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LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.
Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL
Great overall experience, great over all experience, great overall experience, great overall experience, great overall experience, great overall experience, great overall experience
Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL
Awful experience, they are clearly making money out of they're supposed to be "7 days free trial". I took the subscritption for the free 7days period on their website, during the 7days I remember having cancelled the service online but during 2 month those swindlers still took money from my bank account. When I called customer service they said they can't see that I've canceled my subscription (obviously I didn't had any proof) and that they won't reimburse even if I never connected on ther website after the trial.
This is the first time I'm beeing robbed like this, stay away unless you want to give them free money
Tip for consumers:
Avoid this company
Products used:
Online
I signed up for the 7-day free trial on July 3. I asked them a question the same day (because every time I tried to bring up a Wyoming document they gave me a Wisconsin document instead.) They never replied to my question. On July 9 I attempted multiple times to cancel my free trial but their website was down. Next day same. I also tried to contact by phone multiple times, no call back from Law Depot. On July 11 they charged me for the next month (their website was STILL DOWN). Since then I have been trying to get my money back without so much as a reply from them.
Hello Mike,
We apologize for our unprecedented system outage. We never wanted to disappoint our customers, but that was out of our control. Our IT department has worked hard to restore service and because of their perseverance, our site is now back up and running. We appreciate all of our customers who understood and were patient enough during the outage. Your subscription has been cancelled and we are sorry to see you go. We have provided you with a refund of the charge on July 18,2024. An email was also sent to you informing you of your refund. If you have more questions, please call Customer Support at 1-855-231-8424 Monday through Friday, 8 a.m. to 7 p.m. ET.
Regards,
Divine
Customer Support
Purchased a document with the intent of printing a approval copy. Then next day printing a final approved copy. (all within Lawdepot terms) Because their site is down, it's impossible to update and reprint. The site has a "down for scheduled" maintenance page only. Left several voice messages without response. Had no working email for this company. Couldn't wait any longer, so I was forced to acquire another document else ware.
Products used:
Nothing
Hello RK,
We apologize for the technical issue we are experiencing on our site. Our IT department is doing their best to get the website restored. We appreciate your patience.
Regards,
Divine
Customer Support
Easy enough to do. I was unsure of the organization though as I have never heard of them before. They access bank details too.
Hello Mark,
Thank you for your review. We are glad you found us online. To give you a short background of the company, LawDepot is a leading publisher of do-it-yourself legal documents around the world. We're based in Alberta, Canada, with offices in the United States and the United Kingdom. We proudly provide services in these countries, plus Australia, France, Germany, India, Ireland, New Zealand, Nigeria, and Singapore. Our document templates are thorough—they're built by our dedicated team of legally trained professionals who've practiced law around the world. We have been in the business since 2002 and an A+ rating from the Better Business Bureau.
I hope that answers some of your questions about our company. If you have more questions, you can contact Customer Support at 1-855-231-8424 Monday through Friday, 8 a.m. to 7 p.m. ET.
Regards,
Divine
Customer Support
Law depot made it simple and an easy format to fill out, I will recommend this website to all family and friend.
Hello Kathryn,
Thank you for the great feedback. We are glad you had a good experience using our site.
Regards,
Divine
Customer Support
Won't accept my password and I've tried many. Sending back message saying to refresh browser, which I did, or try back later?
Hello Debra,
If you have forgotten your password, take the following steps:
- Go to https://www.lawdepot.com/SignIn/?page=forgot
- Enter the email address that you used to create an account and click the Reset Password button.
- An email will be sent to the email address associated with your account.
- Check your email inbox, including the spam folder, for the password reset email.
- Follow the instructions provided in the email to reset your password.
Regards,
Divine
Customer Support
You guys pierce the lawyers veil with your services and make it possible for the average person to do legal stuff.
Hello Zach,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
I love this site. It is very informative and easy to manage. I can rest to know everything is in order for me and my family.
Hello Jose,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
Easy to use would recommend to friends and family i have been using this website for about 7 years and have never had any problems
Hello Terry,
We appreciate the review. Thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
I was able to complete required documentation, Quick and easy format to complete. Thank you so much!
Hello Katherine.,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
Very nice way to understand and step by step instruction. I have to suggest all my friend to this site.
Hello Judy,
Thank you for the great feedback. We are glad you had a good experience using our site.
Regards,
Divine
Customer Support
U all seem to make so.eone feel welcome and like family and over all you all are direct and handle the business at hand
Hello Margaret,
We appreciate that. Thank you for choosing to do business with us.
Regards,
Divine
Customer Support
It was quick and easy but thorough. Will definitely use this website again for other legal documents.
Hello Ralph,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
Great experience I will recommend this to everyone I know thanks for this website I am understanding law pretty well now
Hello Timothy,
Thank you for the great feedback. We are glad you had a good experience using our site.
Regards,
Divine
Customer Support
So far so good. I haven't used this site for a while. I'll give you feedback later one as well!
Hello Abigail,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
So far so good but found it hard to go back and edit. Also did not find their help helpful
Hello Debra,
We appreciate the review. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday through Friday, 8 am through 7 pm ET. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Lawdepot is an awesome site, however my experience was the site going down for days. I expect that your site was overwhelmed with users. This site is needed.
Hello Joyce,
Thank you for the review. We sincerely apologize for the system outage. LawDepot.com and LawDepot.ca should be back up and running now.
We appreciate your patience and understanding while we encounter technical difficulties.
Regards,
Divine
Customer Support
Great Easy to use so far. Very good product to use.
I will report further when have finished the whole deal.
Hello Will,
Thank you for the great feedback. We are glad you had a good experience using our site.
Regards,
Divine
Customer Support
The process was extremely easy and well organized for beginners like me step for step. I like the definition word bank as well.
Hello Alex,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
The free trial option did not work. I was not able to print document until I enrolled with a "paid" option.
Hello Zachary,
We are sorry to hear. Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am -7 pm ET to assist you.
Regards,
Divine
Customer Support
I have used Law Depot only rarely, but exclusively, for several years. Excellent content, well organized, fair pricing, fast loading on website.
Hello Ann,
We appreciate the review. Thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
Process was very easy to follow. Having 10-year access for a low price is a great benefit.
Hello Jeff,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
STRAIGHT FORWARD AND EASY TO UNDERSTAND WHEN READING THROUGH THE SITE AND FORMS. EXACTLY WHAT I WAS LOOKING FOR. THANK YOU WILL DEFINITELY RECOMMEND.:]
Hello Doris,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Gain trust and grow your business with customer reviews.
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.
Hello Christopher,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support