LawDepot

My free trial turned out better than I expected. I was expecting the worst.
- My PayPal account was not charged and
- it was easy to cancel.

But I hesitated to even go with the trial as the pricing seemed like a trap:
A one-week free trial that turns into $33/month ($396/year) if you continue.
Or sign up for a One Year Pro account for $95.88 which is just $7.99/month.

It also wasn't clear if during the trial I would be able to download my document and print it easily. I was able to download in. DOC format, save to my hard drive fix a few things and then print out. I was concerned I could only print directly from the cloud.

My concerns turned out to be unnecessary and their website could explain things better.

I came close to switching to the yearly contract during the free trial, but at this time the one document was all that I need. I may sign up later and go with the yearly service.

My daughter is putting together a business plan for herself and some schoolfriends, so she used this website - it says "enter details, review the plan and print it out". What it doesn't say is that once you've entered the details, you can't see what you've entered until you sign up (with credit card details). If this is the "free, try before you buy experience", i. E. not making it clear that you need to put in credit card details, it makes me want to steer clear from paying money to them.

Got the help needed to complete an important document for me. Very satisfied with Ms. Hall's help. She was very informed about the process and guided me through setting up an account password, etc. along with other questions.

There is nothing free about this website. If there was ever a unscrupulous business like Lawdepot.com, all the owners would need jail time. This was my experience and I hope I can help others avoid a terrible business.

Janet Metz is the delightfully patient person from whom I received step-by-step assistance. Whoever hired her made an excellent choice. I gladly give her a "Five Star Rating", and would give her a "Sixth" were that star available.

The website is very user friendly and it was easy to find the content I needed. Customer Service was wonderful! I was happy to actually get a person on the phone quickly and without going through endless computer prompts. She was polite and able to get me exactly what I needed in very little time. Thank you for providing such a helpful service and making it easy from start to finish. I would definately recommend your company to anyone I know.

I needed 1 form. I thought I would try this. But I forgot to go back and cancel after the first month. I was fine with paying for 1 month to get a form. But you cannot put in a cancellation date in the future. So a year later I see they are still hitting my credit card. So a single form costs me $429. I should have gone to a REAL lawyer and it would have cost 1/2 that amount. This policy is stupid and is designed to rip you off. You should just charge by a form. This is basically a trap to get a lot of money because they know you will forget to cancel.

I called in and got a very nice gal, Cynthia she was very helpful. Because I am old and not too good on the computer I had to call back and got another very sweet gal named Corey, she also was very helpful. They are both assists to your company. I will recommend your site to all of my friends. I am still having trouble printing the two Wills off for some reason, but will figure it out on my own, if I can't worn Cynthia and Cory I maybe calling them back... haha

I was pleased with the document and the help Cynthia gave. However, I was disappointed to learn that the "free" aspect of only needing one document would result in an automatic membership fee after the first two weeks unless I canceled. I do not like such a process without prior information before filling out document information. It seemed to me like a subtle strategy to get a customer like me to sign up for the 19.95 single document just to avoid the hassle of being "free" if we go through all the hoops down the road. I think that not enough information is given up front before we have to "make a selection to print your document." I was irritated that I had to pay for something that I ended up not needing at this time anyway.

I already had a subscription to a lease agreement, and it would have been nice to know up front that additional costs would be incurred to access a purchase agreement. Otherwise, why let me access your platform through the same email and password?

The site offered many different Forms not just the ones I was seeking. After printing out several I found I had made an error in the address of the Health Surrogate. I had not seen the area for different states than the one I am in. I called for help, told the lady on the phone what I had done. She said that was no problem and could be fixed. She fixed it to correct state and e-mailed the Form again, almost immediately to make it perfect. Very accommodating and helpful.

I want to thank your agent, Alison, for all her help and especially for her patience with an senior person. I had trouble printing the document and she walked me through the entire process. Thank you again.

There was a billing error on my account; and when I called regarding this error, I spoke with Monique who handled me and my situation in a very professional and customer friendly manner. She's a definite asset to your organization.

Beware. You will be auto renewed and once they renew, they will not pro-rate a return of your renewal. Be sure to cancel before the next renewal if not interested in further access to their service. On top of that, customer service is EXTREMELY rude.

The goal of the site is to get you to accept an autorenewal for monthly payments in the hope that you forget to cancel it afterward. They say so in their policy and use it as leverage to keep your money. Even if you can prove that you didn't use the service they will never give you a refund. Please note the service is managed by sharks. No regards for their customers, they will try to rip off as many people as possible instead of trying to build customer loyalty through decent service. Be careful to micro-manage your account if you go ahead with this business. They think you just have that to do, very pretentious of them. Horrible experience,

Double charged my card! Wont return my money! No way to get a hold of anyone, didnt even use the servce. Stated free when searched, then after filling everything out no chooce for free just pay. Now you have to write at least 100 words or it wont take tbe complaints...

I was trying to gather a little more information about their services. Was put through to Monique who copied and pasted the same reply three times about how there was no one available despite the fact that it was well within their advertised working hours. I had a handful of questions about incorporating. No answers just deflection to call their 1800#. I don't want to call. I want a to live chat.

Guess I'll have to call a real lawyer.

I am a college student who was working on a project utilizing LawDepot back in January. I had clearly canceled my subscription but was continually billed through this month because I had logged into my account when I had canceled my 7-day free trial which they say is effective immediately. Trying to dispute the charges which totaled nearly $250 over the last 7 months, I called customer service who was unhelpful and unapologetic. The manager refused to give me a refund despite understanding my intent to cancel my subscription. I would not recommend this service to anyone who doesn't like being taken advantage of. It is amazing how little this company cares about those it claims it serves!

I saw that there was a credit card sign up at the end of the form and decided to check the reviews, as I am having to supply my n
Bank deets and am aware of false website. I would have been happy to submit my details with an option to cancel, which allows you a free document, had there not been so many reviews saying that it was difficult to cancel.

But you can simply copy and paste into word. So for me the service was very good. I would be happy paying if I required and more detailed document but I simply required a one off tenant agreement. Thank you for the service

This company is as shady as they come. I recently realized I had been charged $33.00 a month thru my paypal account for over a year for a document I was led to believe was free. When I contacted Law depot I was told that maybe the email advising the re-ocurring charges were sent to the wrong email address. They took it upon themselves to locate and charge my paypal account through an email without my authorization. Long story short my free document cost more than an actual attorney would charge.

Like the previous reviewer, I would be happy to pay $20 for a correctly drafted will. What I object to is the fact that this site creates the misleading impression that legal documents are free; they are not unless one enrolls in the free trial, agrees to recurring credit card charges, and then remembers to cancel within 7 days. Why not simply be upfront on the site's HOME page and tell prospective users that there will be a charge for documents unless they agree to a 7-day trial, which will result in recurring charges unless cancelled?

Sneaky Sneaky, they will charge you for their "FREE" forms, don't give a credit card and not read the very fine print. 4 months later, the "FREE" form cost me $132.00. Shame on you Canada for allowing this company to steal from people.
DO NOT USE, there are free forms out there.

I called to see if my agreement could be emailed to me bc I it was not saving from my computer. The representative Esther M. Acted as though I was inconveniencing and suggested I try on other computers. Why should I travel to go use a public computer for a confidential agreement? Also, she made me feel as though my questions were ridiculous and chuckled as she answered, like I've should of know the answers.