Laura Geller has a rating of 1.6 stars from 151 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Laura Geller most frequently mention customer service, phone number, and eye shadow problems. Laura Geller ranks 881st among Beauty Products sites.
I was sketchy at first because it's a little high price in these times but I bought this product and I was amazed.It's very light on the face very easy to apply.And it feels like you're wearing nothing and you look great.Thank you laura geller!
Ordered 2 products. One incorrect, customer service is at best a lousy Bot and at its worse non-existent. Called (no good published number) text no answer, chat no-one there other than bot, emailed and received a request to rate their customer service. What a joke! Have yet to be contacted by customer service to get correct product. Filed BBBcomplaint. But still no action from LG. Don't buy from them!
The makeup is too glittery and the texts to purchase more are non-stop and very annoying. AND there is no easy way to stop them! 😡🤬
Tip for consumers:
They’ll drive you crazy with texts
Products used:
Makeup
It's taken me 73 years to find the correct makeup and I'm thrilled! Thank you for creating such wonderful products!
If you purchase from QVC or LG they may break. Laura Geller would not replace. Not good customer service.
I ordered from this TERRIBLE company within 5 minutes I realized I ordered the wrong color! I contacted them and asked them to please exchange the color for the right one (this is before it shipped)! They said NO once you order it cannot be canceled, edited, etc.! I said that is ridiculous! It hasn't shipped yet and it's the WRONG COLOR! The customer service rep pretty much told me too bad! I haven't received it but I will not open it when it comes and immediately send it right back! They would rather go through the trouble of exchanging it back and forth rather giving me the right color from the start! If it was a few days later I could see them not exchanging it! BUT IT WAS 5 MINUTES AFTER I ORDERED! If they were the best cosmetics in the world I still wouldn't order from them due to the way I was treated!
I ordered the Fran Drescher's Favorites Kit (5PC) and Baked Balance-n-Brighten Color Correcting Foundation. I love the foundation and it does correct coloring, but if you blow your nose your kleenex will be full of powder/foundation. It rubs off very easily. Will probably rub of on your tops or coats just as easily. So I placed an order for Spackle Mist Boost with Electrolytes hoping it will set the powder. Have not received it yet, so can't tell you if it works.
The bronzer I got in the Fran Drescher kit is maybe a little dark for me, but will use a little less and hope that works out. Also received mascara in the kit. Love it! The eyeliner in thee kit...nah...won't use.
I am 69 and have not worn foundation for probably 40 years or more. Never needed it because I had good skin. With aging I find my skin is a little blotchy, so thought I try it after seeing it advertised on FB. All in all, I like it, I could really tell the difference, just hoping I can get it to set better with the Mist.
Products used:
It's in review
I'm 86... soon to be 87. I use the Champagne Glo Spackle with a squirt of LED from signature A. I've been stopped in Marshshall's and told I have beautiful skin. I have been told by much younger friends that "your skin looks great". I recently attended my grandson's wedding and overheard comments about my "beautiful" skin. I use glycolic soap, retininol, Hydorcolic acid and Vit C. Amoung my face regimen. No longer use foundation as I'm to old. I had acne as a young teenager and young wife and mother and had scars to prove it. Years of using a face brush and due deligence and altho I still have occassional breakouts my skin is in pretty good shape. I've been using the Spackle for over a year and only began using the addition of the LED. I have enough spackle to probably last as long as I'll need it. Thank you for a product that helps. I purchased all additional containers of Spackle on EBAY. I't usually cheaper.
Can't return. Can't call. Impossible to talk to anyone. All they do is send you a link and no one helps you.
Products used:
A foundation
They do NOT have a phone number! The only way to communicate with them is through Chat. But, their website is so messed up. I could not sign in, change my password, or get the promotional code to work. It's very frustrating. I told the Chat rep, but they can't do anything but say sorry. I would recommend you purchase from Amazon that has excellent customer service.
Shopping bag
Product image Description Quantity Price
Better Together (2PC) Face Brush Set1
Better Together (2PC) Face Brush Set
LIMITED-TIME OFFER (-$18.00)
1 $32.00
$14.00
Cult classics full face kit 6PC group shot w/ fair1
Cult Classics Full Face Kit (6 PC)
Fair (Balance-n-Brighten)
THANK45 (-$49.50)
1 $110.00
$60.50
Foundation Brush1
Foundation Brush
1 $5.00Scroll for more items
Cost summary
Description Price
Subtotal $79.50
Shipping Free
Taxes $3.38
Total USD $82.88
Tip for consumers:
They could be successful if they fixed their website and customer service.
Products used:
Foundation and blush and spackle. I like the makeup -- just don't like the customer service -- I will now only order from another site.
Did not receive the promotion make up bag now they say it is out of stock the support team after 4 emails DID NOT resolve this company doesn't stand by their products NOT HAPPY
Tip for consumers:
This company does not give out their promotions
Products used:
Laura Geller make up
I reached out to customer support after my purchase. They were responsive and resolved my question promptly.
Customer service is just terrible, to non-existent. Too long to process orders, if they really do. Sad.
Tip for consumers:
Don't use them
Products used:
I have not received the order as of yet. They say it takes 3 to 5 days just to process, no telling how long it will take to actually ship.
I will cancel any membership the minute that I get the products and will not order from them again. The customer service number is a recording. Your email gets an automated canned response so you really don't know if anyone is actually reading the emails. In this day and age, no excuses for slow, non responding time and shipping. Even if I like the products, I will not rate them as such.
The makeup is very good id recommend this brand to alot of gals at the store the loose powder goes a long way as well and does not cake on
I bought the 4 piece on QVC, this is my first time using your products, I am amazed
I love it all
Thank you so much
The lip stick it awesome, very pretty
Tip for consumers:
just write down the truth
Products used:
all of it
Did not receive my order and was just told there there are NO REFUNDS on lost items. REALLY? Stay away from Laura Geller products.
I'm very pleased with the products!it took a little longer to come then I expected but I got a 25 gift card and used it on a pallet
I ordered & receivered product. THEN I started gettng marketing emails almot hourly. I contacted & asked that they send 1 to 3 a week or not at all. Got a snippy reply back"you won't get any more". Decided product was wrong shade & was willing to bite bullet to order different. Coudn't log into account (hmmm did it get deleted when I complained?) Selected product - RE-DID for a new account (didn't get any message info already used - so guess 1st did get deleted by them). While on site say they accept return on makeup if wrong shade/used - since NEW account doesn't have info on firt order I send message via their web site explaining account -no access & needing number of firt order to start a return. Got an auto bot message asking to rate customer service on my request. WTH - nothing was/has been done. Thought maybe I should change "subject" from "return" to somethig else. So I did & sent again - same crap - auto bot message wantig to know how they did. Got another email sent direct versus website - AGAIN for 3rd time. I am now searching for a phone # & after I get the mess straightened out I will NEVER deal with them again & make it a goal to rebuttal any positive comment I see about their customer service. Their product - meh, so-so but since I am dealing with some skin issues figured I try it - ot helping/not hurting & feel could get same results elsewhere cheaper!
Products used:
Tried their foundaton baked powder - not sure on teh reutrn policy cause it says they refund for 30 days BUT you need order number BUT they seem to delete accounts if you complain about something to them so I can't get the order #
The bronze and brighten powder gets so hard it won't adhere to brush to apply to your face. Never buy this again.
This site has great age defying makeup. The colors are very flattering. The makeup is easy to apply and lasts throughout the day.
Tropic hues is not a good shade at all. So pink. Even the models look clownish. You have to do better than this for your kits.
Products used:
Foundation and brush are great
I don't even know how I ended up on her email list. But you WILL GET TONS of email from her. Junk. Junk. Junk. Run now!
Love this product! Great coverage. Lightweight. Does not cake. Will definitely be a repeat customer!
Did not do as promised, brighten skin, minimize pores, could get NO support from customer service for return
Tip for consumers:
the product offers full refund, just try to get it. NOT HAPPENING
Products used:
spackle
I bought $71 worth of makeup. BIG MISTAKE! THIS STUFF IS AWFUL. DOESNT COVER AT ALL! I THREW THIS JUNK IN THE TRASH! I WOULDN'T GIVE A STAR AT ALL! YOU ARE A JOKE!
Tip for consumers:
Wasted my money!!!!!!
Products used:
None
I absolutely LOVE Laura Geller products! They are top of the line quality and never wear off prematurly like some do. Definitely worth every penny!.
Go read the reviews first. This company is a f*cking scam!
NO TRACKING NUMBER
NO CUSTOMER SERVICE
I WOULD RATE THEM A BIG FAT ZERO IF I COULD!
Tip for consumers:
DONT BUY
Products used:
Cosmetic
Laura Geller Beauty has the best in innovative make-up, from best-selling Spackle primer to the unique Baked Balance-n-Brighten foundation, blushes, eyeshadows and more.
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