lastminute.com

Unbeliveliale experience with this company! Don't use this lastminute.com service. They are not accept reclamation, even when it is their own mistake. We didn't get our money back!

Booked a holiday to Tenerife with lastminute.com. A couple of weeks later I found out by chance that the hotel we had booked was having major renovation of the pool and restaurant area so would be unavailable for 3 months. Nothing mentioned on their web site regarding this. Phoned lastminute.com and after 1.5 hours of waiting to get connected and talking to the staff ( call centre in India with staff having limited English and really strong Indian accents so difficult to understand)
Told them we wanted to change hotels.
Told to wait for them to investigate. Heard nothing for a week so phoned again and had the same problem, being passed on from one operator to another to the supervisor and nothing sorted. Told to wait again.
The following week phoned them again and again told to wait, that the hotel were offering the use of a pool at another hotel ( 10 minutes in a car or 45 min walk)
After 4th phone call to lastminute.com and still no alternative hotel being offered we cancelled the hotel and booked an alternative with another company.
By the way, still nothing on their web site that this hotel had no pool due to building work.
Lastminute.com are shocking when something goes wrong, communications are very poor, dont phone or e mail as promised.
Will never use them again

Hi
People please don't ever thing to travel with Lastminute or Skyscanner too
No fly available for some country and they let people to buy so
Nick mistake zero help customer service and no fly was cancelled from them so no refund they assist to get you voucher
I'm lucky I get my full refund from my bank
Please again try don't travel with them
Very bed company not save at all

AVOID like the plague. I booked a rental car with these people, and they didn't pass the booking onto the rental firm, I have been dealing with their so called complaints department now for 8 weeks with no joy and been told its not their issue I have to speak with the airline not them, rude customer service, phone you from numbers you cannot reach them on... SHAMBLES utter SHAMBLES.

This company is an absolute shambles. The customer service personnel not only are incapable of handling complaint calls, they have frequently lied to me and have charged me extra for their mistakes. I was sold fake insurance, which has meant I have lost out on hundreds of pounds. I have called them numerous times over the last few days to sort out an ongoing issue and they have lied to me regarding what they have done, who has spoken to me and time frames of requests.

I was told I was speaking to a manager, when in fact I later found out this was a regular employee who was in fact lying to me about attempts to contact the airline and hotel.

I was promised numerous call backs which never happened, and I have now lost money, time, lunch breaks at work and sleep.

NEVER will I book through this company again. I would suggest that unless you want to do all the work yourself and make formal complaints due to the incapability of the ignorant and rude staff, do not use this company under any circumstances.

My trip was cancelled due to covid over 2 months ago however I still haven't received a refund. This is ridiculous and every time I call up they say I'll get it soon. It's £800 I'm still owed!

LM.com offer good prices on hotels espically city hotels.
But their website is terrible, slow and always crashing. Many times i have given up and booked with other sites because of this problem.

Tried to book a holiday and they messed it up (not me which is even more annoying). Waited for 15mins to speak to someone at the call centre and was told as it wasn't booked yet they couldn't do anything (very confusing?) like cancel/stop/amend etc, ie. The normal behaviour you'd expect. Had to wait 30mins at which point they had taken over £2k of my money anyway and said that I now had to wait 15 days for my money back even though they hadn't taken it to start with when I pointed their mistake out to them. Obviously all I've had since then is a pack of lies or no response from email, twitter, facebook, phone or promised call backs - utterly disgusting! AVOID!

If Kafka invented a travel company this is it. Booked an expensive hotel... only after paying did I get an email saying all the facilities (pool, etc) closed! They claim I should have known despite the main picture advertising the hotel showing the pool etc. Info about closure hidden as part of some standard t&c for hotel, after clicking an extra drop down box, at the foot of a long page. Demanded my money back to discover customer service is an offshore call centre that doesn't give a monkey's and where you hold forever. They refuse to give details of who is dealing with things, referring to a "team" that's working on it, and denying that thye have an email address. Currently refusing me a refund despite them having separately forwarded me an email of apology from hotel about the facilities and saying that I can have a full, zero cost refund! I will update this review when resolved.

The most appalling company I have dealt with, no exaggeration. Rip off merchants that don't care, with no-one to complain to. Just don't use them.

Booked a weekend holiday hotel with lastminute.com, received my confirmation and when I attempted to check in later that night was informed that they had received no booking from lastminute.com and no record of our reservation. I subsequently called lastminute.com (paying for the elevated call rate they kindly offer) to be informed that an alternative accomodation would be found. Another hour later I was called back and informed that nothing had been found and that they could look further afield or provide a refund - with no guarantee of any compensation to cover my train journey home, phone charges, not to mention the annoyance of a holiday completely ruined by their incompetence. 3 days later I was called and, after at least 30mins of arguing, a paltry 10 EURO compensation... not even in the correct currency! Without a doubt the worst customer service I've ever endured and a truly incompetent company. Will obviously never be using again and will repost on all relevant review sites and relevant social media.

I was a pleasant experience to book my hotel with lastminute.com, easily done, very straightforward, and the cheapest option compared with other websites selling rooms for the same hotel.

I recently had a deeply disappointing experience with Last Minute travel agency. I booked a travel package with them and, unfortunately, forgot to use my discount voucher during the initial payment. When I reached out to their customer service for assistance, I was initially assured that they could extend the voucher as it hadn't yet expired.

However, my hopes were dashed when I contacted them again closer to the expiration date, only to be told that the voucher was not extendable, and the previous advisor had made a mistake. This inconsistency in information and their failure to honor their commitment left me frustrated and disheartened.

It's disheartening to see a company that I initially thought was reputable resort to false promises and excuses just to retain my money. This experience has shattered my trust in Last Minute completely, and I urge others to exercise caution when considering their services.

In the world of travel, reliability and honesty are paramount. Unfortunately, Last Minute travel agency fell short on both fronts in my case.

AVOID LASTMINUTE! Purchased a long haul airfare ticket through Lastminute.com that advertised it included a piece of check-in luggage, and after purchase received a confirmation email that again said "1 piece of hold luggage included". Then went directly to airline to check the reservation and it said in black/white this was a Light fare and T&Cs that said check in luggage was not included and was charged a fee. Called Lastminute customer service reading the reservation T&Cs in front of me, and the service rep repeatedly insisted I was wrong, did not offer help, condescendingly said to not worry as it is included, and told me to call the airline myself to check. Unacceptable and appalling, this is not customer service. I did call the airline directly and they confirmed I was correct. Never buying again from lastminute. Worst customer treatment ever. DO NOT BOOK WITH LASTMINUTE!

What a scam, try complaining to them, an impossible task. We had flights booked through last-minute but unfortunately 4 days prior to travelling I suffered a serious leg injury. We phoned customer service and were promised alternative flights for our new date 9th May, Monday morning we received an email detailing the new flights, we accepted with a £191 change of booking fee. Tuesday we received an email saying that these flights were not available and they would send us a new booking. The following morning Wednesday, we received details of another flight unfortunately these were for exactly the same day as we had just cancelled.
We phoned customer services as once again to inform them of their mistake, they then offered us the exact identical flights, yes those that were supposedly not available! However they now wanted over £300.00 extra booking fee, why, because it was now less than 1 day prior to the day we were cancelling, not our fault We said you caused the problem. Answer pay up or you lose your previous payment! If that is not a scam then what is. We did tell them to stick their flights where a monkey sticks it's nuts. Robbing ba*****s.

My booking was canceled, and the fullflex refunded 90% of what I paid. However, there is no option to use vocher on their website, so I called them four times and they did not resolve the issue, and they removed the vocher option from their website because they make calls and ask for extra money to book again using vocher. Please do not use lasrminutes. CHEATERS. If they didnt resolve this issue i will make court claim.

I am Still getting asked for help from people waiting for refunds... so for any future people wishing to use lastminute.con... I would advise you look elsewhere... I was lied to constantly, as were thousands, as you can see from other reviews... it is suspected that the only good reviews are by the company staff trying to put a positive spin on the problems. So. Lied to. Told the refund was being prossesed, then after months of waiting, they changed the Web page, so it was impossible to get through to anyone. No contact numbers, no updates. As I have posted before. Your bank can order a visa recharge for you, forcing a refund back into your bank account, as long as you paid with a card. They just need any information you have from lastminute.con... It is the best way... Even now. However, for me I would never use this company for going anything. The thing is the owner who lives in Switzerland, earning God knows how much on your interest, possibly cares less. Good luck in your refunds, and don't use them if you have any sense

Absolutely terrible service. Called to make a change to a hotel reservation, was told that it has been done and when I contacted the hotel they said they didn't receive anything from lastminute. Called last minute again and they said they would do it for sure and 2 days later the hotel still didn't hear from them and after the third call they said they will escalate it but haven't heard back yet at all. This went on for 4 days, on the 5th day I was due to have my flight and when I called them I was told that they will guarantee that it will all be solved by the time I reach the hotel.
I have checked in at the hotel and guess who hasn't made any changes or contacted the hotel? Lastminute. This is my second day at the hotel and now I've received an email from them saying that I have to sort it out with the hotel and they're not going to help me anymore so I'll have no accommodation for a whole week, or I'm going to have to pay more money to book again for something that has already been paid for.
Not the greatest thing to hear when you're in a foreign country with your little brother.

Stay away from them and use any other company instead.

Shocking! Will never book with these again. I booked a short return flight from Barcelona to Manchester. They sent emails with a link to enter all passport details etc. But you apparently have to do it before the official Ryanair check in opens. (no idea why as this doesn't make any sense) I clicked on the link the evening before my flight and it said the link had expired. In the email it said I would have to pay 45 euros each way to check in! Managed to speak to Ryanair directly who thankfully were able to help out but it was stressful and super time consuming! Then on the way back Ryanair let everyone on the plane with their handluggage apart from me because my bag had a pull out handle and wheels (it fit in the measuring thing) and they refused to let me on unless I paid 20 pounds extra to take this handluggage on the plane! (On the ticket it even said it was allowed to be taken on the plane but they refused) Absolutely ridiculous and have never ever experienced something this bad! Also the return flight didn't even go to Barcelona, it went to Reus airport which I have no idea why it's called Barcelona as it's an hour and a half drive away from Barcelona and at night there is no public transport to get back to Barcelona. What a joke, will never book with these people again. Even rating them 1 seems too generous! I'd say -10!

I booked a flight from malaga to luton On there site there price had jumped to nearly double when checking out No refund Hard work communicating No way to contact them by phone Eventually a eu16 refund was all i was offered if cancelled The pricing is way of luring you in and is so misleading Please check what you are paying or better still avoid them all together...

Last minute is an easy website to use and have some bargain deals and I have booked many deals with them in the past but have recently experienced that there customer service is appalling. I booked a city break in August with them as a surprise Christmas present for my mam but while booking I entered a name mistake so I looked on there policy and it advised that any amendments must be e-mailed to them within 24 hours, I done this straight away within an hour. When I went to print my boarding passes off to give to my mam for her Christmas present the mistake had not been rectified so I contacted last minute straight away and forwarded the original e-mail as proof as they advised that this was never received. The telephone operators attitude was disgusting and never tried to help me at all and I contacted and spoke to various people that week and nobody was helpful or tried to help and I was constantly fobbed off to get me off the telephone that somebody would call me back which never ever happened. I then started to e-mail customer services to try and rectify this ss I was getting nowhere via telephone and Last minute are now trying to charge me £141.90 to do this. We fly one week today and this issue has not been resolved. Last minute ruined my surprise for my mam, I'm pregnant and this is causing me unwanted stress and I have found the customer service I have received from this company appalling and would never book another trip with them again and would not recommend them to anybody.

Lastminute.com do not answer any queries. You cannot contact them except through their "Chat line" which is utterly useless. You cannot get any sense from anyone. Please do not use this company.

We booked well in advance supposed to return to Liverpool on 7/10/18 but guess what these $#*!heads had booked the 6/10/18 even though we had paper copies for the 7th had to book five seats on jet 2 who where brilliant and pay £800 to get to Manchester even though the car was at John Lennon they have offered £557 compensation I will never use these rip off merchants again

Booking ID: *******203

I booked a 4 star hotel in city center for 10 days. After I checked in I realized the hotel was terribly dirty! It seemed like they never cleaned it for years! Stains on the walls, the shower area, and the terrible windows... You should have seen my socks after spending some hours in the room! They don't even clean the floors!
And when I wanted to cancel my reservation the hotel said they will not charge a penalty fee, but lastminute charged me more than one night penalty fee!
YOU ARE AN AGENCY YOU DON'T HAVE THE RIGHT TO APPLY A PENALTY FEE OF YOUR OWN WILL! IT'S BEEN 10 DAYS AND THEY STILL DID NOT RETURN MY MONEY!
AND IF YOU ARE ABROAD YOU WILL SPEND POUNDS, POUNDS AND POUNDS TO REACH THEM BECAUSE THEY DON'T HAVE A FREE CUSTOMER SERVICE LINE FOR ABROAD CALLERS! AND IT IS LITTERALLY IMPOSSIBLE TO SOLVE YOUR PROBLEM USING E-MAIL THEY WILL JUST SEND A GENERIC RESPONSE!
AWFUL TERRIBLE EXPERIENCE...:(
DONT MAKE THE SAME MISTAKE, AVOID THEM!