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lastminute.com has a rating of 1.3 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about lastminute.com most frequently mention customer service, full refund, and return flight problems. lastminute.com ranks 627th among Travel Agency sites.
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I booked a trip to Budapest for me and my wife to stay at the 5 star InterContinental Hotel and it went very smooth and no problems whatsoever. They were far cheaper than any other company and I would recommend lastminute.com 100%
I am very disappointed with how long it takes to get things done. It feels like I've been taken hostage by Lastminute.com. The hotel I selected was shown as available online, yet the agent's email response says otherwise. I was also misled by a previous agent who assured me I would receive a call, but no one contacted me. This is extremely poor customer service. Your web chat agents are unhelpfully cold and robotic; it felt like I was speaking to a chatbot. When I requested to speak with a supervisor, I was denied. Changing this trip has become an incredibly stressful experience, and I'm regretting using your service.
Hotel was clean and tidy close to the town parking was £18.50. Sat -monday multi storey next to hotel
Where is my refund flight is cancelled last year still waiting for my refund absolutely rubbish company DO NOT BOOK WITH HOLIDAY OR FLIGHT WITH THIS COMPANY
Booking my flight with last minute is a great experience. All went smooth. Great happy to recommend last minute to any one.
This company is a disgrace! Will take your money and will not refund you! Shame on you! Warning! Never use this company!
Dishonest and difficult to deal with. Will do anything to refuse refunds, reduce refunds and avoid responsibility.
Book with last minute due to thomas cook collaspse and was impressed with them. Would book with them again.
I got a very good deal with a hotel room in Preston, the service was very good and the hotel room fantastic!
Avoid this company and never buy from them.
Never buy tickets
Never buy travel insurance
It is all scam.
Staff are unprofessional,unfriendly,not helpful,unreliable, I would not recommend anyone to use the Lastminute.com
Changed out flight with 4 days... can't do anything about it!
No refund or nothing! These are just criminals!
48 hrs after paying over £1200 not a hint of confirmation... cancelled and going elsewhere --- you had better get my money back pronto!
The slightest change to plans and they will completely abandon their customers. Worst experience ever.
Fantastic... no messing about straight to the point... I use this company regularly... highly recommended
Superb hotel, fantastic location be prepared for an expensive bar bill though. Very much looking forward to our return.
Both companies looking into issue. Be careful of error message on screen always check your bank account to see if money has been taken out.
Overall, good short break and nice hotel, if more choices on airports, that will be even better, really don't like Gatwick airport.
Return flight not booked, left stranded. Trying to get hold of anyone is impossible. Avoid at all costs
Had worst holiday booking experience with last minute.com. Never trust lastminute.com customer service
Late sending boarding passes spent holiday worrying Had to have airline change seats at airport Bad!
Still waiting for a refund - 5 months later - always making excuses - use another company, they deserve to go bust!
Be careful when you book with Lastminute.com once you booked with them they are no willing to assist you they are just lying all the time, all these people cover each other is the worse company with the worse customer services.
5 month ago we purchase a flight ticket with this company and we realised that we wrote the wrong surname on this booking and we realised straight away, we know as a consumers, we have 24 hours to amend the booking with any airline, but these people didn't want to do it straight away they kept saying to us to wait for 24 hours and they will contact us, as you can see this waiting as became almost 5 months and the flight is for this Monday and they haven't done anything, the airline kept saying to us that is no them responsibilities they just waiting for LASTMINUTE to send a notification were stated that they give permission to amend this booking, today 05th July we are still waiting for an update we kept calling this company every 30mns.
PEOPLE PLEASE MAKE SURE YOU DON'T YOU BUY ANYTHING THROUGH THIS WEBSITE EVER AGAIN, MAYBE YOU ARE LUCKY THE FIRST TIME, AS IT HAPPENS TO US, BUT YOU NEVER NO FOR NEXT TIME.
ALL I WANT FROM THIS COMPANY IS A SOLUTION TO MY MATTER ASAP, AS WE ARE TAKING LEGAL ACTION ON THIS NOW.
Their service seems helpful at first glance (live chat support during biz hours, flexible insurance plan, etc.) but the limitations can really destroy your plans if you need to change anything after the initial booking.
We submitted 4 change requests only to find out 14 days after the initial request that our booking was ineligible for changes and our only option was to cancel our original ticket, collect 90% of ticket value from FullFlex plan, and rebook new tickets. During this wait the price of the new flight doubled. Other issues:
- Not all flight options were available to book with voucher. Certain flight options were found on Google Flights did not exist for booking within Lastminute.com search (forcing us to pay for other more expensive routes with our voucher)
- Booking change requests are sent to a team and responded to within 4 days, but you are unable to talk to this team live to discuss options. If request is denied for any reason (getting error from airline, time not available, etc.) your ticket is closed and must submit new ticket with another 1-4 day wait.
- Requests were denied with little/no explanation on why. Agents on phone were not able to help with making changes live. We requested a callback from the team that handles the actual changes numerous times and never received a call. I suspect they are critically understaffed in this department and only have agents to receive requests/complaints, but not to help solve requests.
- Customer support not open 24 hours, so while travelling in Asia were unable to discuss booking issues until 8am UK time.
- Supervisor/manager team is completely blocked off. Support team on phone refused to connect us with supervisors or other team which could help address issues live. This is critical when looking to make changes impacting an itinerary within 2-5 days of departure. We were forced to wait for email responses that took several days and had very little information.
Overall, too many issues and limitations to ever recommend their service.
Tip for consumers:
Only worthwhile if highly confident you will have no changes. Small cost savings were not worth it in the end as the confusion / lack of communication from their support team led to us ultimately spending more money than if we had booked direct originally.
Products used:
flight purchase
Impossible to reach, no money returned from cancelled flight from Copenhagen to Rome. Website telephone is oblygt an answering machine. Avoid!
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Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories.
Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.
