Laura Geller

Order placed in Feb 2022 tracking sent nothing arrived have sent emails with will resend blah blah still nothing sent and no refund, totally tired of this, will never have the urge or think this is good company again, so ticked! Please avoid at all costs!

They're out of the eyeshadow I wanted to try. I ordered an eyeliner and highlighter, got confirmation e-mail stating my order had shipped several hours later I get an e-mail stating they we're refunding for the eyeliner as they ran out of stock. When I complained and wanted to cancel, oh you can't make any changes or cancel an order.? This company is a joke. Don't waste your time or money

The product is good, but customer service is the worst. They don't care. Don't bother they will hold your order for over 2 weeks and not ship and not give you any reason for the delay. I've reach out 2 them 3 times with no resolve.

If you have a question, there is no way to contact anyone. They have CHAT with an Expert 24/7...well that's not going to happen. I have written to them 2 times over the past month with no reply. Very disappointed in the way they run things.

The delivery time as expected-shipping within 3-5 business days. I placed 2 separate orders within 3 days. Both orders were shipped together. I love the products, the sales, and the colors I selected matched my skin tone. I will order again and again.
Initially, I tried Laura Geller products purchased through Morning Save - 2-3 times over the last 3 years. I loved those products and decided to order direct from Laura Geller.
Thank you,
Karen

I really like this product. The color match was right on! I really love how it does NOT settle in lines and wrinkles – which makes you look a bit younger. I also love how it does not feel like you have anything on. I will buy again, plus I love the blush, bronzer, lipstick and eye liner as well as their make brushes!

I ordered three products three weeks ago. I got an email over a week later that a product was sold out and my card would be refunded. No problem, right? Wrong! When I finally do you get my order, the item that I was told was sold out was the item that I got. And the two items that I was supposed to get, I never received. Even though the tracking number is for those two items. Can I get anyone in customer service to email me back because they claim they're so busy right now. It's just so frustrating. I wish there was a customer service phone number. I feel I would have been better off getting the products anywhere else. But I actually do love her makeup & spackle.

I have emailed website for two weeks, no repose. I need to return some products but there is no way to return unless you contact a rep from the company. I am ready to dispute charges with my CC company. The advertising is fraudulent. They offer 100% guarantee but here is no way to return items. No return label, no return option on website and no way to contact a rep for assistance. Plus, I get so many emails a day from this company. I will never, ever buy these products again!

Since Laura Geller has new owners, things have gone down hill. I placed 3 orders. All 3 had used or old product shipped. First, order had a used eye shadow, LG refunded $4 on the order. 2nd order had nick in the lipstick which seemed to have already been opened. 3rd order, mascara was dried out and eyeshadow stick fell out of holder when first opened. Shipping time was 19 to 27 days. Poor customer service, no phone number and long email responses. Do not buy from them unless you want nasty products and have almost a month to wait for your order.

The envelope is not bubbled and as soon as I open it, I knew it will be broken in pieces and it was (it didnt have a label showing "fragile". Waiting for my refund. The items were too small, I was expecting bigger products for the price I paid.

I agree with Cynthia B. In reviews here. I put it on and it just vanishes. I can still see my "flaws" and it covers nothing! I ordered the foundation and the blush and disappointed in them both! I apply the blush and by the time i get somewhere, it is just gone. No color to my cheeks whatsoever. Was upset i spent the money but i am not returning because I do not want the frustration of waiting for a refund. I told a few people not to even bother ordering it. The people on their website must use a primer or something to actually keep it on their face. Too light and airy for me. Plus when I went to "take off" at the end of the day there was no makeup on the tissue! Where did it go?!? Save your money.

Between constant use of masks and a bout of rosacea from a suddenly manifesting post-Covid autoimmune problem, I started trying this powder foundation I'd bought and dismissed, as well as a pasty cc cream I'd also bought and dismissed. The cc cream covered the rash (as in Facebook photos of old people) and the Laura Geller foundation created depth and color. This also didn't rub off on my masks (!) which I am now relegated to keep wearing. The pressed foundation DOES cover. I bought a darker shade recently which highlights well. Rash is gone, but I now put on SPF 50 sunscreen, which makes my face white, but then this, which returns my skin to an even lovely shade, with the darker color used on cheekbones, etc as highlight. I never use liquid foundation anymore and when I use my little rotating derma brush to wash my face at night... there's not the awful towel-ruining residue of liquid foundation. So I've now bought an interim shade for summer and am trying the blush. Happy as a clam!

I purchased 2 products at the recommendation from a friend. One was a compact facial makeup. The compact broke within two weeks of using it. I was told that someone from customer service would call me back with the resolution. No one did. I texted customer service again recently and was told that it was past the timeframe of a refund or anything they could do for me but they would give me a 40% off coupon on a new product. I don't want a new product I just want the product to be good, sadly I will never order from this company again

Once your email address is on their mailing list you are stuck indefinitely. I attempted unsubscribing a dozen times. I even spoke with a company representative about this. This company needs to be blacklisted for their deceitfulness!

I have never heard of this brand before (I don't even wear makeup!) but I started getting spam emails from them out of the blue. No reputable company would have to resort to spamming the inboxes of random strangers to muster up sales. They likely purchased my contact info from some leak or hack, so I would not trust them with my payment info or address either. I have added a screenshot of my spam folder. Multiple desperate emails a day is not a good look for a company.

I am 63 years old & have tried baked type makeup before & hated it, I didn't really like this either until I used the sparkle hydrating primer first, OMG it was a game changer for me, the primer feels so delicious, my skin just drinks it in.
It really made all the difference in the world with the baked make up. My face feels & looks younger.
I really love the 25 pallet eyeshadow also, it is like an eyeshadow for dummies palette lol, it has a row for base, for lid, for crease… makes it really easy to look like I had it done by a professional lol.

I can't review the actual product, as I have yet to receive anything. I first ordered it on 10/27. According to the tracking info they provide, it sat in York, PA for several days. Finally I gave up checking on it. Today, I checked. It went from York, PA to Las Vegas, to Tacoma, WA - about 40 miles from me - to Spokane, WA - about 600 miles from me. If it ever shows up, I'll try to post an update of the stuff. If you want to buy the makeup, and you have an Ulta near you, it would be faster to drive there.

I received products that did not hold up to their advertisement and was trying to send them back. I was told I had to get a return slip (which never came with my package) and customer service would contact me. It has been over 3 days with me waiting to get this return slip and I have heard not one word. I would never ever order from this company ever again. The products are not what they say and their customer service is the worse I have ever seen.

I am 78 yo and wanted a make up that was easy. I ordered a kit that included a base, color correcting foundation, brush, & blush. Instead of the base I received a highlighter which I did not want. I tried calling all the phone numbers I could find and I could not speak to anyone. I tried sending an email but it was returned because they said my email was not correct. I purchased the product because if I did not like it I could return the product and perhaps it would be worth trying. I started to read the reviews and it was dismal. I also found out that they had a Better Business Bureau rating of "F". The more I read the more I thought I should have checked the reviews before ordering. I called my credit card company and started a dispute.
GOOD LUCK to all of you that have ordered.

They have an obvious issue with stocking the product they sell, an issue with fulfilling their orders, and an issue with getting orders to their customer in a reasonable amount of time. I placed an order 3 weeks and my one small item had still not shipped. Ot should not take a month to get something from the US. Customer service is no help.

My sister, my friend, and I ordered this on the same day and while my sis and friend received theirs about a week later, mine never shipped. I sent them a couple of emails asking about my product, and after the second email, they canceled my order. But it's okay because my friend said hers is just so-so, and my sister says the foundation (fair) looks orange on her. No thank you!

I was excited to receive primer in the mail. Unfortunately I was disappointed. For me, its doesn't glide on. It feels rough and its not smooth at all. Very disappointed. I will be sending it back. It was 32$$$

The products are good. Customer service poor. First time I ordered from the US. Had a query because of previous scams in shipping. Sent the query with the order number in the title of the email. Response back was what was your order number. Sent a response back again quoting order number. No response back this time. Very disappointed. Won't be ordering again because if there is a future problem, very unsure I will get a reply