- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
lastminute.com has a rating of 1.3 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about lastminute.com most frequently mention customer service, full refund, and return flight problems. lastminute.com ranks 627th among Travel Agency sites.
This company does not typically respond to reviews
I booked a trip to Budapest for me and my wife to stay at the 5 star InterContinental Hotel and it went very smooth and no problems whatsoever. They were far cheaper than any other company and I would recommend lastminute.com 100%
I am very disappointed with how long it takes to get things done. It feels like I've been taken hostage by Lastminute.com. The hotel I selected was shown as available online, yet the agent's email response says otherwise. I was also misled by a previous agent who assured me I would receive a call, but no one contacted me. This is extremely poor customer service. Your web chat agents are unhelpfully cold and robotic; it felt like I was speaking to a chatbot. When I requested to speak with a supervisor, I was denied. Changing this trip has become an incredibly stressful experience, and I'm regretting using your service.
Still waiting on refund since Mar 2020. They hide behind their site with no contact, email etc. Surely central travel agency associations should remove their accreditations.
Tip for consumers:
Avoid Lastminute.com they are a scam and if any problems will never give a refund.
Products used:
Flight
Having issues with Opodo and other sites where prices would keep going up, I had my doubts about Last-minute, however, everything was straight forward and as expected. Will use again.
Designed to take your money. Will change your booking without telling you. And no chance of a refund. Read other reviews all outlining the same experience. BLOCK THIS SITE. Zero rating
Tip for consumers:
Don't use this site
Products used:
Flights
Booked 7 flights for Cyprus next year at £362 each adult plus £90 baggage each which amounts
To £3164 but the took £3677 from my account ripping my off by £513. Cant get hold of any one to discuss this with unless its a digital assistant who asks if im a computer DO NOT USE THIS MOB
Tip for consumers:
do not use this site
I booked and paid for a hotel via the lastminute website. On arrival, the hotel noted that they had not received any payment and thus there was still a balance to pay. The booking was definitely prepaid.
There are very few options that lastminute provide to contact them. An international call at high expense did not bear any fruit. I was provided an email address ending in rumbo.com to contact for a team that does not have a telephone contact option. They have relied that they will remedy the situation, but this morning on check out it appears that they have not. I will need to pay again for a booking that is already paid.
This isn't the first issue I have had with this booking and lastminute in general. Their customer service is EXTREMELY poor. They are not a customer or service orientated business. With so many options available for travel bookings, please be aware, when you book with lastminute, and something goes wrong, there is little/no option for remedy. They are atrocious. They are without doubt the worst company I have used for travel bookings. So please be aware, what might seem like a good deal will cost you significantly in the end.
So far Terrible experience, does anyone have a telephone number where you can speak to a HUMAN BEING.? We have received virtually the same e-mails back that they will deal with it in time, last one was in Spanish!
When you need it most, there is no one available to help you with any queries or changes to your bookings. Absolutely terrible experience and will not be a return customer.
An absolute nightmare when things go wrong. No email to contact them, they do not ever reply to form filled contacts. Indian call centre who really are of no help whatsoever.
This is the worst Travel site i have ever seen, is like scamming people out of money, i ask for my booking to thailand to be rebooked for latter date because off coronavirus and they refused? I have lost all my money which i worked 2 jobs to save, soon this panadamic is over i will take my revenge 1 way or another
We booked tickets through last minute.com
Payed for the flexibility where they wrote that cancelations would be free and changes as well. We also paid extra for the premium service. Even though we did all of this. They did not accept a refund (only offered 10% of the fees back) all in all it was cheaper by about 150 dollars on Qatars site itself. Also they only allow 1 bag even thou we are flying with Qatar. On Qatar you get 2 bags.
I would not reccommend yoiu use this agency to book flights. Alot of hidden costs and hidden T's and C's
Tip for consumers:
Do not use this agency
Products used:
Flights
I booked an internal China flight quite some time ago. I was informed at the beginning of this month that our flight was cancelled. I was offered an alternative (leaving later - however I would miss my next flight). I have contacted them several times by email (no reply whatsoever) and by phone. They keep promising a quick reply time and again. In the meantime the clock is ticking and you're stuck. I have now been requesting a refund but the only thing I hear is "I have sent it to the relevant team and they will contact you soon". I get the impression that the strategy is to keep to busy until a/ it's too late or b/ you run out of patience. Bottom line, trying to avoid paying a refund. The FB person seems all nice but on the phone I was told "I'm only asking something small, to wait (yet) another 2 days". I found that very disrespectful - as if I am being annoying for asking about my flight?! I suppose the company is quite OK if all goes well with your booking. However when there is an issue, don't count on it getting resolved (timely - before you're desperate).
Shockingly bad customer service during what is a difficult time for everyone. And whilst all other travel companies either managed to deal with refunds quickly and easily actually DURING the peak of the virus, this company still cannot provide any assistance, no humans to actually talk to and despite saying they are processing a refund, 6 months later this is yet to be received. To add insult to injury, we purchased insurance for the flight that was cancelled so there should be ZERO ISSUE with refunding this flight. I will NEVER use this company again - bunch of cowboys.
Booked a flight to Tampa from London, downside we had to go via Frankfurt. But plus side, flights on time, really easy checking in and service on plane was great, and under £500 each. Happy Days
Absolutely appalling customer service. So unhelpful and very very incompetent. Can't even process simple changes and needs 7 days. Stay away if you don't want to waste your money.
1st time booking an all in trip and very good service. Great hotel and flights with Aer Lingus so comfort that we'd actually get there and back without hassle.
Flights cancelled and told they had my money just needed to be processed, that was over 2 months ago. All they are is con artists that want your money, no customer commitment what so ever
I booked 2 return flights to Italy both were cancelled and lastminute did nothing to help me get a refund let alone cover the extra expenses I incurred as a result of their abysmal service
Paid last minute.com at time of booking, but hotel insisted that I had to pay at checkout. Now have two payments on my credit card and trying to get a refund off one of them. Won't use them again.
I have been emailing Last Minute for the last 3 weeks regarding my return flight from Zagreb to London but with no response as I have had no official travel documents from Monarch, only and email booking confirmation from Last Minute and I have paid the full amount. After 20 minutes on hold, they confirmed that they do not provide any paper documents or official documentation from Monarch, they only provide the check-in code. I'm a little frustrated as my partner has to provide official documents to his workplace of any flight details and I quite easily get official flight documents through all other companies so I am surprised that "Monarch don't provide these to us". Hopefully this flight isn't a scam and I can get back home from Croatia on 18th September!
Please search for "Revoke Lastminute.com's License" on change.org and sign as I cannot post link here! They cannot continue to scam customers and get away with it!
I booked a weekend away to Edinburgh, booking the hotel and flight together has saved money and is very convenient as you have all the details in one place, i would use again.
Waiting 3 months now no refund.
Buyer beware
You have been warned... cannot get in touch with anyone from the company phone no one answer. No email replies.
Absolutely disgusting company never again.
I booked 2 round trip tickets to USA, when we came to check in on our way back the border pass custome said that we need to change the flight, we tried to reach them out but nobody picked up and they answered me 2 days after via email, and they refused to assist, I had to buy onther 2 tickets for me and my wife, extra 1600$ plus hotel plus transportation, and last minute they didn't care about us, they took the money and that's it, but it's not gonna end like this, so please be awar from them and don't book anything through this scammer
Tip for consumers:
Don’t buy from them , dishonest business and scammers
Gain trust and grow your business with customer reviews.
Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories.
Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.
