• LawDepot

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LawDepot

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Overview

LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 91.8%
Positive
535
Neutral
31
Negative
17
12
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How would you rate LawDepot?
Top Positive Review

“Quick and easy”

Nancy E.
9/14/24

Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.

Top Critical Review

“Just trying to complete wills for myself and my husband...”

Larry K.
10/30/24

Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL

Reviews (1,491)

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Reviews that mention popular keywords

law depot (61) credit card (46) customer service (60)
Thumbnail of user timr436
Georgia
2 reviews
3 helpful votes
  • Send Message
February 1st, 2021

I suggest you look elsewhere for this type of service. I joined the free trial and missed stopping my trial period by a day and was charged for a full month. They would not give me a refund. If LawDepot were selling a legitimate service instead of a scam to get your money, they would have refunded the fee.

Tip for consumers:
To choose a different online legal service.

Service
Value
Quality
Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Hello Tim,

Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period as stated on the website twice. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

Regards,

Divine
Customer Support

Thumbnail of user jerrys1306
Texas
1 review
1 helpful vote
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March 1st, 2023
Verified purchase

Was having problems with downloading of my files. Chose to "chat" with an agent for assiistance.
The agent's name was "Becky"! She is a keeper! Very professional and ask the right questions and gave me perfect instructions on what to do... Many places will not offer copy of the "chat" sessions. Being 80 years old, needed all the help I could get. Becky sent me an email providing the instructions provided in the chat... SHE WAS AWESOME... Thanks to LawDepot AND Becky!

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Jerry,

Thank you for the feedback. We will certainly let Becky know how awesome she is.

Regards,

Divine
Customer Support

Thumbnail of user robertsr
Pennsylvania
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

Monique sent me a password link, talked me through the procedure so that I was able to edit my document before requesting a peace of mind review. She also extended my deadline because your office was closed and I was unable to revisit the document within
Original time period.

Thumbnail of user chetm32
Louisiana
1 review
0 helpful votes
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September 20th, 2021

I've used Law Depot a couple of times over the last couple of years. Their online forms are easy to fill out, and contain the laws of your state. The forms are 100% Professional and Legal. My local Attorney was very impressed with these forms. I highly recommend Law Depot for your Legal Document needs. 5 Star Service all the Way!

Tip for consumers:
Great Online Legal Forms. Easy to use. 5 Star Service.

Products used:
Professional Legal Forms

Service
Value
Quality
Thumbnail of user keithd20
GB
1 review
4 helpful votes
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August 9th, 2013

It was easy to create a simple will. Not easy to save to my own computer - had to copy and paste everything into Word. I took out a free subscription and cancelled it immediately I had saved my Word document.

Lawdepot clearly make their money from free trial inertia. Most people will take at least two months to notice they are paying £29 a month, in which time Lawdepot will have earned the equivalent of a year's subscription at £4.99 a month. So don't forget to cancel within the free week.

Thumbnail of user pierrer77
Canada
1 review
2 helpful votes
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June 11th, 2022

I signed up for free trial, didn't get one email from lawdepot.ca until the billed me, and then got 7 emails in one day. Had they emailed Me a day before my free trial ended I would of cancelled. They wait to send emails cause until you've been billed to ensure they get one month of fees. Lawyers are the worst. I would not recommend this website due to unethical business practices.

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Hello Pierre,

I am sorry for your disappointment. We did let you know twice through the check out process that it was a monthly subscription once the 1-week free trial is over. We then placed the date and time to cancel your account on the bottom of your receipt page that you had the option to print out. We immediately sent you a confirmation email with your account details and the date and time to cancel in bold print. We followed that up with a second email the day after your first charge.

The customer’s failure to read important terms and conditions or offers does not automatically become our responsibility. Our information is clear, easy to read and repeated in multiple locations for customers to review and understand.

We appreciate your feedback. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user robertr2061
Texas
2 reviews
0 helpful votes
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May 23rd, 2023
Verified purchase

I would have been interested in easy-links to Last Will and Testament as part of the prenup package I purchased. There was the option for an upgrade for $100 and something dollars for access to "hundreds of documents" but no details or link as to what was included with such. You may wish to reconsider the current user interface on that final purchase page - you may be able to drum additional biz/revenue at that tipping point time of purchase.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Robert,

The licenses we offer are located on the Select a License page after you fill out the questionnaire. You may choose from three different licensing options:

One Year Pro: $107.88. Create and print as many documents as you need for an entire year.

Basic: $7.50 - $50 per document, depending on the document. Provides complete access to a specific period and date. This option self-expires.

Free 7-day Trial: Free access to all documents for one week. $35 per month after that. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box and we will provide the link to cancel your account.

If you have more questions, or need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.

Regards,

Divine
Customer Support

Thumbnail of user sylviab21
Oregon
1 review
0 helpful votes
  • Send Message
June 5th, 2016
Verified purchase

My experience with Janet Metz was nothing short of amazing, as she patiently guided me though some edits and I had quite a bit of anxiety due to the time spent creating the document and was greatly concerned about loosing information in the process of saving and downloading the document. I ended up needing to recontact her about helping me save some last minute edits to the document and she helped patiently with that as well. There is no way to state how much I appreciated her level of professionalism. Thank you, please share my regards with Janet.

Sincerely, Sylvia Marie Buck

Thumbnail of user donaldr38
California
1 review
0 helpful votes
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September 18th, 2016
Verified purchase

Your forms on line are simple and easy to follow.
After filling in the data, the resulting document
Was PERFECT. Will use you again and highly recommend.
The telephone customer support by Monique was very helpful.
Would be glad to use that service in the future.

Thumbnail of user garyj232
Canada
5 reviews
5 helpful votes
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February 16th, 2023

I signed up for their "free trial" to do one sample form. When I checked my credit card statement I had been charged $44.07! After I contacted them they said I had agreed to pay when the "free trial" ended. I said I had never received any notice of any charges but they insisted they had sent out emails. Probably in my junk mail. They refused to refund the charge I did not agree to. I am a struggling pensioner so this is food money but they don't care.

Thumbnail of user patrickl40
Oregon
1 review
2 helpful votes
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January 21st, 2015
Verified purchase

I had no problem using the Law Review's website for my Will and a Health Directive. Very easy to fill out and print. I did not cancel in time and was billed, but cancelled in time to have a very nice woman on the phone to wipe out my bill because I no longer had an open account. Nice people on the telephone and an easy to use site.
Thank you Law Depot.

Tip for consumers:
Be careful you understand the billing procedures and terms.

Thumbnail of user jeanc39
New York
2 reviews
1 helpful vote
  • Send Message
November 5th, 2015
Verified purchase

I had difficulty with my with finding my new lease, when I called they found it for me right away then sent it to me by email. I have been using this site for all my lease agreements and will continue to do so, as well as recommend it to anyone who is in need of legal documents.

Thumbnail of user ricardor9
New York
1 review
1 helpful vote
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February 7th, 2015
Verified purchase

Janet Metz did an excellent job of providing fast and accurate service. It is a nice feature that you provide a first and last name as it indicates that there is a real person out there that exists and cares. So many other companies do not do this and it tends to make business very impersonal and distant. Thank you

Thumbnail of user janellenb
Ohio
1 review
6 helpful votes
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December 27th, 2014
Verified purchase

I cannot effectively rate the assistance you gave by sending a notice of refund because my bank has no record of the refund. The original refund notice we received was dated 12/10/2014 and now it looks like refund was not processed until 12/14/2014. However, It is now 12/24/2014 and we have not had our account refunded. I did add one star because you responded.

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Thank you for providing this feedback. We contacted the payment processor and they did not settle the refund until December 22/14 even though we provided it to them on December 10/14. The bank/credit card company would not have received the refund until a day or two after December 22/14. Our accounting manager has contacted the payment processor to determine why the refund took so long and I can assure you he will rectify that for future customers if needed. We are very grateful for your feedback as we would not want other refunds to not process quickly. Please contact me directly if you need further assistance.

Kathie Kinisky
Manager, Customer Support
1-866-608-1020 extension 313

Thumbnail of user davidh541
Tennessee
1 review
9 helpful votes
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July 8th, 2017

I specifically searched for a free service. After selecting LawDepot.com and answering many questions I was asked to approve a VERY HIGH MONTHLY CHARGE. One must call and cancel the service else be charged. It is a scam. Dealing with lawyers. Good luck. Do not waste your time.

Thumbnail of user stuartl16
Australia
1 review
2 helpful votes
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October 25th, 2014

On 21st October 2014, I used law depot for a quick promissory note and then cancelled my subscription the next day. It all worked beautifully and the cancellation was easy.

I HIGHLY recommend these guys. Give it a go!

Iam in no way a legal person. I am a truck driving miner. This site was very VERY easy to use.

Tip for consumers:
Check it out!

Service
Value
Returns
Quality
Thumbnail of user michaelc271
Texas
2 reviews
2 helpful votes
  • Send Message
February 14th, 2016
Verified purchase

I took the free trial to look at a few documents like wills. When I cancelled the free subscription trial it was one click and done. No fooling around, no complex cancellation. This is a very honest website and business, and I will use them in the future if I need legal docs.

Thumbnail of user barbaram3972
Tennessee
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

The document I was looking for was easy to find and just as easy to fill out. Thank you for taking what I thought would be an impossible task to an unexpected pleasant experience

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Barbara,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user gregr507
Arizona
1 review
2 helpful votes
  • Send Message
January 19th, 2021

This product is very misleading stay away. The company bring you through a funnel with the pretense of using a free service and than ask you for all of your credit card information at the end. Shame on you.

Service
Value
Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Hello Greg,

Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,

Divine
Customer Support

Thumbnail of user samv29
Michigan
1 review
1 helpful vote
  • Send Message
January 23rd, 2017
Verified purchase

The young lady, Ms, Metz, was very good at what she does and an asset for your company. I use to work with a man named Mike Metz and he was just as good at his job as she is... Give her a substantial raise...

Thumbnail of user alsief
California
2 reviews
0 helpful votes
  • Send Message
May 25th, 2018
Verified purchase

Very good experience. I was well pleased with the results. The Lady was very patient and assisted me in a very informative way. I will be happy to order from law depot whenever I need this type of services.

Thumbnail of user halletc1
Texas
1 review
1 helpful vote
  • Send Message
November 26th, 2022

Please don't try canceling with the "having trouble signing in? Cancel without signing into account." Lawdepot will say there's no such thing & will still charge you. Customer service was very rude.
The documents was useless, two lawyers & a notary wouldn't use them.
Lawyers & Notary use their own forms. This company is a get over!

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Hallet,

I am sorry to hear about your bad experience.

There are multiple ways of cancelling your subscription. You can call, email or chat with Customer Service to cancel your subscription. You can also cancel online by Signing In into your account or provide more information for the site to cancel without you Signing In. If by any chance, you have entered an incorrect information, the site will not be able to locate your account. That may be the reason why you are saying that it's not working.

Our records do not show of any cancellation of your subscription prior to October 27,2022, 03:59 PM ET which is 6 months after your initial sign up. We have provided a maximum 6 months of refund for $35.00 per month. We sent you an email confirmation of the refunds. Please check your inbox or spam folder.

We appreciate the feedback and thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user jamesm10130
Alabama
2 reviews
0 helpful votes
  • Send Message
September 28th, 2023
Verified purchase

Super easy and professional-looking, but I would like an option to pay for this one document instead of either paying a large, one-time fee or opting to a plan I probably won't remember to cancel. I just wanted this one form.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Elijah,

We appreciate the review. Thank you for using LawDepot. If you need assistance with signing up for the Basic License, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am - 7 pm ET.

Regards,

Divine
Customer Support

Thumbnail of user iliao
Washington
1 review
10 helpful votes
  • Send Message
August 2nd, 2020

They want all your information. You won't ever get rid of the ads. They say free free free! Then you finish filling out online forms and it changes to give us your payment information for a free 1 week trial. Because you went through all pages to fill in your online document before they wanted payment information, they now have all your information even when you cancel out. Guess time will tell whom they sell it to.

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Hello Ilia,

Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

The information that you entered will be stored in our secure servers and can be accessed only by signing in to your account. Additionally, the order process occurs through an encrypted connection. We use the Transport Layer Security (TLS) protocol with 128-bit encryption strength to transmit sensitive information.

We will NOT sell, trade or rent your name or personal information to anyone else. We DO NOT sell, trade, rent or provide outside access to our mailing list at all.

LawDepot® will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation.

We appreciate your feedback and we will continue to work on our site to improve all areas of service.

Regards,

Divine
Customer Support

Thumbnail of user lucyz16
Canada
1 review
17 helpful votes
  • Send Message
May 5th, 2020

I wish I had read the reviews here before i used their "free" service. This is a terrible experience for me. I signed up for viewing a sublease document in November 2018. I did remember I cancelled immediately after I viewed that document. Today I just found out I was charged continually for 18 months. I didn't receive any of the emails or statements from this company during this 18 months. This is very very terrible business and they always tried to steal costumer's money.

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From the business

LawDepot lets you easily prepare and customize legal documents.

Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.

Business History

Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.

Company Representative

Thumbnail of user kathiek2
Cynthia S.
Manager, Customer Support
Typically responds within 2 days
If you have questions or comments, or need resolution, contact me at my toll free phone number: 1-866-608-1020, extension 313 between the hours of 8am to 7pm Monday to Friday. I have over 40 years of customer resolution experience and I would be happy to assist you.

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