lastminute.com

Last Minute found me a great deal and booking was easy and efficient. They emailed by boarding passes and provided me with recommendations. I would definitely use again.

Really poor service. Due to their own payment systems being down I had to book over the phone (for which you pay a premium number). They booked me on the wrong dates despite me having confirmed the correct date with them on at least 3 separate occasions. I then spent hours on the phone with them (on a premium-rate number) trying to correct it. They kept telling me that they would get back to me within a specific deadline. They missed every single deadline. I kept chasing, they kept saying that they would get back to me by a particular time, and then once again they would fail to do so. I finally gave up and rearranged all my other bookings to take the flights on the wrong dates. I later tried to add luggage to my bookings. They replied with a message saying that it will take 72 hours to confirm the addition of the luggage. Six days later, having heard nothing, I called again (on a premium-rate number) to follow up. They told me that the delay had been caused by the BA pilots strike. 1. I'm not flying BA. 2. The pilot strike was announced more than 2 days after I requested the baggage to be added. They have finally provided me with a quote for the additional baggage. One third of the baggage charge is last minute.com's handling charge. One third! They charge 10 euros PER PERSON for EACH LEG of the trip. As though they repeat the work for each leg. No they don't. They process it as a SINGLE TRANSACTION. At least airlines are in fact carrying your bags on each trip.

My flight was cancelled due to covid-19 and I have been waiting for the refund for over 6 months. Lastminute.com if you are reading this comment here is my Booking ID: *******706
I know the situation is complicated for everyone but I am starting to lose patience and hope. Since April, my refund is in "Finalising refund", what are you waiting for? I'm tired of getting pre-made answers from your customer support.
FOR EVERYONE ELSE, I WOULD NOT RECOMMEND THIS COMPANY IF YOU WANT TO RECEIVE QUALITY AND RELIABLE CUSTOMER SERVICE.

DO NOT BOOK! I booked with lastminute.com and the hotel was closed! Leaving myself and my 2 children outside of a closed hotel in a foreign country at 10:30 pm If I was unable to speak Spanish and ask a local lady for help I would have been screwed! THEY LET ME BOOK AND OAY THEM FOR A HOTEL THAT HAD CLEARLY BEEN CLOSED FOR A LONG TIME!

Do not buy anything from them! My flight has been cancelled and I didn't get a refund and I didn't get any alternative offers! I even paid extra money to secure my flight. Worse agency ever!

Unbelievably terrible experience, misleading information. This agency should not be granted to sell flight tickets. They sent me an email, saying they have canceled my flight, my flight is however still seen as confirmed on their website.
Supposedly, they sold and confirmed tickets with an error price (they forgot to calculate taxes in the price), therefore they cancelled the flights with the operator (Air Canada) without my prior consent or information. After cancelling them, they told me tickets are still confirmed and I have nothing to worry about, so I booked the accommodation and all my planning, without the option of cancellation, since they said the flights are confirmed.
Following this, they notified me the flights are cancelled and I will get no whatsoever compensation for the accommodation and other costs, besides what I paid for the flights (due to their mistake and decision to cancel the tickets). However, my flight is still seen as confirmed on their website.
Please note, that, other competitive agencies to whom the same error occurred (that forgot to calculate taxes in the price) confirmed these tickets because it is obviously their fault.
Lastminute is working with a policy of pure manipulation, now trying to sell tickets for triple price of the first ones, to intentionally gain funds, which is for me a sign of extortion. Total chaos. Regulators should double check their competence and reconsider their license to operate.
Unbelievable customer support they were supposed to give me a call, no one called. Most unpleasant experience, terrible. Most negative review.

Booking with you was easy but the flights were terrible should of been 6.30 take off but 9.20 and 2 planes later we took off and they were not Jet 2 planes which it said on our boarding pass

**NEVER BOOK A FLIGHT WITH THEM** I recently reserved tickets with Bravofly and they changed my flight details without my consent. I have the "successful payment" page still open and have sent them proof of the flights I paid for, but they insist it gives different flight details in their end. Which makes sense because THEY BOOKED THE WRONG FLIGHTS and refuse to take accountbility for that and either refund me or get me what I paid for! I physically cannot run around an airport to make the connecting flight on the ridiculously short layover they've now booked me on.

I booked a hotel through last minute.com for myself and my partner On the day of the booking my partner was taken to hospital after having a seizure. Whilst at the hospital i attempted to ring the hotel to cancel my booking. I was unsuccessful for proceeded to ring Lastminute.com as this was who i booked with. I was informed on the phone that last minute would deal with the situation and i needed not to do anything else. They would go through their procedure to try and get a refund or the opportunity to re-book due to a medical emergency. I was asked to retain documentation from the hospital to prove we were there.

I did all of the above and went back to my partner. After numerous emails and phone calls back and forth with Lastminute.com we were told there was nothing we could do as we had been put down by the hotel as a no show. This is unfair as i left it upto Lastminute.com to inform the hotel as i was unable to get through and at hospital. Lastminute.com customer service man assured me he would take it from there and i need not do anything further with regards to the hotel. Now i am having to contact the hotel myself to try and rectify the situation. Something i feel Lastminute.com should have done a better job sorting.

I have paid extra money to change the dates and I have been waiting for my new dates for 2 months. It is very short now and I don't know if I will be able to fly.

My wife's parents were supposed to be travelling back to China on 31st Jan 2020 with KLM. Due to Covid-19 KLM cancelled their flight from Amsterdam - Chengdu. Every time the KLM customer care team changed the flights to a different airline that flight was cancelled too. In the end we cancelled KLM and booked elsewhere.

KLM said we are fully entitled to a refund but it needs to be from Last minute.com because we booked through them.
Last minute.com agreed in writing to a full refund for the cancelled flight tickets and said the refund would be processed immediately on 9th Feb. We have waited a number of weeks for refund and still nothing. On contacting Last minute.com again (which is a premium rate number) today they are now saying we are not entitled to a refund even though KLM and Last minute.com previously confirmed in writing we are definitely entitled to a full refund.

AVOID LASTMINUTE.COM AT ALL COST!

I bought a flexible flight through them and asked them to make a change (over the phone as I could not do it online), they called me back the next day asking to accept additional charges (which I did straight away), however they did not send a change confirmation. I called them back the next day just to hear that they were busy and that I had to wait but that everything would have been done for me. I tried to call them after a few days again (as I could see that the flight I was trying to book was not available anymore so I started to worry) but could not get through and finally today (after nearly a week), I managed to speak to someone who confirmed they were working on it and straight after I received a phone call saying that my flight could not be changed! In a nutshell, they waited nearly a week to process the change and meanwhile the requested flight had been sold out! Also, they tried to say that it was the airlines' fault as "sometimes flights can be cancelled" but, as I can see from the airlines website, there are 2 flights on that requested day (I told lastminute.com I didn't mind either of them as long as I could fly on that day) which have not been cancelled, they are simply sold out as lastminute.com waited so long to process my request!

Simply thieves, they added GBP 25 to the total without informing me and discovered only after payment, before payment you see only the original total without this GBP 25 and they mention nothing about any fees to be added, when I get back to them they told me that it's booking fees and refused to refund and told me that these are their conditions which are mentioned in the confirmation email, this email only received after payment and not before so of me it's a silly joke

Unable to complete my booking.

I have been told it can take 15 days to process the refund

The flights are tried to book are still being advertised by this company.

THIS COMPANY HAS TO CLOSE SHOP, THEY HAVE OUR MONEY AND WILL NOT GIVE IT BACK. Never book with this company, we were due to go on holidays yesterday but got no personal email to apologise only a standard letter. How can this company continue to advertise for holidays, they are robbers and do not book with this company, we have to get this company closed down.

Dont use this company unless you want to lose a lot of money. I booked flights via their website but was told by an email from them that both of my flights have been cancelled. I got a credit for the outgoing flight but no refund for the return flight. When I called them somewhere in China, I was told that my return flight was still active. I was in shock and horror as I was not in Corfu so how could I fly back. I was told that the email sent to me for cancellation of both flights was system generated and was sent in error. The email came from lastminute.com and clearly stated that both of my flights were cancelled. Luckly, I was able to change my return flight which was with Ryanair but would have known nothing about this if I had not called lastminute.com for a refund. I was told that I would have lost all my money for return flight if I did not travel. The moral of my horror story is that you should book direct with airlines and not get tempted by cheap deals on these web portals who do not even have a complaints procedure.

Stay away. Damned scammers.

I bought a trip via these guys last evening. When paying I had one price showing on my screen. I entered my card details and confirmed the purchase. A minute after I receive a confirmation email. In this email they have charged me another price than the one showing me for my trip - a price of whopping 45 % more!

I entered their page again, right after, and with a new search for the same journey I still got shown the same old price. I take a print screen and figure they must suffer some technical issue.

The morning after, today, I contact them over phone so they can just adjust this error. When I finally get through I get put with a very self-important lady who ignores to listen to me and tells me like this:

- Our system is never wrong, so if that is the price deducted, that is the price of the trip

- If you can afford to travel you shouldn´t whine about having to pay a bit extra. I´m sure you can afford it. And then hangs up the phone.

What the heck kind of customer support is this? This is not serious anywhere. Stay away from these scammers and go with someone else less likely to rob you. This is totally insane and pure robbery - show one price, let the customer pay (thinking he´s paying that one price) and then deduct another, way higher, price from his bank account!

Ignoring trying to help, and with that attitude, just makes me completely convinced this is a normal way they scam people who will then have a very hard, or probably close to impossible, path to try to get their money and right through.

Disgusting. And pure robbery.

THIEVES!
THIEVES! DO NOT EVER TRY TO BUY HOLIDAY FROM THEM! BIG LIARS THAT PROMISE YOU TO HELP YOU AND AND YOU ARE ENTITLED TO FREE CANCELLATION JUST FOR THEM TO HIDE THEIR FEES IN TERMS&CONDITIONS. HOLIDAY ADVERTISED AS FREE CANCELLATION

AVOID! I had two way journey from London to Delhi via Kuwait. I missed my flight from London to Delhi and took another flight. While comming back when I check at the airport, there was no booking and my returned ticket was cancelled without any notice. There was no helpline number only useless chat messenger. They have taken my money and stolen it. I was with the whole family for 4 members WE ALL WHERE SHOCKED HOW CAN THEY DON IT.
Then I have to buy again new ticket at the airport to come to London.

PLEASE AVOID AT ALL COST.

It's 7 days to know cancellation fees and at the end it's non refundable and as per their policy they mentioned cancellation fees or in some cases non refundable so I have to guess that non refundable following up with very poor agents keep on holding no solutions avoid as much as you can terriable wasting time energy and YOUR MONEY! 1500£
AVOID... AVOID

I booked a hotel for next year with Lastminute.com.

According to the terms and conditions, I paid £109 deposit.

Again according to the terms of the hotel, I got a full refund if I did not cancel one month before the actual booking, that was May 2024.

I cancelled yesterday. I was entitled to a full refund. Lastminute sent me an email that was rather unclear; it gave me an option of selecting a voucher of £10 amongst other offers.

There was no option for me to select a refund of my money. A few minutes later after selecting the gift (which I did not want in the first place, it was forced on me; no selection to object), I received an email with a Travel Credit of £119. That is £10 voucher, £109 of my money.

In their terms and conditions I get a full refund of money. There is no condition to be repaid using Travel Credit. I immediately responded to the email. The response was it was no one where they monitor the emails. I went their online chat. The chat gave me a number. I called the number. The Lastminute agent informed me there was nothing they could do.

Fully aware I had been scammed, I called the Credit Card Fraud Team of my bank. I await their response.

I travel a lot. Lastminute.com has lot a potential valuable customer through greed. And my friends and family will be warned from using this company.

The choice of booking a flight and a hotel room worked out well for us. The service provided by Lastminute.com meant that we had all the documentation for the flights and the hotel on our phones. The bundeld hotell, The Inspira Santa Marta, is a well placed in Lisbon to visit all the main attactions and is conveniently less than a ten minute walk from the nearest Metro station on the main boulevard (the Avenida). Incidently, the Metro connects to the airport - a 30 minute trip away with one change of train. The hotel is comfortable and clean with a very helpful staff. There was no communication dificulties as the staff all spoke excellent English - making up for our rather poor knowledge beyond the basic good morning "bom dia" and thank you "obrigado".

They have ignored 30 odd emails not answering any of them for the last fortnight. Have lost my money due to their ignorance, would advise anybody not to use them.