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LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.
Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL
DO NOT USE THIS COMPANY OR WEBSITE!
THIS IS NOT A GOOD or SAFE COMPANY!
They charge you improperly!
Horrible customer service when you try and get your $$ back for bad charges by them.
Hello,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Pleasant happy lady
Very helpful, went out of her way
To find help
The web site was down but she found a way
It's a little deceptive when you start completing the form, it seems like it will be free and then when you're all done, here comes the fees
Hello Ed,
I apologize if you feel that way; we have never deceived our customers. We have over 10 million customers and counting worldwide. The Free Trial for one week is what we are promoting as Free on the website. It is 100% Free when you create a document or documents on our site. When it comes to printing and downloading, you can select the Free Trial for 1 week. Free access to all documents for one week. $35 per month after that. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box and we will provide the link to cancel your account. All details are provided so you can decide about your purchase. I hope that gives you a better understanding of what our promotion is. If you need more assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am-7 pm ET.
Regards,
Divine
Customer Support
Beware you can get these documents at staples for 10 bucks so do your homework before you get involved with law depot
Hello Robert
We appreciate your review.
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
You are still responsible to file or register your documents with the correct facilities should it be required.
I hope that gives you clarity on how LawDepot works. If you still have more questions, contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.
Regards,
Divine
Customer Support
Monique resolved my problem expeditiously and with a pleasant explanation of my error. Her manner was professional yet both courteous and friendly.
The person I talked to was very knowledgeable as to my problem and solved it in a very short time, thank you.
Quick, easy and simple to understand. Will be using again for my document needs.
Hello Cheryl,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Great responce to my not so tecky brain. She gave great instructions and they were spot on. I did get everything done. Thank you
Hello Catherine,
Thank you for the review. We are glad we were able to assist you with your legal document.
Regards,
Divine
Customer Support
Very easy to deal with but ended up with a 6-page document -- too many pages to record and not terribly attractive.
Very knowledgeable and patient! Remedied the problem and provided two alternatives! You have hired persons with excellent people skills. Than you
Great idea! Great service! Thx, Linda! Really helped me out. I couldn't find my old lease document. What a relief!
Its been very easy, although i need to edit my original, but it gave me that option. Thanks
Hello Russell,
Thank you for the 5-star rating. We appreciate you visiting our site. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am -7 pm ET.
Regards,
Divine
Customer Support
Excellent n user friendly program for setting up a living trust.
Please add the above to my paid subscription to my durable power of attorney, or substitute a complete correct form.
Ms. Reyes was very helpful and continuously tried to be helpful. She was quite wonderful, thank you for helping me.
Monique was knowledgeable and pleasant. I am still a dummy on the computer and she had all the answers. Thanks.
Monique was great and a pleasure to work with and handling my situation and I would definitely recommend this site
Had to call-in because I couldn't print my POA certificate. Person was fast with solution. Hope it works after I submit my name
I called the Help line, on Thursday Des 20th.
The support I received was excellent, professional and fast service by Yvette.
Thank you
I was having a problem printing my last will and testament and Linda sent me an email and I could print it right out.
The assistance provided was very helpful, however I have not been able to retrieve the information needed. Waiting to have my new password confirmed.
Complete, thorough template of the document we needed. Easy to fill out. Good price for the right to edit, download and print for the next 5 years.
Hello Jeffrey,
Thank you for the 5-star rating. We appreciate you using LawDepot for your legal document.
Regards,
Divine
Customer Support
I am a business consultant, I rarely write bad reviews, because as a business owner I understand things happen, many times it is not the business's fault.
HOWEVER, not this time. Rude, horrible customer service Supervisor. Was accusatory, chose to ignore system issues. I felt like I was a battered victim. In the end it was about getting me off the phone as soon as possible and not resolving their error, yet AGAIN. She felt I had NOT called and harassed them enough times to justify a correction on my account, YES SHE SAID THAT? Does not make sense at all. They charged me over $800 in error, my email LogIn would loop, even if I wanted to, I could not use the system, it would not allow me, however, they had no problems charging my account for almost 2-yrs... amounting in over $800 in charges to my credit card and refused to credit any of it back.
1st Time I called they couldn't find me in their system. So I filed through my credit card company, who said I had to talk to them.
2nd Time they were able to get me to log on, but I still couldn't use their service, it would loop me. I wasn't angry at this point, just figured if I was going to pay, then give me access. Requested refund for past charges and tried to log in. This time I could log in, but could not download. I found another company online to use.
3rd Time, I wanted resolution, enough is enough, I have been waiting on them to resolve and still nothing. I was greeted with rudeness and dismissiveness. They FINALLY canceled the subscription I never ordered or was able use. 2yrs $800 in charges to my credit card.
Tip for consumers:
Very difficult to cancel service. Do not use.
Products used:
Used one form download
Hello Reina,
I am sorry to hear about the bad experience. I understand how frustrating it is to get denied by the manager with the expected results you wanted. Our records show you had a monthly subscription which we require a cancellation if you did not wish to continue. We have checked all the call logs, email, chat support and no data shows for any communication coming from you about a cancellation request for over two years. You may have called the incorrect company if you say you have spoken with someone and no known issues of our site for the past two years straight that one cannot cancel a subscription from their Account page. The only cancellation we have on file was earlier today, Feb 14,2022. A courtesy refund of $33.00 was approved and will post back to your account in 5 business days. Unfortunately, no other refunds will be provided at this time. We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
Very helpful website, product and staff.
Product saves time and money. Will continue to use service in the future.
Gain trust and grow your business with customer reviews.
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.
Hello Don,
We appreciate the feedback. We will certainly let Tina know of how well she helped you with your account.
Regards,
Divine
Customer Support