lastminute.com

Didn't know what hotel I booked until I paid... wow wasn't disappointed great hotel excellent price will definatly be using again

I received a booking offer for the atados on In Park in Southend for only 50£ and the hotel was great

Purhased flight insurance as was flying because dad was deathly ill.

Cancelled flight because itinerary didn't work on the return.
1) call center could not change return flight even though the ticket was purchased 2 hours before.
2) if you get credit back it's on 70£ of a £800 flight purchase... So you get credit vouchers, minus the 100£ insurance you paid. So I got 700£ back
3) online when I was rebooking my flight they added another £100 to my 730£ flight.
Called the help number numerous times to ask why, they said they couldn't help and someone would get back to me by next day morning. They didn't. Called again they said they couldn't help and would have someone else call me. Finally couldn't wait any longer as prices went up so I paid another 300£ on top of the 800£ I paid for my original flight.

It's unethical and legal robbery.

I could have flown first class on a flexible ticket for that price.

Value for money = 0 if anything = minus.

Service of call center some people were very kind and sympathetic but utterly USELESS. Note caps.

The insurance I took out was s joke. I actually took it out by mistake by hitting s button I thought said next with the small writing next to it that asked for the additional insurance... sneaky... especially if you're in a rush because you just got the news your father is in his deathbed. He's still alive BTW.

The first time it asked for additional insurance I declined. The second time it asked next to the next button, the decline button a second time was on the lower part of the page you had to scroll down to decline.
Scoundrels. I'm refraining from using colorful language here.

The insurance is also partnered with bravofly group that purchased them in 2015. All I can say is i hope your stock dips to the far reaches of hell guys.

Crooks took money they weren't supposed to take. Sick and disgusting. Sin and a shame. Stop taking ppls money. Yall going to hell.

I am a regular user
Mainly for booking Hotels in the UK and abroad
Great easy to use safe service
Excellent choice of Hotels available
Quick booking

On the 18th May 2022 I booked a return trip to Thailand for 27th June 2022.
I paid lastminute.com the sum of 917.61 pounds.
On the 26th of June 2022 I was informed by Lufthansa that the flight LH2317 was cancelled, even though I had printed the boarding passes. The german pilots were striking and cancelled many flights.
I contacted lastminute.com and was informed by telephone and email that I would receive a full refund for the entire trip, as the first part of the planned trip was cancelled, I was unable to complete any part of it (I booked to travel to Thailand with another company and travelled a few days later at HUGE expense)
Yesterday after waiting 4 months for a refund I was informed that lastminute.com have been approaching the WRONG AIRLINE for the refund. They have been asking Thai Airways. The boarding passes clearly show LUFTHANSA at the top. The letter I received saying the flight was cancelled was from LUFTHANSA.
I have written many emails and complained so much and still I have received NO compensation and NO refund.

I wouldn't book through lastminute.com ever again! I'D RECOMMEND EVERYONE TO THINK TWICE BEFORE MAKING A BOOKING. ESPECIALLY THOSE WHO ARE TRAVAILING WITH BABIES OR KIDS! I had my doubts about this company but i missed the ba.com sale and found a deal on here which seemed good at the time. £200 less than ba.com but I was made to book another flight because we were 4 mins late before the gate closed. We had our daughter with us who is 17 months. We had already done online checkin! All we had to do was drop our bags off.

In short, the lady at the desk (Selima) said we were late. "Doesn't matter even if its by a min". I try to explain how its difficult with the little one etc etc and it was our 1st time at Standsted... She spoke to someone over the two way radio but wouldn't advise we had a baby with us. When I asked her why she didn't mention we had a baby, she didn't reply. I asked to speak to the Manager. No one came and at this point I knew i had to pay for another flight so I said just get me on another flight as we were only away for 4 days. I had to pay £379.20 on the spot. Didn't accept Credit card!

Customer Service was shocking! Not once did i shout! You can check any CCTV camera from the day. Maybe that's why i was made to pay.

When the Manager came down eventually (Charlotte). One of the first things she said was."Sorry i didn't know you had a baby with you"! All one very big joke!

Pegasus say speak to Lastminute.com and Lastminute don't want to know. I BOOKED IT THROUGH LASTMINUTE.COM AS A PACKAGE SO I HOLD THEM RESPONSIBLE.

Completely disaster company! Holding their clients' money and not make refund quickly! NEVER USE THIS COMPANY! THE WORST!

One of the worst customer service experiences I have ever had ---

I booked a hotel room in Amsterdam with lastminute.com and was given a booking reference. One hour later I received an email from lastminute.com saying that the room was no longer available in that hotel and that my reservation had been cancelled. I went back onto their website and booked a second hotel room. Several hours later, I received a second email from lastminute.com to say this room, too, was no longer available. I was leaving the following morning for Amsterdam, I had booked TWO ROOMS on their website and still had no hotel reservation.

However, even though lastminute.com had failed to secure a hotel room for me and both of my hotel reservations had been cancelled by them, the hotel fees for both of my attempted bookings had been frozen in my account by lastminute.com - over £1,400.

I called their UNBELIEVABLY AWFUL customer service and asked to have my money released (my money they were holding for services they never provided). I was transferred all around India and no one could help me. On each call (I made three calls to lastminute.com that morning) I was told I would have to enter my credit card details to access a different 'customer service' number and pay a per-minute fee to speak with someone who could help.

I refused this ridiculous offer to pay them money to correct their own mistakes and I emailed lastminute.com instead. I then began to receive several emails back from them (8 in total) confirming they had not charged my debit card for the two cancelled hotel bookings and two of their emails explained that my money had only been 'frozen' and that they would release my money immediately.

TWO of their emails said this: Please rest assured that no money has been withdrawn from your account and the frozen credit will be returned...

The next day, and while on holiday in Amsterdam, my card was charged £1400 by lastminute.com for services they never supplied. I then began receiving emails from them saying I would soon be refunded. I had to wait another 4 days for my money to be returned to my account.

I've now done some research and have found that reviews like this one are all over the internet about this company. Many people have experienced very serious issues with lastminute.com. My experience with them was awful and I felt powerless to get any satisfactory resolution from them.

I will never use their website again. I am trying to get my bank to charge them with fraud as they seem very happy to take people's money without providing any service.

WORST COMPANY THIS IS ridiculous DO NOT ORDER FROM THEM! They canceled my ticket out of no where and put me on hold for two hours. This is a scam

STAY WELL AWAY from these take your money then cancel at last minute really really upset they nothing but thevs

I realized they were scammers, also since they never sent me a real booking confirmation (lmfao). I lost like 700 euros and they kept trying to reach me to pay the rest of the amount.

I recorded them when they were asking for my cc details and also my CVV. When they called last time I told them theyre scammers and not to call me again and that I've reported them.

Then they sent me this email:

"Dear Mr. *****,

We are writing to you regarding your travel package, which you have booked on our website lastminute.de with the Booking ID *******152 for the total amount of 1,451.01 EUR.

As you already know, at the time of booking you made a deposit of 695.50 EUR and agreed to pay the remaining amount of 755.51 EUR by 13/09/2021.

In accordance with our terms and conditions, which all users agree to before payment, we tried on 13/09/2021 to automatically debit the remaining amount from the credit card that was used for the deposit. Unfortunately, we could not automatically debit the amount and the remaining amount remains unpaid.

Any failure to pay the full amount of the travel package within the payment term will result in the cancellation of the contract. Therefore, in accordance with the terms and conditions, we can withhold the down payment you made at the time of booking as an advance on the damage incurred, which amounts to 90% of the total price of the travel package. With this in mind, we tried to automatically debit the difference between the deposit and the fine on 29/09/2021. Unfortunately, it was not possible for us to receive the payment automatically.

Therefore, we regret to inform you that if we do not receive the payment amount of EUR 610.41 in full within the next 10 days from 09/29/2021, we have no alternative but to take legal action against you in order to receive the remaining amount.

We encourage you to consider this email urgent as this is our last reminder to you.

Kind regards,

Bravonext, S.A.
Legal Department"

Bunch of idiots. They cannot even fake a character and start their conversations very formally. Who the hell can scam someone if you answer the phone with "Hello"? LOL

Bunch of $#*!s

Wicked service by last minute, easy to book and navigate and use. Would recommend them again...

I booked a holiday package
I have spent a full day reading reviews online and I was very satisfied with the reviews and the position of the hotel.
My flight to Prague was at 7.10am on the 26/12/2016.
At 8 pm on the 23/12/2016 I was left a voicemail from one employee of LastMinute.com saying there was a problem with my hotel booking.

The next morning, when I managed to get in touch with someone, I was told the hotel was no longer available, due to a "system error", therefore I had no choice but to take the only hotel you had available at that time.

It is utterly ridiculous that I have only been informed of this issue two days before my departure (one of which was Christmas day) whereas my booking has been made on 27th November 2016, nearly one month earlier.

It has been particularly stressful to spend the morning of the Christmas' eve over the phone with you trying to resolve the issue.
I booked a three-star hotel in Prague 2, which included a spa, near the amenities and at short walking distance from the city centre and a was given an aparthotel in zone 5 and a very dodgy area with the explanation that everything was booked over the festive season.
I was left with no choice but to accept that hotel, whose standard was much lower than the standard of the hotel I paid for.

Additionally, I had to incur in additional, not planned expenses to pay for taxis to get back to the hotel from the city centre after midnight.
This is because there was no metro running after midnight and the very cold temperature at that time of the day would have made very challenging to walk 30mins every night to return to the hotel.
I wrote a formal complaint and called the company several times to obtain at least a partial refund. Not only they did not give me a refund but I had no reply whatsoever or apologies from them.
WORST COMPANY EVER

Absolutely horrible experience.

Nowing my itenary clearly, I made a search for 21st-23rd initially using their UK site for Venice. However the UK site uses GBP, while I wanted EUR to compare similar prices against other sites.

So I switch over into the Irish version, prices are in EUR. Get the same mystery hotel and pay. After payment was confirmed the confirmation PAGE showed details, which I naturally accepted to be the same as the confirmation EMAIL.

Come to the hotel on 21st, and hotel informs me that my booking was actually for 19-21st. That can't be right, I show them the confirmation PAGE, but lo and behold there's no dates on the confirmation page. Then I go to the confirmation EMAIL which shows the dates 19-21st, which I absolutely could never have done as on the 19th we were not even in Italy.

Now normally I'd contact the website, but the website offers a 24/7 phone line only, in UK. That is, unless you have ability to make international phone calls, there was no way to contact the website at all, no online form no email.

Lacking any other way, I had to pay upfront for my 21-23rd stay (hotel kindly gave us a discount), while the cost of the reservation was completely wasted.

After returning home and having access to international calls, I call the website customer service. Essentially they said "you can't prove you clicked 21-23 or 19-21, so there's nothing we can do for you, and there's $#*! all you can do about it".

For the trouble and all of that, avoid this booking website. You're much better off going with expedia or hotel.com or agoda, literally any other sites that will show you the key information on the confirmation PAGE post payment.

I contacted lastminute.com due to me not being able to stay at a hotel, due to the family emergency of my father-in-law falling terminally ill.

I initially spoke to the hotel direct, who agreed they would accept an amended booking date due to the circumstances, however I would have contact lastminute.com first because booking was through lastminute.com.

I spoke with the team on 15. 03. 17 at around 20:00 and was informed that this amendment would be no issue providing the hotel agreed the amendment. I was also told that this would be resolved within a matter of minutes.

On 16. 03. 17 at around 20:00 I received an email stating that the amendment had been rejected. I promptly telephoned the hotel who informed me that Lastminute.com had only contacted the hotel circa 20 minutes prior to receipt of my email. Nearly 24 hours after my initial phone call.

The hotel advised that had lastminute.com contacted them when I had initially called, the amendment would not have been rejected.

This was obviously a time sensitive situation as the hotel stay was 16. 03. 17 and the staff lied to me by stating they would resolve my situation within a matter of minutes.

I then called the team again 16. 03. 17 at around 21:00, and was told by customer care management that he would personally resolve the issue by calling the hotel within the hour to corroborate my story, and call me back to discuss.

Over 24 hours have passed since that phone conversation and I have yet to hear back from lastminute.com.

This is the second time I had spoken to the customer 'care' team, and on both occasions I have been told that the team would contact the hotel and resolve this situation, however on both occasions I have been lied to. This situation has neither been resolved, nor it appears has the lastminute.com team undertaken any of the works that were promised to me as a paying customer.

On top of that I find it utterly disgusting and offensive that lastminute.com would dare quote policy at me during a time of bereavement, especially when I have already undertaken a verbal agreement that the booking would be amended and the situation be resolved, irrelevant of policy.

This situation is NOT about the money, but about being lied to and treated with absolutely no sympathy or decorum.

It's embarrassing that the only way this company takes action is if you air you customer services issues is over social media but I'm sick of having my emails ignored and told on the phone daily that you will get back to me in 24hrs!

This girls holiday was ment to be an exciting, fun holiday to celebrate a joint 30th Birthday and a chance to get together before a couple of deploy the month after. We are now being left with nothing but uncertainty, frustrations and stress!
It has now been 8 days since out initial conversation and we have not been given an reassurance or answers to rectify this problem.we called lastminute to try and clarify these changes as this would massively affect our hotel bookings and trips already planned and paid for. We were told this will be looked into to see if they could find us another flight if not we had the right to cancel our trip... Last week when checking details preparing for our amazing holiday we noticed an 18hr time delay had been added to our flight without us being notified by an email. (Apparently this company doesn't seem it common cutoresy to notify you of an added 18hr delay to your holiday).

I have since been contacted with a flight change, several hours after the above post was put on Twitter, I am now again chasing your company that the flight changes have been accepted and amended.

The holiday is departing in 15 days, and my group is no more certain if this has been sorted! Still no news on my account or from the telephone call I just had with your team for 25minutes who told me they hadn't recieved my flight acceptance email or my email sent yesterday, asking why I still hadn't heard anything 6 days later!
So no surprise I was AGAIN told to wait a further 24hrs!

How do you get away with this! Completely lost faith *******@lastminute.com!

1 star! If possible, I would not put any stars at all. Terrible experience. We booked our trip and they took the money from our account immediately. After 8 days they call us back to say that the room that we want is not available anymore. Despite explaining that by the time we had done the booking, it was still available, they say to us that someone from the team will call us back. Nobody was calling and everytime that we called them, the people at the telephone center would say that they do not know and someone responsible for our reservation will call us back. They did not. After calling and calling and sending e-mails, each member of the team would offer a different kind of room. After we agreed, nobody was confirming. We would call back and everytime they would give us a different package with a different kind of room and different price, despite us having confirmed for the first offer. The whole process took us 3 weeks to sort things out. And they did not offer money return, so that we could book with another platform, such as expedia etc. After we think that we have finished, we arrive at our hotel. We had booked all inclusive and paid for that. There, the staff says to us that we had booked full board. We show to them the e-mail confirmation by lastminute.com and they say to us that the reservation had been done through expedia! After calling and e-mailing them again and again, lastminute.com say that they will sort it out with the hotel. The next day the hotel offered a boat trip and we booked it. People who booked that trip could upgrade to all inclusive, if they had not done so. We receive an e-mail by lastminute that all are OK. As we come back from the boat trip, the hotel says to us that they would upgrade us to all inclusive, since we took the trip and that lastminute.com agreed with them ( although we had paid extra money to lastminute for all inclusive for all days). We call them again describing the whole situation and explaining that we have paid for all inclusive and not for full board. And they reply that now after the boat trip you are all inclusive, which was actually offered by the hotel, and not lastminute that we paid extra. We have written a complaint e-mail and asked for refund of the money paid for all inclusive, as last minute had paid the hotel for full board, and now after 8 days nobody has come back to us. Just do not book with them! Unreliable and actually you can get the same prices from other platforms, such as expedia as they did... Do not book with them!

On September 12th I bought a ticket Bangkok-Manila and back on your website, I got the reference *******774:

- DMK 10:10 18 Oct - NAIA T3 flight number 5J930 airline Cebu Pacific

- NAIA 18:25 hrs 18 Oct - DMK (Bangkok Don Mueang airport) 20:40 hrs airline Air Asia Zest flight Z2287

Just when I pressed the pay button I realized the date was incorrect so I called inmediatly (I think after 5-10 minutes) and I explained what happened
The operator told me they had already paid the airline for the return ticket, but they hadn't pay yet the other leg of the trip so she said I would be reimbursed for 1 way and they will check the other way. She said I would be informed conveniently by email. Since I got no news I called a couple of times and they always said they would inform me in due time. Finally I received an email telling me I will not get any reimbursement. They will just keep my money! I sent a complaint by email to their customer care email but got no answer. That's how it works. Be careful with lastminute.com. I wouldn't buy anything from them

Flight refund 1 year later still waiting, they lie, they cheat and they steal my hard earned money!

So, first of all i booked my holiday (flights, hotel, half board with transfers) it was a little out of my budget but it was a good deal so i went ahead and booked. I am supposed to be flying out in 9 days, i get an email confirming my request and stating that it is being processed but i haven't got the booking yet. I was completely fine, i checked my account and realised they had taken the money out of my account, then i received an email stating my package was no longer available and told i had to call them. After the first 40 minutes of being on hold and 5 minutes of actually talking to someone i was understandably getting frustrated, i had staff laughing down the phone at me and lying point blank. I was told that i need to pay £200+ to keep my booking as the rates had changed, i then decided to try and see different flight//hotels for the same price, i was told at first there was none and then i was told of a flight change. I am supposed to fly from london to palma, mallorca and then fly palma, mallorca to london. The man on the phone offered first of all for me to fly london to mallorca and then on the way back to fly from madrid to london, so i was expected to make a 17 hour car journey from mallorca to madrid out of my own money for a flight. Then i was told i can fly to palma with a stop over, 20 hours in ibiza, after getting transferred through to 4/5 people i had come no closer to them helping me, they wouldnt accept that it was unfair of them to have changed the rates so rapidly and with such a huge difference, had offered me no help at all and did not help to calm me down when they clearly did not care and gave me attitude on the phone. I asked for a refund and was told it can take up to 15 days, im supposed to be on holiday in 9 as i have booked the time off from work, when i explained this i was told to book another holiday and wait for the refund. I was not offered any help, no alternatives, when i gave them alternatives from their website of different hotels i can stay in i was told to call back tomorrow and see if the rates change or not, i was on the phone to them for altogether 3/4 hours most of which was me left on hold (they do that a lot. 10-15 minutes at a time) and have got no where. DISGUSTED with this site, would NEVER ever use them again and would never recommend them to anyone. Now i have to wait up to 15 days for a refund, waste a week of holiday from work and also have no holiday whatsoever for my self. Complete let down the staff, the site, the prices. DO NOT BOOK with this website you will get charged extra after booking and will have no customer service whatsoever.

I hope this review can help others not to book with this company and save you from the problem of finding yourself 3 days before your departure with nothing booked!.
Last week my boyfriend and I booked a week in Majorca, flight + hotel £720 per person, it didn't seem true after spending weeks searching on all the sites, finally a great hotel and in a great location, with super convenient flights!
And indeed it was not true!
We made payment last Sunday evening, by phone, they told us they would confirm within 24 hours.
24 hours later still no confirmation, despite the money have being accepted. We called again and they told us to be patient and that they would call us back the next day to confirm. During these 2 days, the package chosen by us was still available online and at the same price.

2 days later the trip is not confirmed yet, they tell us by phone that they are waiting for confirmation from the hotel.
Yesterday (Thursday, 4 days after payment) we receive an email saying that the trip is not accepted for some reasons and to call them for an alternative within 24h or they will automatically cancel our request.

We called them again and they told us that the flight has risen in price so if we want to leave we have to pay another £500. AND THIS FOR ME IS AN EXTORTION!
We were unable to talk to a manager or a supervisor, the simple call center staff can not help us and they have no right to suggest us any alternative than 2* Hostel (with horrible reviews on Tripadvisor by the way) or a refund when we booked a 4* Resort & Spa.

To our question "If we paid you last Sunday and the package was on sale until Wednesday, why did not you book the flight and the hotel immediately instead of waiting 4 days with the risk that the flight would increase?" they do not know how to answer... All they can say is that they'll make a refund, but we don't want a refund as we don't have time to wait for the money back and book somewhere else. My boyfriend is on holiday since 21st of August and today is already the 18th.
A serious agency, as I have already tried in the past, would offer us an upgrade or an alternative of a hotel of the same category to heal the problem they caused us.

I promise that I will take this further and I'll contact my lawyer as I also have proof of all written above, I will write reviews on every internet page (Italian, English and all the other languages I speak), and I will make this story public with all my acquaintances, no one will ever book a holiday with these thieves.

Please, rather than give your money to Lastminute, burn them, the result you get is the same.

WORST COMPANY EVER. LACK PROFESSIONALISM. WORST COMPANY EVER. LACK PROFESSIONALISM. WORST COMPANY EVER. LACK PROFESSIONALISM.