Laura Geller

There is no phone customer support, emails very unresponsive, and they make it difficult to return an item.

I bought the balance and brighten to try the brand and loved it! I now have everything. I don't understand the bad reviews. Yes, the items sell out fast, but everything I purchased is wonderful. The primer is like nothing I have used before, goes on silky smooth, but not oily. The lipstick is absolutely moisturizing and looks natural, not "made up". Best I've ever bought. These products stay on all day and then some. I have had problems finding mascara that doesn't give me tarantula eyes. I always used Cover Girl, can't remember the name now, but they changed something in it, and it wasn't working for me and many others after that. This mascara does not clump, separates lashes and lengthens. Final results on me are flawless and natural. I am 59 and very fair

I guess I got carried away in the pictures and didn't ck the ingredients. I am a retired makeup artist and this product could NEVER wk great on mature skin. The first ingredient is TALC. It doesn't matter how much dimensioned you put in it you will never over come the cabinets of talc. The coverage Def was not full on the baked double take foundation. This was really disappointing and a waste of time. Should have read the ingredients first. If your trying to improve the appearance of mature skin you would NEVER use talc and would NOT want a matte finish. Dewy finish will always win on mature skin, if need a little dusting of crushed silica in the right places for a finished look. But I prefer all dewy hydrated look for my mid 50's skin and most people think I am much younger than I am because of it.

I have never used Laura Gellar products, and I won't, because the reviews I've read speak volumes about the product and the customer service. I'm sure the products are no better than what you can buy at the drugstore.

I ordered spackle and foundation, was shipped the spackle but no foundation, charged for both spackle and foundation, and their website shows that the order was fulfilled. I've tried contacting them on 6 different occasions and get the same canned email response. I am now going to my bank to request a charge-back. LAURA GELLER HAS THE WORST CUSTOMER SERVICE.

If you buy one thing from them, they will continuously text you. I've asked via chats, emails and calls to the company. The chat will tell you they will stop, but they won't. They will tell you to type "stop" via text but your text won't go through. If you call they will hang up on you! I have filled complaints with the BBB and Attorney General's office in NY

The baked foundation is terrible for any type of "glow or coverage." You'll get better results with L'Oreal true match mineral powder foundation...trust me. The eyeliner is awful. The sharpener just smushes the eyeliner and does not sharpen AT ALL! I have to use a piece of kleenex to roll it and get it to a point, which is extremely wasteful. TOTAL WASTE OF MONEY! I wouldn't give it a star at all. Buyer beware!

I have not gotten my product which I ordered January 31. I sent an email after 2 weeks. Asha emailed me back saying something happened in the processing of it. I was given a choice to cancel the items or have them resend. I really wanted the items so asked her to resend. I received an email asking about how I liked the product so I re-emailed and stated I still did not get anything. I have canceled which got no response. Bummed.

My 1st order was everything I expected as far as quality and what the video showed. The Baked To Go Balance-N-Brighten matified my face and made it look FLAWLESS! The Gel Eyeliner 5pc Collection is absolutely wonderful. Loved every color. The waterproof lip liner in Sassy Spice is a very neutral nude with a tinted of color and definitely very waterproof. The retractable airbrush kabuki brush & full face powder brush is a great buy with great quality. My 2nd order is running late. I was able to speak to someone, Mia, thru virtual text and was given a gift card because of the delay. I'm not sure what the bad reviews are for. I've not had any problems with the makeup and am satisfied with the Customer Service I was given. Looking forward to my other products.

Took forever to receive my order. When I received it an item was missing. Contacted them twice. Still waiting. Bogus company.

I just opened a brand new blush that I bought from you and when I opened it up, it was in a million tiny pieces. I believe that I deserve a replacement or a refund. Don't you agree.?
My name is Catherine Rucker 52 Farmingdale Road Cheektowaga (Buffalo) N.Y. ******* My phone number is *******756 Please respond to this. Thank You!

It has a good assortment with quality above average. Nevertheless, the price is too high IMO and there are other options available for the smaller fee.

I've been waitng a MONTH for my products. Have called customer service 4xs and told I simply have to wait. Unacceptable! They will also not cancel order and refund my money, even though the order is still unfilled. Contact Bank and put a fraud allert on my account so I can recoop the money I spent.

For the price you pay would have thought the pallet of 31 eyeshadows would be protected. It was not and damaged. Of course customer service stinks. So done.

I purchased the Baked Balance N Glow Foundation but it looked awful on me because it made my wrinkles more noticeable. They advertise easy return but I have reached out to them five times via email and leaving a message on their voice mail. Their response to my email is a thank you note for buying the product, encouraging me to buy more or advertising information. The voice mails were never returned. NOT ONCE HAVE THEY ASSISTED ME WITH MY RETURN! WATCH OUT! ITS DOESN'T SURPRISE ME THEY HAVE A 2.5 STAR RATING.

Awful customer service when you need it. Poor packaging for products. Missing items or damaged items likely. When you try to reach them the phone number says to go to website. Won't order again ever.

I received an email advertising an eye shadow pallet for $12.00 plus 44% off everything. So of course I went into their website, browsed the site and I added 2 other items to my cart; I wanted to take advantage of the sale and the 44% off everything. When I went to check out, the price of the eye shadow pallet had changed to $25.00. I contact someone by chat. I told her the issue I had, she asked for screen shots of the issue. Even with sending her the proof, she did not honor the price of the advertise price. She said I would have to wait to hear from a specialist they would contact me with in 48 to 72 hours. Which it didn't happen. I expressed to them that I wanted to receive the order before Christmas, if I could speak to someone sooner and they said no I have to wait to be contacted. When I finally received an email it was like they didn't read my issue, they never addressed it. I emailed back and they have not respond. False advertising, they only lure you into their website to see if they get you to buy other products, which they almost got me I had added 2 other products besides the eye shadow pallet.

Not among the most prestigious brands but Laura Geller does deserve a little bit of recognition for making quality make up products at a more affortable price point.

Horrible customer service. They say to contact prior to returning items, but they never respond. Tried calling, only to be on hold forever. Returns the items, will see if I ever get refunded.

I placed my order and they took my money on Feb. 15,2023. Said it would take 3-5 days for product to ship. I haven't received anything but marketing ads and a solicitation to do a review on the product I have received. Requested a refund and was told that once an order is placed they cannot cancel it or issue a refund. I would have to return the product to get a refund…if I ever get the product. THEY HAVE MY MONEY AND I HAVE NOTHING! HORRIBLE WAY TO DO BUSINESS!

I wouldn't try it, just don't seem like the right makeup for me, maybe if the commercial was more convincing.the makeup looks too white for her skin tone.

After many, many months of being bombarded by their ads, I broke down and tried the baked foundation and an eye-shadow multi-palette special. When I ordered the foundation, I couldn't tell for sure which one to get so I used their tool and sent a picture. Ordered what they recommended and also some eyeshadow and eyeliner. The foundation is too dark, so I replied to the e-mail that gave me that recommendation (it was NOT a NOREPLY address) and let them know it was too dark and asked how I could exchange for the lighter shade...I'd also tried the baked eye-shadow and it doesn't blend worth a flip. Not only that, but every palette was pretty much a variation on each other. The colors were hard to see online, I thought there was a palette that had purples/cool colors. The only cool color is a navy - everything else is mostly warm and some neutral and it doesn't blend well. What a waste of money. The only thing I like is the eyeliner. I inquired multiple times about exchanging the foundation and returning the eyeshadow - with no response. I strongly recommend you not waste your money unless you are able to see and try it in person.

Not a fan of this product. It fades away after 8 hours of wear. Plus it gave me pink eye both times I wore it.