lastminute.com

AWFUL COMPANY I had a similar experience with ebookers last year. Lesson learned, never use third party websites; for the sake of an extra £40 or £50 ALWAYS BOOK DIRECT WITH AIRLINE OR HOTEL.

I booked a return flight online to Greece - after paying (and money did leave my account as confirmed by Visa) an email informs you the booking is not confirmed and will take several days before it is. I was travelling in an emergency situation so needed absolute certainty. I called customer services ten minutes after booking and they were so unhelpful, reading from a script and giving answers that didn't even relate to my questions. They told me the booking may or may not be confirmed eventually. I asked if I could just cancel as I only booked ten minutes ago and I was told yes - they would put in a cancellation request, so I can go ahead and book directly with the airline. So I booked directly with the airline straight away. The next morning I get an email from lastminute.com saying my ticket is not eligible for cancellation or refund, so I would lose all the money (£700). No mention was made of this when i asked to cancel the ticket. So I asked them to confirm my ticket instead, and I would call and cancel my ticket I had booked directly with the airline as they offered flexible booking - again i was told this could take several days. Ten minutes after that I receive another email from lastminute saying they were unable to make my booking with the airline so they would be refunding me in 15 days!

Ridiculous - when i book a ticket I expect it to be a sure thing. Secondly, don't tell me I can cancel without mentioning I will lose £700 - this is horrendous customer service! Finally, how can you refuse to refund me for a ticket which, at the time, you hadn't even booked with the airline. They blamed the airline cancellation policy but they hadn't even booked the ticket. So disjointed and confusing - never using this site again.

The worst service I ever had. They practically left me in China without a ticket back. Only thanks to begging aircompany I managed to come back. Lastminute.com took the money and were ignoring my e-mails and calls. They did not even provide me with the number of flight which was cancelled and the aircompany name. I had 6 flights in total. They just sent me the message that my flight was cancelled or modifyed. Imagine they didn't even know what happenned with my flight! I will never use their service again. After 2 weeks of speaking through e-mail they chaged my flight to the one that was too late so i could loose my second connection flight. I explained them that it is not possible to use this flight without loosing the orther. They didn't care they did not answer my e-mail. So I spent days speaking with aircompanies asking to change the flight but their told me that this is the responsobility of the agency. 2 days before the flight the I pushed the aircompany to change my flight. At least i left the country but I had to wait extra 14 hours. Never use lastminute.com!

AVOID!
Behond useless.
Just additional complications.

Would have been far easier and cheaper to book everything by myself.

Booked a Christmas holiday package to Bali £4000+ which is a huge amount for me and my partner who is a first year teacher, this was a once in a lifetime holiday for us. First flight was delayed causing us to miss our next flight, the flight company themselves couldn't get us on another flight for 2 days as it was Christmas Eve which isn't lastminutes fault, but! It turns out we were not provided a sufficient amount of transfer time (10 minutes under the minimum) which if we had been we would of made the next flight! I called lastminute.com during the issue and the staff member really didn't seem to care and advised I check with the insurance that I will be covered if I take a flight home (which I had to pay for) stuck in Germany airport on Christmas Eve with no help we took the flight home. I've now been battling for a refund on the holiday which has taken 3 months! My whole claim was for the holiday price £4194, loss in currency exchange £500, return flights home £240 and compensation as seen as they ruined our Christmas. They have refused to give me anything over the £4194. They constantly tried to push the blame on the flight company and keep me in the middle where as they should of refunded me the money and sorted the issue with the flight about the transfer times themselves as seen as I bought the package from them. I also contacted the flight company that delayed us who sent me there proof of minimum transfer time which was not met. There reasons to not refund me we're ridiculous and some of the information they used against me was completely false. The facts are they provided me the holiday which I didn't get due to an error on there behalf and didnt refund me on the money I lost. I will never use there disgusting service again

Wasted 16 months to get a refund for a cancelled flight, still no progress
LOST HOPE OF EVER GETTING MY MONEY BACK
WILL NEVER USE AGAIN

Purhased flight insurance as was flying because dad was deathly ill.

Cancelled flight because itinerary didn't work on the return.
1) call center could not change return flight even though the ticket was purchased 2 hours before.
2) if you get credit back it's on 70£ of a £800 flight purchase... So you get credit vouchers, minus the 100£ insurance you paid. So I got 700£ back
3) online when I was rebooking my flight they added another £100 to my 730£ flight.
Called the help number numerous times to ask why, they said they couldn't help and someone would get back to me by next day morning. They didn't. Called again they said they couldn't help and would have someone else call me. Finally couldn't wait any longer as prices went up so I paid another 300£ on top of the 800£ I paid for my original flight.

It's unethical and legal robbery.

I could have flown first class on a flexible ticket for that price.

Value for money = 0 if anything = minus.

Service of call center some people were very kind and sympathetic but utterly USELESS. Note caps.

The insurance I took out was s joke. I actually took it out by mistake by hitting s button I thought said next with the small writing next to it that asked for the additional insurance... sneaky... especially if you're in a rush because you just got the news your father is in his deathbed. He's still alive BTW.

The first time it asked for additional insurance I declined. The second time it asked next to the next button, the decline button a second time was on the lower part of the page you had to scroll down to decline.
Scoundrels. I'm refraining from using colorful language here.

The insurance is also partnered with bravofly group that purchased them in 2015. All I can say is i hope your stock dips to the far reaches of hell guys.

Crooks took money they weren't supposed to take. Sick and disgusting. Sin and a shame. Stop taking ppls money. Yall going to hell.

On the 18th May 2022 I booked a return trip to Thailand for 27th June 2022.
I paid lastminute.com the sum of 917.61 pounds.
On the 26th of June 2022 I was informed by Lufthansa that the flight LH2317 was cancelled, even though I had printed the boarding passes. The german pilots were striking and cancelled many flights.
I contacted lastminute.com and was informed by telephone and email that I would receive a full refund for the entire trip, as the first part of the planned trip was cancelled, I was unable to complete any part of it (I booked to travel to Thailand with another company and travelled a few days later at HUGE expense)
Yesterday after waiting 4 months for a refund I was informed that lastminute.com have been approaching the WRONG AIRLINE for the refund. They have been asking Thai Airways. The boarding passes clearly show LUFTHANSA at the top. The letter I received saying the flight was cancelled was from LUFTHANSA.
I have written many emails and complained so much and still I have received NO compensation and NO refund.

I wouldn't book through lastminute.com ever again! I'D RECOMMEND EVERYONE TO THINK TWICE BEFORE MAKING A BOOKING. ESPECIALLY THOSE WHO ARE TRAVAILING WITH BABIES OR KIDS! I had my doubts about this company but i missed the ba.com sale and found a deal on here which seemed good at the time. £200 less than ba.com but I was made to book another flight because we were 4 mins late before the gate closed. We had our daughter with us who is 17 months. We had already done online checkin! All we had to do was drop our bags off.

In short, the lady at the desk (Selima) said we were late. "Doesn't matter even if its by a min". I try to explain how its difficult with the little one etc etc and it was our 1st time at Standsted... She spoke to someone over the two way radio but wouldn't advise we had a baby with us. When I asked her why she didn't mention we had a baby, she didn't reply. I asked to speak to the Manager. No one came and at this point I knew i had to pay for another flight so I said just get me on another flight as we were only away for 4 days. I had to pay £379.20 on the spot. Didn't accept Credit card!

Customer Service was shocking! Not once did i shout! You can check any CCTV camera from the day. Maybe that's why i was made to pay.

When the Manager came down eventually (Charlotte). One of the first things she said was."Sorry i didn't know you had a baby with you"! All one very big joke!

Pegasus say speak to Lastminute.com and Lastminute don't want to know. I BOOKED IT THROUGH LASTMINUTE.COM AS A PACKAGE SO I HOLD THEM RESPONSIBLE.

One of the worst customer service experiences I have ever had ---

I booked a hotel room in Amsterdam with lastminute.com and was given a booking reference. One hour later I received an email from lastminute.com saying that the room was no longer available in that hotel and that my reservation had been cancelled. I went back onto their website and booked a second hotel room. Several hours later, I received a second email from lastminute.com to say this room, too, was no longer available. I was leaving the following morning for Amsterdam, I had booked TWO ROOMS on their website and still had no hotel reservation.

However, even though lastminute.com had failed to secure a hotel room for me and both of my hotel reservations had been cancelled by them, the hotel fees for both of my attempted bookings had been frozen in my account by lastminute.com - over £1,400.

I called their UNBELIEVABLY AWFUL customer service and asked to have my money released (my money they were holding for services they never provided). I was transferred all around India and no one could help me. On each call (I made three calls to lastminute.com that morning) I was told I would have to enter my credit card details to access a different 'customer service' number and pay a per-minute fee to speak with someone who could help.

I refused this ridiculous offer to pay them money to correct their own mistakes and I emailed lastminute.com instead. I then began to receive several emails back from them (8 in total) confirming they had not charged my debit card for the two cancelled hotel bookings and two of their emails explained that my money had only been 'frozen' and that they would release my money immediately.

TWO of their emails said this: Please rest assured that no money has been withdrawn from your account and the frozen credit will be returned...

The next day, and while on holiday in Amsterdam, my card was charged £1400 by lastminute.com for services they never supplied. I then began receiving emails from them saying I would soon be refunded. I had to wait another 4 days for my money to be returned to my account.

I've now done some research and have found that reviews like this one are all over the internet about this company. Many people have experienced very serious issues with lastminute.com. My experience with them was awful and I felt powerless to get any satisfactory resolution from them.

I will never use their website again. I am trying to get my bank to charge them with fraud as they seem very happy to take people's money without providing any service.

I realized they were scammers, also since they never sent me a real booking confirmation (lmfao). I lost like 700 euros and they kept trying to reach me to pay the rest of the amount.

I recorded them when they were asking for my cc details and also my CVV. When they called last time I told them theyre scammers and not to call me again and that I've reported them.

Then they sent me this email:

"Dear Mr. *****,

We are writing to you regarding your travel package, which you have booked on our website lastminute.de with the Booking ID *******152 for the total amount of 1,451.01 EUR.

As you already know, at the time of booking you made a deposit of 695.50 EUR and agreed to pay the remaining amount of 755.51 EUR by 13/09/2021.

In accordance with our terms and conditions, which all users agree to before payment, we tried on 13/09/2021 to automatically debit the remaining amount from the credit card that was used for the deposit. Unfortunately, we could not automatically debit the amount and the remaining amount remains unpaid.

Any failure to pay the full amount of the travel package within the payment term will result in the cancellation of the contract. Therefore, in accordance with the terms and conditions, we can withhold the down payment you made at the time of booking as an advance on the damage incurred, which amounts to 90% of the total price of the travel package. With this in mind, we tried to automatically debit the difference between the deposit and the fine on 29/09/2021. Unfortunately, it was not possible for us to receive the payment automatically.

Therefore, we regret to inform you that if we do not receive the payment amount of EUR 610.41 in full within the next 10 days from 09/29/2021, we have no alternative but to take legal action against you in order to receive the remaining amount.

We encourage you to consider this email urgent as this is our last reminder to you.

Kind regards,

Bravonext, S.A.
Legal Department"

Bunch of idiots. They cannot even fake a character and start their conversations very formally. Who the hell can scam someone if you answer the phone with "Hello"? LOL

Bunch of $#*!s

I booked a holiday package
I have spent a full day reading reviews online and I was very satisfied with the reviews and the position of the hotel.
My flight to Prague was at 7.10am on the 26/12/2016.
At 8 pm on the 23/12/2016 I was left a voicemail from one employee of LastMinute.com saying there was a problem with my hotel booking.

The next morning, when I managed to get in touch with someone, I was told the hotel was no longer available, due to a "system error", therefore I had no choice but to take the only hotel you had available at that time.

It is utterly ridiculous that I have only been informed of this issue two days before my departure (one of which was Christmas day) whereas my booking has been made on 27th November 2016, nearly one month earlier.

It has been particularly stressful to spend the morning of the Christmas' eve over the phone with you trying to resolve the issue.
I booked a three-star hotel in Prague 2, which included a spa, near the amenities and at short walking distance from the city centre and a was given an aparthotel in zone 5 and a very dodgy area with the explanation that everything was booked over the festive season.
I was left with no choice but to accept that hotel, whose standard was much lower than the standard of the hotel I paid for.

Additionally, I had to incur in additional, not planned expenses to pay for taxis to get back to the hotel from the city centre after midnight.
This is because there was no metro running after midnight and the very cold temperature at that time of the day would have made very challenging to walk 30mins every night to return to the hotel.
I wrote a formal complaint and called the company several times to obtain at least a partial refund. Not only they did not give me a refund but I had no reply whatsoever or apologies from them.
WORST COMPANY EVER