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LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.
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Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.
Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL
In attempting to write wills for my husband and my self I am on the third day of trying to get it done. No where in the process does it state that to save a document you have to download it first. There is a "save button"= but no- that does not save it... so I did my will four times before I finally called them to figure out what the problem was... then I paid $35 to have my husband's will reviewed- and I get back a document that is not ready to be printed and signed- it has a header of "LawDepot's Last Will and Testament" and a ridiculous footer that shows a file location and date that goes completely across the bottom of the page. I just now called and told them how frustrated I am and asked for help getting a will that is both reviewed and ready to print- and I was told I have to reply to the same email stating my document has been reviewed and is ready... and wait for it... it will be another 24 hours before I get a response... why my husband chose this site to sign up to I will never understand! Years ago I used LegalZoom- and it was a breeze!
The customer service provide by MONIQUE was trash. Monique interrupted me, spoke over me all because I wanted to cancel. She was rude, and didn't know what she was talking about. She made it seem like I was stupid which companies should NOT do! She tried to tell me that I waited too long and must have forgot to cancel, which was CERTAINLY NOT the case, she just wanted to be rude since I was canceling. You WILL get ripped off. Don't waste your time or money trash company and its trash customer service reps like MONIQUE!
Hello Annette,
I am sorry we do not have this email address in our system. I cannot find a call from you in our recorded calls. I do see that you chatted with Monique about if our documents are valid in different states in which she did let you know that they are customized to the location that you select. In your chats you never once indicated a wish to cancel your account.
You then chatted with another agent who again could not find an account under the information that you provided. If you still need assistance we will be more than happy to assist you, we just need the correct information to find your account.
Regards,
Cynthia Customer Support Manager
THANKS TO SITE JABBER, an employee of law depot. Com decided to refund two of the three months that I was charged? If they had reversed all three months I would have deleted the review, I am upping my star one, but since I NEVER USED THE SITE, and I did cancel, and there is proof I NEVER USED THEIR SITE... Why did they return two of three charges? I am greatful for some action, but returning all that was stolen from me, would have been better.
As we discussed Diana, we do not monitor usage. When you select a 7 day free trial, as the offer states, it must be cancelled within 7 days or the account converts to the $33.00 monthly plan until cancelled. We state that 3 times before you can print your document and then we email you two notifications, one to remind you to cancel and one when billing starts. You are paying for access to the account to return to prepare documents at any time. We don't monitor whether you prepare 1 document or hundreds. You received the two month refund as a courtesy and the third month exceeds the refund time limit and cannot be refunded.
I started to request a free trial document on March 4. I entered my credit card information but did not complete the process when I received a message that a monthly fee would be charged (unless it was cancelled later) I notified you IMMEDIATELY and received your comfirmation that the trial was aborted and my account information deleted. I have been charged for the aborted "trial" on March 4 and a monthly fee of $34.65, Your support person claims I opened a second account. This is totally untrue and she has offered to refund the amount for the one account (I HAVE NEVER USED YOUR SERVICE AND NEVER HAVE OPENED AN ACCOUNT WITH YOU. If I do not receive TWO REFUNDS I intend to contact the Ombudsman about the disgraceful practices in which you are engaged!
BEWARE OF THIS COMPANY AND THEIR FREE TRIAL
I canceled this before the free trial was over. I found the service to be substandard and not very useful.
I subsequently found 2 charges on my bank statement. I had been charged despite canceling. I contacted the company requesting a refund. They have refused, despite the fact that I had not used or even logged in since the day I canceled.
I asked for verification that I had approved the payments and received nothing.
Very disreputable. Very dishonest.
Tip for consumers:
Do not use them. You are asking to be robbed. Their law products are substandard.
Products used:
Didn't use them because their "law product" is substandard.
Hello Jenna,
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you had been billed, then the subscription was not cancelled at all.
Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET if you need more assistance.
Thank you for your feedback.
Regards,
Divine
Customer Support
You downloaded it to Microsoft word so that I could fill it out. Excellent. Thank you. Now how do I cancel? I need no other legal forms so do not want to pay $33.00 a month for nothing.
Monique led me through the process of recovering my documents, by sending me a e-mail with my documents as an attachment. My sincere appreciation for her guidance and patience during this process.
I searched for FREE forms. Lawdepot stated that it had free forms and said I could fill out the forms on line and print. Which I did. At the end of the process I was told I had to choose which free/or license before I printed the form. There no place to choose free except a large box the said choose here (or something to that nature) there was no place for free, only 3 different fees. I just wanted my forms so I choose the $19.95 fee.
I got a response from lawdepot.com. They stated that I should call a phone # for help. I called and basically it was a waste of time. The lady assured me that it was my ignorance the I got charged. In other words, you better take the time to read the very fine print and have a lawyer's degree. BEST THING YET. LEAVE THEM ALONE, there are better places out there. Yes, my loss, I read the copy I got, it had errors. SO, I went some where else and got what I needed for FREE
I found out why my bank charged a n extra fee, "overseas purchase" they are not an American Company... another good reason to stay away!
On the license selection page, there are three options presented. One option is a yearly option, one option is a one time charge Basic option and one option is the 7 day free trial offer. Our records show that you selected the one time Basic option for $19.95 and no other charges occurred other than the one charge as per the license selection you made. There is no other charge for the account information that you have provided. Contact our customer support team at 1-855-231-8424 to discuss this further after you have checked with your bank. You may be viewing a different transaction or bank record that does not pertain to LawDepot.
TOTAL SCAM SERIOUSLY I OPT FOR THE 7 day trial and then I DID CANCEL literally the next day... Come to find 10 months later they have been billing me the entire time! Never once sent me any email or statement! RIDICULOUSSSSSSSS, I HAD TO TAKE TIME TO CALL THEM TWICE ANC HAVE A LIVE.CHAT TO FINALLY GET THEM TO CANCEL MY ACCOUNT! And of course no refund! They could clearly see I had no ACVOUNT ACTIVITY AND DID NOT SEEM TO GIVE A@$)&! Not to mention their documents are crap!
Nayra, If you had cancelled within the 7 days there would be no charges. With the limited information you provided, I cannot check your individual account or locate a chat without more details. We do send you an email to confirm your license selection and the time and date to cancel appear on that email, we also send the receipt email which also shows the same details and we also send you an email if billing commences. These emails are all saved in your Account Messages. We have record of inbound calls so we can check to see if your phone number appears in the month you think you cancelled. We check all that if someone thinks they cancelled. When you select a license option, you are selecting it based on access to documents and we do not monitor your usage or the number of documents you prepare. Our documents are prepared by our attorneys and thousands access them every day. They are not crap as you stated.
Janet was an absolute pleasure to deal with. She was patient, kind, and very knowledgeable in helping me. I hope to speak with her again if I need to call back.
I am very satisfied with the help I received from Jean at the LawDepot. She was very helpful as far as the printing problem is concerned. Nice people to be in contact with.
You answered my question and gave me options to resolve my issue. You were pleasant and polite and represented this company in an excellent manner. Thank you for great service!
I signed up 2/27/16. LawDepot.com charged my credit card $33 on 3/1/16. I had to dispute the charge with my credit card to get the money back. I gave it 2 stars b/c t least the forms worked.
James, as we discussed, you cancelled late and that resulted in the charge which was refunded.
$132 has been taken from my account after I unsubscribed. Their phone lines aren't answered ever. Automated tells you it's closed EVERY CALL. I want my cash!
Very efficient. I use this website for several legal documents
Hello Jack,
We appreciate the review. Thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
I spoke with Linda, and she was able to help me out with an issue I was having. I deal with "professionals" all day long and Linda was/is a breath of fresh air! Great person to work with!
I chatted with Devine about an issue I had with a document. She responded quickly and professionally, and resolved my issue to my satisfaction, going above and beyond to do so.
I m new in business and own a small business. Your service was very help to me. I got familiar to some legal aspects of business and save me some money.
They will require a credit card for the free trial. So far I have been charged $99 for the free trial. I may have to cancel my credit card to keep Law depot from stealing my money.
We will be happy to further assist you if you have anymore questions or concerns. You can contact our Call Center at 1-855-231-8424, Monday to Friday from 8:00 am to 7:00 pm ET
I cancelled my subscription 3 days after the renewal, and never even went on the website - and They still refused to reimburse me...
They even charged the full month even if I cancelled after 3 days.
Hello Math,
I am sorry to hear you were not satisfied with the service.
To clarify, the Trial is only Free for 1 week/ 7 days. As it states on the site twice, renews to a monthly fee of $33.00 after the Free Trial week ends.
We sent you an email confirming of your sign up and the date and time to cancel by including the steps on how to cancel.
All of these information were given to you so you would have an informed decision about your purchase.
Since you have cancelled your subscription 3 days late after your Free Trial week ended reason for the charge on your card.
Unfortunately, no refunds will be processed for a Trial Subscription that has turned to a monthly service.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Carolina was very helpful. She went through all the steps needed for me to save and print my Operating Statement. I will definitely use your web site again.
Hello Andrea,
Thank you for the 5-star rating. We appreciate you using our documents for your legal proceedings.
Regards,
Divine
Customer Support
These guys cancelled my incorporation and never gave me the $500 back after many attempts to contact. Use this service if you like getting stolen from.
Gain trust and grow your business with customer reviews.
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.
As we discussed by telephone on June 22/16, I apologize for your service experience. Once you click on New and create a new version, the document is saved when you complete the question template and save the new version. I have credited the peace of mind review charge and the refund does take 3-5 business days to process. Our reviewer has emailed the revised version of the Will a few minutes after we spoke on the phone. The quotations in the Affidavit section have been removed. Please feel free to call me at 1-608-1020 extension 313 if you have any other concerns or questions. Kathie Kinisky Manager Customer Support