replies.
And finally after long time waiting when they responded and sent me some dates to choose. After i did. They said it is not confirmed. I received an e mail that they want to reach me so i called them and the phone all the time no answer. The only time someone answered me he didnt understand me and he shut the phone while i was talking.
*******813
This is my number if anyone wants to contact (someone who can speak english plz and not to shut the phone)
Thanks

Hotel was o. K. staff were helpful, and would do anything for you. Rooms were spotless. Pool area was kept clean as was the pool.
Biggest problem was with the booking, we arrived at 3am to find no room had been booked for that night, and we could not check in until 2pm that day. Faced with sleeping on the street or paying 400 lira for a temporary poor quality room for the night we chose the room.
Had we been charged the extra money when we booked, we would possibly have chosen a different hotel.

They have no clue what they are doing, cust service promise you everything what you want but they not keep promises. They provide misleading informations (i record all calls), after airberlin bust up i have to reschedule my other flight and they couldnt understand why, they try to persuade me that i still can go to berlin tagel (no matter i have no option to catch other flight to my destination). At the end they offer me change for £2300 while i can get direct return flight for £600 from various airlines. Absolutely waist of money, the worst part is that the airlines are not able to make any changes as i am 3th part and everything have to be done by them. I agree everything with BA provide the details to lastminute they need to only confirm that and they came up with something else more expensive and in different days. Avoid lastminute at any cost.

They charged me for a booking then changed it to a booking outside the city for the same price, the website showed initially that it was available when in fact it wasn't, after they got the money they put me in the hotels they really had, I would have never booked on that website if it wasn't for that specific hotel

Wish I could not award any stars! Extremely poor customer service. Was in Brugge and my Eurostar was cancelled and last minute.com claimed they couldn't help me and were willing to leave my husband and I there!

Do not book with Lastminute.com. If there are issues with your travel they will leave you high and dry!

Please note! All the positive comments are when those travelling have faced no issues, as soon as there are issues they will not assist you with getting home!

BE WARNED AND BOOK AT YOUR PERIL

Never ever use this company for making flight reservation.
1 - you can only reserve your ticket and pay for it with 1 cabine luggage.( max 8 kg)
2 - they mention you can book extra checked luggage (22 kg) once you made and paid your flight reservation
3 - once you want to add an extra luggage (for large cost), they response is not possible with them but only with the flight company at airport and at departure time ( without warranty you can have one)
4 - When you want to cancel your flight as no possibility to book an extra luggage, they simply rob your money and make no reimbursement!

Simply go to other well known websites to make flight reservation, it won't cost you more even with extra luggage.
Not even speaking about their client service desk: No one there and no complaint desk either.
LASTMINUTE. COM = THIEVES

I had flight reservation, and they kept the ticket available on the sites, and when I just booked they took all the amount and they canceled the flight and I called the agency to ask them, why you canceled my flight they did not answer, I asked and when I should get the full refund I need to book another flight and they informed that during 3 months, what how come? What about If I do not have this amount to book another flight?
Why I should stay 3 months waiting for my amount to be refunded?

When I booked they took the full amount immediately, and they canceled and they will refund my amount in 3 months?

It was my first and last experience with this lastminute.com

Booked return flights to Turkey 4 months in advance. My daughter took ill and I had to cancel her flights. This company cancelled ALL flights and kept telling me everything was fine. Then they blocked my account so I couldn't access any flight details.
I was so stressed I would be stranded as I had to get connecting flights, that I rebooked via alternative airlines.
It's as well I did as there were no bookings for me on Turkish airlines when I got to Stansted so I would definitely have been stranded. I have transcripts where the customer service blatantly lies about my flights being fine.
Lost the flights and over £400, plus £500 to rebook new flights.
NEVER use this company, they are absolutely dreadful and customer service is appalling.

Flight got cancelled, couldn't get my refund waited one month, Ryanair keeps on stating to contact lastminute as lastminute not replying to email. After serval calls then applied it through charge back on my card through my bank.

Booked flights to alicante. Next day get email to say booking not confirmed. Book exact same flights next day. Following day get same email. 3rd time lucky - nope, same email, flights no confirmed. Called to find out why each time, they say maybe flights full now or price has increased - i booked the exact same flights at the exact same price every time. So thats blatant lie no one there that can explain, they just say you've had the email. So infuriating

Avoid using LastMinute by all means.
When the airline cancelled my flights (total paid was 540 eur) I was given a refund of 23 eur from LastMinute, a joke!
Moreover, on the airline website it is written if the airline cancells your flight they give you a full refund, but if you book through LastMinute you get almost nothing, fhe rest I can only assume they keep. Never ever book with them! Avoid like the plague!

Would never recommend this company at all booked and selected a 9.30pm flight once confirmation was through it stated 9.30am phoned immediately to get this rectified on the 3rd March I am still waiting to get this changed and I am expected to pay to change this constantly being robbed off being told it will take this long long then it will take this long. Ridiculous service will definitely be going back to booking directly with hotels and airlines like usual and my friend who recommended you will not be using you again either as she's aware of this problem! Company is a joke!

SCAM. In the last point of booking tickets, after I added last information of my credit card and pressed paid, they added 108€ this amount wasn't mentioned in the advertisement. I was disappointed and wrote them, they informed that it's mentioned in terms and congratulations, but by they EU law the price has to be shown in the first page, so the client can compare the prices. Refusing to follow the law and return money. It's not the way how you work in EU.highly disappointed. NOT RECOMMEND