• LawDepot

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LawDepot

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Overview

LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 91.8%
Positive
535
Neutral
31
Negative
17
12
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How would you rate LawDepot?
Top Positive Review

“Quick and easy”

Nancy E.
9/14/24

Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.

Top Critical Review

“Just trying to complete wills for myself and my husband...”

Larry K.
10/30/24

Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL

Reviews (1,491)

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Reviews that mention popular keywords

law depot (61) credit card (46) customer service (60)
Thumbnail of user chrisb3534
GB
1 review
1 helpful vote
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April 23rd, 2023

Used them for years and then this year they put up my price by 46%, and their attitude was take it or leave it
So who got a 46% pay rise this year not me. To verify I am Chris Brearley and this is genuine

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Chris,

We understand your frustration about our price increase. These new prices were determined as we added more legal templates and expanded our workforce to improve the site further and the quality of products and services to our customers.

Thank you for your loyalty and your support.

Regards,

Divine
Customer Support

Thumbnail of user susang389
Oregon
1 review
4 helpful votes
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July 20th, 2018

This site offers a free Will template and after you take the time to fill it all out, you find you must pay to save/print it (because the free trial is for 1 week and then they auto bill you monthly). Totally misleading click-bait bull$#*!. S. C. A.M.

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Hello,

Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Cynthia
Customer Support

Thumbnail of user oscarb236
Texas
1 review
1 helpful vote
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April 20th, 2023
Verified purchase

I did cancel my trial after realizing none of their documents are useful. My bank kept rejecting their documents. After 4 months I realized I was getting a monthly charge of $35. Called their customer service and they refused to reimburse, even when I never used any of their documents for months. Now I have to pay $140 for nothing.

Tip for consumers:
Documents they offer, don't meet the legal requirements. Free Trial is just a catch to get your credit card information and charge every month (even after you cancel).

Products used:
Bill of Sale

Service
Value
Shipping
Returns
Quality
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Oscar,

We have been a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and saved considerable legal fees. Our in-house legal department drafts and revises our form templates and software. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can affect whether the form is legally enforceable and valid. Suppose you need help completing the answers or editing the document to fit your fact situation. In that case, consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.

I am sorry if you feel that way. Our records show you signed up for the Free Trial for one week on December 14,2022, at 11:10 AM ET. The website informed you twice that your subscription automatically renews after the Free Trial ends for $35.00 per month. We sent you a confirmation email after you signed up for the service stating, Your subscription automatically renews in one week on December 21,2022, at 11:10 AM ET. The only cancellation showing on your file was on March 21,2023, 11:10 AM ET, because your credit card got declined. Unfortunately, all charges will remain and no refund will be processed.

Thank you for your feedback.

Regards,

Divine
Customer Support

Thumbnail of user yvetted2
Arizona
1 review
1 helpful vote
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December 21st, 2014
Verified purchase

I can't thank you enough for helping me get through this. This Legal Contract was exactly what I needed and SO easy to fill out. The problem ran to my printer, which I finally found out that the ink showed one-half-full, when it was really empty The help I received meant the world! So-thanks so very much and have a lovely Christmas.

Thumbnail of user darwinb13
Texas
1 review
1 helpful vote
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April 3rd, 2016
Verified purchase

After entering Bill of Sale information, the on-line system was unable to locate my latest document. The system presented me a prior Bill of Sale that I had completed two (estimated) years ago for another vehicle.

I called LawDepot for assistance and was connected with Ms. Janice Metz. Janice was unable to resolve the software problem, but she emailed me the proper document, which solved my problem. She was courteous, and very helpful. I give her a five star rating.

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Our programmers reviewed the web logs and we see that you started your document in one tab, then you clicked for HELP which would have opened another tab. They see immediate modifications to a document but that was likely happening in tab 2 rather than tab 1. It it likely when you completed, you were in the other tab which had the old answers.

Thumbnail of user wallyd21
Florida
1 review
1 helpful vote
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March 6th, 2023

Nothing is truly free on this site except a line of bull. They want your credit card number for most transactions. Seems predatory to me and blatantly dishonest. It is a matter of semantics and while technically they can claim that certain services are "free", its still a hustle. Not the kind of folks I would be comfortable working with. Check out their BBB rating, abysmal.

Thumbnail of user glendak2
Canada
1 review
1 helpful vote
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June 10th, 2016
Verified purchase

I am loving this website! Its wonderful to be able to complete lease agreements
And to get legal advice along the way.The only thing is I was unable to put the
Entire postal code in our rental property's address; it would only accept 3 digits.
Very helpful service from Divine today emailing me my agreement when I couldn't
Get it to print. But we got it all figured out thanks to her patience and knowledge.
Very courteous and friendly voice on the phone-from Edmonton too. Even better!

Thumbnail of user henryg38
Maryland
1 review
0 helpful votes
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October 3rd, 2015
Verified purchase

You have a "keeper" in Janet Metz... right off the bat I could "hear" the smile on her face... Customer Service has the potential to be a grueling experience for customer AND the company rep alike... however, this young lady has the skill set to bring the issues of concern into immediate perspective, in an incredibly polite and "hopeful" manner. I know it sounds like a small thing, but from my perspective it is huge when professionalism is felt personally... I mattered... and I will be back... and I think even more importantly, I have no reservations whatsoever in recommending your service to others. Additionally, the option Janet explained for such a low volume user as I will be explored on the next visit.

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Thank you for taking the time to tell us about your experience.

Thumbnail of user betsys5
Washington
1 review
2 helpful votes
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June 1st, 2015
Verified purchase

The person helping was very professional and respectful when I couldn't get a free copy of a health directive to print properly. She offered to e-mail me two different alternatives to try. The pdf worked. Your customer service will be remembered as we do more legal affairs in the future and will pay for them!

Thumbnail of user harveyr17
California
2 reviews
7 helpful votes
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December 24th, 2013

They use FREE advertising come-on to suck you in. When I noticed my credit card had been billed for two months straight (June) I called. They promised cancellation and a refund but never did either. They are dihonest in their advertising and hid their mandatory subscription in the "Terms and Conditions". I don't mind paying for a product or service but not for one
I don't receive. They do not notify you that you will be billed monthly and do not e-mail before taking more money from unsuspecting customers who place trust in this artfully constructed con. Once they have your credit card they will continue to debit you monthly until you cancel the card. I'm filing with my state Attorney General and the FTC. They also have a California address so I can sue them as well.

Thumbnail of user jonathans123
GB
1 review
0 helpful votes
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November 16th, 2017
Verified purchase

We needed to create a purchase agreement to acquire a portfolio of managed properties and our usual solicitor quoted "at least £4000" so thought we'd try LawDepot to see if there was a viable alternative. The template completion process couldn't have been easier and the quality of the final document was excellent. The vendors were complimentary and signed the agreement without modification. The payment options for this service were very fair but as this was a one-off with very little chance of further need to access, we chose the free trail/cancel after 1 week option. This worked perfectly and we now feel churlish that we got such great value and service for nothing. When we offered to pay them something, they just said "give us a review and bear us in mind if you need us again". What great people to deal with and what a superb service

Thumbnail of user danv44
Arizona
1 review
0 helpful votes
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October 20th, 2017
Verified purchase

As a person with no legal background or real estate experience, I would highly recommend Law Depot for Rental/Lease forms. Prior to this I cut and pasted what I thought was a legal contract. It looked very unprofessional. I rarely, if at all right a review, unless I'm upset. But Law Depot contracts have made the paperwork issue a major stress reliever.

Thumbnail of user nancyk23
Pennsylvania
1 review
5 helpful votes
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March 14th, 2015
Verified purchase

I could not open my file no matter what I tried. The state where I live was not correct (I don't know how that happened) only one of my children was listed as executor (I originally listed all 5). And I am leaving for vacation at 5:30 tomorrow morning. Without the document I paid for! I will be returning 3-18-2015. I will contact you then

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

The symptoms you are describing can sometimes be browser related so you may need to clear the browser history or change your browser. Some of our documents are in PDF format so you will need Adobe Reader to view the document. The State is entered by you so if you selected the incorrect State from the drop down that can be changed very easily. It sounds like you may be overriding some answers inadvertently. I suggest you contact our customer support team at 1-855-231-8424 upon your return and we would be happy to assist you. Your answers are saved in History if needed.

Thumbnail of user arniec18
Nebraska
1 review
1 helpful vote
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September 21st, 2021

I download one document from them thinking it'll cost $33 and didn't realize I signed up for a subscription plan. 7 months later I messaged them for a refund and they said no refunds you used our service the whole time. Have a good day and ended the chat on me. Great service.

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Hello Arnie,

Thank you for your feedback.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

If you have been billed for 7 months, it means you have not cancelled your subscription as we required. The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.

I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,

Divine
Customer Support

Thumbnail of user glynj5
GB
1 review
0 helpful votes
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May 25th, 2018
Verified purchase

The person I spoke to tried to be helpful but did not help to solve my problem of trying to download the power of attorney forms which have thick diagonal black lines blocking out sections that require input. Is it possible to obtain the forms without these black lines please?
Regards
G. Jones

Thumbnail of user stevez530
Georgia
1 review
1 helpful vote
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April 25th, 2023
Verified purchase

I took a seminar about a living trust. They wanted over $2000 to have a lawyer make one out. That wasn't in the budget. I came home and found one through Law Depot. It was definitely what we were looking for!

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Steve,

We appreciate the review. We are glad you found the document you are looking for way less than going through with a lawyer.

Regards,

Divine
Customer Support

Thumbnail of user joek32
Arizona
1 review
9 helpful votes
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July 6th, 2018

You would think as "legal help" they could at least be truthful, but alas they are true scam artists. It is the old scam of "free" documents but you cant cancel today but you have to cancel at specific time in the future or you will be billed into perpetuity. Deceptive practices at best. Do not use ever!

Thumbnail of user reginak4
Tennessee
1 review
1 helpful vote
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April 10th, 2015
Verified purchase

Excellent. I had to get dead beat renters out. They helped me with no charge. I was able to print out the form and hand them their eviction letter. Like I said. Free of charge. Thank you Law Depot. They would probably still be there destroying my house if it weren't for you guys.

Thumbnail of user kellyl1221
Canada
1 review
1 helpful vote
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November 30th, 2022

Used law depot as a trial however after I cancelled I continued to get billed for 6 months. When I called in get a refund they said there was nothing they could do and there is no one to speak with. Terrible customer service.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Kelly,

I am sorry to hear about your bad experience. According to our records, you canceled your monthly subscription on Oct 31,2022, at 01:17 PM ET, four months after your initial sign-up. To clarify, the Free Trial is only for seven days and will continue to a monthly subscription with a fee of $39.00+ tax if not canceled within the Free Trial week. We posted the information twice on the site and sent you an email after you signed up for the service. Another email was sent to you when your Free trial for one week expired, and your subscription was renewed to the monthly service. Charges were also posted on your bank statement. All these details were provided to you so you would have an informed decision about your chosen subscription.

A courtesy refund of $39.00+ tax has been approved and will post back to your account in 5 business days. Please check your email for the refund confirmation. No other refunds will be provided. We appreciate your feedback and thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user patriciat25
North Dakota
1 review
0 helpful votes
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March 29th, 2015
Verified purchase

As a retired banker I can honestly say that preparing a loan agreement has never been so easy. Directions are clear and direct to customize payment dates and amounts, loan maturity and itemized collateral as well as any extra clauses you want to include.

Thumbnail of user cindyn48
Florida
1 review
0 helpful votes
  • Send Message
February 28th, 2018

Just a sincere thank-you to Jean, a staff member at Law Depot.com. She quickly rectified an issue I was having. So rare to find the can do attitudes that the law depot staff typically have. I was once again impressed with Jean's ability to go above and beyond the call of duty. Law Depot Rocks!

Thumbnail of user emilym1183
Australia
1 review
8 helpful votes
  • Send Message
March 6th, 2021

Clearly spend lots of money on advertising to push yourselves to the top of google searches.

Have spent time in the past on your "free" forms that turned out not to be free but only once I'd wasted all my time filling them in.

Should've learned my lesson just tried to do it again and what do you know "pay for a License"

If it's free state it is, if there will be a cost at the end SAY SO that way people won't waste hours of their lives.

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Hello Emily,

Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

Regards,

Divine
Customer Support

Thumbnail of user elisec6
California
1 review
0 helpful votes
  • Send Message
May 8th, 2016
Verified purchase

Monique was extremely personable and polite. She talked me through my issue and had everything resolved swiftly.
She made my interaction with your company a very positive experience.
Give this woman a raise!

Thumbnail of user ibrahimh22
Canada
1 review
6 helpful votes
  • Send Message
June 11th, 2015

Tried incorporating my business using law depot services. They gave me misleading information over the phone. Then eventually when I mentioned that information over the email they said it is not true, and they denied the fact that they spoke with me via phone.

I accepted their bad customer support and I was trying to continue business with them. The incorporator ended up sending a full refund and closing down my ticket without me asking to. Basically they're telling me "Here's your money back, we don't want to help you"

Thumbnail of user ryank699
Canada
1 review
0 helpful votes
  • Send Message
January 27th, 2022

The contacts appear well organized, but the odd bug in creating contacts. I paid for a membership and then tried to create a contract., but it wouldn't render the contract after completing all the steps. So I contacted "live chat support, " and "Rebecca" joined the chat. She barely replied and did absolutely nothing to help. The chat stayed open without any word from "her" until she just ended the chat. I was polite and courteous until she disconnected from me without a word of help. I tried again connecting to live help chat. Again "Rebecca" joined the chat and never over replied.

Edit: I emailed support afterwards. They apologized and provided me with what I needed very, very promptly. So that was really good. I've updated my review to reflect that.

Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Hello Ryan,

We are so sorry to hear about the bad experience you had. This matter is now under investigation and will be dealt with accordingly. We appreciate your feedback as it greatly helps us in improving service.

Thank you for updating your review. We are glad you were assisted promptly.

Regards,

Divine
Customer Support

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From the business

LawDepot lets you easily prepare and customize legal documents.

Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.

Business History

Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.

Company Representative

Thumbnail of user kathiek2
Cynthia S.
Manager, Customer Support
Typically responds within 2 days
If you have questions or comments, or need resolution, contact me at my toll free phone number: 1-866-608-1020, extension 313 between the hours of 8am to 7pm Monday to Friday. I have over 40 years of customer resolution experience and I would be happy to assist you.

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