LawDepot

Signed up for the free trial to get a little insight into subletting contracts. Completed Credit Card details to access the Free Trial. Most ethical companies now will send out a reminder email to let you know that the free trial is finishing. Did not use the service again and have paid 6 months of subscriptions.
Requested refund for unused subscription and was told they do not offer refunds.
Let potential customers know that the trial is finishing. Must be making a large percentage of their profit off those who forget to unsubscribe. If you sign for the free trial mark it in your calendar, set yourself a reminder because this unethical company won't be getting in touch again once they've got your credit card details.

Avoid dealing with a company who fails to inform you when the free trial period is coming to an end.

The two times I called up for assistance, both gave me quick and excellent response. Thank you very much. I will no longer be using your legal template. I would appreciate to cancel my credit card monthly subscription.

I used LawDepot to generate a Partnership Agreement. Took all of 15 minutes through a structured interview. Very easy. Note that the service is actually free BUT you do have to remember to cancel your subscription within a few days or you end up paying. Easy to remember and easy to cancel. I'd use them again.

Monique helped me today. She was so very patient and explained everything SO clearly. I will be looking at estate documents as a result of my experience today. Love I can call OR go online to contact them!

Do not forget to double-check you unsubscribe them otherwise! They're taking out money without sending any Bills! I'm not going to use their services! Since their manger was pretty upset and start shouting at me as a customer!

I highly commend Divine for the excellent service that she gave me during three different phone calls. She was most helpful with my problems and was very efficient at solving them. I appreciated her patient assistance.
She is an asset to your business!

Scammers! They charged me £329.89 charging me every month without informing me or proving any receipt after a free trial for a simple document!

Would not refund me even when it was clear I had NEVER used it other than to download the one free document.

I did cancel the subscription also, only found out when doing my accounts.

Check Trustpolet, have 80 reviews with 80% of them giving them 1 star!

Please be aware that once you customize your "free" form, you cannot print it without giving your credit card information. Nowhere on the site is there an indication that the template is anything but free until you have already spent the time and energy to work your way through a long list of questions and completed your own customized clauses to add. It's a marketing ploy that really irks me as a business owner. Respect for the client and integrity in marketing should be the bottom line. Not with this company!

They made a point of saying in big letters "100% free", then snooker you in with a so-called free trial, so it's really not free. They charged me $35 for three months, even though I contacted them to cancel. They claimed that they received no phone call. Scam to get your money. I didn't use the service, and didn't agree to have an ongoing account.

Monique Hall's assistance was excellent plus!
She spent quite a while patiently and sympathetically helping me to get exactly what I wanted and needed especially since I am old, dying and not entirely able to manage on my own.
Many thanks!

I find some of the previous complaints naive, to put it mildly. It was quite clear to me that failure to cancel in a timely fashion after the free trial would result in a charge. This is a long-used, well-known and legitimate practice. I completed, downloaded and printed a rental/lease agreement as they advertised. I'm going back to look at wills I may use. I can't speak to ongoing charges after someone cancels but contacting your bank or credit card company to deny unauthorized charges is on the consumer. It will take a little paperwork but the bank won't charge you.

Once you complete and save a document, you are unable to edit and change/modify dates or wording. The documents are saved as a pdf, however, the justification scrambles and produces an unusable, unprofessional document. Monica, in customer service was abrupt and unable to assist in providing instructions. I see from other reviews that many have had the same issues with her. I wonder why she is still representing the company? I cannot recommend this site and regret giving them my business.

Easy step by step guidance to complete and customise my document

The service is okay, but they've charged me lots of money. The state it's completely free, but they ask for your card's details first in order to let you use "the free". Suspicious isn't it? I noticed they were charging my card for the last five month and I used them only once in my life.

It's a free download as it states but you need to give your card details as after 7 days, if you do no cancel they will automatically debit your account. Yes it states on terms and conditions and on the email that they send to confirm but do not get caught out like me with the small print and please read wisely to what you are signing up for! I should have known better and paid closer attention... make sure you do! And don't bother calling to dispute as they are legally covered.

Classic free trial where they will charge you after 7 days and then won't let you get your money back even if you don't use the service a single time after. I get that this is my fault, but 95% of companies will refund your money if you don't use their service whatsoever during the subscription period. Customer service is rude and unhelpful, so good luck!

I foolishly took them up on their offer of a single free doc and somehow ended up with a $ 35.00-a-week subscription, which I have hopefully canceled. I loathe companies that use such deceptive tactics to make money by offering something free and then you unwittingly sign up for a subscription you don't need or want. I guess it is, as they say, nothing is free.

I would give 0 stars if I could. I used the free trial for one written up contract, immediately cancelled and didn't use it again after. Upon recently checking my bank statement, I realized I got charged a ridiculous $35 one week later for a product I was under the impression was cancelled. Their customer support team said they could not assist me. It appears they are too cash hungry to do the right thing and refund the monthly fee. Do not use this service.

I called LawDepot.com this morning needing assistance with a POA I purchase and got Linda on the phone. Linda very quickly, professionally and politely resolved my issue. I will certainly use LawDepot again for other legal family documents.

I have been talking with Allison and Monique they are both very helpful and
Professional. They have been with me every step of the way.
We used your sight last year, but now I find myself doing a new Will since my husband passed in July.

I really appreciate your live chat that enabled me to print my Living Trust. It was a quick thing to accomplish, easier than I anticipated. Ive worried about doing this for awhile and I only wish Id known how easy it was to do. Thank you.

Having composed a power of attorney for a friend whose husband was becoming senile, I wanted to print it out for her use and thought that
This would cost £4.99. Instead I was surprised to be charged £59. Thank you for rectifying my error! Excellent outcome.