• Laura Geller

Laura Geller

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Overview

Laura Geller has a rating of 1.6 stars from 151 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Laura Geller most frequently mention customer service, phone number, and eye shadow problems. Laura Geller ranks 881st among Beauty Products sites.

  • Service
    82
  • Value
    66
  • Shipping
    71
  • Returns
    42
  • Quality
    56
Positive reviews (last 12 months): 11.4%
Positive
5
Neutral
0
Negative
39
25
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How would you rate Laura Geller?
Top Positive Review

“Best makeup ever”

Lori g.
4/27/24

I was sketchy at first because it's a little high price in these times but I bought this product and I was amazed.It's very light on the face very easy to apply.And it feels like you're wearing nothing and you look great.Thank you laura geller!

Top Critical Review

“Sent wrong product”

Susanne A.
9/28/24

Ordered 2 products. One incorrect, customer service is at best a lousy Bot and at its worse non-existent. Called (no good published number) text no answer, chat no-one there other than bot, emailed and received a request to rate their customer service. What a joke! Have yet to be contacted by customer service to get correct product. Filed BBBcomplaint. But still no action from LG. Don't buy from them!

Reviews (151)

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Reviews that mention popular keywords

customer service (63) laura geller (30)
Thumbnail of user lynnee106
1 review
0 helpful votes
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January 31st, 2024

The makeup is too glittery and the texts to purchase more are non-stop and very annoying. AND there is no easy way to stop them! 😡🤬

Tip for consumers:
They’ll drive you crazy with texts

Products used:
Makeup

Service
Value
Shipping
Returns
Quality
Thumbnail of user diannej7
3 reviews
0 helpful votes
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January 23rd, 2024

It's taken me 73 years to find the correct makeup and I'm thrilled! Thank you for creating such wonderful products!

Thumbnail of user ritab774
1 review
7 helpful votes
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October 2nd, 2023

If you purchase from QVC or LG they may break. Laura Geller would not replace. Not good customer service.

Thumbnail of user unsatisfiedcustomerc
2 reviews
2 helpful votes
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July 4th, 2023

I ordered from this TERRIBLE company within 5 minutes I realized I ordered the wrong color! I contacted them and asked them to please exchange the color for the right one (this is before it shipped)! They said NO once you order it cannot be canceled, edited, etc.! I said that is ridiculous! It hasn't shipped yet and it's the WRONG COLOR! The customer service rep pretty much told me too bad! I haven't received it but I will not open it when it comes and immediately send it right back! They would rather go through the trouble of exchanging it back and forth rather giving me the right color from the start! If it was a few days later I could see them not exchanging it! BUT IT WAS 5 MINUTES AFTER I ORDERED! If they were the best cosmetics in the world I still wouldn't order from them due to the way I was treated!

Thumbnail of user s.s6
1 review
1 helpful vote
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December 18th, 2022

I ordered the Fran Drescher's Favorites Kit (5PC) and Baked Balance-n-Brighten Color Correcting Foundation. I love the foundation and it does correct coloring, but if you blow your nose your kleenex will be full of powder/foundation. It rubs off very easily. Will probably rub of on your tops or coats just as easily. So I placed an order for Spackle Mist Boost with Electrolytes hoping it will set the powder. Have not received it yet, so can't tell you if it works.
The bronzer I got in the Fran Drescher kit is maybe a little dark for me, but will use a little less and hope that works out. Also received mascara in the kit. Love it! The eyeliner in thee kit...nah...won't use.
I am 69 and have not worn foundation for probably 40 years or more. Never needed it because I had good skin. With aging I find my skin is a little blotchy, so thought I try it after seeing it advertised on FB. All in all, I like it, I could really tell the difference, just hoping I can get it to set better with the Mist.

Products used:
It's in review

Service
Value
Shipping
Quality
Thumbnail of user georgiav16
3 reviews
2 helpful votes
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September 23rd, 2022

I'm 86... soon to be 87. I use the Champagne Glo Spackle with a squirt of LED from signature A. I've been stopped in Marshshall's and told I have beautiful skin. I have been told by much younger friends that "your skin looks great". I recently attended my grandson's wedding and overheard comments about my "beautiful" skin. I use glycolic soap, retininol, Hydorcolic acid and Vit C. Amoung my face regimen. No longer use foundation as I'm to old. I had acne as a young teenager and young wife and mother and had scars to prove it. Years of using a face brush and due deligence and altho I still have occassional breakouts my skin is in pretty good shape. I've been using the Spackle for over a year and only began using the addition of the LED. I have enough spackle to probably last as long as I'll need it. Thank you for a product that helps. I purchased all additional containers of Spackle on EBAY. I't usually cheaper.

Thumbnail of user sbarber3498
1 review
2 helpful votes
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January 7th, 2024

Can't return. Can't call. Impossible to talk to anyone. All they do is send you a link and no one helps you.

Products used:
A foundation

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenm1965
5 reviews
7 helpful votes
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April 26th, 2023

They do NOT have a phone number! The only way to communicate with them is through Chat. But, their website is so messed up. I could not sign in, change my password, or get the promotional code to work. It's very frustrating. I told the Chat rep, but they can't do anything but say sorry. I would recommend you purchase from Amazon that has excellent customer service.

Shopping bag
Product image Description Quantity Price
Better Together (2PC) Face Brush Set1
Better Together (2PC) Face Brush Set
LIMITED-TIME OFFER (-$18.00)
1 $32.00
$14.00
Cult classics full face kit 6PC group shot w/ fair1
Cult Classics Full Face Kit (6 PC)
Fair (Balance-n-Brighten)
THANK45 (-$49.50)
1 $110.00
$60.50
Foundation Brush1
Foundation Brush
1 $5.00Scroll for more items
Cost summary
Description Price
Subtotal $79.50
Shipping Free
Taxes $3.38
Total USD $82.88

Tip for consumers:
They could be successful if they fixed their website and customer service.

Products used:
Foundation and blush and spackle. I like the makeup -- just don't like the customer service -- I will now only order from another site.

Service
Value
Shipping
Quality
Thumbnail of user jillh762
1 review
2 helpful votes
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December 12th, 2022

Did not receive the promotion make up bag now they say it is out of stock the support team after 4 emails DID NOT resolve this company doesn't stand by their products NOT HAPPY

Tip for consumers:
This company does not give out their promotions

Products used:
Laura Geller make up

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelek472
1 review
1 helpful vote
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December 29th, 2022

I reached out to customer support after my purchase. They were responsive and resolved my question promptly.

Thumbnail of user jalayneh1
1 review
4 helpful votes
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March 1st, 2023

Customer service is just terrible, to non-existent. Too long to process orders, if they really do. Sad.

Tip for consumers:
Don't use them

Products used:
I have not received the order as of yet. They say it takes 3 to 5 days just to process, no telling how long it will take to actually ship.
I will cancel any membership the minute that I get the products and will not order from them again. The customer service number is a recording. Your email gets an automated canned response so you really don't know if anyone is actually reading the emails. In this day and age, no excuses for slow, non responding time and shipping. Even if I like the products, I will not rate them as such.

Service
Thumbnail of user clarar37
Clara R.
514 reviews
611 helpful votes
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September 11th, 2018

The makeup is very good id recommend this brand to alot of gals at the store the loose powder goes a long way as well and does not cake on

Thumbnail of user mariej232
1 review
0 helpful votes
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April 2nd, 2021

I bought the 4 piece on QVC, this is my first time using your products, I am amazed
I love it all
Thank you so much
The lip stick it awesome, very pretty

Tip for consumers:
just write down the truth

Products used:
all of it

Service
Value
Shipping
Returns
Thumbnail of user 160wyandanchln
1 review
9 helpful votes
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January 13th, 2024

Did not receive my order and was just told there there are NO REFUNDS on lost items. REALLY? Stay away from Laura Geller products.

Thumbnail of user teresam1659
1 review
0 helpful votes
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March 9th, 2023

I'm very pleased with the products!it took a little longer to come then I expected but I got a 25 gift card and used it on a pallet

Thumbnail of user roseb877
1 review
1 helpful vote
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December 31st, 2023

I ordered & receivered product. THEN I started gettng marketing emails almot hourly. I contacted & asked that they send 1 to 3 a week or not at all. Got a snippy reply back"you won't get any more". Decided product was wrong shade & was willing to bite bullet to order different. Coudn't log into account (hmmm did it get deleted when I complained?) Selected product - RE-DID for a new account (didn't get any message info already used - so guess 1st did get deleted by them). While on site say they accept return on makeup if wrong shade/used - since NEW account doesn't have info on firt order I send message via their web site explaining account -no access & needing number of firt order to start a return. Got an auto bot message asking to rate customer service on my request. WTH - nothing was/has been done. Thought maybe I should change "subject" from "return" to somethig else. So I did & sent again - same crap - auto bot message wantig to know how they did. Got another email sent direct versus website - AGAIN for 3rd time. I am now searching for a phone # & after I get the mess straightened out I will NEVER deal with them again & make it a goal to rebuttal any positive comment I see about their customer service. Their product - meh, so-so but since I am dealing with some skin issues figured I try it - ot helping/not hurting & feel could get same results elsewhere cheaper!

Products used:
Tried their foundaton baked powder - not sure on teh reutrn policy cause it says they refund for 30 days BUT you need order number BUT they seem to delete accounts if you complain about something to them so I can't get the order #

Service
Value
Shipping
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Thumbnail of user loisj107
1 review
1 helpful vote
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October 27th, 2022

The bronze and brighten powder gets so hard it won't adhere to brush to apply to your face. Never buy this again.

Thumbnail of user jessicar12
6 reviews
18 helpful votes
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April 11th, 2013

This site has great age defying makeup. The colors are very flattering. The makeup is easy to apply and lasts throughout the day.

Thumbnail of user dianak191
2 reviews
6 helpful votes
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October 6th, 2023

Tropic hues is not a good shade at all. So pink. Even the models look clownish. You have to do better than this for your kits.

Products used:
Foundation and brush are great

Service
Value
Shipping
Returns
Thumbnail of user paulm4046
1 review
3 helpful votes
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December 1st, 2022

I don't even know how I ended up on her email list. But you WILL GET TONS of email from her. Junk. Junk. Junk. Run now!

Thumbnail of user elaineb757
1 review
1 helpful vote
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January 15th, 2023

Love this product! Great coverage. Lightweight. Does not cake. Will definitely be a repeat customer!

Thumbnail of user janice.p.mariano
1 review
1 helpful vote
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October 16th, 2022

Did not do as promised, brighten skin, minimize pores, could get NO support from customer service for return

Tip for consumers:
the product offers full refund, just try to get it. NOT HAPPENING

Products used:
spackle

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickym174
4 reviews
3 helpful votes
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October 23rd, 2023

I bought $71 worth of makeup. BIG MISTAKE! THIS STUFF IS AWFUL. DOESNT COVER AT ALL! I THREW THIS JUNK IN THE TRASH! I WOULDN'T GIVE A STAR AT ALL! YOU ARE A JOKE!

Tip for consumers:
Wasted my money!!!!!!

Products used:
None

Quality
Thumbnail of user meshellh
1 review
15 helpful votes
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August 27th, 2018

I absolutely LOVE Laura Geller products! They are top of the line quality and never wear off prematurly like some do. Definitely worth every penny!.

Thumbnail of user haleyp86
1 review
3 helpful votes
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January 18th, 2023
Verified purchase

Go read the reviews first. This company is a f*cking scam!
NO TRACKING NUMBER
NO CUSTOMER SERVICE
I WOULD RATE THEM A BIG FAT ZERO IF I COULD!

Tip for consumers:
DONT BUY

Products used:
Cosmetic

Service
Value
Shipping
Returns
Quality

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About the business

Laura Geller Beauty has the best in innovative make-up, from best-selling Spackle primer to the unique Baked Balance-n-Brighten foundation, blushes, eyeshadows and more.

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