• LawDepot

2024 CUSTOMER CHOICE AWARD

LawDepot

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Overview

LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 91.8%
Positive
536
Neutral
31
Negative
17
12
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How would you rate LawDepot?
Top Positive Review

“Quick and easy”

Nancy E.
9/14/24

Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.

Top Critical Review

“Just trying to complete wills for myself and my husband...”

Larry K.
10/30/24

Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL

Reviews (1,491)

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law depot (61) credit card (46) customer service (60)
Thumbnail of user waltern264
Mississippi
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

I gave 3 stars because it was a little difficult to put all the information needed and it would make the process easier to undertake if all items to be included were treated as individual sections for each document type, instead of grouping some things together in one shot.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Walter,

To clarify, our document template software is a tool that allows customers to create agreements, not an all-encompassing solution that does everything for the end user.
The question template is intended to accommodate the majority of end users and to give them the flexibility to create a document that will work for them.

We appreciate your feedback and we will pass your suggestion to our legal team. In the meantime, if you need a document made specifically for you, please speak to an attorney in your jurisdiction.

Regards,

Divine
Customer Support

Thumbnail of user nancye1356
Australia
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Nancy,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user loettav
Mongolia
2 reviews
0 helpful votes
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September 25th, 2024
Verified purchase

Been returning to this site for more than a decade because it is easy. We have never had an agreement dispute but the form and process does help me organize my thoughts and put them on paper. No clu as to how it would hold up if challenged.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Loetta,

We appreciate the review. Thank you for being one of our loyal customers.

Regards,

Divine
Customer Support

Thumbnail of user austina787
Texas
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

I am a little confused. I purchased a subscription a few months back. I got a new computer and I logged into my account, started a new contract and at the end of the contract I was told I have to pick a subscription. I had know idea on how to get to this subscription, so I purchased another. I would like to know where was I to find my previous subscription that was already paid for?

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Austin,

We are sorry for your confusion. Sometimes its just signing in back to your account is what you need to do. However, please contact Customer Support at 1-855-231-8424 Monday through Friday 8 am to 7 pm ET to assist you better.

Regards,

Divine
Customer Support

Thumbnail of user marthag1245
Australia
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

1. Very Good UI for filling in the form, and expert legal content.
2. Very good saving of the user entries from one session to another!
3. Was glad to find at the end the option of a one-off payment.
4. I expected that at the end I would have to "subscribe" for a recurring fee, which I didn't want and caused me to exit, and return a week later after trying alternatives. Pleasantly surprised with the option of a one-off charge. Suggest you inform a new user of this option at the start.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Martha,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user williamb6897
Florida
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Simple but accurate. I don't typically do reviews but this site does provide an opportunity to avoid the time and expense of a lawyer with the same benefit.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello William,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user teresae565
Kansas
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Today we created a will as my husband is having surgery this week. I used your service for a durable power of attorney for him when he was in the hospital 2 years ago for covid. We selected this payment as we need to go into your system and create more documents at a later date and hope this gives us the ability to do so. We just weren't clear, but that is the way I understood it. I'm hoping I am correct.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Teresa,

We appreciate the feedback. If you have questions regarding your account or service, please contact Customer Support at 1-855-231-8424 Monday through Friday, 8 a.m. to 7 p.m. ET.

Regards,

Divine
Customer Support

Thumbnail of user scottc2903
Tennessee
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

I like having the control to create these documents without having to hire an attorney. I will hire an attorney in the future, but until I can afford one, this helps tremendously! Thank you for providing this service.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Scott,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user austinb671
Texas
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Too many steps to complete the document. Your "license" options are very expensive -- I might be able to use the monthly option but not prepaying the full year.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Austin,

We provide those steps to ensure that your document is customized based on your situation in accordance with the laws of your jurisdiction. You are also in full control of which service or subscription to select when you sign up.
To clarify, our website is Do-It-Yourself reason why we provide you with all the steps and information you need to follow and know regarding your chosen service or subscription.

We appreciate your feedback. Thank you for visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user kathp217
Maryland
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

So pleased. Affordable and thorough and you don't have to have a subscription with continual payments required year after year. One time fee available. Very understandable step by step procedure.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Kath,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user theresaa673
Wisconsin
1 review
0 helpful votes
  • Send Message
August 3rd, 2024
Verified purchase

Very user friendly and professional. The legal information is comprehensive and the explanations that are provided are very helpful. I appreciate the live chat offered by LawDepot to answer any of my questions.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Theresa,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user andreaw1203
Australia
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

I have researched several online legal document providers chose Law Depot because of its reputation, seamless process, professional documentation and reasonable charges.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Andrea,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user samantham1765
New Hampshire
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I've been thinking of doing this for a long time just finally decided to look it up and do it as I'm getting old now. I'm 61 and don't think I should wait any longer.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Samantha,

We appreciate the review. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user jenniferx755
New York
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I made a phone call to your offices and after receiving alot of good information I have decided on the Estate Package. Hopefully it will meet all my needs. PS

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Jennifer,

We appreciate the review. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user billyc701
North Carolina
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

No problems thus far. The contract was straight forth and easy to use. I would recommend it to anyone who needs a legal rental agreement.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Billy,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user catherines2183
Washington
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

Easy navigation, clarity and perfect format. I was hoping to find a free form for Arizona in order to expedite this family issue. Thanks

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Catherine,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user jeremyn488
Virginia
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I enjoy using this platform. It is simple to use and extremely professional in presentation and details of the performance.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Jeremy,

We appreciate the review. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user andrewa1527
Australia
1 review
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

Easy instructions
Fees affordable, making this an easy legal approach to getting documents for a tenant. Bonus its with support.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Andrew,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user kurtd156
Australia
2 reviews
0 helpful votes
  • Send Message
October 29th, 2024
Verified purchase

Fantastic product. Program works well, easy to use. This site could not have been any easier. Price was fantastic. Thanks

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Kurt,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user stephenf1753
South Carolina
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

My overall experience with this website were great. I was searching for weeks for a Rental agreement and when I found lawdepot.com website I was very please.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Stephen,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user megant611
North Carolina
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

Quick and easy to use, very helpful. I highly recommend for anyone who wants to draft legal documents.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Megan,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user deborahi1275
Wyoming
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

Law Depot is quick, easy, valued well and user friendly. My go-to for legal documents and rental needs.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Deborah,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user cathl194
California
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

Great document, but sign in/out was moderately painful. The California room rental agreement/process to create was spon on. Thanks!

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Cath,

We appreciate the review. Thank you for using LawDepot. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday at 8 am to 7 pm ET.

Regards,

Divine
Customer Support

Thumbnail of user eugenek340
Texas
1 review
0 helpful votes
  • Send Message
October 3rd, 2024
Verified purchase

I don't mind paying, but you should not say it is free if you require someone to cancel during the first month to get it for free.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Eugene,

Thank you for your feedback. Creating a document is free on our site, and if you want to print and download a document, you can select the Free Trial for one week. Since the website is DIY and we don't offer legal assistance or advice, we want our customers to try out the website and see for themselves if it works for them or not, thus the Free Trial for one week. Payment information is still required as most customers will continue using the service after the Free Trial ends. So, to avoid interruption with the service, we automatically bill them. If you only want a free printout or download, you can cancel your Free Trial subscription anytime within seven days, and no charge will be billed to you.

We hope that clarifies why we say Free on our site.

Regards,

Divine
Customer Support

Thumbnail of user peterc2616
Ireland
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Experience is satisfactory - I expect no unforseen issues. I expect that there will not be difficulties with the process.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Peter,

We appreciate the review. Thank you for using LawDepot.

Regards,

Divine
Customer Support

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From the business

LawDepot lets you easily prepare and customize legal documents.

Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.

Business History

Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.

Company Representative

Thumbnail of user kathiek2
Cynthia S.
Manager, Customer Support
Typically responds within 2 days
If you have questions or comments, or need resolution, contact me at my toll free phone number: 1-866-608-1020, extension 313 between the hours of 8am to 7pm Monday to Friday. I have over 40 years of customer resolution experience and I would be happy to assist you.

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